Norton review: norton annual renewal 99

I only use Symantec’s Norton security suite because Comcast, my internet provider, make you. If you don’t you get bad program conflicts. A few months ago my son downloaded a malicious antivirus program. It didn’t do any damage, but I couldn't get rid of it and it keep changing our desktop and giving us popup saying our computer was infected, etcetera. It was EXTREAMLY annoying. Unfortunately I don’t remember the name of it. I worked with Norton trying to get rid of it even to the point of calling them. No luck, so I bit my tongue as I hung up. After much work on my own I not only figured out how to get rid if it, I found out that Symantec OWNED the company. Yes, the article I found this information in did say that part of the purchase agreement was that they had to allow the Australian company to continue operations, but I did notice that all the other “software” this company offered was on Norton’s “Blocked” list, so they should know how to get rid of it. I tried to complain to Norton and to only to find out the have NO complaint departments! I bit my tongue again. Fast forward to this week. I had problems with Windows that messed up Norton. It took 2 hours on a remote desktop link to get Norton to work again. I would say that it was completely Windows fault, but Norton knew that the windows update was causing this issue, so I would think they would have known right where to go to fix it. Again, I bit my tongue. Then last night at 12:34 AM my phone rings. I don’t make it to the phone before it stops ringing, but my heart is going 90. I look at the caller ID worried about which one of my family called. It was a 1-800 number. I called it back. IT WAS NORTON?. I bit my tongue and hung up. Five minutes later, the same number called me. I said in an annoyed but low tone, "Do you realize its 12:30 in the morning. Why the hell are you calling me? Did they guy Hung up! No I’m sorry, no apologizes. I called the number and let it fly. I have never yelled at a service person before because I realize they are only the front line in a company, but I had had it. I’m going to pay to MacAfee.

I had ordered Norton Antivirus on March 13, 2010 for a 30 day trial offer which was downloaded from the internet from the Norton Antivirus website. On March 15, 2010 I called the 1-800 number to cancel the trial offer and was told that they did. At the same time I was chatting with a representative from Norton and he told me the order was cancelled also.
I needed to get my order number from them to cancel it myself but they assured me that it was cancelled. I asked for the confirmation through email which I was told by both of them that they could not send out emails because the company forbids it. Strange, to say the least.
Once I aquired my order number I went to the website to see if they had cancelled my order, they did not, so I cancelled it myself. I took a screen shot (picture) of the web page saying that it was cancelled. Ironically, I also received an email stating that I had cancelled the order.
On March 19, 2010 I received an email from Norton stating that they appreciate my recent order placed on March 13, 2010. The email made no mention of it being cancelled. Actually, they had reactivated it. I went to the website again and cancelled that one. I assume that this will be an ongoing thing until the 27th day till they charge my credit card for the unauthorized charges.
I have thought of closing the account and re-opening another one, but other people have reported that they have done this and Norton had charged their new number. I think it would be a waste of my time, plus, I have no other card to use while I wait for a new one.
I wrote an email to the company and received an automatic reponse saying the 'they care'. If they cared they would respect their customers wishes.
I had stated in the email, in chat, and on the phone with the reps that I do not want an order from Norton. I am being reactivated because they can't stant the fact that the trial offer was cancelled before the 27th day. Please don't use Norton. Their business practices are unethical.

i bought norton last year and installed it on my pc. but after 2 months it didnt protect my pc and my pc crashed . i got it repaired and again after 6 months i had to install new windows. norton is the worst antivirus. i contacted again the norton live chat and they said it was not their area and said reinstallation of windows. they said it was not their matter. i will never buy any norton product and also reccommend others not to buy it.

My credit card summary for May 2008 shows a charge of $39.99. The discription is DRI*Symantec www.myord.com MN. On May 11, I have a similiar charge for $39.99 with the discription "Norton Annual renewal [protected] CA. I do not believe I should be charged twice for updating my Norton service. Please explane these charges.

Debbie Jordan

I renewed my norton antivius on the 2/22/o9. You keep sending me a notice the i have to renew. I already payed $69.98 and that is good for a year. I got some numbers i don't know what they mean. These are the numbers.
241006 and 567441.
My email is drice1930@yahoo. com
I think this is the phone number to call you. [protected] is that right. Thank you.
Derold Rice
Linden, Wi. 53553
cell phone [protected]

On 9/19/08 I noticed that my Norton antivirus program was turned off. Message was that there was a problem with my credit card. This was a subscription already paid for on 2/23/08 with an expiration of 2/23/09. The card used expired in 9/08/08 but Norton was paid long ago! I updated my info, followed the directions, and could not reinstall the program. Frustrated and needing immediate protection ( I have an online store) I downloaded a competitor's program and discovered that my computer was infected with numerous viruses not detected by Norton. Explains why my computer now works faster with fewer errors! There was no reason for Norton to block service on 9/08 when they were already paid in February 08! I've had it with Norton and will never use their products again.

I purchased Norton Antivirus in March this year after free trial on new computer had been OK. Purchased product has never worked, continually runs background tasks which slow down my computer to the almost unusable stage (I would love to know what tasks it is actually carrying out as if I try and actually do a scan it chugs away for an hour or so only to eventually tell me it is unable to complete any tasks!), meantime having prevented me from actually using my computer. I have just had to restore my computer to factory settings due a particularly vicious virus installed keystroke recognition on to my computer, by the time I realised what had happened it was necessary to cancel all my accounts. Despite several requests to Norton for assistance, they have been less than forthcoming. I am so angry at their attitude and total lack of customer care. I have asked for a refund (I actually think they should be responsible for the money taken out of my bank account as well, as, if their so called antivirus programme had worked this would not have happened). As yet have heard nothing, and on past experience am not expecting to. I would say to anyone thinking of installing Norton- DON'T! there a many much better systems out there, many of them free to download, do not get sucked into buying this rubbish.

I stopped using Nortons anti virus in may this year 09. I was amased that they can take a sub automaticaly without authorisation. I am trying to get this back but the website does everything but let you contact them. So have gone to the credit card co as well. But no luck so far

I noticed after checking my bank statement I have two charges from the company listed above. One of the charges was for 34.99 and the other was for 74.99. I do not know exactly what the charges were for. I did download Norton Anti-virus from the website, which would account for one of the charges. What can I do to stop charges from my account and possibly get the amount of the unauthorized charges back?

I am contacting my bank and possibly my lawyer if I do not hear from you on this matter. If this is how you contact buisness I will go else where in the future.

Thank you for your time in this matter. cherrie weldon

I have recently been charged about $50.00 or so for the norton annual. I was charged this last year as well. I have not had my computer in working condition, I am a student and could not afford to get it fixed. I called and emailed norton to get a refund but no response and noone will answer the phones. They won't even have a automated person say "I'm sorry for the delay, all of our representatives are with other clients at this time, we estimate about 20 minute wait"...nothing! I'm so frustrated and could really use my approximate $100.00 back! I'm so frustrated and irritated because of that and because I can't get a hold of a real person and get this taken care of! I could really be using my money since I currently am still seeking a job! I don't know what to do, I honestly don't have 30 or minutes to wait on the phone listening to music. HELP!

I purchased and registrated Norton AntiVirus on January 19 2007,
renewed it on Jan 19 2008 and again on Jan 19 2009. In June of
2008 i bought a new computer, for some reason had to purchase the Norton Antivirus again, with new expiration date of June 29
2009. I have 2 identical products while all I need is only one. Although, I am covered untill January 20 2010, I was forced to buy
a new Norton on June 29 of this year or my computer would be
without protection. As it is, I am paying $39.99 every six month.
I want to have this matter resolved and have $39.99 refunded to me

In 2003 I got rid of my old computer, which originally had NORTON installed on it for 2yrs (which was 3.5yrs prior at that time!) In 2003 AND in 2004 during the wintertime (don't recall exactly which month), I was FURIOUS, and phoned NORTON to CANCEL. I supposed (naively that they successfully REMOVED me... BUT NO, THEY DID NOT. Frankly, I had forgotten about it; this was partly due to other MAJOR PRIORITIES happening in my life. In 2001, 2003, 2004, 2009, and 2010 I had health issues with CANCER attacking my body! In 2005 I upgraded my computer, replacing the old one. In 2006 I established a new email address, etc. I.e. life continues w/o realizing NORTON kept BILLING my account ANNUALLY! One might ask how I missed it. Apparently billing occurs at the end of every year - between Thanksgiving & Christmas, when most of us - self included - are running hard; I hadn't been checking my account statement thoroughly. Darn. THEY REALLY NEED TO STOP THIS WRONGFUL DEED! I AM CALLING NORTON TODAY (AGAIN!)TO STOP THE EXPENSE FROM RE-OCCURRING.

I wanted to cancel my subscription to Norton anti-virus and waited on hold thirty minutes one day. I had to leave, so the next day I called again. I worked on other things while on hold, and I never did get to speak to a person after TWO HOURS AND TWENTY MINUTES! I would never purchase anything from a company that does not want to offer a real person to talk to. I resorted to going into the settings and switching off the automatic renewal that charges my credit card. If they still choose to charge my card, I will dispute it with the credit card company.

When I ordered the 360 4 Norton, every time I downloaded it said it was expired. I wrote 5 times to the company on the last one she finally told me I had to download norton removal tool. I would get just a bit here and there. So I called customer service and he said you have to do this, by this time I was totally annoyed and confused what to do. He was hesitant on helping me. Finally he did remote working on my computer. When you purchase something it should be self expanatory, give you right product numbers the one sent was in correct and the one in email too. Way to much trouble my computer was un protected for like 5 days.

I downloaded a free 30 day trial ware package which I canceled during the trial period because it did not perform as advertised. I was still charged 39.99 In addition I was billed for an even more expensive product which I did not order. My account was billed 64.99 for this product. I went through my Banks services and recovered my money. Now a month later I am again being billed for the same product which I never ordered and never received. I am a Senior citizen and I live on my social security. Because of the actions of this company I had to borrow money to pay my rent. I will be filing a complaint with the Ca. Dept of consumer affairs if money is removed from my checking account again. I have made numerous attempts to cancel this product with no success. The links provide by Norton are bogus and do not work.

I purchased Norton Antivirus and have had it running on my six computer network for years. One of the computers has obtained PC Defender virus, which is a virus that says our antivirus software is not working (duh) and we need to buy another one. This is a very common virus. Norton won't fix this unless I pay them $99.99. Inexcuseable. I've already paid them for virus software, and this is a virus that specifically targets my virus software, and this is a very common, well-known virus. I should not be charged additional money to fix this. I'm moving to McAfee.

On April 1, 2009 I requested Norton to reinstall the Norton Anti Virus on my computer. I was billed in the amount of 56.98 for this service. However, due to some unexpected problem, my computer froze and is no longer of any use. I have since purchased a different computer. However, I am leery of reinstalling it.

Could you please remove this chare from our Chase Account No. [protected].

Thank you.

Marcia Hagman
POB 151
Lyndon, Vermont 05849

I was charged for an annual renewal for norton and I do not have it on my computer anymore, since I got a new one.
Contacted the support, right after receiving the email in which they told me about the upcoming renewal. The support told me they cancelled it on my demand - and just today I got another email telling me they charged my master card today. I am really pissed and angry right now. I'm gonna contact them again tomorrow morning and they better give me a refund during the next 7 days or else...!

Sonja (kamelefant@gmx.net)

Paid $40US a year ago for Norton 360. Received an email recently that an automatic renewal will now take $76.20 out of my bank a/c for next year’s service. WTF! The price has doubled! When calling customer service, I got India. Couldn’t understand a word she said. Something about cancelling my automatic renewal and refunding half of the $76.20. Her accent was so incomprehensible that she transferred my “case” to the U.S. Supposedly someone who speaks American will call me in 24-48 hours. I’m holding my breath.

Dear Sir,
I am advised that my Norton Anti-virus product will run out in February. However, I bought a new lap-top in December 2010, together with a new Norton anti-virus package. This was registered the first week in December so I think you will find that I do not need to renew your product until December, 2010.
Will you kindly amend your records, and advise me when this has been done. Thank you.
Yours truly,
Beryl A.Hinkley

i paid for the norton for my computer which was $68.69. then i just got my statement from the bank. and you charged to my account to more payment which i have no idea what that is all about?one of 9.99 on 7/2 and the other for 59.99 on the same date.
please remove that from my account. if i had know you would be charging me so much more. i will deal with some other come and not get riped off like that again. so i hope yoy created the error on my account

Last week I experienced virus problems. I contacted Norton and was given pin number 194194. The case number was [protected]. I received phone calls which seemed to emanate from India, judging by the accents of the helpful operators. I was asked to make a payment which I did, by credit card and then as I had another commitment it was agreed that they would telephone me the next morning at an agreed time. The telephone call never came through and by that time the computer would not function at all. As I could no longer contact Norton I had to take the computer to a local firm which, although there was a delay because of other work, were able to fix the problems for a quarter of the amount I had already paid Norton. Now that I have the computer back and running I am requesting a refund of the money already paid. I can be contacted at [protected] during South African daylight hours. Ian Gillespie

On 04-12-2011 I renewed the Norton Security System on internet, by the authomatic renewal system on internet (Confirmation # NP [protected]), paying that with my credit card. Now, I get the "urgent" notice that today I'm unprotected because I didn't renew the security system. Even though, when I go through my account at Norton in the web, it appears as renewed on abril 2011 through abril 2012. It is impossible to contact Symantec Co.
Please, I need your advice or I'll appreciate to receive an answer for this inquire.Thanks.Mario Diez.

Priority Code: [protected]

Hi, I have just purchased a new computer for my daughter for her 18th birthday (1 week ago) and because we know and love teenagers we buy them the "best" protection for their computers because we're well aware they're going to access sites they shouldn't. But that's not the funny part. After 1 week of chatting on facebook, downloading tunes from limewire, etc, today she cannot open explorer because vista internet security 2010 has alerted her of a virus, unbeknown to me at the time that "IT" was the virus (or trojan)! So after hours of failed attempts to get her up and running again I google this on my computer only to find out that "IT" was the problem. Here's the funny part ... the first three downloads offered to fix this problem are to purchase NORTON! Hahahaha! Buy Norton and this can't happen. So I think, well ..., I did and it's installed on her computer, so let me contact them, which I did ... of course! The lovely lady on the telephone told me that she can put me through to the technicians who could help me resolve this issue BUT (big but) ... it will cost me! Do you have any idea how many thousands of solutions there are that will cost me? Why would I pay for a service for a product that I already have paid for? I can only think of two words that sum up how i'm feeling right now ... RIPPED OFF ... No ... PISSED OFF. Thanks for the great product and even better support.

Regarding Norton consumer service they have none. In effect I have been hung on 3 times in two days. A so called analyst by the name David left me hanging and another by the name Nobin. Do not buy this product. I will though my computer out the window before ever using any of there products again. To any future users of Norton I am so angry that this is the first time I have ever used this type of service. It is not correct for any company to take our hard earned money and laugh at you. All the way to the bank.

Charged my credit card twice for the same order. I have not used Norton for several years because they never would honor their Rebates. Always some excuse why. So i stopped using them. Now i tried them again and get charged twice. BEWARE ALWAYS SOME PROBLEM!

Unauthorised withdrawal of monies A$99.99 from my MasterCard account and I want it back.

On 8/24/2014 I called for tech help at [protected] I spoke with Nick Smith . I wanted to purchase the anti virus Norton 360 when he got control of my computer he claimed the virus could not be installed if I didn't pay him $199.99 to clean up my computer . Once I refused he offered it for $100 I refused and then he offered the anti virus for $39 upon getting my computer cleaned up. I still refused so he stated you are going to have to pay someone else to do it. So as he continued to lie I started downloading a free version of a more expensive anti virus. When he seen the activity on my computer twice he stopped the download. I then went back and purchased the anti virus and was able to download it. I keep calling to make a complaint but for some reason he keeps answering the telephone. When I called to speak to a supervisor on 8/26/2014 nothing was done. So I made him aware that I will be posting a bad review.

payment taken from my account after i canelled automatic renewal [protected] please return payment forthwith

Clever Norton (I have Norton 360 installed) pop-up telling you your computer has speed or driver issues (no security or privacy issues, obviously) and for $4.99 you'll get instructions to fix them or you can call an 888 number. Which I did. Got "Nero" on the phone and was clearly told for $19.99 he would have a REP get on my computer and fix the issues. Trevor got on my computer (I have no idea what he did) and then I completed a very complimentary survey. Later that day (4-3-13) received an "INVOICE" from Norton showing a charge of $89.98 on my Visa.
Many hours, 2 days and over 16 different REPS, I'M DONE...stick a fork in me...I'M DONE with Norton. Will NEVER purchase or recommend Norton products, EVER. Was unable to get a Norton REP to go to the "for quality assurance recording" tape to listen to exactly what Nero and my conversation consisted of, and whether or not "I was telling the truth" ! I might add I gave times, names, Case, Ticket and Confirmation numbers for the 2 day GAME they were playing. After up to a beyond an hours conversation with a REP they would transfer me to someone else "because they couldn't help me". Amazing, I climbed on my roof and screamed till the cows came home! Just got an email today from them about an "unresolved issue", are you kidding me?

I was very surprised and shocked to find a £50 Norton Annual Renewal Charge on my credit card bill. I never authorised this.

After fighting several viruses, then intentionally renewing my antivirus software with norton my hard drive crashed. After my hard drive was rebuilt I moved on to a different internet security provider. I counted what I paid norton as a loss since it was all wiped out by a virus anyway, and was apparently worthless protection. In the mean time I paid for a year of protection I did not get and figured I'd never be able to get the money back anyway. I never authorized any further renewals to norton & never again received any notifications from them to purchase more software, yet there is a charge of $74.36 on my credit card for a norton annual renewal. I never authorized any such payment, nor did I ask for more of norton's inadequate protection.

I was under the impression that I had updated my subscription to norton but kept getting pop-up notes telling me that i had not. I responded to the ads and then notice that two charges were made to my credit card.

1st ordr #[protected]
2nd ordr #[protected]

It seems that one of these should be reimbursed.

purchased norton for $69.99 month ago and they telling me that my subscription expired...can't get hold of nobody, just bunch of run around

My check for $39.99 cleared on 7/31/08 for my annual renewal order( # [protected]) the above is correct.

On8/11/08 I was billed again for $42.39, for the same order

WHY ?
duane estenberg desten@msn.com

Hello. I downloaded a Norton antivirus trial, but immediately got a virus and had to take my computer to the shop to be recovered. I assumed that since the program ( Norton antivrus) was removed from my computer, I wouldn't be charged once the trial period was up. I have a $77.00 charge on my credit card, and a damaged computer with no Norton antivirus to show for it. Please give me the information to contact someone to remove these charges.

An unauthorised auto payment for my Nortons Antivirus s/w had been paid against my Visa [protected]). And my antivirus s/w subscription has not been upated

Rang Nortons & now fixed

You are such a [censored]bag. When you've bought a Norton Product.
You will see there at below the billing info that you will be enrolled in an Automatic renewal service unless you opt it out. Shame on you. I'm not on Norton's side but you Idiots should be wary of what you're purchasing. Take time to read. You consider yourselves as Diplomats yet you don't even have common sense.

- Brad Porter.

It works! :D thank you Mr someking