Roses Discount Store
reviews and complaints

On today 04/07/2023 at approximately 3:00pm CST, I checked out at our local Roses in Bowling Green, Ky. I had purchased Easter Candy and a wallet for my oldest daughters basket, upon exiting the store the alarm went off, I stopped gave the cashier who rang me up my bag and receipt. She checked my receipt and bag and nothing. I placed the purchased wallet in my purse and she had me open my purse, which I did without question and grabbed the wallet out, knowing she was the cashier that rang me up, however apparently she didn’t ring the wallet up and I’m assuming so she wouldn’t get in trouble looked at me and said, “so your stealing?” In which I replied no. She gave me my stuff and I went to leave and again the alarm sounded. She then grabbed my purse, which she had already gone through and took out merchandise that I had purchased at a different store, which was sausage and a keychain and she said that I did steal it from there. If that were the case why didn’t she take it the first time she went through my purse? And instead of just opening my purse and checking she grabbed my purse dumped it inside of a cart, in front of several other customers and when she saw all eyes on me, she got louder when she was talking to me. As if she was trying to embarrass me. Not to mention my Pastors wife was one that was in line at the time. She then took all the merchandise, even the merchandise I paid for and the merchandise I purchased from a total different store and told me to leave and to never come back and not to let her see me in the store ever again. I don’t have a receipt with her name on it, because she kept it, I don’t have the money that I did spend there and I don’t have the merchandise I bought at another store and she said she was keeping it because I stole which is completely false. I put the wallet on the counter with the Easter items I purchased and she didn’t ring it up. It was like she was trying to set me up. I then called the store to speak to the manager and I guess the cashier had told her the exact opposite of what happened and the manager called me a liar. So I’m attempting to rectify this situation here and if that doesn’t take place then I will be contacting a lawyer and taking this to court because #1) I didn’t steal and was wrongfully accused and #2) she went through my purse twice the first time took out the wallet that I placed in my purse after she “rang” it up and then #3) took my purse from me, dumped it and then made a scene in front of everyone, I assume to make herself look good considering she made the mistake of not ringing up the merchandise and was afraid to get into trouble herself. This is very bad customer service and even if I had of stolen, to interrogate me right there in front of God and every one, even my Pastors wife is bad customer service. I have no reason to steal from anyone. I learned that lesson long ago and to be accused and done the way that I was done today was belittling and insulting. And caused uncalled for harm to me by it being done in front of my church family. I hope that this is taken care of appropriately and look forward to hearing back from you very soon. I am a single mom and had spent the last 40.00 I had in this store to purchase Easter items for my children that will now have nothing because of her bad customer service and not wanting her to take accountability of her own actions.

On 3/22/2023 at 1:08 pm my 77 year old mother went to Roses located on 230 Kelly Street in Lake City, South Carolina and purchased a rug. She was assisted by a very nice employee in the rug area getting the rug in her cart and asked if there would be anyone that could assist her in putting it in her car. She said, Yes someone should be able to assist her. When she approach the counter and purchased the rug which was $29.15 and asked if someone could assist her with getting the rug in her car. Charlie the assistant manager told her that, "No." My mother said that a young lady who assist her in the back said, that someone would be able to help. Charlie got loud and said, I am not dealing with this today and I don't know why she told you that because there are no men in the store to help her." I don't have time for this today.

My mother requested a refund and he continued ranting about the rug. He threw her refund on the counter and not in her hand. There was another young lady at the register who picked up the receipt and change and placed it in her hand. When you look at her receipt it states that she changed her mind for the reason for the return. The reason was he was rude and disrespectful. She shops at that store all the time and has wittness him doing the same to other customers. Today she happen to be the victim of his unprofessional and rude behavior.

I bought 2 bags of candy @ $3.99 each at roses in Jackson, Ms at store #701, on 3/06/23, they are hard as rocks and the expiration date is 4/23. I don’t know what is wrong but I called the store in Vicksburg, Ms where I live and was told I couldn’t return them there. I’m stuck with two bags of useless candy. I know it’s not a lot but I’m a senior citizen on a fixed income and every dollar counts.

I went to the Rose's store in Hartsville, SC, on March 5 at 3:30 pm.I do not have a register slip since I did not make a purchase. I proceeded to find throw pillows in a wire bin that had a tag marked $4.99. This bin was in the back of the store. I found 6 pillows and proceeded to the front of the store where I found another bin right in front of the cashier which was clearly marked asked $4.99. I took 3 more pillows and went to pay. The pillows started ringing up at $7.99 and I told the cashier that this was not correct. The female manager was walking by and she asked her about the price difference. She gave a quick answer "the pillows are $7.99 and kept walking." I told the cashier to look at the bin where I had just taken the pillows and she politely agreed that it was clearly marked $4.99. I asked her to call the manager over so I could show her this price tag. She said "I will call her over but she won't change her mind!" I waited another 5 minutes and the manager walked by us very quickly and the whole time was shouting "The pillows are $7.99!" She did not stop to discuss it or listen to me at all. I tried to tell her that I wasn't asking her to change the price but to change the tag on the bins so others wouldn't be mislead. She just kept walking and repeating they are $7.99!

I could see the cashier felt badly and I said no more, however I was furious and my granddaughters who were with me were also in disbelief at this managers extreme rudeness and failure to handle the situation in a civil manner. I was not rude nor did I raise my voice however I was not given the respect that a customer deserves. I was a Customer Service Manager for many years and this is unacceptable behavior. Due to this rudeness and also the incorrect marking of prices on displays, I will never return to Rose's again and neither will my family.

Sat ..3/4/23

Store # 584 Phenix City , ALA

There was bras & panties strolled all out in front of the store , right in front of the door, with tags yet on them . Everyone walked in was telling the cashier about it. Her words were " they are not ours ..I don't know where that came from " .( Never mind that they are the ONLY retail store in the area ) . I personally told her that some lady was waiting on her ride so that she could get them . Her words were ,

" well if she want something that's been out there for a while , that's on her " . She did absolutely nothing .

( She should have at least went and got the manager if the manager didn't already know ).

And when I approached the counter , I had 2 tops that didn't have a tag but came from off of the 2.50-3.50 rack, as all of my other purchases, she would not sell them to me . The customer behind me said " you just lost a sell " I told him that they are going to lose a lot of sales with her attitude and the way she handled the situation earlier .

She even told a customer that she could not help her right now because she was the only one in the store because everyone else was out

" doing the truck " .

She, Latoya , has a bad attitude and showed that she cares nothing about that store ...period !

I honestly was going to ask for my money back but decided not to...but I will Never deal with that cashier ever again !

Item #bgi-0091
8 [protected] 5
Spa
Rechargeable
Smart shaver
Shaver grooming trimmer
This was given to me for a christmas gift can you replace this shaver it came apart and on me and I can't use this shaver. Or can I bring it back to the roses discount store I St Paul Va. Or we have a roses department store in Abingdon VA. Can you please email me please and tell me what roses can do to advise me... My email is [protected]@yahoo, com thanks.

This incident occured on 01/02/2023 at 13:27. Store#587

There was a clearence rack in womens clothing that had a few swimsuits on it. They were clearence priced for $5.00 to $10.00. I picked out a 5.00 one. When I got to register I realized the tag was gone. I told the gentlemen the price and he turns to the lady at the other register and asked her if they were on clearence for this price. She said:" Well no . They are originally 39.99 on sale for 15.00." I told her there was none marked 15. They were all 5 and 10 dollars. She said not without a tag and she didn't have time to go check. Rolled her eyes and turned back to her register. Needless to say i didnot but the item. I have never been treated with such disrespect by any employee at any establishment. She more or less called me a liar and dismissed me. I love your stores and do shop there quite often but I will not be going back after being treated this way.

On Dec 23, 2022, I bought a pair of pants at Roses in Covington Georgia. I didn’t notice that where they place the tags, the waistband had ripped. When I noticed the rip I tried to take them back to swap out (Dec 30). The tags are still on the pants and they have never been worn or washed. The manager said she could not take them back because she was sure they weren’t ripped when I bought them. I took the pants back and told her I would donate them. Roses just lost around 500.00 dollar per month customer. I buy all my sheets and hold products from this store as well as other things. Keep you shedded clothing and I will go spend my money elsewhere. This store is an utter disgrace to the community in my humble opinion. It’s always nasty and the prices ring up different from what the price tag says.

Well I was visiting your store on a Friday evening and there was a cashier upset because she could not get the register tape in the register so she threw the roll of tape and I said what if you had of hit someone and there would have been a law suit and she said in a smart way I looked before I threw it and I said that was not professional of you and left out of the store

On 11/19/22 approximately 2:30pm I walked into the store their was a long line and one cashier. I did my shopping went ro the register only to be in a long line. It was at least 6-8 employees in the store, one employee finally comes and help check out maybe 2 customers and went back to the floor. One of the managers went and stand up behind reg.1 for a min. Or 2 and then walked out the store. The cashier name was Sandra. She did an awesome job, she was very polite and apologized to the customers for the wait. There is no reason to have only 1 register open being busy and especially this time of year.

Roses #598

This happened at roses express memorial Ave on 11-2-22, a lady had her huge dog in the store without a leash in the store, then at checkout counter she was in front of me her dog charged towards me, I panic and addressed the lady, she turned hostile and arguing with me, this dog caused panic attack in me. I was horrified this dog was gone attack me, her dog was all on the food isle and just scaring me to approach the front counter, I should not be this terrified in a store I frequent along. The lady was loud and aggressive defensive about her dog

On Wednesday October 19, 2022-I went to Roses in Decatur GA, as usual for Senior Discount Day--On my arrival there was sign on the door, stating that the Kemp Card system, me being curious-I wanted to know if all card transactions were down, so I was able to speak to a manager and questioned him about the Kemp Card, and he explained -"the card with GA on it"-I asked if the system was down for all debit cards was down, but was told that they did'nt know when the Kemp Card system would be back up--so I just left. I had used the card approximately 10 minutes or less at the gas station. So I left the store wondering how can the Kemp Card system just be down and none of the other cards were accepted. I just wanted to know why this store put the sign on there window? Is this an unethical practice preformed. As soon as I got home yesterday I reached out to this same site, but did not express my "Desired information".

Sales advertised paper comes in mail however Department store Manager at the Rose's in North Wilkesboro claims what I wanted advertised in brochure has not even shown up to store. Roses is false advertising. I wasted gas going to get Pride 50/50 anti-freeze coolant advertised for 6.99 and Fall pet apparel for 4.99. for the effective dates 9-25-22 to 10-8-22 on 10/5/22. The pet section had no clothes but one tee shirt and was practically empty. Store Manager said truck coming in Friday and will call me if the items I am needing has arrived to store.

This incident occurred at around 2:30 PM, Sunday, September 18, 2022 at the Hickory, NC Roses store.

I had shopped and the cashier, with whom provided excellent customer service, had rang up all of the items that I intended to purchase. The grand total exceeded $70.00. There was one item, however, that rang up as $14.99. There was NO price tag on the item for $14.99, however, I saw a tag for $11.99 that could be seen through a "white label". I asked the cashier to call for the manager, which she did. When the manager came up, I told her that the item rang up for $14.99, however, there is a price on the item for $11.99. very rudely, she stated that the item is $14.99 and I am not going to mark it down:. I stated that there is not a tag for $14.99, but that I see $11.99. She stated, very rudely again, you see the $11.99 as you are staring at the tag...

The $11.99 can be send on top of the Dept# 31, Sku 441558 section. The photo of the item is attached also.

I then asked for the General Manager's name, she stated his name was George or something. I asked for the phone number and she proceeded, again to be quite rude in getting the number. I asked her, what is your name, she did not tell me but said, she called me over the intercom (or something along those lines). She did not give me her name. I asked the cashier and I believe she said that her name is Colleen. The number that the manager gave me is [protected] and I will contact them tomorrow.

This manager did not provide any type of good or even half way decent customer service. At the end, I decided not to spend any of my money and left every item there. The tone was rude, condescending and dismissive. She did not even think to try to be courteous or respectful. This exchange was done while other customers were waiting in line behind me to be serviced. This person, manager, should not have the responsibility of being a manager of a retail store if they do not have the where withal to deal with the public in a courteous manner. There was no consideration of the total amount of the potential sale of that day. No thought of a compromise or anything to please the customer. I also encourage Roses to make sure that all products are properly tagged and this issue will not occur.

Colleen, or whatever her name is, needs proper customer service training because she failed in this instance.