JustAnswer
reviews and complaints

I clicked on the site in 2021 looking for legal advice and after paying l spoke to a barrister who asked me to send any documents. I then send a court order with names of a child because l was not aware the document would be on public domain. I am now asking the company to remove the document due to its sensitivity. However, after several calls and emails and being promised by just ask customer services most who can hardly speak English, l was told my data content was now removed from Google. I then searched Google again this evening and the document it’s still public and l have reached end of my tether with just answer. The company has very poor customer service Support and can lie to customers.

This is a dishonest business practice. On September 27 I was in a remote area and had a problem with my car. I was trying to find someone who could fix it and I thought I was paying a $2 fee to be referred to a mechanic. I waited and finally found someone to fix my issue. I see the $2 was charged to my credit card. No problem. I've subsequently had 2 $49 charges applied to my card. Evidently in the fine print somewhere you agree to a membership. This should not be legal. They refuse to refund those fees.

I was looking for information on how to correct the spelling of my surname on my birth certificate. I came across the Just Answer website.

The site stated for a $1.00 fee and $40 a month membership that you could cancel at anytime I could submit my question and receive expert advice.

I submitted my question and someone responded shortly after that.

However the information I received was information I had already found on my own before going on the Just Answer website.

When I put in my credit card information for the $1.00 fee, I thought the $60.00 membership would not be charged right away and I could cancel at anytime if I was not satisfy with the results.

My card was charged right away the $1.00 fee and the $60.00 membership.

I called to cancel and request a refund of the $60.00 membership because I was not happy with the results and felt they were misleading on their membership enrollment.

They canceled my membership, but would not refund the $60.00. This all happen within a couple of hours.

Read previous reviews over 10 yrs. all saying the process fee and membership were misleading. Hard to reach someone to cancel.

Extremely upset to be charged $60.00 for information I already had and to be told to call vital records customer service!. They did say I had 30 days remaining to use the service. Too bad I could not use their legal service to get my money back.

Scam!.

Needing assistance and advice in querying a Scene card on October 7th, the Safeway lady asked me for my Mastercard and then phoned you. She returned my card to me immediately, after she received your assistance.

On my Mastercard statement, you have charged me 3 times.

[protected]... $66.00

[protected]...$2,00

[protected]...$36.86

Why was I charged three times when she only spoke to you for assistance once?

Hi my name is Mollen moyo and my email address is mollen.[protected]@dreamresorts.co.za

Yesterday i asked a question and was told to pay R15 for my question to be answered. i filled in my card details and R482 was taken off my account.

this is unacceptable. can i please have my money back into my account. You did not even connect me to the so called technician . please deposit my money back into my account

Hello - I asked for some advice in July and you charged £1 for that. Since then you have been regularly taking money from my bank account.

There have been four unauthorized payments taken from my bank account

22nd July £35

22nd August £35

22nd September £35

24th October £35

I paid £1 on the 1st July for some advice and now you have taken a total of £140

Can you please refund this as soon as possible

THIS IS A SCAM

THIS IS A SCAM

I hopped on their site after a google search. The chat bot and I talked a little and I was offered further discussion with an appraiser for a "refundable $5 fee". I figured for $5 (refundable or not) I was willing to go further. I was immediately charged $60 for the monthly fee. Their chat person refused to refund it and I was "not eligible" for a refund even though I had not interacted with their appraiser. I threatened chargeback and posting reviews like this and they still said that I was not eligible and that I had been cancelled going forward. I asked for a supervisor and I was given [protected]. I talked to someone from overseas and they put me on hold. Came back and said they can't refund any of the charges.

THIS COMPANY IS FRAUDULENT. DO NOT INTERACT NOR PAY THIS COMPANY FOR ANYTHING!

Saw an ad for this service advertising that i could get an answer to a question for $2 joined up and i was billed $43 immediately. Asked my tax question, was given an answer, i asked another in relation to the same question as i had been told different and was told by the respondent that they had "answered you are not paying tax on the sale". Spoke to the ATO the next day and they have advised i will be paying 50%. so not happy with them taking more money then they advertised and also incorrect information from there Tax Professional. I have just tried to sort out the issue with them online and they have disconnected me twice as i was typing in our conversation. Disgraceful behaviour

I needed advice on how to fix my oven, and came across a site that advertised a trial $5 for the first month and $35 in subsequent months. I gave them my credit card to give the trial a chance. A day later I have two charges on my CC statement. The advertised $5 and an additional $35. Contacted customer service who responded that they don’t give refunds and promptly disconnected the chat before I could follow up with an additional question. Sent them an email and so far no response.

This has all the markings of a scam. Definitely an unethical company and you’re better of googling your topic in chat boards than dealing with these people.

BE AWARE! Justanswer uses a small, yet fair initiation fee to fool people into believing that it will cover their first question, and it does. However as a soon as you pay that amount your account will be debited for a full membership. I know I stand no chance to get refunded by these useless scammers but I will go to all lengths on all possible platforms to try and help other people not to be misled out of their money by Justanswer.

One October 19, 2022 I was talking to a company named Hisense Tv so they could resolve an issue regarding my smart tv and wifi connection. They redirected me (Hisense did) to justanswer making me pay 5 dollars just to get my question answered. They made me pay a $5 sign up charge which they directly stated can be refunded. I now can not get ahold of anyone to refund it. The url where the refund should take place is somehow not working so I have no way to refund.

On 10/18/22, approx 7:00 pm, I found your site hoping to get assistance with the installation of my replacement ATT modem. Saw the one dollar (refundable amount) for the assistance so I gave card info. The next screen showed a chat page that cost $39. I imediately shut down my browser. Later I checked my bank and you had cancelled the $1 but charged me $46! I want that $46 back for the simple logic that your service was never used. If your buisness model embraces reasonable ethical practices, return the money, if not, I will be forced to make a trip to my bank and make my voice heard elsewhere.

Reguards,

Mike Bartol

Asked a lawyer 1 question which the website said it was just $5.00. They took my 5.00 and also took 69.00 for a membership I did not agree to. I called them immediately after I saw the charge on my bank statement. The first rep was rude and stated they do not give refunds. We went back and forth to the point I requested a supervisor. She then put me on hold then came back and said a supervisor will call me back in 30 mins. I never received any call back. I called the next day and got another rep who stated that the charge was still pending on their end. I advised him that it has been taken from my bank account and that I needed a refund. He was polite and acted like he cared but a liar. I still haven’t heard anything or got my refund. I will never recommend this website.

I used a site called, uspropertyinfo.com to get some info on a property. The charge was $1 for the results of my search. Then noticed on my Apple Card where I had been charged $24. I want a refund of my money. My initial search was conducted through my county’s tax assessor’s website, evidently they use usproperty info.com to do the searches or whatever. I never agreed to any memberships and only expected to pay $1 for the info.

I asked Just Answer a simple quick question and for one question only I have been charged £250 an outrageous amount by anyone's standards. It would be a very small minority of people who would pay £28 per month to be able to ask questions that could be answered for free in other places if one had the time. Obviously this model of business is clearly designed to obtain credit card details from people who want a quick answer to something and then once they have obtained your bank details they charge a monthly fee which very quickly mounts up before you realise it. Very dissatisfied this model should be banned.

I used this service with a question regarding rents on July 9th - the payments of $2.00 and $86.00 came off my credit card. Even though the answer was not even helpful (already had that answer from the rental board) that should have been the end of it. They have been charging $86.00 on the 9th of every month since. I will also speak to my mastercard company's fraud section to report this.

I expect a full refund! Just answer is obviously a scam or something like this wouldn't happen.

[protected]@hotmail.com or [protected]@hotmail.com

Order ID: [protected]-526

I had one simple question but had to register my credit card with tech geek. I was advised the charge would be £1 unless I took the matter further. I have been charged an additional £35 and don't even know if this is a subscription charge or if I will be charged again at some future point. I have been misled over the charges and would like my £35 refunded with an assurance I won't be charged again in future as I do not intend using the service again.

I was told I would be charged $1 join fee to speak to a dermatologist but I was charged 46 $membership in addition. I cancelled my membership the same day I joined (October 9) because I saw the 46 dollar fee on my account. I was actually told that I wouldn't be charged by the assistant but I was still charged. I can't even review assistants messages because the site doesn't save them.

They did the same thing to me! I wondered why I had no money left in my account. They told me I'd pay a refundable 5 dollars for a chat session with an attorney which I never got then they stole $60 off of my card without my permission. I'm elderly and disabled and going to sue them for overdrafting my bank account taking money off of my card that I NEVER authorized. These people are thieves and should be put out of business permanently!

I asked one question and agreed to a $1 for it. Next thing I know they tapped me for $60. I just found out today that the $1 was a trick to sign up for a $60 a month membership. So, my one dollar for a couple of questions has turned into $121.00.

I am heading to my bank to cancel this second pending charge.

Beware this in not a one time deal it's a monthly membership that they do not disclose up front. I live on social security, I would never have agreed to a $60 monthly fee for 2 questions.

It's a scam and you need to pay attention to the fine print. At no time was it made clear to me that I had signed up for a membership.