JustAnswer
reviews and complaints

I made the initial request for Just Answer help July 28, 2023 because I was lired into their trap which states there is a $2.00 fee. But hidden is the $40.00 membership fee that allows a member to ask two question per month.

So when I saw that was a debit off my credit card of $40.00 I immediately stopped with my question. Because I signed up in error. I cancelled the question and decided that I didn't need that service. Now I see another charged of $40.00. I politely requested, "Please refund" but their customer service said I am not entitled to a refund.

This is classic "bait and switch" scamming by Just Answer. So I don recommend their services. SCAM all over.

I was on the JA site today looking for a legal answer to an issue I’ve been facing, and though the lawyer on the site didn’t answer my question, I was charged $60! So misleading - I’ve emailed and called, and NO answer whatsoever. They kept me on the line for over half an hour even though they said the wait time was a minute. Online, they lure you with a $5 fee, and then they hit you with a $60 charge for nothing! Do not use this service, it’s a scam. I wish I looked up reviews for this beforehand!

I contacted JustAnswer on August 1st, 2023 and received an answer for, what I thought, was a $5 fee. I get my credit card statement and it shows that $5 fee and then a charge of $40 for a monthly membership. I contact Customer Service to ask for a refund of the $40 and the guy said that my membership was already cancelled, and said that the $40 charge was for the question asked and could not be refunded! The $5 was just the initial charge... What? So, it looks like I was charged $45 for an answer to ONE question. They are NOT clear on what their charges are...and they get you! I see others have had the SAME problem. This is SO WRONG!

On Wednesday, August 23, 2022, I asked JustAnswer a question and I was led to believe it was a $5.00 fee to initiate a question with Just Answer. I was charged a membership fee on the same exact date. Unaware I was accepting a membership. The $60 monthly was charged to my account immediately. When the bank notified me of the charges on Friday, August 25th I canceled my unwanted subscription and contacted JustAnswer for a refund. I was informed that I was not entitled to a refund. Why I have no idea. They quoted some laws. The answer to the question was not worth $5.00.

I found the site Just Answer-Mechanic back in Dec. of 2022. They have a $1.00 trial to ask a question. Apparently, once your credit card is input it is locked. I just realized that I was being charged $39.00 per month for the last 8 months. I called them immediately to cancel. I explained that I only found the service and was only to be charged a dollar. I did not join a membership for a monthly fee. I requested a refund due to the fact that they say it is only a $1 until you join. But, I found out that they automatically sign you up as a membership for reoccurring payments. I was fully unaware that they have charged me a total of $312. They do not send receipts and when I called, they said there is nothing I can do and there is no one that I can speak with. I asked to speak to a supervisor and was put on a brief hold. He came back and said there is no one to speak to. He said he was done with this call and hung up on me. This is a complete scam. Can you help?

I was looking for answers for a family law. The online assistant directed me to click this link and make a payment of 2$. When I checked my account it was 66$./I called them to refund my money. They refused and canceled my membership. I am a single mom of 3 and the 66$ is for kids to feed this week. I pleaded with them and yet the agent cut the call on me. Please kindly refund my money.

I was extremely worried about a nosebleed that I had gotten that lasted almost an hour. It was late, i couldn’t go the doctor’s office, so i searched online for advice. This site looked promising so I tried it out since it said it only cost $5. Turns out it DOESNT. It has a membership fee of like $40 dollars and it doesn’t notify you of it previously. I only notice it afterwards. I didnt want a membership, I only wanted to fix my problem. So I go to cancel it, and i was expecting a refund. But i dont get one. After trying to get to the refund page, it keeps showing a “bad request” page not letting me go to the refund page. I tried on a private window, and it let me in immediately. Its a total scam. I want my refund because they didn’t even end up fixing my problem anyway and they charged me for a membership i didn’t want.

I tried to ask a question and then asked to pay $1 JOIN fee and $34/month. Which is not clear enough that i though it was $1 question and then i will be charged 34/month if i opt to their membership. I did not know they will automatically opt me in to their membership and charge $34/month. This only company uses misleading tactics to make customers sign up for membership blindly.

Looked up free legal advice online saw a thing for just answer being almost free and was told the question would only cost $2 canadian and money back garuntee no risk I was desperate for help with this issue with Canada revenue agency. I received garbage responses from the person who clearly didn't read what I write. The kicker is I look at my bank statement and I have been actually charged $68 for this evil scam site and cannot get any help all of the links say bad request no way to load. Beware!

On [protected] I called Just Answer and spoke with an customer service representative concerning fraudulent charges to my bank account. The charges where $20 for a question also $46 for a monthly membership. It was canceled the next month she refused to tell me by whom. She also said that I agreed to their terms and services when I signed up. She couldn't find any of my information phone number or email address that showed I signed up for this companies services.I asked how to file a fraud complaint she refused to help or connect me with anyone who could. I'd never do business with company.

Yes I went on your website to ask a legal question on rent relief. Then it took me to the next screen in which states that if I pay $5 my question will be answered so I paid the $5. When I went to verify in my email I was told that I was $19 for membership it doesn't say that I joining some membership at the time of charging me. I call customer service but could not transfer me to a supervisor. But canceled my membership but I want a refund i did not authorize a 19 dollar charge.

On the 13th of august signed up for legal answer to a parking fine in the uk they state that on the billing page information was made clear that I was signing up to a membership which I did not see. I became aware of the billing when I approached my bank yesterday I tried to contact just answer online to question them about the charge yesterday and their online service dropped out, I was able to make contact two hours into the day today to cancel. I contacted them by phone to have my membership refunded and they claimed two hours to late. I want to dispute this as their online webpage would not allow me to cancel in time.

I used Just Answer for a car related query back on June 23 and was charged £5 for a very vague and not very helpful answer, I accepted this £5 charge and moved on thinking that was it. The following month in July and entirely against my wishes or without any clear subscription being offered I was charged £28 again by Just Answer (I only noticed this on my online banking as I hadn't had any email confirming any subscription and 100% would NOT have wanted a monthly subscription to a service I never use).

I was really annoyed by this but presumed it was some charge i'd missed for receiving an answer by the mechanic in June previously. There was no indication of any charge beyond the £5 I was happy to pay, and also again ZERO indication I had subscribed to anything. I was unable to claim this £28 back via online banking or via any Just Answer account or query. I've just been charged another £28 in August and after signing in to an account I wasn't aware I owned and checking into the very well hidden 'subscriptions' tab I've realized I have been subscribed to a monthly £28 ENTIRELY against my wishes.

I would request someone from Just Answer please contact me immediately and refund me this £56 for 2 x months of a subscription I didn't sign up to and that I feel is utterly disgusting and essentially a Scam!
Thanks

I tried the service, on a trial basis wasn’t satisfied with the service so canceled service the next day, now being charged $39 for membership I was sent a cancellation notice, now they have no record of cancellation, unfortunately I didn’t archive the cancellation notice. Contacted customer service and was cut off before any satisfactory answer. This service was canceled in July now August 14 I’m being charged membership fee.

I called for assistance with a question for my Subaru. I was required to submit a $5 fee which stated it would be refunded. I was charged the $5 along with $39 monthly membership fee. I never agreed to any membership. When I called to request a refund I was told there would not be a refund but I could cancel my “membership.” This occurred today 8/13/2023.

Mary Ann Novak

its ads shows only $5 joining fee and is fully refundable. Turns out to charge $40 dollars, not refundable. The online virtual assistant will auto reply something like "need to ask supervisor, connecting to a supervisor" when you ask for refund. they will block the message entry box and directly end the conversation so you will not be able to do any further communication through there. beware it is a scam

Dear Sir / Madame,

I am extremely unhappy that I have been charge by JustAnswer for the full fee (as well as the $2 trial fee) when I tried the service for 1 day, for $2, however I cancelled the service within a day, however the $66 monthly charge has come out of my account (8th August. Please can you arrange for a refund asap.

Many thanks,

Sai vyshnavi velagapudi

I signed up knowingly for a supposed subscription, as I go through some major legal issues.

The first contact was very satisfactory and I did get my questions answered by legal counsel. HOWEVER, when I go back for a second round of questions, having now subscribed to this service...there is NO WAY, to sign in to my 'supposed' account.

The BOT pushes you to a subscription page and then the BOT assures you that the next attorney you talk to will resolve the billing issues. Right... Attorneys resolve billing issues... never... they have just signed you up for another subscription. Cha Ching...

Any company that charges a subscription for their services, and then does not have a sign in page, to actually USE that service again, without signing up again and paying YET ANOTHER SUBSCRIPTION FEE? ... IS FRAUDULENT to say the very least.

You cannot talk to a live person, only BOTs unless you pay the subscription fee and are hooked up to an attorney.

You can never use your subscription again, because there is no way to sign in. WHICH you do not discover until you go back and try to use the service.

Brilliant scam...

Hello, I have recently fallen into the trap well setup by justanswer.com

Without realizing, I was subscribed to their service simply but chatting with the chatbot... Yes, my fault that I provided my card details but I sweat to have only read that a one time fee of a dollar would be charged and then refund... and I thought that this was associated with Facebook since they advertise themself as FAcebook Customer Service (see attached).

As soon as I realized the error (2 minutes later) I cancelled the membership. Never used the service and apparently I might not be eligible for a refund. It is now very hard to chat with a real person as the site seems to be setup that if I attempt to request for help or read at their FAQ I get redirected to a "bad request" page. Using the Incognito window on my browser I was able to access some extra information, then to be able to reconnect to the chat I closed the browser and re-opened. I finally was able to chat with what might have been a real person (I am not 100% sure) and the chat disconnected. Then I tried again and this time they closed the chat on me while I was typing...

I signed up for health advice as the company advertises a 5 dollar charge. However, I was hit with a 46 dollar monthly membership charge I never agreed to. their online chat reps post screenshots of screens I never saw, and refer to page 10 of a TOS nobody experiencing a health emergency would reasonably be expected to read over. This company is a scam. Avoid.