Planet Fitness reviews and complaints 1
View all 948 complaintsPlanet Fitness - Policies are all over the place
I’ve been a member for 3years at the same location. I have the black card and have the same guest every time (my daughter). Today i was questioned as to why my daughter isn’t registered? She is. We don’t bring our phones in. Employees find her in the system under her name, apparently this isn’t good enough anymore, fine. The problem was the man who was there was aggressive and not very nice about his perceived policies. I ignored him and talked to the woman who was working also.
She was very nice. I don’t think that i should be attacked for policies that continue to change when there are new employees that i will probably never see again because that is what happens here. I just think training should be more in depth and definitely more consistent.
Customer service should also be a priority.
P.s the t.v’s have been out for weeks.
Thank you for your time,
Deborah Reidinger
Desired outcome: Non aggressive staff.T.v’s that work
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