Norton review: norton annual renewal 99

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You need to ask your credit card company to send you a dispute form .I have had to do this the last three years to get a refund on unauthorised transaction from Norton and yet every year they still take the money dispite cancelling the renewal!
The only other way is to close your credit card, that way they will not be able to take anymore.

dont tell us, tell them and your credit card company. we cannot refund your money. Call Norton and speak to the indian customer service agent of your choice - and let them know you do not want to renew. after they give you the rundown that you cant understand, call your credit card company and tell them you did not authorize the renewal.

Then, look for a free AV software. No need to pay for AV - there are tons of free AV's out there...

Norton's software (along with almost all other security software) has an auto-renew feature. When you registered the software, they asked for you credit card information and also asked if you wish to have the software auto-renew. Unless you don't have (or ever had) Norton before, there isn't much that can be done. I'd advise going on their website's "contact us" section and speak to someone there instead of posting here, where most likely no one from Norton will ever read.

You have to cancel these types of services before they expire so that they do not automatically renew.

Aside from your comment Norton Security is a busy body program -
that robs and interferes with system resources when you do not want it!
Having a system with 8 gig ram and 1TB hard drive Win7 my system should
not have any signs of interruptions -like slowing and choppy video -
This program also lets through most spam and spy ware …. Auto update ?
Runs wiled and also screws up system resources-most of all this program takes
over the PC - you would think it was made for homeland security rather than for the
home user …

I am really disgus ted with thier service they ripped me off they also tried to bribe me into accepting a free years subscription instead of refunding my money I plan to take this all the way I wnat my money back because they never activated my antivirus and the technician even told me I was running 2009 when in fact I installed 2010 with my own bought CD .. 2 techs never noticed this and ever brought this to my attention yet they both worked on my PC ... you call that professional yeah right .. it was a cover up and mere ignorance to treat customers this way

They are a ripp off and have been sued I have heard another class action is in the makes, have to wait and see

I had Norton 2009 anti V, On my PC and it expired I then bought 2010 loaded it on my PC keyed inn the key code followed the prompts and activated it, that was abt3 months ago. Now get this all this time I am under the impression I have Norton 2010 right cause it loaded and activated. So Feb 28 I get some infection ok I call the number try to tell them that there is a technical issue and has been... they tell me to get rid of these infections i would have to pay $99.00 well I felt there was no way around this no matter what I tried to explain so I paid. Ok now I have a tech he asks me what version I have and I tell him 2010 ok he says nothing to me and he cleans the PC and tells me I have 7 days in case something fails. Well I ended up, calling back because something wasn't right my PC was still running crapy... So then another guy gets on my PC remotely and deleted my temp files and checked this an that and came up with nothing and this person was told I had 2010 also. Ok today I was having problem with certain minor issues and the tech takes control once again.. I explain what the problems are and he asked me what version I had I told him 2010 he said no you don’t you are running 2009... I said hold up that expired how can that be? Turns out they did not upgrade my PC when I sent in the activation key so let me ask you whose fault is this? I say it's a malfunction on Norton’s part 2 technicians who failed to notice this and one did cause he took the time too. he upgraded my anti v, and now i finally have 2010. I want a refund of $99.00 based on the fact it was a technical issue due to there incompetence that’s why I got the infections and I should not have to pay for something that was not my doing.

Thx for your comment, but I think I got it all sorted out now. My first contact was via the support chat, which didn't turn out to have an impact at any time whatsoever (and I was registered with only one single account). When I called them, they told me I wouldn't have to worry. They would delete my credit-card information right after transfering my refund. Now all I gotta do, is wait for my creditcard statement. I'm keeping my fingers crossed X-D

I agree they suck. Always had trouble using any of there products under my windows environment.
I use Kaspersky one of the best programs I found.

THEY PLAY THIS GAME ALL THE TIME. WE SWITCHED TO MCAFEE! WILL NEVER BUY NORTON AGAIN!

My husband and I have been having problems with the slowness of our pc even though we have hi-speed. Last night when we tried to download our new Norton upgrade, the system seemed to run fine, at first. Then, we got a pop-up stating there was a problem and the new program did not download. We decided to wait until today to get help from Symantec. I spoke with Wayne who was a tremendous help by first of all eliminating programs that we don't even use and doing a lot of other clean-up. Wayne was extremely patient with me and when I did not understand what he meant or was referring to, he explained things until I finally understood what he was talking about. He also gave me safety hints on password security and how to safely delete unwanted pop-ups. It was really nice to have someone do all the cleanup and installation for a couple of illiterate pc users. Thank you, Wayne, for your patience and help.

Arlene Rush

I had a very pleasant experience. When I called for a performance checkup on my computer, I got through immediately and spoke to Ilia K. Ilia was very helpful and patient. He was very helpful, knowledgeable and patient. I couldn't have asked for better service.

Estelle Ford

I am still charged for a product that I haven't download or used for 3 years. I called them to let them know about my decision 3 times and I am still charged for the product and i didn't even download it.

I AGREE WITH THES ABOVE USER, THATS THE THINGS WHICH IS HAPPENING TO ME, EXCEPT THAT KNOW I HAVE TO PAY 200.00 DOLLARS TO FIX MY LAPTOP.

Norton is supposed to protect you, not steal from your bank account, I was shocked to see Norton taking my money without my permission, they have done this to millions, THATS RIGHT! Norton has illigaly stole more the 50 Million dollars from people who trusted them with thier credit card and bank info. Norton for protection, What a Joke!

I paid for a renewal after a trial period that came with my computer. I chose the least expensive of three options. Norton gave no indication that this option was inadequate when I purchased it, but now I repeatedly get harrasing, annoying messages saying that I need to update and that my computer is not protected and that I need to renew. This started as soon as I renewed. I have been looking for any way to contact Norton, found a round about contact but got no results. I now suspect phishing--how ironic. My next step will be to inform my credit card company of apparent fraud.

I agree with the above user. I purchased Norton Internet Security 2007 with the hopes it would protect my Computer.
I constantly used "Liveupdate" and had the computer do automatic Scans late at night. Then one day my Screen turned Blue with a message that my computer was infected with Spyware, and Norton did not catch it. I did another Liveupdate and Scan and Norton was oblivious of any problems...

..Norton AntiVirus...is a lousy product!

When I purchased Norton Internet Security in August 2007 it came ith a $40.00 Rebate offer..I waited and complained after not receiving anything after 8 months...then received $20.00.

..Norton AntiVirus...Your also a cheat!