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Costco Logo


PO Box 34331
United States - 98124
Customer Care
1-800-955-2292 7 0
Costco Wholesale Corporation is an American membership-only warehouse club that provides a wide selection of merchandise. As of 2014, it is the second largest retailer in the United States and the third largest in the world and the largest membership warehouse club chain in the United States.

Costco Complaints & Reviews

Costco - Arizona, Gilbert - Customer/Food Service

Posted: 2015-11-25 by    Rin Kane
Complaint Rating:  0 % with 0 votes
Afternoon of 11/25/15. My mother and I get hot dogs in the cafe after some shopping. My mother unwraps hers to find the end of her hot dog is clearly bitten off. She goes back to ask for a new one, to which the girl rudely snatches it and takes it to someone in the back nearby. Whoever that...

Costco - California, San Diego - After-market Costco tire Service

Posted: 2015-11-24 by    Reviewer57275
Complaint Rating:  100 % with 2 votes
CostCo: Poor-Service Complaint is 'too-much' a Compliment! For Great Tire Repair/Warranty Service, please come near closing time; say 2 1/2 hours before closing time. Please Try to understand American Capitalism: Costco needs to make as many big 4-tire sales as possible while the sun shines...

Costco - Pharmacy - Alprazolam 0.5 mg tablet

Posted: 2015-11-23 by    Reviewer32410
Complaint Rating:  0 % with 0 votes
My local Costco Pharmacy just told me that they no longer carry this prescription medication manufactured by Greenstone Ltd. I have been getting this medication from Costco for maybe 20 years and find this manufacturer is the only one whose product works best for me. Off and on I have had to...

Costco - Arizona, Avondale - Customer Service

Posted: 2015-11-22 by    Reviewer21482
Complaint Rating:  0 % with 0 votes
I have never experienced such incredible rudeness of customer service at a Costco and I am from Stockton CA then I have in Avondale Arizona. The 2 ladies at the register would not let my sister use my membership to pay for her items- which is weird since the money is going to Costco anyway-...

Costco - Meat and Deli Department

Posted: 2015-11-20 by    Reviewer84274
Complaint Rating:  0 % with 0 votes
I would like to express my disappointment at the discontinuation of the following items: 1)The pork ribs with glaze from the hot foods section 2) the Kirkland Honey glazed turkey from the Deli section Both of these were outstanding items in taste and quality but are now not available. Please...

Costco - California, Lakewood - Pharmacy

Posted: 2015-11-20 by    Zenaida P. Malan
Complaint Rating:  0 % with 0 votes
I'am writing this letter to inform your office of my recent experience with Costco pharmacy.I'd been filling my prescriptions at Costco pharmacy for many years.i run out of my diabetic pills even though I gave the prescriptions 2 weeks in advance and per pharmacy, they need to verify...

Costco - California, San Jose - Pizza order and pick up policcy

Posted: 2015-11-07 by    Reviewer33269
Complaint Rating:  0 % with 0 votes
This morning I went to Costco to buy a pizza and do the grocery shopping. I went to order the pizza first. I got in line, order a pizza and paid. The employee said that pizza will be ready in 20 minutes. After I done my grocery shopping, I went to pick up my pizza. The employee said because...

Costco - Ontario, London - Kirkland Cat food

Posted: 2015-11-04 by    Ambriel12
Complaint Rating:  0 % with 0 votes
Saturday, October 31st, my husband and I decided to try the Kirkland brand of cat food. We have a few older cats and a few kittens. All had no issues. They seemed to like the new cat food, but Sunday morning, the vomiting and diarrhea started. It has been non-stop. Today, one of our kittens...

Costco - Oregon, Clackamas - Employee

Posted: 2015-10-30 by    benay1
Complaint Rating:  0 % with 0 votes
When I entered Clackamas, Oregon Costco warehouse the carts were wet because of the rain. As I was lining up to enter, the lady employee on the front door was wiping the cart of the customer handle with a towel. She did wipe the customer cart in front of me and the customer behind me but skip...

Costco - Customer Service

Posted: 2015-10-26 by    Reviewer39054
Complaint Rating:  0 % with 0 votes
My father recently had surgery and had asked that I go to Costco to pick some things up for him while we were in Twin Falls. With his card in hand, the card registered to the same address as my driver's license, the cashier refused to check us out. She stated that he would need to come in to...

Costco - Georgia, Summerville - Employee Bullying

Posted: 2015-10-17 by    Reviewer62265
Complaint Rating:  100 % with 1 votes
I am writing this about a friend of mine because she won't do it. About 2 years ago a married female employee on the front desk (in charge of membership) at your Ft. Oglethorpe, GA store threatened her and told her she had better not ever come back in the store as long as she was there. She...

Costco - California, Torrance - They will screw you!

Posted: 2015-10-15 by    Reviewer34342
Complaint Rating:  0 % with 0 votes
On Monday, 10/12/15, a Costco employee named Richard struck my car with a shopping cart. I saw him do it, showed him the damage, and he refused to even apologize! To make matters worse, despite company policy, he wasn't wearing a name badge and he gave me a false name when I asked him....

Costco - California, San Francisco - Cashier: Jennifer K.

Posted: 2015-10-06 by    Moon0815
Complaint Rating:  100 % with 2 votes
I have been an Executive Member for a few years. I met an absolutely impolite cashier (according to the receipt, her name is JENNIFER K. ) on the morning (09:19 am) of 09/19/2015 at the Costco in San Francisco, CA. After I swiped my credit card to pay for my items. She held onto my membership...

Costco - Tires

Posted: 2015-10-05 by    Reviewer79659
Complaint Rating:  0 % with 0 votes
I purchased 4 tires and got a road hazard warranty. I recently picked up a nail in one tire and it went flat. The tires have 33K miles and about 6/32 tread depth. I was told that they couldn't fix the flat. I took it to Sam's Club and they fixed it fine. I was also told that since I was 2 months...

Costco - Checkout cash

Posted: 2015-09-22 by    Rosygucci
Complaint Rating:  0 % with 0 votes
On Sept 13/2015 @ 4 pm I visited Costco store #532 in Boucherville Quebec with a friend and when we got to the cash register we asked for a sub total as my friend (also a member) had forgotten her card so we used mine... she gave me her cash for her portion and i wanted to put my portion on...

Costco Wholesale Corp. - Florida, North Miami Beach - Tire shop srevice

Posted: 2015-09-21 by    Viktoria Mikhalkova
Complaint Rating:  0 % with 0 votes
I bought tires in Costco (14585 biscayne blvd, north Miami) about 6 month ago. When I came to pick up the car, my remote key didn't work. I was able to start the car manually and upon arrival to my house I opened the key and realized that the battery was put in the wrong way.
I thought...

Costco - New Jersey, Hazlet - Credit card blocked

Posted: 2015-09-21 by    Reviewer53243
Complaint Rating:  0 % with 0 votes
I was shopping at the Marlboro, NJ store #1093 and the cashier told me that my Amex card was blocked. So they sent me to their tire center to find out why and after 15 minutes they found out my card was blocked from the tire center in Hazlet, NJ store #222 location. They told me I have to go...

Costco - Very rude behaviour of service managers

Posted: 2015-09-12 by    Narendra Parmar
Complaint Rating:  0 % with 0 votes
We went to Costco today and used my wife's membership card. I haven't added myself yet.i was with kids and paying using my American express. Wife had to go to doctors appointment and I was with 22 months and 5 years. Yes, I know I had to use her card while she stepped away. My problem...

Costco - South Salem Or

Posted: 2015-08-28 by    Reviewer38507
Complaint Rating:  0 % with 0 votes
The last few times I have been into the store and needed to have something written on a cake there is never a decorator on schedule. I should rephrase that, from the words of the co-employee. "They were scheduled to work but they write their own schedule. They come in & leave when they want...

Costco - Customer Service

Posted: 2015-08-04 by    shivkhanna
Complaint Rating:  0 % with 0 votes
After being a loyal customer of costco for so many years my recent visit was a terrible one.
I crossed the border and drove for more then an hour from buffalo to st catherine only to find out the information provided to me on the phone by the warehouse was wrong.
Before i started...

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