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Costco Customer Care Service

Costco Wholesale Corporation

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United States - 98027

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Costco Complaints & Reviews

Costco - Washington, Issaquah / Customer service is a disaster!

Cloud-2 on 2016-04-22
Bought a rug from Costco about two months ago and still nothing. I wasted hours on phone trying to get some info about the status of my order. Every time I called I was put on hold for about 30 minutes and then disconnected. Called again and they said sorry and told that they had some sort...

Costco - California, Norwalk / Pharmacist

CCAragon on 2016-04-21
Suzanne the Costco Norwalk store seems to believe she is a DEA agent. She refused to refill my prescription for debilitating back muscle spasms. I have been using Costco for years to buy my prescriptions. I have Lupus and am a full time caregiver to my Brain Injured 38 year old son & at 60...

Costco / Lack of extra large and unsatisfactory packaging

Terence Nolan on 2016-04-19
Been buying your double 18egg cartons forever. Excellent quality. Now Costco wants "cage-free" merchandising by offering this impractical and lousy clear package. Before moving down to "large" cage free eggs did anyone check as to how many recipes call for "extra large"...

Costco - Maryland, Beltsville / Terrible customer support by Mr James Sreck?

Francis Olojo on 2016-04-19
I went to the store to shop on April 18, 2016 and I had three Costco cash reward rebate with me to cash. The store manager on duty actually lied to me that I could not cash the card but to spend all on unwanted items. I was disappointed. I had to drive to another location at Ann Arundel...

Costco / Tire Service

Chalmers Blatch on 2016-04-15
I have had to deal with two issues at Costco Tire Department. The rest of Costco I love. I called several months ago to have an appointment for a tire repair. Was given an appointment for the first thing the next morning. I arrived early and waited. When they finally opened I asked to get...

Costco - North Carolina, Greensboro / Television Return Policy

W Caudle on 2016-04-14
We were refurbishing a house and took advantage of a great price on Samsung 42" TVs at Costco. We bought two. The first one was used immediately and was fine. We did not try the 2nd until 3 months later and found it non-functional. Costco now has a service come out to "fix" the TVs and...

Costco - Florida, Lantana / Pharmacy

Bridget Guibert on 2016-04-07
I have been going to the Costco Pharmacy since 2013, have been a member of Costco since 2008. Things have been going pretty smoothly couple bumps but all in all been a pretty good experience. This past Tuesday I took my prescriptions in to Costco to have them filled and they were not in...

Costco - Florida, Miami / Customer Service

Jennifer Espinet on 2016-04-06
Guess I'll be taking my business to BJs from now on. I am a pregnant mother and have a 2 yr old toddler. I was using the gas services in Miami, Florida on a very hot day. I decided to leave my car on for my daughter, so she will not be hot and uncomfortable. The attendant at the ga...

Costco - Minnesota, Minneapolis / Tomatoes Molded

Ajtk on 2016-04-03
Last week when we (me and my husband) went for our weekly grocery run at costco and bought tomatoes, came home and saw they had mold on it. We returned it. This week we checked from outside the box thoroughly (2 boxes we could see from outside - mold) - Showed it to a costco employee...

Costco - Oregon, Portland / your lack of very many food idems in the monthly coupon book

carol 21 on 2016-04-03
You have a number of drink, junk food, and other things But only 5 or so food things. You have more pet food then people food. you have 3 times as many drugs then food. If it doesn't change I am going to cancel. It is not worth 55 dollars a year

Costco - Washington, Spokane / Pharmacy hours

Swartuto on 2016-04-02
Your pharmacy at the north division store in Spokane WA keeps bankers hours. We tried to purchase Claritin D at the pharmacy and it was closed ! A fellow consumer waiting and waiting told me they close every day so all the department employees can go to lunch! I waited until the hour wa...

Costco / David Yerby Pharmacist at Costco in Oxnard Ca

Leslie Slade on 2016-03-16
I visited Costco today to put in a prescription for Narco. I am a senior citizen who had a failed back surgery which left me crippled. Recently I was diagnosed with Lymphoma and am currently under treatment. I am very sick and weak because of this and live in Ojai which is far from Oxnard...

Costco - Oregon, Aloha / Rude Employee at the checkout line

Bhaskar Ganguly on 2016-03-15
I am a long time Costco customer and never been treated like this at Cost Aloha (#09), Oregon (15901 SW Jenkins Rd). Incident happened today (March 15th, 2016 - around 17:45PST at Terminal 7, Transaction 167 - Operator 221) I am not sure whether it is a frustrated and over-worked worker or...

Costco - New York, Rego Park / Cashier named Orlando extremely rude

5432167890 on 2016-03-12
I am a long time member at Costco and usually visit Costco one to two times a week. I find that the customer service experience can rate anywhere between good to excellent. Today on 3/12/2016 at 2:02 pm, op#98 cashier name : Orlando R. at Costco located in Rego Park 61-35 Junction...

Costco / Rude Employee

Mayur Banwasi on 2016-03-11
I was at the Costco Tire Center at Clifton, NJ and wanted to get all my 4 tires changed. The name of the employee was Shanavya. I was enquiring about the total cost of tires and she wasn't so nice when she told me the prices; behaved as if I asked her for her social security no. Anycase...

Costco / Poor Management Team

Reviewer96312 on 2016-03-07
As a Costco customer when I come into the store to shop and I sample the demos I expect product availability. For the last two weekends when shopping at store 390 in Michigan the demo products are not adequately stocked for demo personnel. Management shows no sense of urgency in looking...

Costco - Texas, Houston / Attendants

Reviewer49155 on 2016-02-22
At 10:30 at your #271220 Costco 1018, 3836 Richmond Avenue, Houston, TX, there were lines of minimum 3 cars each waiting to fuel their vehicle At 10:57, I filled my car, but did not receive any receipt. I could not locate any attendant. I looked at the rear small building 20 yards away, and...

Costco Wholesale Corporation - Oregon, Roseburg / Gas

Reviewer64905 on 2016-02-08
I live in Southern Oregon and drive 25 miles North to the Roseburg Or. Costco store. By the way, it is far north of Roseburg. I am a member and mostly buy gas for my cars there. The last few weeks I drive all the way to Costco to get gas only to find that it is selling for the same price...

Costco - Minnesota, Maplewood / Rude Empolyee

Reviewer34245 on 2016-02-06
As I was walking through a Costco in Maplewood, Minnesota, on 2/6/16, I saw samples for something called "Eco drinks" or something like that. I had seen other employees give out that kind of drink sample to other families ( so pretty much people of all ages), so then I went and helped...

Costco / Messed up my online travel order (Loss of $966)

Vaishali1 on 2016-01-25
I made my reservations with Costco travel on Jan 4 2016 for Cruise on NCL from Los Angelese for 7 days. Costco Travel has promotion of free package that I can add to booking (ultimate beverage package) during booking at no cost worth $966). As per their booking department I declined to...

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