Pep Stores review: PEP Courier service

I am Olga Mkhize, the Author of 2 Books. I use PEP Courier to send books to my readers all over the country.

Today the 24th October around 9:30am I went to PEP store Diepkloof Square to courier three parcels. They said they don't have the plastics for R60 and suggested that I go to PEP Cell.

At PEP CELL I paid R180 and the lady asked for my ID book. I told her I don't have it with me, but I'll write it down for her. She said she has to scan it. I said this is not the first time I courier books, and most of the time I don't have my ID book with me, and I get assisted. She said she is not going to assist me without an ID, an argument between us ensued. What surprised me is that she had the odesity to argue with me and raise her voice telling me "NO ID, NO Courier.

She said i must go back home and get that ID. I said home is very far and I cannot come back today. I asked to speak to her senior, she went to the back and got on a call for about 3 minutes, I couldn't hear what she was saying. Then she handed the phone to me and a lady who called herself Simunye was even more rude. She said they can't help me, and I will only get my refund in 14 days if I don't want to go home to get the ID. I insisted on getting my refund and they gave it to me. I'm upset because they really spoiled my day with their stinking attitude.

Is this how PEP Cell Store Diepkloof square treats customers? Are they allowed to talk back and raise their voices to customers? Are they allowed to threaten that if they don't get what they want the customer will get a refund in 14 days? The service at that store left bitter taste on my mouth. Clearly there's a gap in Customer service training. These two ladies lacked empathy and refused to listen to my frustration actively. never again will i take my business to PEP Courrier, I will use PUDO from now on. I will never recommend that store to anyone.

I felt like I am not valued as a customer. These two ladies have just placed the store and brand as such under reputational risk

Olga Mkhize

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