Pizza Hut reviews and complaints 2
View all 2947 complaintsPizza Hut - Customer service and reimbursement
On May 5, 2023, my daughter ordered pizza online, and after she pushed the submit button, she realized the pizza hut the order was placed at was over 3 hours away.
She immediately attempted to cancel the order, but everytime she called they hung up on her. After the 3rd time calling back she asked to speak with a manager, but got hung up on again. We attempted to call 6 times and everytime they would put us on hold then hang up. The order total was $103.00 and she just wants to be reimbursed. They should have called her when they saw that they would not have been able to deliver it due to the distance.
The store is located in Columbia SC, and we are located near Atlanta, Georgia.
Her name is Jennifer Lasiter and telephone number is [protected].
Desired outcome: Reimbursement. And I think workers at that store need training in customer service.
First of all, octagon, you're a rude POS, she is 21 and she ordered from the first place that showed to be closest to us. She was in a hurry and wasn't paying attention. It happens, mistakes happen. Poor customer service is the issue, and if they didn't hang up on her 6 times, the issue could've been resolved.
This was meant for Pizza Hut and not some schmuck with nothing to do but read posts on here that have nothing to do with you.
First of all, youre a rude POS, she is 21 and she ordered from the first place that showed to be closest to us. She was in a hurry and wasn't paying attention. It happens, mistakes happen. Poor customer service is the issue, and if they didn't hang up on her 6 times, the issue could've been resolved.
Pizza Hut - Delivery of service
Have have 2 pizza huts close to my home. I live in Columbia, SC. I tried to order from the Sumter Street location, but was told I had to order from the Forest Drive location. Mind you, both locations are about a mile away from my home. The Sumter Street location says they do not deliver to Mcduffie Avenue. It has nothing to do with distance. The Manager says Pizza Hut Corporate makes the decision as to whom they deliver to. I live on a street which has been redeveloped.. This street was part of a low income urban housing development. The housing development has been torn down and replaced with new homes and new people. I cannot seem to get the Area Pizza Hut manager to come out and see for themselves and re-assess the area. You see I originally complained back in the summer of 2020. Now the Pizza Hut on Forest Drive has permanently closed, so I am unable to get Pizza Hut delivered to my house. Question, are you refusing service and if so, based on what - safety concerns or skin color. Not only are you missing income but nice people as well.
I await your reply or maybe I need to go elsewhere to resolve this issue.
Thank you,
Mary Williams-Parker
[protected]@yahoo.com
Desired outcome: Want an apology. Add my location for delivery. Make up for the pizza not being delivered
Hi Mrs. williams-parker Unfortunately the Sumter Street location doesn't deliver to your area I work at that location, the reason we don't deliver to your is that area isn't in our mapping which is setup by the Corporate office we have the same issues with allen University and Benedict College
Latest Pizza Hut Reviews
New opening at Sheridan Drive Amherst NY 14226 Ordered pizza delivery again online where I have an account. Have ordered many times. Pizza crust My manager The managementGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.