Shoprite Checkers
Reviews and Complaints

Dear Shoprite Tzaneen Management,

I trust this message reaches you with the urgency it deserves.

My concern pertains to the R5.00 budget bread that your store advertises to customers. Despite the assurance that this bread is baked daily, customers consistently find themselves unable to access it. Repeatedly, we are informed that the bread is sold out, allegedly due to Shoprite staff, both managers and junior staff, reserving and locking it away for their own convenience, only to pay at the end of their shifts. This practice is grossly unfair to us, your clients. We expect transparency and the fulfillment of promises made to customers.

Furthermore, the operational aspect of the store is troubling. Despite having more than 20 till machines, only 5 are operational after 4 PM each day. While we understand the need to manage costs, neglecting customer satisfaction in the process is unacceptable. After a long day of work, we do not want to endure unnecessary hour-long queues.

I urge you to address these issues promptly, ensuring that the promises made to customers are honored, and operational efficiency is improved for the benefit of all patrons. Your attention to these matters is crucial in maintaining the trust and satisfaction of your clientele.

Sincerely,

Junait

Extremely Poor Customer Experience

What an extremely poor service I have received from Mahlatse Malatji from Shoprite Liquor Modjadji Plaza (GA-Kgapane). I went to the shop to get some refreshments around 18:25 today the 8th of Jan 2024,I got to the shop and took whatever I wanted to drink but when I got to the till Mahlatse asked for an extra savings card before she can even ring my item, I then told her that I left it in the car but it's fine she can ring without it but she then told me that we as the Shoprite customers are now forced to have the card or else we are not allowed to shop,. I then asked her that are you saying if I don't have the card or if I don't want to register for the card meaning I am not allowed to buy at Shoprite, she then said yes! She denied to let me buy. I told her that I will report her but she did not hesitate to tell me that I can go wherever I wanna go for all she cares because if she let me buy without the card she is going to sign a warning. I had to go to the car to fetch the card, I then went to her to pay, she then told me to pay at the other till. I did so.So now I'm asking myself why are we forced to have the card? Is it there anything hidden info behind the cards...? She was not even wearing her name tag, I asked her why is she not wearing the name tag, she then told me that she lost it long time ago. She then said 'My Name is Mahlatse Malatji'

Yesterday I was not hapy the way the security treated me at Shoprite Palm Springs CBD I went to the tills and pay my staff as I was walking outside the security called me she wanted to check my handbag I didn't want her too she pulled my bag open by force without my permission. I was treated like a criminal I'm not happy at all people were watching as if I took something from the store. This lady she's working for Nyathi Security by the name of Thembi Vilakazi she's very rude and disrespectful to customers.

On the 8th of june I visited shoprite liquor in diepkloof zone 1 and was assisted by the cashier named lerato, she was very rude and disrespectul and it even went as far as her throwing money on me which is my change logged a complaint on hellopeter, sent a complaint to shoprite complaints department one guy called me and even asked me to send the receipt of the transaction guess what till day no one has ever bothered calling me back, worse upon me having an argument with lerato there was this one lady who is a security guard who was also so rude to me I now have an impression that shoprite teaches their staff incompetence and disresprect towards clients because how is it that I still haven't been called is my complaint not valid

I want to complain about the bad service I got yesterday in Shoprite Chrishanni Mall at Vosloorus, The cashier named Natasha Mthembu refused to serve me as I was in a que, instead she puts all her friends, infront and serve them before me while I was standing there... The event occured between 12:00 and 13:00, you can even check on CCTV, I left the store without my products... I was wearing a green work suit with a red scarf and a pink hat... So this made me an unhappy customer. Is this a training you offer to your stuff or they just do as they please... I really want to know if this is how you operate or what, coz on other retailers they don't do this and the always make sure that the Customer leaves with a smile not a sad face... Please try to fix this, if you dont then Shoprite will lose lots of customers.

Today I bought take 5 tm juice
It doesn’t taste fine at all
It looks like it’s been sitting in the store for too long coz it’s even dirty outside
I always buy this juice but it never tastes like this
It tastes sour
Nothing like cranberry at all
And I am really not happy with that I’m highly disappointed
The vedio I attached shows that it’s not even hygiene
It’s disappointing to see the store that we trust so much
Is the one thats disappointing us today
You cannot be selling customers things that have stayed so long
Last time I bought sweet thy were dry and all that
I decided to forgive y’all for that
But now I see that the issue is becoming serious now
The store is in potchefstroom at river walk mall

Order #61166688
I was expecting 37 items, but only 9 were delivered. The delivery person — cell phone belongs to Byron Barnes — just left one bag and then left. The delivery time was supposed to be 3:00 to 5:00 pm on Monday April 7. It was delivered at 7:00 PM! The 9 items that were delivered were vinegar, half and half, milk, 2 cheddar/horseradish cheese spread, Applegate turkey breast, eggs, cheddar cheese, cracker-cut white cheddar cheese, and butter. The other 25 items were not delivered with no explanation. I was charged $204. 23. I would like a refund.

I have a complain about a trolley porter of morula complex I don't know his name but he is tall he has a little grey hair... It was at night maybe around 19:30 last week I was going to the taxi and he came to me shorting about the trolley like I am stealing and he was smelling alcohol I think he was drunk and I came back the next day I came and ask about him they told me he is a supervisor I didnt remember his name well but I think is thekiso how can shoprite give a person a this position while he is not responsible.. Drinking on a job

To say that I am upset is an understatement, the disrespect and stinking attitude that I got from one of your cashiers this past Saturday morning is appalling to say the least, you truly need to teach your staff respect, professionalism and patience I even forgot the name of the lady however she was working by the cigarette counter in the morning I thought I saved her name, but it's not here this was in the morning around 10 if not 11am

On the 7th of October 2024 I was robbed(pickpocket) of my cellphone. The robber is a known repeated offender at the shop and they still allow him to enter the shop and commit robberies. How do they allow that amazes and its clear they don't value their customers. I have a files a police report due to this unprofessionalism from Shoprite. My contact is +[protected] email is [protected]@gmail.com

The ShopRite at your Stroudsburg Pa location needs to value and be more considerate of their customer’s time. Today, Tuesday, November 19, 2024, and several days during the last couple of weeks, I have spent 20 minutes or more waiting for someone to service me at one of their specialty areas. I understand that workers sometime call out sick, and staff shortages, However, it’s unacceptable for key areas such as the Bakery, Seafood, and the Deli area not to be staffed/manned. All these areas require staff assistance.

I’m sending this formal complaint on behalf of all the customers and myself that have wasted valuable time waiting for customer service to send a worker over to these areas because no one was official assigned to the area on some days.

I bought a wors with the name of "mnandi sizzler" at shoprite sunnypark shopping center on the 14th of November 2024, when i cook that wors there's a bad smell , when i check expiring date on that wors the wors was expired. I took the left wors n the one i cooked I went to the store and ask for a manager they showed me a lady by the name of safarai, i told her my story she said i want refund or exchange and i said i want exchange , the other employee took that wors that I'm complaining about he smelled it and say yes its rotten and it's expired i bought it expired compared to my slip, he came with the other one for exchange and that lady safarai told that guy that " he can't give me a R32.76c while i bought the one for R27.26c because it gonna cost her a lot it must be the exactly same price"
As a customer what she said in front of me doesn't sit well with me because they're selling expired food and at the end of the day she told me that statement, I'm staying far i prefer to buy my groceries at shoprite , i came from far ,she's not ready to work with customers her service is very poor instead she was supposed to apologize from me because the wors was expired and the wors was in the fridge for customers to buy. They're selling expired food. Thats bad.

I will wait for ur response.
Regard

About a week and a half ago might be 2 weeks. I had the worst experience and treatment from a cashier, to the point where I left my whole trolley of shopping at the paypoint and left the store. Only to return the next day to give it a go again... Whilst doing my shopping that I did the previous day, I stumbled across the store manager mr vallie, I cornered him and told him about the happenings of the previous day, he then told me "sir when this happens agian, please personally come and tell me, while I was talking to mr vallie, my boyfriend who was accompanying me at the time and unaware of what happened the previous day, already made his way to the paypoint, when I was done speaking to mr vallie I made my way to the cashiers... Getting there, low and behold my boyfriend was standing in the que of the same cashier that had no respect for me as a customer and you can ask any of the staff from management to the packers at the till even the indian lady that sells fruit and veg outside the store, I am a regular and frequent customer. And this was the worst experience, for the 2nd day in a row the was completely and utterly rude and out of line, throwing a greenpepper back at my boyfriend just because it wasnt weighed. Even the apology fruit or goody basket as they called it was an insult and was more of an get better soon basket you would buy someone thats in hospital. A lady nadeem responded to me via email, I also replied but s8nce have not heard a thing. My only question after reading on your page about how highly you value your customers, im yet to get that treatment you so proudly say you give to people from all walks of life. Ill await your reply in this regard. I also have all email correspondence as well as messages I had sent on your fb page. Regards

Dear Shoprite Customer Service Team,
I am writing to express my frustration and disappointment with the service I received at Shoprite Gezina (Store 163) on [Date]. This is not my first negative experience with Shoprite, and I am extremely dissatisfied with the lack of professionalism and consideration shown by your staff.
Today, I visited the store to purchase a few items, including Shoprite money stamps, a fizzy drink, a bottle of water, and a pie. However, I was informed that I could only buy the money stamps at the Money Market tills. When I questioned why I couldn't make a single transaction, I was told that I would have to make two separate transactions. This would result in unnecessary bank charges for me.
I spoke to three staff members:
Ms. Lindiwe Mohaula (Teller)
Ms. Thoko Mogale (Back Admin Manager)
Ms. Matshidiso (Branch Store Manager)
Unfortunately, none of them were willing to reconsider or offer an alternative solution. I find this rule outdated, unprofessional, and disrespectful to customers.
As a result of this experience, I will now record all my interactions with Shoprite staff on video and share them on social media to expose the poor service. I urge you to review your policies and prioritize customer satisfaction.
I expect better service, not excuses or unnecessary additional costs.
Sincerely,
Dr. Phetole Sithole

Charged 2/$5 for burpless cucumbers/ was 2 zucchini @ $1.67/lb. Misweighed orange pepper 1.16lb @4.99/lb.It was a .73lb orange pepper-sale for $2.99lb returned to store for $8 refund-cashier errors. asked if I get the pepper free as per store policy, I was overcharged & the register price wrong 4.99/lb-sale price of $2.99/lb was told no. Also carton of milk expire date 9/16, picked up a 2nd dated 9/12 today is 9/21 yeah

Thid is the second time I am complaining about this store and the total disrespect the staff collecting items for 60/60 from shelves in the store have for the Walkin shopper. Between them and the packers the shopping clients are constantly in danger of being hit by the pickers for 60/60 who think they are racing at Kyalami racetrack with their trolleys. Yesterday my Granddaughter of 5 years old was almost knocked over. When her mother corrected the picker and told him to have respect for the shoppers in the store, he and the packer packing milk in the fridge just looked at her and began laughing.
There is no management in this store, as I said I complained before about this, got a phone call from Cape Town and was advised that the matter was going to be reported to the regional manager and the lady apologized for the behavior of the 60/60 staff member who actually heart the same child racing with his trolly.
May I suggest you CLOSE this store to the public and make it a 60/60 warehouse before there is serious injuries as obviously the walk-in shopper is a pest to the staff.

Regards,

Errol Pollitt.
[protected]

I have been a Shoprite customer for a very long time. I have been doing my grocery, paying my bills etc. I was very disapointed by one of the cashier by the name of Caroline Mashalane at Phumulani mall Shoprite. everytime I come in the store to withdraw the money, she keeps on throwing some funny remarks and she will make it a point that I must feel that she is in the store on that particular day and she always refuse to assist me. the last time I went to the store on the 21 july 2024 to withdraw the money. she told me that she did not have money at her till and all the shoprite cashiers at phumulani mall doesn't have money and even the shoprite office (controllers) are not going to help me anyhow. I could not understand if this is how she treat other shoprite customers or this kind of treatment is only happening to me. she is so arrogant towards me. the other cashier overhead our conversation and she decided to come and assist.

here are my details

Patricia Makhura

[protected]

I went to withdraw cash from my app don't know what the cashier did next best think my account was locked saying pin entered wrong but I entered right pin got the details to withdraw but he insisted it was wrong now I'm unemployed no money for id what can I do my cell number [protected] so I didn't get my money 27th January and I got no money to make a identity document as it was not my fault but your cashier

I bought it at Checkers Plumstead, just to find out its expired.

batch nr. BN 22 D 274

EXP 03/2024

C0607 #0066 12:04:40 150524 S001399 R21

I've been receiving my srd grant in my shoprite money market account for almost a year now without any issues, then suddenly on the 30th april when it was my paydate of my srd grant when I tried logging into the app, a notification popped up saying they can't verify my details, what nonsense is this, i've been banking with shoprite using that account for almost a year now suddenly on my payday they tell me they can't verify my details. And the strangest of all is if they claim that they cant verify my details, but they've accept my srd grant payment into that account? This is the 1st time i've experienced such nonsense. How can they tell me after a year they cant verify my details... Shoprite is doing to alot of people whos source of income is the srd r370 grant. And if they dont give me access into my account im going to take this matter further im definitely going to the media with this. Shoprite is one of the biggest shops on thr market, yet they trying to rob us making all sorts of issues to prevent us from having access to our accounts. And your customer service is pathetic they just dont even try to help us with anything.

While at store in springs Mall on the 07/04/2024 at the bakery, the staff that are working with the food does not have any head caps or disposable gloves.

This is highly un-acceptable, when working with food, there should be gear.

We have complained to the manager on duty, and she did not take the matter seriously (Cindy).

When I called thabang on the 08/04/2024 he had said that it is not necessary to have a head cap and disposable gloves.

This is highly disgusting, for clients to see the staff working I this manner,

The cashiers are also ignorant and chat to the people packing, they do not listen when you ask them foe something, I believe that the cashiers should focus on the clients.

When the store is busy, there are few cashiers.

Please I request that there should be better management.
thanks

Am not happy with shoprite in baragwanath kokwana road diepkloof... Last week I brought a hair product when I get home I found that the best before date for the item was removed... Today I brought 2 cadbury ps, the taste of the chocolate was not good its like I was at the shelf for the long. That ps you wont eat it, can they pls sell quality products

On friday afternoon I went to shoprite tshwane mall. When I got to the till I greeted the lady, she kept quite and she rolled eyes on me while she's busy holding her ears while assisting me after she holds my food with those same filthy hands.. Throughout the whole transaction she gave me a stinking attitude her name is kedibone

I reported her to the trainee manager, while I was busy speaking to her manager she kept on backchatting me..

Is it how you guys train your cashiers to treat customers?.. Im never coming to shoprite again