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Costco Logo


PO Box 34331
Seattle, WA 98124
United States
Customer Care
Costco Wholesale Corporation is an American membership-only warehouse club that provides a wide selection of merchandise. As of 2014, it is the second largest retailer in the United States and the third largest in the world and the largest membership warehouse club chain in the United States.

Costco Complaints & Reviews

Costco - Tires

Posted: 2015-10-05 by    Reviewer79659
Complaint Rating:  0 % with 0 votes
I purchased 4 tires and got a road hazard warranty. I recently picked up a nail in one tire and it went flat. The tires have 33K miles and about 6/32 tread depth. I was told that they couldn't fix the flat. I took it to Sam's Club and they fixed it fine. I was also told that since I was 2 months...

Costco - Checkout cash

Posted: 2015-09-22 by    Rosygucci
Complaint Rating:  0 % with 0 votes
On Sept 13/2015 @ 4 pm I visited Costco store #532 in Boucherville Quebec with a friend and when we got to the cash register we asked for a sub total as my friend (also a member) had forgotten her card so we used mine... she gave me her cash for her portion and i wanted to put my portion on...

Costco Wholesale Corp. - Florida, North Miami Beach - Tire shop srevice

Posted: 2015-09-21 by    Viktoria Mikhalkova
Complaint Rating:  0 % with 0 votes
I bought tires in Costco (14585 biscayne blvd, north Miami) about 6 month ago. When I came to pick up the car, my remote key didn't work. I was able to start the car manually and upon arrival to my house I opened the key and realized that the battery was put in the wrong way.
I thought...

Costco - Credit card blocked

Posted: 2015-09-21 by    Reviewer53243
Complaint Rating:  0 % with 0 votes
I was shopping at the Marlboro, NJ store #1093 and the cashier told me that my Amex card was blocked. So they sent me to their tire center to find out why and after 15 minutes they found out my card was blocked from the tire center in Hazlet, NJ store #222 location. They told me I have to go...

Costco - Very rude behaviour of service managers

Posted: 2015-09-12 by    Narendra Parmar
Complaint Rating:  0 % with 0 votes
We went to Costco today and used my wife's membership card. I haven't added myself yet.i was with kids and paying using my American express. Wife had to go to doctors appointment and I was with 22 months and 5 years. Yes, I know I had to use her card while she stepped away. My problem...

Costco - South Salem Or

Posted: 2015-08-28 by    Reviewer38507
Complaint Rating:  0 % with 0 votes
The last few times I have been into the store and needed to have something written on a cake there is never a decorator on schedule. I should rephrase that, from the words of the co-employee. "They were scheduled to work but they write their own schedule. They come in & leave when they want...

Costco - Ontario, Brampton - Rude behavior by customer service person

Posted: 2015-08-22 by    Reviewer51422
Complaint Rating:  0 % with 0 votes
I visited Costco, Brampton, ON recently. The customer service person named Rick was very rude to me and there was no reason. Customer service means treating your customer with respect....

Costco - Customer Service

Posted: 2015-08-04 by    shivkhanna
Complaint Rating:  0 % with 0 votes
After being a loyal customer of costco for so many years my recent visit was a terrible one.
I crossed the border and drove for more then an hour from buffalo to st catherine only to find out the information provided to me on the phone by the warehouse was wrong.
Before i started...

Costco Wholesale - California, Sunnyvale - Rude Customer Service/Cashier

Posted: 2015-06-20 by    AnonyMous4866
Complaint Rating:  0 % with 0 votes
This complaint/review is for the customer service that I had received in this location of Costco. (Sunnyvale, CA- Location)

I have been a customer for over 20 years and in that time, I can definitely tell you that I've never had any complaints or issues with their customer...

Costco - rude employee@ Louisville

Posted: 2015-06-01 by    sjrandall1962
Complaint Rating:  100 % with 1 votes
There is a concession stand worker at the Louisville Costco location that has the most rotten disposition!!! Costco employees are generally kind, sincere, and helpful. This employee, Taylor, who I've never seen before, doesn't even greet me. She doesn't say thank you. In fact,...

Costco - California, Carlsbad - Kirkland Batteries LEAK

Posted: 2015-04-30 by    RRixby
Complaint Rating:  0 % with 0 votes
Kirkland Batteries LEAK...in fact, eventually they ALL LEAK! AA are worse offenders. I have been purchasing and using them since 2002. Why not use another brand? Duracells are more expensive and NO BETTER! All batteries constructed in China LEAK, period. Today, it is all about making things...

Costco - South Carolina, Myrtle Beach - rude cashier

Posted: 2015-04-04 by    stellasabinna
Complaint Rating:  0 % with 0 votes
I have been with Costco for 1 year. I know it's not a lot but still me and my husband we loved Costco and didn't think to go somewhere else. Today, right before Easter (tomorrow is Sunday) I took off one hour from work to go to Costco and buy a piece of fish! That's it. When I...

Costco - Maryland, Brandywine - Fish Oil in Organic Milk?!

Posted: 2015-03-22 by    breew
Complaint Rating:  0 % with 0 votes
Any average / reasonable consumer would never think to check the label on organic milk. Well, today I read the label on Costco's Organic Milk with DHA and find that it has fish oil and fish gelatin in it! I've been a strict vegetarian for over 20 years and I'm appalled. We've...

Costco - Price changing before locked date

Posted: 2015-03-04 by    Woodman55
Complaint Rating:  0 % with 0 votes
On Tuesday March 3, 2015 I went to Milford, CT Costco to look at the Samsung TV's and I found one, the Samsung UN55H6300A for $699.99. I went back today March 4, 2015 and the price went up to $769.99 a $70.00 increase but there's a MFR instant rebate on the TV which expires 3/07/2015...

Costco - Poor customer service and refund policy

Posted: 2015-02-24 by    Ser22
Complaint Rating:  0 % with 0 votes
Be careful when you buy oranges, there's always bad and moldy ones at the bottom of the box. I tried to get at least a parcial refund for the bad ones, and they say that it has to be half of the box bad to get a refund. Wtf? so they refused to give me any refund. What a bad a demeaning...

Costco - Cashier mistakes!

Posted: 2015-01-31 by    Heath_Man
Complaint Rating:  0 % with 0 votes
There is no customer service for complaint on the website or phone options that i can contact with someone? I shopped at costco houston richmond store today and met a terrible situation. I shopped with my 4 year old daughter together and bought a lot of stuffs (15 items in total) and i am using...

Costco - Pharmacist Treatment of Clients

Posted: 2014-12-29 by    bridgetinez74
Complaint Rating:  0 % with 1 votes
I have been a member of Costco since 2008 an Executive Member. A year ago I started getting my prescriptions filled at their pharmacy and I thought how wonderful is this!?!?! I have insurance through my employer and I thought I would have no problems. Well for the first 4 months they charged...

Costco Flooring - Damage to furniture and poor cleanup

Posted: 2014-12-16 by    Kgcintl
Complaint Rating:  0 % with 1 votes
Carpet was installed in a hurry my furnitue was chipped and scratched. Tile installers left grout mixture thrown in my yard. I have contacted Costco and was told someone would get back to me in 3 days has not happened. Carpet 101 has offered to pay me for the furniture pen I purchase to attempted...

Costco - Rude management

Posted: 2014-12-08 by    complint
Complaint Rating:  0 % with 0 votes
Very Bad Service Make up their own rules and not respecting customers and their time Costco is very tight in there policys ... so may be people can be tight in spending there money at the costco stores. May be some body with the money can get together and open up another costco like stores and...

Costco - Rude/uninformed cashier

Posted: 2014-11-07 by    Kim A Boring
Complaint Rating:  0 % with 1 votes
I was checking out and had forgotten my membership has expired last month, I had made it all out & left it at home as we are given a reward coupon good for your membership. I only had enough cash with me for my purchases I believed not to pay the full amount for the renewal and my goods. The...

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