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Panda Express Reviews 440

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12:00 am EDT

Panda Express A Disappointing Experience at Panda Express

As someone who loves Chinese cuisine, I was excited to try Panda Express based on its popularity. However, my experience was far from satisfactory. The portions were small, the food appeared old and dry, and the quality did not meet my expectations. The lack of sauce, cold rice, and disappointing customer service left me feeling like my money was wasted. It's disheartening when a well-known chain fails to deliver on its promises. I won't be returning to Panda Express anytime soon.

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2:29 pm EDT
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Panda Express Orange Chicken

Stopped by panda express yesterday afternoon and purchased orange chicken for my husband and I. It was so good, the rice was fluffy, and the chicken was crispy. The orange sauce was delicious. Didn't like the crab Rangoon though.

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1:40 pm EDT
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Panda Express 5 star

I came though the drive thru and my card kept declining. They helped me out so much. When I say they gave me the sweetest reaction. They handed me my food and said it's okay just take it. Thank you guys so much for being so kind.

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  1. Pros
    1. Wide variety of Chinese-American dishes
    2. Quick, convenient fast-food service
    3. Nationwide presence for easy access
    4. Consistent taste across locations
    5. Offers healthier options like Wok Smart™
  1. Cons
    1. Limited menu diversity
    2. High sodium content in dishes
    3. No table service offered
    4. Minimal vegan/vegetarian options
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Panda Express Food and service

I went to the panda in the Scottsdale Pavilions. The food was meh but the service from Iris was fantastic. She was very busy with a line of people out the door she did what she could while working with those who stand around chit chatting.

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Panda Express What happened to the good food?

The first time I went to Panda Express it was hot, fresh and delicious. The last two times the food was questionable. Rice and noodles were hard and the entres tasted like they had been left under a heating lammp for hours. Are you guys serving us old food cuz it sure as h*** tastes like it.Two thumbs boooo

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Panda Express Why does it cost so much now

I used to eat here maybe three four times a month. Now barely once. Too much $! Do I need a bag to dine in? Let's fix this plastic bag issue to everyone that eats here. Here or to go. Should solve this. Why isn't the food consistent at all locations. Some taste powdery and others are just different. Please advise.

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Panda Express Service and food were great

I wanted to call out Tarun (I hope I spelled his name right!?) at Panda Express on Ames. Great guy, joked with us, exceptionally friendly. He refused a tip (they can't accept them) so I wanted to make sure he's mentioned. Even had the food been sub par (it wasnt; it was great), his attitude and friendliness would've made up for it! Rare qualities now-a-days!

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Panda Express A "qualified" 5 stars

O. K. it's not a 3 Star Michelin (if that makes sense to you... good. If not, that's OK too).
Simply, for fast food, I love this place. Now, I like Taco Bell too... just to give you a reference for this review.
Food is always hot and plentiful... pricing is fair. Authentic Chinese(?)... who cares... it's fast food. Similar to how Taco Bell is authentic Mexican faire 8^). Ummm, yeaaaaa... you bet!
Nonetheless, acknowledging the restaurant type, give it a try. You'll be pleasantly surprised.

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Panda Express Riverwind P-Xpress Price, Taste, Service 1 BIG PLATE 8/3/22

Price is great with current economic rates for eating out. Compared to Burger King, McDonalds, Chick-fil-A, the proportions at Panda are much much better and ingredients sooo good tasty. Food served at this hour was hot (not just warm)! Panda Express #1877 receipt is poor poor quality and I can't even make a readable photo nor sign into the survey numbers 8/3/22; order *** server
Stephanie L.; I used my visa debit; part of code is; 2302 (cannot read next nbrs) ending [protected] cost 11.10 plus tax. 94 total $12.04

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Panda Express Best Chinese food Ever

I can't say anything about other's experiences with this food chain, however the one were I live out in Calgary AB is phenomenal. Well managed, good staff, and most importantly good food. U know it's the only Chinese restaurant locally that gives out discounts & special promo's to get they're customer base back, & they try really hard to ensure that everything is stocked full at all hr's of the day, so I respect that. Either way I'm not really phased if they run out of a dish I wanted as all their food is great so I just pick something else instead, no big deal right?

Anyway you get good portions here like probably double of what you would get anywhere else & the prices are very reasonable. I compare them to Costco's food court. Staff's great too they're like family to me.

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Panda Express Good food / trained employee with abdominal trust

Panda Express is the best Chinese food.
Friday June /24/2017around 5 pm. I went to Panda Express at Huebner / San Antonio Tx. I tried the new beef bejin. It was delicious. 5 minutes later a piece of meat got stuck into my throth. At first I thought I can cough it up. Then I couldn't breath anymore. I jump out of my chair and want it yo tel Soneone to call 911. I couldn't. I was embarrassed but I see a gentleman that was cleaning the table. At that point I know I dint have time to waste. I went to him and I pull his hand and show him my throth and the sign of abdominal trust. At first he was looking at me and then imediatley trow the things that have on his hand and beggin abdominal trust. I feel that the meat moved up and I stuck my finger and pull it out.
What I want yo say, thank God, thank to that gentleman and the owner / manager that they trained there personal to know how to react in case of this incident.
Elizabeth

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2:15 pm EDT
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Panda Express Inconsistent entry ky

I went to the location on the campus of Western Kentucky University and purchased a bowl with fried rice and orange chicken. This location underserves the main entrée. I receive less chicken than the other publuc location in Bowling Green, KY. I never leave the public location hungry and routinely do from this campus location. It seems to depend on the worker dipping the meat.

Recommendation: Go off campus when possible.

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Panda Express Panda Express Review: Poor Service, Inconsistent Food Quality, and Management Issues

I've been to several Panda Express locations and I gotta say, there are some things that just keep happening over and over again. First off, they never seem to open on time. You'd think that they would have their act together by now, but nope, they always seem to be running behind schedule.

And when they do finally open, there's hardly any food prepared. It's like they're not even trying. And don't even get me started on the portion sizes. It's like they just throw some food in a container and call it a day. There's no rhyme or reason to it, it just depends on who's working that day.

And if there's a problem with your food, good luck getting a refund. They'll just give you the runaround and refuse to do anything about it. And don't even bother trying to get all the items you ordered. There's always something missing, whether it's the teriyaki sauce for your chicken or the utensils you need to eat it.

And let's talk about the drive-thru. You'll be waiting there forever, and even when they tell you to pull over and they'll bring your order out, they'll forget about you and you'll have to go inside to get it. And don't even think about placing an online order. They'll deny knowledge of it and act like it's your fault.

And the food quality? It's hit or miss. It just depends on who's working the wok that day. And don't even get me started on the ice machine. It's always broken or not working properly.

And if you go there close to closing time, forget about it. They won't start making new food and they'll close early without warning. It's like they don't care about their customers at all.

And if you try to leave a Yelp review, don't expect much. Customer service will respond, but it's just a canned response that doesn't really address the problem.

Overall, I think the root of all these problems is the management. They need to get their act together and start taking care of their customers. Until then, I'll be taking my business elsewhere.

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Panda Express Terrible Experience at Panda Express: Language Barrier and Poor Service

I had a really bad experience at Panda Express. It was so stressful trying to order my food. I asked for the Sichaun chicken, but the server didn't understand what I was saying. She only spoke Spanish and couldn't tell me what sides were available. She just started wildly gesturing and I had no idea what she meant. Then she grabbed a plate and started shoveling fried rice onto it. I told her I wasn't going to order and just wanted a drink, but she still chased me down with the plate of rice. I had to be really loud and clear to get her to leave me alone. It was so frustrating and left me with muscle cramps from all the tension.

I live in the neighborhood and haven't been to this Panda Express in years. Experiences like this just reinforce my decision to avoid it. I also wanted coffee, but they only had sweet teas and soft drinks. It's disappointing that they don't have more options.

To make matters worse, it took over half an hour to submit my review on their survey system. The text limit was really low (only 400 characters) and the system wouldn't accept my survey code. I had to make something up just to get past the submit button, but then the survey page froze and didn't give me a completion code. I had to call their automated voice system several times before I could finally submit my review.

It's clear that Panda Express doesn't care about having effective and well-operating systems. They make the customer bear the brunt of their indifference. Maybe if the CEO tried to order from their own restaurant, they would understand how frustrating it can be.

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Panda Express Unacceptable Customer Service at Panda Express in Paris, Texas: A Review

The Panda Express located in Paris Texas has left a sour taste in my mouth. I frequent this location with my son and have never had any issues until recently. I placed my order at the drive-thru and went home, only to find out that my order was incorrect. I immediately went back to the location and spoke with Kayla at the window. I explained to her that my order was incorrect and that I wanted it replaced. She closed the window and returned with a small box, which was not what I had ordered. I informed her that my food would be cold by the time I got back home and requested that it be replaced. Kayla threw her hands up and closed the window.

The manager, Diana, then came to the window and I explained the situation to her. She took my food back and asked for my receipt before closing the window. When she returned, she handed me my bag of food. I checked the food to make sure it was correct before leaving, but it was the same order that I had been trying to get fixed. When I tried to explain this to Diana, she became very rude and raised her voice. I had my nine-year-old son in the car with me, and I was appalled at the way she was speaking to me in front of him. When I called her out on it, she apologized to my son.

I understand that mistakes happen, and I was not upset about the incorrect order. However, I was extremely upset about the way Diana handled the situation. As a paying customer, I expect to be treated with respect and kindness. Diana's behavior was unacceptable, and she is not fit to be a manager. I paid $25 for two meals and simply wanted my order to be made right. Unfortunately, my son and I will not be returning to this location. We love Panda Express, but this experience has left a bad taste in our mouths.

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Panda Express Panda Express #1560 Review: Good Food, Unpleasant Encounter with Rude Staff

I recently visited Panda Express #1560 located at 5229 W Indian School Rd, Phoenix, AZ *** on 07-29-22 at 2:48:11pm order #*** according to the receipt. Unfortunately, my visit didn't start off on the right foot as there was a dumpster taking up four parking spaces in the parking lot, leaving me with no choice but to park further away in the mall parking lot. Once I made my way inside and got in line, I encountered a short, hefty black lady in front of me who was too busy looking at her phone to hear the lady server ask her twice if she needed help. This caused a bit of a hold-up, and the server looked at me wondering what was going on.

I had my gift card information printed out on an 8x11 piece of paper, so I touched the lady's arm with it to get her attention. She abruptly turned around and gave me a nasty look, telling me not to do that. I was taken aback by her reaction, but I explained that I was only trying to help her and that there were other people in line waiting to order. She continued to be obnoxious and had a nasty attitude throughout the interaction. When she checked out, she didn't even reply to the cashier or take her receipt as it was handed to her. She just grabbed her bag out of the cashier's hand and stormed out the door.

I spoke to the checker about the situation, and she acknowledged that the woman wasn't very nice. It's a shame that some people can't give others the courtesy to be ready in line to give their order and be considerate to others. The world could do without people like this treating others poorly.

After the unpleasant encounter, the rest of my visit was much nicer. The food was good, and the restaurant was clean. Overall, I would recommend Panda Express, but I hope that the staff can work on being more courteous and attentive to their customers.

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Panda Express Disrespectful Manager at Panda Express in Daytona Beach, Florida

I gotta say, I had a pretty bad experience at Panda Express. I mean, I wish I could give it zero stars. The manager, Joy, at the Daytona Beach Florida location on international speedway was just plain disrespectful, rude, condescending, and nasty. And let me tell you, I work for DoorDash, and apparently she thinks I work for her as an employee or something.

So get this - I asked for a fork and a fortune cookie for my customer, and she straight up slammed the window in my face. Then, when she finally came back to the window, I asked politely if I could please have a fork and napkin with the fortune cookie. And you know what she said? "Do you know I can rate your service?" Like, what kind of response is that? So I told her, "Trust me young lady, I can rate yours as well." And let me tell you, I'm not just a DoorDash driver - I'm a customer too. And because of her attitude, not only did she lose me as a customer, but she lost a customer who had already ordered.

I mean, seriously, this woman has no business being in a management position. She doesn't know anything about me. I'm an emergency room nurse with a bachelor's degree in nursing, and I work at DoorDash on the side to put my children through college. My son is in his senior year at the University of California Santa Cruz, and his clinicals are crazy expensive. And let's not forget about the cost of education in general. I have a small side job, but my son doesn't have the luxury of having a father - he was killed in Afghanistan three years ago. So I'm raising four young men on my own and putting them through school. I work three different jobs to make it happen.

And to be talked down to by "Joy" at Panda Express? That's just insulting. My husband gave his life for this country, and I deserve to be treated with respect. Joy has no business holding this type of position.

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Panda Express Panda Express: Delicious Food, but Poor Employee Concern During Winter Storms

I ain't no Panda Express affiliate, but I gotta say, I love their food. I'm a snow plow driver in Northern Texas and Southern Oklahoma, and let me tell you, we just had a hard winter's blast here. Most restaurants were closed due to the weather, but not Panda Express. I gotta give them props for that, but at the same time, I gotta call them out for not showing enough concern for their employees.

I saw Chick-fil-A, McDonald's, and other big restaurants closed, but there was poor young lady trying to get into the Panda Express parking lot. She had to drive back down the hill and go around to the reverse side of the building just to get in. Being a California-based company, I get that they might not understand the dangers of an ice and snowstorm in our neck of the woods. We don't have many plows, little to no salt for the roads, and we don't know how to handle winter travel.

Don't get me wrong, I still love Panda Express food, but I can't help but think about this incident. To the folks making the decision to keep Panda Express open on a day like this, shame on you. I read your policy about family concerns and all that, but I know that's just a bunch of bull. Maybe you need to think about one of your family members getting stuck in a ditch in teen digit degree temperatures with nobody knowing where they're at.

I understand that making money is important, but not at the risk of your employees' lives. So, Panda Express, you need to step up your game and show more concern for your employees. This incident will never leave my mind, and I hope it doesn't leave yours either.

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Panda Express Disappointing Customer Service at Panda Express in Port Orange, FL: A Review

I recently visited Panda Express (pandaexpress.com) on William Blvd in Port Orange, FL and was disappointed with the customer service. The employees used to be friendly and professional, but now they are unresponsive and rude. On my most recent visit, I ordered a meal and specified that I wanted a bottle of Coke. However, when I got to the pick-up window, I was handed a fountain Coke. I explained that I wanted a bottle of Coke because I can't drink fountain soda, but the employee just looked at me with a snarl on their face and made me wait. When they finally came back, they handed me a warm bottle of Coke and closed the window without saying anything. I was left sitting in my car with a warm drink and feeling disrespected.

I called the Panda Express in Port Orange to speak to the manager and was surprised when the same voice that took my order answered and said she was the manager. I explained the situation and how disrespected I felt, but she didn't seem to care. She offered to give me a cold bottle of Coke if I came back, but I was already on the highway headed home. When I suggested that the situation needed to be addressed, she asked me what I wanted her to do about it.

I find it hard to believe that this is the new culture of Panda Express and hope that this was just an exception. However, it is important that this situation is addressed and rectified. It is a true injustice to Panda Express and its customers. I hope that in the future, the employees will be more respectful and attentive to their customers' needs.

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Panda Express Panda Express: A Disappointing Imitation of Chinese Cuisine

I've gotta say, I've given Panda Express a fair shot. I'm a big fan of Chinese food, but this place just doesn't cut it. It's not authentic Chinese cuisine, or even Chinese fast food takeout. But I guess that's what it was meant to be - a substitute flavor for the American palate to get used to fake Chinese food.

I can't quite put my finger on what the Panda Express food technicians are doing (or not doing) when it comes to the entrees and sides, but they're definitely succeeding in masking and blocking the American people from tasting authentic Chinese "woks of art." What you get at Panda Express is a lithographic reproduction or a facsimile of amazing, flavorful, and tasty Asian sauces, spices, stock, and recipes - that look and texturize like the real thing, but taste like they came out of a 3-D printer instead of an authentic Chinese kitchen.

I can't keep eating imitation while handing over my hard-earned American dollars to the production of more mediocrity and greedy corporation directors - who train their Panda restaurant attendants to load up bowls with a mile-high stack of chow mein or steamed rice (and don't even get me started on their "fried rice," which is a total joke), and then barely give you a fractional scoop of your entree item - unless they can call it a "double portion" and overcharge you for it accordingly. And if you get a one-item entree with half/half sides, they'll charge you extra for that extra half if they con you into putting it in a bowl instead - because a bowl order is only supposed to be one entree and one side; a half/half in a bowl is extra charge! So watch out for that bit of trickery they train their sneaky behind-the-counter employees - nice try, team, but the Chinese owners aren't THAT smart.

Sorry for the long review, but this establishment needs to know that they're not fooling their customers - they're just accustomed to what they've been fed all this time. It's time to support the smaller, authentic, family-run Chinese food places that are still cooking with true pride in their food instead of accommodating false perceptions of how Chinese food should be Westernized. Goodbye forever, Panda.

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Panda Express Complaints 418

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10:03 pm EDT
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Dear Panda Express Corporate Team, I hope this message finds you well. I am writing to formally file a complaint regarding the conduct of an employee, Yesenia J., at the Panda Express #2053, located at 5458 Ygnacio Valley Road, Concord, CA 94521. On May 14th, 2024, at 4:40 PM PT, I encountered behavior from Ms. Yesenia J. that I believe warrants immediate...

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7:25 pm EDT
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Panda Express Shrimp

We absolutely loved a shrimp dish you had for quite awhile. Now the only shrimp dishes are the Firecracker Shrimp which is way too spicy for us and the honey walnut shrimp which is too sweet as I am diabetic. Is there any chance you will be bringing back the dish we loved? I don't recall the specfic name of the shrimp dish

PATTI FAUCHER [protected]@verizon.net

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I placed a phone order #[protected] requested for 8:22 p.m. on 4/20/24. When I entered the store, the entire cooking and food prep area had 1/4 inch of soapy water on the floor, and towels had been placed to prevent the water from going into the order/pickup line. As I was waiting for the order to be made, a worker was pushing a large bucket of soapy...

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Is Panda Express Legit?

Panda Express earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Panda Express to be a trustworthy company. Although there's a 3% resolution rate for customer complaints, which deserves attention, Panda Express is known for their high standards and safety. If you're thinking about dealing with Panda Express, it's wise to check how they handle complaints.

We found clear and detailed contact information for Panda Express. The company provides a physical address, 3 phone numbers, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Panda Express has received 12 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Pandaexpress.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

We looked up Panda Express and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Panda Express has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 3% of 418 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to Panda Express. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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Tonight I went to my local Panda Express in Redmond, Oregon. I have to tell you I feel cheated. I was standing in line to be served. The person in front of me ordered a 2 side plate. He got two large spoon fulls of each side. When it was my turn I was given one small spoon full of each side. The 2 side plate he got was 1/2 again as large as my 3 side plate...

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Panda Express Order delivered to wrong address/no refund

On February 15, 2024, I ordered from the 39718 LBJ Freeway 75237 location.

But my order was delivered to the wrong address.

I was told by an employee from this location that I would receive a complete refund, but I have not received any refund in over a month.

Wells Fargo is looking into my complaint, and I also gave this location a very negative review with the BBB. I was surprised to see that others have complained about the lack of customer service.

Shame on you! I will never to business with you again, and I will let others know about my horrible experience.

Claimed loss: $45

Desired outcome: I want a complete refund. My order number is [protected].

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If valley children’s can pay $5m to ceo, it can probably do without my spare change | opinion by marek warszawski updated march 22, 2024 4:30 pm penny duarte, 10, sells kids day newspapers with her father pete duarte at the corner of friant and audubon in fresno on tuesday, march 12, 2024. Craig kohlruss [protected]@fresnobee.com my total for a three-item...

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I went into this place after making an online order and when I went to pick up had to use restroom, they had my order in hand but wanted me to pull up on my phone before letting me use restroom, I almost wet my pants could not find in my distress so I saw the code and went to restroom they are rude to anyone that does not look like them they are not black...

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Panda Express My whole order

My food was so cold late I never ate it because the order was not complete and I still have the recite from door dash and why is it so hard to get a hold of you guys I work so much that now I have to take time out of my only day off to wright this so what do I do now this is so ridiculous it's only the panda express in the palace station casino that dose this last time I had to go all the way back over there after I ordered my food to get what they missed every time so what do you need from me.

Claimed loss: over $35.00

Desired outcome: refund the food is still in the same bag sitting right out on the back porch I would like a refund and I would like to give you guys back the food everything is still there

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I was told to put special instructions in when I order online to ensure that what my husband likes, that I am highly allergic to, is separate from our shared items. However, the special instructions section has a limited character input to transfer to the location. Only 3.5 words were transferred to the store. When I alerted the window attendant that the...

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Panda Express Beef and broccoli

I ordered two orders on Beef And Broccoli, one plate and one bowl on 2-9-24 at 8:00pm in the drive thru from the Festus Missouri store. I checked my bag before leaving and the bowl was not in there. I contacted the young female at the window and told her, she found the bowl sitting there and gave it to me. (Not a good attitude)

Upon arriving home I opened my plate and there were only five small pieces of beef in the entire meal. I couldn’t believe it, my wife then opened her bowl which was half full and she had two small pieces. Now this isn’t the first time I receive a substandard product or service from this store but I can gauruntee it will be the last.

Claimed loss: Cost for Beef and Broccoli plate and bowl

Desired outcome: You tell me

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5:05 am EST
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Panda Express Food quality issues

I eat at the local Panda Express restaurant in Columbus Indiana at least 1 or 2 x a week and the last couple of times my chicken was under cooked plus I had to wait over an hour for my food because they had nothing prepared. They were out of everything but didn't bother to tell how long it was going to take before charging me for the food. Then forgot about me and ran out of what I ordered again before finally giving me my order. Then the food was under cooked and no one offered me anything for my time waiting and food that was not even edible! I spent almost 50.00 dollars per order the last 2 times I was there providing for myself and other coworkers and to not even get my food replaced because I couldn't come right back. Is ridiculous. I couldn't come back because I was working and this was supposed to be for lunch. I just want to be respected as a customer and have my issues be considered important

Claimed loss: $90.00

Desired outcome: An apology and a refund or credit for the money I spent

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4:49 pm EST
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Panda Express Spring rolls and crab rangoon

Placed an order on 1/15/24. Order number-[protected] picked up order from river oaks/calumet city Il.

Also tried calling right away when I got home and nobody answered. Then called the number for complaints and nobody answered just kept being on hold.

Ordered lg order of spring rolls and crab Rangoon.

Got home with order and had 3 spring rolls in bag and 3 pieces of crab Rangoon. I paid almost 20.00 for these items. This is unacceptable. Not only were we short of food for our meal but we drive 15 min each way.

Claimed loss: 20.00

Desired outcome: Gift card sent in mail or email

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2:10 am EST
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I have provided my order receipt which was an online order and picked up. The fried rice was the worst I have ever had at Panda. I have been a customer for years and have never had a bad order util yesterday. The rice was mixed new rice with an old batch. Part was overcooked-- mushy like rice pudding along with undercooked rice and crunchy. I was so bad I...

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2:56 pm EDT
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Panda Express Disappointing Mixed Vegetables, OVERALL QUALITY OF THE FOOD - MARGINAL

I have been a customer of Panda and Panda Express for many years and have noticed how you have completely removed almost all the Mixed Vegetables. Now you are offering Broccoli and Cabbage ONLY for the mixed vegetables. I AM VERY DISAPPOINTED and plan on writing to my 300,000 Blog Readers, how Panda is sacrificing customer satisfaction and quality for more profit. Even if I only influence a small percentage of my Blog Readers, I will have done my job. Also, overall the QUALITY of your dishes have decreased from what you offered initially. Your food offering is MARGINAL. You have eliminated a number of dishes that were favorites, again to increase your profit margin. THIS IS COMPLETELY UNACCEPTABLE. Thank you for bringing this to the attention of your CEO, President, etc...

Desired outcome: Please ADD the following vegetables to your Mixed Vegetable dish: Broccoli, Green Beans, Carrots, Mushrooms, especially Rei Shi and Maitake Mushrooms, Water Chestnuts, Pea Pods, Spinach.

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Update by Farough
Nov 04, 2023 3:00 pm EDT

The QUALITY of your dishes have decreased from what you offered initially. You have eliminated a number of dishes that were favorites, again to increase your profit margin. THIS IS COMPLETELY UNACCEPTABLE and I am sure you have lost customers, and will continue to lose customers. Your Mixed Vegetables dish is missing Mixed Vegetables. To offer Broccoli and Cabbage as mixed veggies is a joke. I suggest you ADD the following vegetables to your Mixed Vegetable dish: Broccoli, Green Beans, Carrots, Mushrooms, especially Rei Shi and Maitake Mushrooms, Water Chestnuts, Pea Pods, Spinach. Thank you for bringing my Disappointment to the attention of your CEO, President, etc...

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R. Car.
US
Dec 20, 2023 8:29 pm EST

They won't change. Indeed, it just gets worse and worse. They pay the highest hourly wages in the fast food, casual quick serve industries, yet insist on hiring teeny boppers with attitudes. The portions keep getting smaller while the prices keep going up. Support a locally-owned mom n pop type Chinese takeout.

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12:16 am EDT

Panda Express Bigger Plate

Today's experience is a repeat of what has happened twice in the past- -my order contained three sides but when I opened it up at home I found one of the sides was missing. I tried to enter a complaint using the form on your website but the store location (PCH & President, Harbor City) was not listed on the form so when I tried to fill out the form it would not send.

Desired outcome: Preferably a change in the store's operation so that food is not left out of an order on a continuing basis.

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9:24 pm EDT
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I recently visited a location in Richardson, Texas at Plano Road and Beltline Road. The GM, David, was very incompetent, discriminatory, argumentative, and retaliatory against myself and others when complaints were brought to his attention. He exhibits a pattern of deflecting restaurant issues onto the customer despite the facts and evidence. David...

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6:24 pm EDT
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I picked up a drive-thru order today in the amount of $44.13. None of the food was eatable. I called the store in Republic and spoke with Noelle. She said she could give me up to 30 days to come back in for replacement food but couldn't give a refund. No problem... until I asked for her name. Then she was extremely rude and condescending. Not that she wa...

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8:12 pm EDT
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My daughter just called me hysterically crying. She is single mother with 3 children and took her kids to the Panda Express located at 7804 Overland Dr, Boise, ID. Her kids had saved up their allowance and wanted to go to Panda and treat themselves to dinner. My daughter ordered several of the specials and my grandkids had the codes along with their own...

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4:39 pm EDT
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My wife and I went into the restaurant in Rancho Cordova on 9/20 pm. We ordered a 3 entree plate which we had planned on sharing. One of the items was Bejing Beef also Kung Pao and Sesame Honey Chicken with chow mein. As the service person was dishing up the items, I noticed she put a full scoop of Kung Pao onto the plate and only a 1/2 of spoon of the...

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5:00 pm EDT
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31 August 2023 6:58 PM Store #0925 purchased my weekly Thursday evening order as I have for over 4 years. Placed ordered employee started to dish out Honey Walnut Shrimp, I stopped her & said, "I ordered the Honey Sesame Chicken.". She corrected the ordered & when I paid, total was a bit higher than usual. I figured prices had increased as is normal but wa...

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About Panda Express

Screenshot Panda Express
Panda Express is a popular American fast-food chain that specializes in Chinese cuisine. Founded in 1983 by Andrew Cherng and his father, Master Chef Ming-Tsai Cherng, the restaurant has grown to become one of the largest Asian food chains in the United States. With over 2,200 locations across the country, Panda Express has become a household name for those who crave delicious Chinese food.

The menu at Panda Express is diverse and offers a wide range of dishes that cater to different tastes and preferences. Some of the most popular dishes include Orange Chicken, Kung Pao Chicken, Beijing Beef, and Honey Walnut Shrimp. The restaurant also offers vegetarian and gluten-free options, making it an ideal choice for those with dietary restrictions.

One of the things that sets Panda Express apart from other fast-food chains is its commitment to using fresh ingredients. The restaurant uses high-quality meats and vegetables, and all dishes are cooked to order. This ensures that customers receive fresh, hot food every time they visit.

In addition to its delicious food, Panda Express is also known for its exceptional customer service. The staff is friendly and welcoming, and they go out of their way to ensure that customers have a pleasant dining experience. The restaurant also offers online ordering and delivery services, making it easy for customers to enjoy their favorite dishes from the comfort of their own homes.

Overall, Panda Express is a fantastic choice for anyone who loves Chinese food. With its delicious menu, commitment to using fresh ingredients, and exceptional customer service, it's no wonder that the restaurant has become such a popular choice for fast-food lovers across the country.
How to file a complaint about Panda Express?

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Panda Express in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Panda Express.
- Include key areas of concern, relevant transactions, steps taken to resolve the issue, personal impact, etc.

5. Attaching Supporting Documents:
- Attach any additional supporting documents that can strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking.

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For further assistance or to contact Panda Express directly, you can visit [Panda Restaurant Group Contact Us](https://www.pandarg.com/contact-us.html) page.

Overview of Panda Express complaint handling

Panda Express reviews first appeared on Complaints Board on Nov 24, 2008. The latest review Formal complaint against panda express employee was posted on May 14, 2024. The latest complaint Food, service and manager was resolved on Oct 08, 2018. Panda Express has an average consumer rating of 1 stars from 440 reviews. Panda Express has resolved 15 complaints.
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  1. Panda Express Contacts

  2. Panda Express phone numbers
    +1 (800) 877-8988
    +1 (800) 877-8988
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    +1 (626) 794-0386
    +1 (626) 794-0386
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    +1 (626) 799-9898
    +1 (626) 799-9898
    Click up if you have successfully reached Panda Express by calling +1 (626) 799-9898 phone number 0 0 users reported that they have successfully reached Panda Express by calling +1 (626) 799-9898 phone number Click down if you have unsuccessfully reached Panda Express by calling +1 (626) 799-9898 phone number 0 0 users reported that they have UNsuccessfully reached Panda Express by calling +1 (626) 799-9898 phone number
    Chief Marketing Officer And Senior Vice President
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  3. Panda Express address
    1683 Walnut Grove Ave, Rosemead, California, 91770-3711, United States
  4. Panda Express social media
  5. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Aug 28, 2024
Panda Express Category
Panda Express is ranked 18 among 60 companies in the Fast Food Chains category

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