Publix Super Markets
reviews and complaints

Dear CEO Kevin M,

On June 7, 2020, I was unable to drive to your Baldwin Park pharmacy due to a recent surgery. As a result, I sent my nephew to pick up four prescriptions. Your manager, whose name was not provided, charged $12.73 for one prescription and $22.51 for another. I contacted Publix Pharmacy to complain about the overcharge for these two prescriptions. According to my prescription plan, the maximum cost per prescription should be $3.60. However, when I brought this up to the pharmacy manager, they informed me that they do not accept returns and that the prescriptions were not on the formulary.

I explained to the manager that I have been a loyal customer of Publix for over 50 years and that I was not asking to return the prescriptions. I simply requested a refund for the amount charged above $3.60. Unfortunately, the pharmacy manager refused to provide a refund, stating that my nephew was asked if he had any questions. However, my nephew informed me that he was not asked about the price and, being unaware of the $3.60 limit, he paid the amount charged for the prescriptions.

Mr. M, you and I both know that asking questions does not pertain to the price, but rather to the information about the prescription and its use. Isn't that what your brochures indicate? When I mentioned this to the manager, she rudely responded by telling me to get the prescriptions elsewhere. She was unhappy with our conversation and abruptly ended the call. Despite my efforts, the unnamed manager refused to refund the amount exceeding $3.60.

I asked the manager if she knew the name of the CEO of Publix so that I could address this complaint directly. She replied that she did not know his name. I expressed my disappointment, stating that if I were the CEO, I would have fired her for not knowing who she worked for. I also informed her that I would no longer be using Publix for my pharmacy needs and that I would discontinue my grocery shopping at Publix as well. I requested that she review my purchase history, which would reveal numerous transactions, particularly in the pharmacy department, where I have been a loyal customer for many years.

Mr. M, it is evident that Publix's profit has increased by 28% due to noticeable marketing changes and recent price increases. I, along with many others, have observed several changes in Publix's operations since 2018, and they have not been for the better. These issues, coupled with the new rudeness exhibited by Publix employees and the overcharging of senior citizens, raise concerns. Please refrain from attributing price increases solely to Covid-19. Stock prices that fluctuate drastically within a day cannot be solely blamed on the pandemic; it is simply a matter of greed.

One must question whether this new approach is worth the negative sentiment towards Publix, its investors, and its customers. I urge you to reflect on this statement the next time you and your unnamed pharmacy manager prioritize profit over customer service and fail to inform customers when pharmaceuticals are not covered by the formulary, resulting in higher prices being charged without their knowledge.

Please cancel my Publix synchronized pharmaceuticals, remove my email address from your records, and cease all correspondence from your mailing list.

Sincerely, [Your Name]

Subject: Concerns about Fluctuating and Deceptive Pricing on Online Purchases

Dear Customer Service,

I recently made an online purchase for groceries, but I encountered some issues that I would like to bring to your attention. Firstly, I noticed that the prices of the items on my grocery list kept changing. Most of the time, the prices were increasing, which was quite surprising. Additionally, despite requesting the removal of a duplicated item, it was not deleted from my order. Furthermore, I received items that I did not even order.

Another problem I encountered was regarding the delivery charge. I was initially informed that I would not have to pay for delivery because my total amount exceeded the required charge. However, none of these inconsistencies make sense to me, and as a result, I have decided to cancel my membership with Publix immediately.

I received two receipts, one from Publix and the other from Instacart, with a total amount of $199.89. If I had known that the charges could be altered after submitting a receipt, I would never have made the purchase. I have attached a copy of the Instacart receipt for your reference.

I would like to express my disappointment with the fluctuating and deceptive pricing practices that I experienced. As a long-time customer, I have never been so upset with the tactics used to deceive customers. I consider this to be poor customer service, and I will be reporting this issue to ComplaintsBoard.com. Furthermore, I have canceled the payment on my credit card for the requested amount of $235.00 and will not make any payment until the issue is resolved as indicated on the receipt.

I appreciate your attention to this matter and look forward to a prompt resolution.

Sincerely,
[Your Name]

3/23/2024, I have been ordering subs for a while. I was waiting patiently for my turn. 2 people cut in front of me. There was no sense of urgency. Each person making subs was talking nonstop ignoring the long line. I clocked one of the people making orders and it was at least 10 minutes for one sub. NO SENSE OF URGENCY. When I finally ordered a whole Italian sub I notice that the meat was only half of what I usually get. The people making the orders were very rude and did not care.

The Public located at The Village at Millers Chapel in Conyers GA change the majority of the staff. since the old Pharmacist left, I found myself having problems to get my medicine to treat my diabetics. I have not received my Trulicity since December 2023. I missed picking up the order and the staff told me the medication was sold to someone else. Now the staff said "There is a shorter" of the medicine. I also get Jardiance; they said I got a supply for 90 days. They did not give me a supply for 90 days; they give 30 days and in a bottle from the pharmaceutical without a label. I have been with this store for 18 years. I am requesting an investigation.

There was a ham on your ad at Arbor Springs on sale we went to store they said didn’t have it and I couldn’t buy it full price $41.00 supposed to be $24.00 it is still on your ad online shopping in stock. I’m 70 years old and have to send people to get my groceries it’s not easy , I get food stamps but ran out so had to pay for this item out of pocket 😞

Pam Phillips

[protected]@yahoo.com

[protected]

This publix is the worst since piper and miranda store manager left it is a hell went to get an order made it online at the deli and the order wasn’t ready asked to a one pf the girls working there and she no even talk to me went to cust service and they call the manager at the deli the assistant manager sierra davidson show out and told me someone is working in ur order already after 10 more minutes ask her again n she said let me take care this custumer and get back to u finally she started making my order n just what just give me 1 pack of chesse the order was 4 different chesse I told her missing 3 packs of chesse and she said oh well I sorry but I have an other customer talk to manager in charge store manager mathew very rude he said someone will be with u as soon as possible after 30 minutes waiting for the order made online that has to be ready about 30 minutes before I show out at publix if u want to be disappointed come to shop here it used to be a pleasure shop here no it is a hell to shop here at publix in key plaza

I wanted to cash in lottery ticket and I had a winning ticket. I gave it to cashier named Aaliyah and she threw it in the trash without checking the ticket. Nasty attitude and bad customer service. It seem these people have a problem with me every time I come in this store. They need better customer service training. Publix at 100 w. Oakland Blvd Wilton Manors Florida.

I sent in an order for a whole sub, turkey, lettuce,tomatoes, black olives and double cheese and double mayo, when I got to store there was half a sub with a full sub price on it, and on the ticket it said whole. I asked a young man about it, he didn't say one word, didn't smile, say sorry nothing. He grabbed the sub went to the back room,, came back never said anything and started to make another sub, finally handed me the sub, I said thank you and he rolled his eyes, so I asked him his name, he Bryan or brandon. I got home, the sub had no cheese, no olives, no mayo I was so disappointed. I love my Publix and was so upset this happened.

Cashier Christie needs more training on how to treat customers with respect. She's unfriendly and has a poor attitude. We're an interracial couple and she stared us up and down as if we're some kind of science project exhibit. She also aggressively pushed our items on the counter to be bagged. Thank you for taking the time to review this complaint.

On Friday 8/04/2023 I attempted to use my debit card for some pescriptions at your pharmacy. After two attempts were declined I paid cash. I then attempted to use the same card for my groceries at check out. (Silly me for thinking it would work). Not only did I hold up the checkout line before again paying cash, but it was embarassing. After arriving home I checked my bank account and found there were more than ample funds to pay for both of my purchases.

This has happend to me on a previous occasion and I thought it might have been a glitch on my banks part. I had a new card issued and was able to use I at Aldi, Costco, and Sams with no problem.

I think it must have something to do with Presto and I would appreciate your checking for me and see what the issue is.

I am a Veteran and I had a prescription for eye medicine to be filled at publix ne 35th st ocala fl thru community care for veterans

Technician name is RON I was there from 530 thru 615. FIrst he was rude to me when I mentioned I'm a veteran and told him I spoke to someone 2 days ago via phone confirming community care. I gave him the paper work with all the codes and information needed. He says out loud with 5 other customers there give me your social security number. I said I'm not saying that out loud he copped an attitude with me. I'm wearing a right wrist brace on my hand. I am a military veteran with disabilities. SO he's responding with a very rude tone well then write it down. Rudly spoken

I'm standing there with groceries in a cart I have no pen on me. I ask for a pen and he gives me an attitude. He then says I need to call this in for approval. SO I did more shopping came back. It looked like he wrote my social security number down on another separate piece of paper. I hope not

He says I called they said your not in optum systems. Ive been in there system for years. I called the number he claimed he called And there was no one to speak to it was a recording.

So I had to pay full price for this medicine that the VA hospital would have been for free.Community care which this publix pharmacy as listed as being a provider for us Veterans.

Ron the technician is very rude and I believe he has hatred towards female Veterans. His whole demeanor was completely obnoxious towards me. The eye rolling was more than anyone should have to deal with.

I shop there often but I will never fill another prescription there ever. I will let the VA know what I experienced trying to get a medication prior to surgery.

The assistant customer service manager at the Publix in Easley SC is very disrespectful and rude. I have heard she talks behind the cashiers backs about them and is a real pain in the butt to all employees that are working as a student job. She is on a power trip because she thinks she has a little bit of authority. Don't understand why a company would let this kind of thing happen to these kids trying to start out in the job market.

You need contact Publix on bulah road from this employee from Haras kising a disabled young adult employee over paying her back and they were friends and she arguing about $10 from last year he borrowed $10 and harassing saying they are going to get rid of and he is a good worker and now she said she want her dam money back and my son he is autistic and have seizures bad

I purchased Milk, both chocolate and white whole milk that was Publix branded. The Chocolate Milk had a expiration date of July 3,2023 and was sour by June 27th. Tossed 3/4 of the half gallon. I also purchased a half gallon of Publis whole milk with a expiration date of July 12,2023. That half gallon is going back to Publix today!. I shop at the Apex location in Tampa. This issue has been going on for years now on and off at this location. It got a bit better after they installed a different type of cooler to keep the milk in at this location. But now back to soured milk days before the expiration date. There is a breakdown somewhere between the milk pickup at the farm and the finished product at consumer level. I purchase milk at Winn Dixie or through Kroger delivery with no issue with their SE Grocers or Kroger branded milk. In face Winn Dixie SE Grocers branded milk will still be fresh for a few days past the stamped date.

Hi shopped at my neighborhood Publix quiet offer and usually gets a salad from the deli. It gets quiet busy at time for salad and subs. One day I was there with my husband to get salads and I made the comment that this guy just stands there and doesn't try to help anyone. Of course he heard me... I honestly thought he was the MOD that delegates and does not work.

My mistake for saying this as I have never walked in and get his assistance. He always pretends to be the busiest person when I am next in line. He walks over to the rack of breads, he walks down to the bakery and when another rept assist me. Of course, he is available to help the person after me.

Should this be his behaviour, I almost feel like going to a new location as this is ridiculous. He name is Ricardo. He talks when making subs to his coworkers since they all talk creole. Their behaviour there is very loud and vulgar at times. Not a typical Publix when you have too much of the same kinds of ppl work in that department.

Next time I will record a video

I had a check returned for $28.99 on March 30 from your Glenn Lakes store. I found our about it on April 25 while in the store your policy did not allow me to pay but your management assisted by providing your Cirp number. A call there proved useless. They Transferred me to Accts Receivable who sent me back to them. Multiple calls to your alleged check processing company priced useless. Attempts to reconcile and pay the check useless. I am waiting return calls from your Cust Service, Your check company, someone before you decide to take legal action which will force me to address. Something I am disturbed about. Suggestion. Reinstate the policy to pay at store. This check company a disaster causing you and customers issues. Respectively, Mr. R Melaccio

The Publix brand of saline nasal spray contains alcohol. This causes a serious burning effect. Saline spray is supposed to be soothing and moisturizing for stuffy noses. It even has directions to use on children. Alcohol has no place in nasal spray. I compared their ingredients to the Arm & Hammer brand - A&H has no alcohol and does not cause burning. I think Publix should really evaluate the ingredients in their nasal spray. I will never buy it again.

3700 4th St N Saint Petersburg, FL [protected]

At this location on 4/17/23 at 6:40 pm a older male Publix worker blocked me as I reached for food at the hot bar. He said he had to close it at 7 pm. A few people just walked away. But one stayed as I pointed out that it was only 6:30 pm and I would only take a few minutes. The other person nodded. The man began to yell at me that he had to close. He then grabbed a hot item tray of food from the bar and yelled DO YOU WANT ANY IF THIS? Me and the other person began walking away when a manager type said something to the worker and he backed off. Me and other person in shock got a few hot bar items. And fled to checkout. Very aggressive poor service.

I am filing this complaint because the product Women's laxative Bisacodyl USP, 5mg Stimulant Laxative is caused to be notified on how dangerous this product is. I purchased this on Wednesday April 12,2023. I read the directions carefully as I do with everything I buy. It says adults and children take one to three tablets in a single daily dose. I took three tablets. Six hours went by when I started getting sharp jabbing pains in my stomach. The pain was so intense. I was seriously considering going to the emergency room. It continued for hours. I finally had to lay down in a fetal position. Come evening time my daughter called, and I told her what was happening. I didn't eat all day and she suggested to at least have a few saltines crackers and I did. By ten o'clock I was going through the same excruciating pain. It was the most pain I can remember ever having. The next day I had no results from the laxative. This is such a dangerous product I feel compelled to brings this to your attention.