JustAnswer
reviews and complaints

Where to begin! In Sept 2017 my youngest estranged daughter was i an auto accident and broke her back becoming paralyzed. AT the time I lived in CA and she was in DE. I flew multiple times to visit her while she was in coma. I tried to figure out a way to bring her back to CA to take care of her. IT was a nightmare. Long story short, we all ended up moving to PA . She gifted me the money that she got from AFLAC insurance to assist me the down payment and moving essentially my whole family here so we could be here to support her and make sure she had a place to live and be taken care of. Unfortunately, things did not go the way they would in a perfect world. She had Workmans comp come in and do a lot of work to make the home ADA Compliant for her which was fine. She also got a settlement and paid for some upgrades to the home that would assist her due to her handicap. NOw, she has decided that she doesn't want to live with us anymore because she is getting better and more dependant. But she knows it will be difficult (not impossible) for us to make it without everyone paying their way the way we had originally agreed. She has the mother in laws quarters. So she thinks that if she moves out and I cant afford the house that I will have to sell it and give her all the money back that she spent on the home which would leave me with no down payment on a smaller home and I, my husband, my mentally handicapped brother, and my elderly mother would end up homeless or in some apartment somewhere with my whole life and dreams down the drain because I came out here to help her through her roughest time. Just Answer hooked me up with a PA Real Estate attorney who quickly explained how the law works and put my mind at ease. I dont have to worry about being homeless anymore. This property is in my name and it belongs to me. Anything that was added onto my property is now part of my property that belongs to me. period. Thank you Just Answer! P.S. I pray my daughter comes to her senses and takes advantage of the upgrades she puts in for herself, but if she doesn't I will still have a home and I will still pay my mortgage everything month and move forward. :-)

The website leads you to believe you pay $5.00 to get an answer to a question when in reality they charge you $60.00 and automatically sign you up as a monthly customer with a a recurring monthly fee. I found it out in less than an hour and canceled my membership but was informed that they still won't refund the one-month membership fee. Very disgraceful.

I originally contacted just answer reguarding a power of attorney form. I was told it would be $5.00 per question. I was not informed in a clear easy to decifer mannor reguarding ongoing fees of $46.00. Over the next 9 months I recall only 1 more question asked. However a monthly fee of $46.00 has been taken out of my bank account for the last 9 months these charges are not authorized and I want a refund. Upon speaking to customer care I was told there is a no refund policy. At which point I asked to speak to a supervisor. I was told someone would return my call. No one has done so.

No only did they charge me $1 they immediately charged me $46 I can not get my money back unless I pay again.

Problem was never resolved. I want my money back NOW

Friday November 3rd

I asked a question about an automotive part, I was told there would be a 1$ charge. The mechanic I spoke to was helpful and prompt, however, I was charged $34 for a membership that I was told nothing about and did not consent to be charged for. Customer Care chat was unhelpful, kept repeating the benefits of the membership and ignoring my requests for a refund and then disconnecting the chat. After multiple attempts to remedy the issue over chat, I called the phone number for customer care and follow the automated system prompts which eventually issued my refund. In searching after the fact, it seems that any negative reviews on most review sites have been deleted.

I said i would pay $39.95 to talk to someone, I talked to a lady, and she did not help me fix my problem. Charges were put on my debit card, and it was hacked, I found out later, from supervisor from my bank. Stopped card but charges still on my online account. I have to go to bank to fix this problem, but I don't drive so I have to wait till Saturday!

5.00 TO TEXT I DID NOT TALK ON PHONE...

Over charged #39.00

They did not have a membership agreement as I was transferred.

I DID NOT AGREE OR AFERM.

It was a question about oil for gods sake... I am sure there are

other complaints about this deception.

Thanx, John B. Popovich

P.S. I am a terminal cancer patient without hospitailzation

insurance. 39 bucks means a lot to me...

I texted this website to have advice regarding a failure I had with my fridge. They ask for a $2, which I agreed but then they asked for an additional $53 that I refused.

A couple of days after I see what my visa was charged with the $53 and I was just impossible to get customer service on the line to complaint about it. One month after I got a call from my bank asking if I just authorized this company to charge for a second time $53. My bank immediately blocked my card.

This company is a scam and they keep charging to your visa card. They are very unprofessional and thanks to my bank I was able to stop them to keep charging my credit card over and over.

I would like to get reimbursed from them the monies I did not approved.($53) as the second time it was my bank that was able to take care of it.

I would recommend anyone wanting to used them to be very careful.

I had a question for the website. For a therapist I approved a $5 charge, and when they tried to do a $50 call I refuse and said I was not I would not pay.

He still charged me for it. Now my bank is overdraft and I'm going to be overcharged again. I have no idea why this website is still charging me even though I refused. This website is a scam and they don't even help you.

I can't even talk to customer service because it's asking me for more money I don't have to begin with.

My name is Lana Blouin, I would like to lodge a complaint about being charged $66.00 US.. I am canadian the exchange rate is 40 percent.. I wasn't advised that I would charged that much money for a few questions.. I was on Sony website trying to order an adapter, I assumed I was talking to them.. This was a complete surprise to me.. When asking you for some information being charged that kind of money is very fraudlent.. Please consider removing this charge for me, I feel I was blind side... Thanking in advance

Last month my credit card was charged for an amount of $46.00 through Paypal for AVG Anti virus on 22nd September 2023 i made a complaint despite of my complaint i had already paid the amount claimed . On 22nd October 2023 I have been charged once again with the same amount of $46.00 I didn't perform any transaction on October 2023 So please I am requesting for refund of the amount $46.Excusing for any inconvenience caused

Rgds

A.Poonith

I click on link offering a trial of 5 dollars for 7 days, i clicked put my credit card on it. and then by my surprise i was charged 55 dollars, i went to the justanswer chat immediately and called and ask for refund and was declined. it explained was misleading, and not intended as i just wanted the trial. Refund was declined all the times, tried 4 times with different persons

i want my 55 dollars refund

thanks

I was not only overcharged by this business for a fee on their website, which was also an incredibly deceptive and awful marketing scheme. Their online chat says that you pay a $1 fee plus a $55 membership fee, which is still under $60. When you pay on their regular online page for legal advice, it is $5 plus a $45 membership fee. Somehow I was charged a $60 membership fee PLUS the $5, which is not stated anywhere. In addition, the answer to my question was generic, not helpful, and quite literally reiterated what I was told by my apartment complex regarding how to handle the situation that I was dealing with. The website says specifically that you are entitled to a refund if you are not satisfied with the answer from the lawyer, and yet I am still not being offered a refund. Their website is deceptive and they are not following through with the exact information that they note on their website.

I used the chatbot to initiate a conversation and was told when I clicked on the link it would cost to connect with a lawyer. I entered my credit card information and received notification I was charged for a full membership.

As soon as I lawyer connected into the chat I mentioned I was just charged unexpectedly and they let me know I could resolve with customer service. I contacted customer service during the conversation via another chat and was informed a refund was not possible as I had agreed to the membership. I then tried to reach their customer support via email and was told that I could not receive a refund because I had already talked to the lawyer.

I would please like a refund for the membership I did not consent to, and to then pay the agreed upon .

We have resolved this by dealing directly with one another. Thanks for your help, though.

>We have resolved this by dealing directly with one another. Thanks for your help, though.<

I never heard of JustAnswer before and now I find this charge to my debit card:

Pending as of Nov 2 2023:

POS Debit - Visa Check Card 0853 - JUSTANSWER [protected] CAUS POS -$40.00

What is it?

I was absolutely scammed out of $46 . I put my payment information in and my name to be charged $5 to ask one question no where in any of that did I see a terms and conditions that said they were signing me up for a membership , and believe me I inspected all aspects of everything I type and read on the site . When contacting customer service I was service with automated responses and refusals to refund me even though I realized just after I asked a question they had charged me and canceled out the membership they had signed me up for . I would like a full refund for the $46 I was charged . This is so disappointing as I’ve used this site before with no issues .

Twice in the month of September and October, you have wrongfully surcharged my Visa Debit card # [protected] the amount of $110 US without my consent ie. two separate transactions of USD 55.00.

I would be grateful if you cancel these two transactions and refund my money.

I was trying to get a refund from Macfee and i thought I was on there site. during the chat I informed the girl that I was looking for a refund from Macfee and she said no problem, she asked for my credit card info, which I gave her and then she said I'll connect you woth a computer tech, I said that's not what I want. Then I realized that I was on the wrong site. When I gave her my credit card info I thought it was for my refund. I disconnected and later i noticed that I had been charged $68.00 and now I want my money back please.

Charles Dunsmore

10-26-23

I used just answer once for at TV problem. Which answered my question about a month ago. Today, I was charged another $55.00 on my credit card!

I contacted your people and found out I was enrolled in a membership with them, which I canceled right away and requested a refund, which I was told it is not refundable! Now I'm pissed! I did not knowingly sign up for a membership. I see you have tons of complaints about this on the internet.

It's a bad/sneaky way to do business! Shame on you!

I want a refund and no further billings from you right away to the same credit card that I used with you.

I will never recommend or use your company ever again!

If this is not resolved promptly, I will contact my lawyer about it.

Ray Bolte

Rapid Electronics

518 West Northern Ave.

Pueblo, CO 81004

[protected]

[protected]@aol.com

I'm looking for legal advice online. Here is the page that may have a answer yes? Oh. Two dollars from my credit card... mmm Ok. What's Two buck, eh? Whoa, a notification said $2 then another for $86. Wait. Can I ask a law question first? Wait. Do I even want to now?

I've changed my mind. This was as dumb as any dumb idea I've had for $2!

Please refund the overmount. Keep the two bucks for my dumb curiosity.

No. I do not want a legal answer. I'll simply ask the lawyer I do have for more of their time.