Pizza Hut
reviews and complaints

On April 3, 2021, I decided to try out Pizza Hut for a pick-up order. I called their number at around 11:00 A.M., but to my surprise, no one answered. I tried calling again, but still no answer. Frustrated, I decided to drive over to the store located in OKC. When I arrived, I saw a sign that said "call this number," which was the same number I had been calling. I tried calling again, but still no answer.

Feeling annoyed, I walked into the store to see what was going on. That's when I met Paul, the manager. I asked him why they weren't answering their phones, and he yelled at me to get out. I was taken aback by his rude behavior and asked him again why they weren't answering their phones. He yelled back, saying they were too busy.

I was shocked by the way I was treated and felt like the employees at this Pizza Hut were not trained properly. They didn't know how to handle customers or gain their confidence. I left the store feeling disappointed and frustrated.

I decided to order a pizza from another place down the street. When I arrived at my destination, I told everyone about my horrible experience with Pizza Hut located at 7900 N. May Ave., OKC. Everyone agreed that it was unacceptable behavior from the employees and the manager.

In conclusion, I would not recommend this Pizza Hut location to anyone. The lack of customer service and rude behavior from the manager was unacceptable. I hope that the owners of this store take the necessary steps to train their employees and improve their customer service.

I gotta say, I am a huge fan of Pizza Hut. However, the folks who work there sometimes seem to be messing up the company's good name. Every time I order online or over the phone, it seems like they can't seem to get my order right. My food is always cold or overcooked, and I even got a pizza that was only halfway cooked! Needless to say, I was pretty upset.

I mean, come on, if you can't handle the heat, get out of the kitchen! Back in the day, Pizza Hut pizza wasn't nearly as greasy as it is now. But hey, they still have some great deals and coupons, so I can't complain too much. The only thing that really gets me is how expensive their sodas are. I'd rather just stop at a soda machine or grab a case of soda somewhere else and get my money's worth.

Despite the lazy people working at Pizza Hut, I still think it's a great company with some seriously good eats. If they could just get their act together and make sure my food is cooked properly, I'd be a happy camper. But until then, I'll just have to cross my fingers and hope for the best.

I'm following a complaint against pizza hut in edinville kentucky on saturday the 10th of June 2023 my husband and myself came in to place a order. There where two ladies working that day. I first went through drive-thru n Noone answered us so we went into the store.

We wanted to place the 3 topping pizza and was trying to place the $5 add wings to our order. We couldn't use the app as it wasn't working. There was a group of people who came in 20 .min after we were there trying to place our order and the lady just walked away n took There order ahead of us. She went and made There order n still hadn't placed our order. It had been 35 min at this point and she finally placed our order.

This is very Unacceptable of customer service to treat a customer this way. I tried to call today Monday June 12th to tell somebody what had happened and asked for the phone number to the franchise and they told me they refused to give. It to me that they couldn't give it to me and then hung up on me. If something is not done to resolve this issue I will be reporting this to the news media as well as the local paper. I am very good at investigating things and I will find how to get ahold of the franchise. I want these people reprimanded for the way they treated us as customers and I want a full refund but I can be reached at [protected]@gmail.com thank you

I came to order pizza for a take away at Pizza Hut Taman Anggerik Emas, Johor Bahru, Johor. The staff did not entertain me with a welcome smile and made me to wait without acknowledging me. He packed the food orders for the grab drivers. He didn't even look at me and came over to the counter after a while. Then, he stood and took out his handphone, checked it slowly and then only started taking my food order and that to in a super rude tone. I realised that he was sick with a bad flu and cough and yet came to work. He coughed so badly until the customers behind me walked out of the shop.

I conclude this complain as the staff that took my order as lack of customer service approach, rude and unhygienic. This incident happened on 28/5/2023 between 07:28 pm to 07:35 pm.

I was visiting Pizza Hut Al Ghurair center
They're boldly advertising in the counter they are accepting American Express credit card
After ordering, they Refused to take Amex
Which was very embarrassing.
But in counter it’s clearly mentioned they are taking Amex photo attached what if I didn’t have cash I have to walk all the way to bring cash again

I went to Pizza Hut to pick up an order and the store manager look me in my face and turned her back keep in mind this wasn’t the first time she did this. The service sucks really bad only when she’s working. Grenada need a new store manager with a better attitude. No wonder they can’t keep anybody there her nasty attitude is out of control and something need to be did about that.

Ordered for dine in a personal pan pizza, classic tomato spaghetti, mushroom soup, wedges, crispy fries, soybean and sprite drinks at 7.16pm, 28th April 2023. Order number T-[protected]. Until 8pm, I just got pan pizza, drinks (the sprite was tasteless, no sugar - didn't order for sugar free sprite). At 8.15pm, I need to go for Maghrib prayer, paid and asked the staffs to pack the balance for takeaway. Haven't got the spaghetti, mushroom soup, wedges and fries even at 8.30pm.

So twice now Ive tried to order on the mobile app and it says that they do not deliver to my address which is a [censored]in lie because I order delivery every week last time I called the store and they said yes they do deliver to my address but they couldn't use my reward points or give me any of the deals that the app had that they were in app only Tonight I tried to do a mobile order it tells me the same thing so I tried on my husbands phone and on his phone when I tried to redeem my reward points it said that the store did not honor that coupon I tried to uninstall and reinstall the app I tried to do it on the web and I tried to log out and then back in and nothing fixed it I spent an hour and 45 minutes trying to place a mobile order I then called the store and tried to place an order I waited on hold for 25 minutes and was still on hold when they closed so I then hung up It's absolutely [censored]ing ridiculous your app wont work and your employees are too [censored]in lazy to answer the phone!

4/15/2023 - 5:01pm

Placed online order for 2 large pizzas, I've learned to check my order prior to leaving the store to ensure accuracy. As usual it was made incorrectly. Honest mistake. What i'm upset about is the deplorable "customer service". Zero apology or offer of any time compensation to have to wait to have order corrected. Cashier simply gives me a smug look and hands me the corrected pizza and not a word spoken. I responded "sorry for making your order incorrectly and making you have to wait...right?" to which i receive another snide look. Waited 15 minutes in the lobby to have the order re-made...meanwhile the other food i had ordered was now sitting on the counter getting cold. Tired of the terrible service from this location. 210 S cedar ridge Dr unit D - Duncanville Tx 75116

This will be the last time I ever eat at this establishment I have been going to Pizza Hut since I was knee high to a grasshopper I'm 45 and I remember my family taking me there every Thursday for family night when we had some of the best nights and I enjoy them. Me and my brothers would play the video games what ones they had but it was great and enjoy few video games ... and a salad bar which was for my dad and my mom and that time they brought out a deep dish pizza that was delicious smelt great it was beautiful I loved it... now it's all about what makes them and there partners rich. But for a $11 bone-in wings and you have to pay almost a dollar for a dipping sauce is nuts nah we have a memory and that's what it well always just be because what your doing now isn't right good luck

I am extremely disappointed at the customer service from your call center. I called in at 16:09 on the 21 March 2023 to find out about what specials you guys are currently running at your Horizon View Branch. Let me start by saying the only reason I called is I was still deciding of what to eat; I was given the information that there is 2 Large pizza's for R115 so I did repeat to ask if it's two large pizza's and she said yes it is and a Medium Pizza with a buddy cool drink for R49.90 I then thought to myself okay its a great special they're running so why not. When I came to the store they then tell me that the call center has given me incorrect information so I then placed a normal order. I then called them again and requested to speak to the manager who's name is apparently GONTSE; she then told me that I am lieing and that she can't say why her call center agents would even say something like that so al she can do is give them training and there's nothing she can do; I told her she can even listen to their recordings then she had the audacity to still tell me no there's no such thing and I am lieing because her staff know what they're doing and she then goes ahead to tell me "What I can't pay for your pizza's so what do you expect me to pay for your food" which was really pathetic; if this is the type of customer service from your manager then I am stunned. Before I even got a chance to say something else in return she cut the call on my ear. When I called back for the third time another call center agent said the manager is out. So it's Really frustrating that how can she just go out while being on the phone. This is really disgusting service from you guys and highly unappreciated. I expect something to be done about this pathetic customer experience. I do not appreciate that a so called manager can tell me this crap to my face.

When I ordered the guy was rude said since I called in I can get no online deal and was gonna not take my order when I asked for manager he was rude and said so u dont want your order i said yes i do and he took order and hung up plus when I got my large pizza meat lovers and small pepperoni it

upset my stomach like it wasn't fresh ingredients kinda sour tasting not like it usually tastes a d someone called me back I had no receipt but I found receipt and pics

Actually, it if felt that the company Pizza Hut or its subsidiaries may have violated intellectual property that was patented by the U.S. Patent office without getting permission from the inventor or owner of the patent. The violation occurred once the product was produced and manufactured and advertised to the public unknowing to he owner of the patent or its family members. An executive or administrator must attempt to contact me at their convenience concerning this matter. Please address the email at [protected]@yahoo.com to further discuss this potential legal issue. Contacts were made by telephone that were unsuccessful because no one

knew who the registered agent is for corporate Pizza Hut. Information shall be searched and located on line with future documentation of this occurrence, the . dates and what product it was manufactured and the owners name. You can address me at PO Box 26294, Macon, GA 31221. Your attention and feedback to me would be appreciated.