Frigidaire
reviews and complaints

After reading various reviews and personal experiences, it's clear that Frigidaire appliances have left many customers dissatisfied. Issues range from poor quality products to unresponsive customer service. One customer shared their frustration with a refrigerator that stopped cooling after just three months, leading to a series of repair delays and unhelpful responses from Frigidaire. Another customer highlighted the lack of support for a malfunctioning dishwasher, emphasizing the company's failure to stand behind their products. These recurring themes of product failures and inadequate customer service paint a concerning picture of Frigidaire's reliability. Considering the numerous negative experiences shared by customers, it's evident that caution is warranted when considering Frigidaire appliances.

I bought a brand new Frigidaire upright freezer, mdl FFU21M7HWQ, that lacks leveling feet. The customer paperwork expounds on the need for proper leveling to ensure longevity of their product. Yet it is delivered with two of four leveling feet as all four corners are stamped and threaded for leveling screws.

Frigidaire customer service says the customer needs to buy additional feet to level the device that their warranty paperwork claims to be necessary to assure proper operation.

This is ridiculous that they cut corners to the point of shorting the customer leveling screws for which the unit was designed and built to be provided for proper installation...

Overall I like my Professional Frigidaire dishwasher. It cleans my pots and pans very well and it runs quietly. My only issue is that sometimes when I get ready to start a wash, I hit the start button and it doesn't start. I sometimes have to try it 3x before it will work. So, the digital aspect can be faulty but overall it matches my refrigerator and its cleaning does well.

I bought this frigde on 3/7 and on 3/12 litteraly I week to the day the compressor went out and ruined all my food. Im a single grandmother on disability who has custody of all 3 of my grand kids. I get 618$ in foodstamps, thats it! So I just went grocery shopping and spent all the stamps only for this brand new fridge to stop working and everything got ruined. What am I suppose to feed to my babies all month. When they tell me they dont typically refund that? My situation is not typical

Cindy bobrowski

Warning, if you buy an appliance that you absolutely need and can't go without like a fridge, washer, dryer, etc. do not buy a Frigidaire. Our experience has been horrible.
We bought a new fridge from Lowes on Sept 27,2022 and when it was unboxed we noticed a dent in the door. We tried to take it back to Lowes and they said we couldn't return it because we didn't buy the extended warranty so we would need to have Frigidaire replace it. WRONG! On Lowes own website they state that their return policy is 48 hours on all large appliances. We called them less than 24 hours after buying the fridge.

After getting nowhere with Lowes we contacted Frigidaire. They said they would fix it for us and to go ahead and use the fridge.

After plugging the fridge in we filled it with groceries to replace the food that was ruined when our old fridge quit working. That night the fridge started beeping at around 1 am. I woke up and checked the fridge and it had a "High Temp" warning light on. I opened the fridge and all of new groceries were frozen solid, and everything was ruined. I unplugged the fridge to stop the annoying beeping that woke up the entire family, then went back to bed. The next morning I drove to the Lowes store where I bought it and talked to the store manager who told me that they wouldn't take it back because we didn't purchase the extended warranty. I showed him on the Lowes website where it says appliances could be returned within 48 hours and he said he still wouldn't let us return it. Frustrated with Lowes we then contacted Frigidaire and Frigidaire sent out a repairman within a few days and he had to order a part to fix the fridge. It took about a week for that part to come in and get installed. Meanwhile we were putting our food in coolers on the kitchen floor. Within a few hours of the new part being installed the fridge started beeping again. The repairman told us to give the fridge 72 hours to re-calibrate, so we patiently waited with the fridge alarm constantly beeping and keeping the entire family awake at night. After a few days we contacted Frigidaire AGAIN and they sent the repairman out for the third time. He said he would order a different part in hopes of fixing the problem. By this time we had been without a fridge for almost three weeks, and were still living out of portable coolers on the kitchen floor. I called Frigidaire and told them I wanted to return the fridge and get a new one and they said we couldn't do that. Their policy was to fix the fridge until they determine it is un-fixable, then they would replace it, but would not let us return it for a refund.

To shorten this review, I will just say they we waited and waited on the part to come in to hopefully fix the fridge. After many calls to Frigidaire and them not budging on their policy to fix the broken appliance, we finally went and bought another new fridge, this time from Home Depot, and we made sure it wasn't a Frigidaire. After 75 days of living out of coolers on the kitchen floor, we contacted Frigidaire, told them we purchased another new fridge of a different brand, and requested that we return their broken fridge and get our money back. We explained that we had to buy another new fridge so we wouldn't have to live out of coolers. Frigidaire refused and said if we wanted our money back we would have to file a lawsuit to get it back. YES, that is what they told me.

We contacted Home Depot and cancelled our fridge purchase from them since It hadn't been delivered yet, and we kept living our of the coolers while waiting on Frigidaire. Finally at 86 days after purchasing the Frigidaire from Lowes (Dec 22,2022), the repairman had the replacement part and fixed the faulty fridge. We are still waiting on the replacement door that was dented.

There is a warranty act called the Magnusson Moss Warranty Act, and in that it stipulates that an appliance must be replaced or refunded within "Reasonable Time" if it is faulty. Frigidaire does not care, nor comply with that warranty act, and certainly doesn't care how long you go without an appliance if the one you buy from them is faulty. Frigidaire's policy of fixing until it is deemed un-repairable means that YOU as the customer have to wait on them no matter how long it takes for them to fix or replace the broken appliance. Frigidaire does NOT care about you as a customer, they just care about their policies. DO NOT BUY any major appliances from them if it is an appliance you can't live without.

8/8/23 Update - Frigidaire still has not replaced our dented door almost a year later after purchasing. The message we get each month from them is that the supply chain is holding the parts up.
Time for a lawsuit.

Model number FCFG3062ASA. I purchased this model from Lowes in October. When operating the oven a cooling fan with a very high pitched whistle comes on and stays on the entire time baking. Continues until the oven cools. It is obnoxious and deafening. I can not think, much less have a conversation with someone while it is operating. Technician has been out 3 times and assures me it is a fan to cool the mechanical part of the oven. Worst Range ever. Contacted

Frigidaire and no one will help! Do NOT purchase.

Bought a new “Laundry Center” (washer/dryer stacked) for our new house. Bought it in November of 22. The house was not ready for install until a couple of weeks ago. Dryer works fine, but the “close lid” light is on on the washer and won’t go out. Customer Service asked me to shut down the breaker and turn it off and wait. It didn’t work, so I called back to ask for a service call. Well of course, all they would tell me was that it was four months out of service. It had not been installed because of the builder needing extra time, I don’t find that unusual and I would think a technician could not only easily fix the problem but confirm that the machine is new and unused.

Purchased this freezer on 01/31/2022. Not even 2 years old and have a system leak which keeps it from freezing. Called customer service and was treated rudely while the first one actually hung up on me after asking to speak to a supervisor. Service man I called said it would cost just as much to try to repair as it would to buy a new one. Second time writing this complaint and have not recieved any type of response. Would never recommend this product or company to anyone I know.

Purchased this freezer on Jan. 31, 2022 and has stopped freezing. Called serviceman and was told there was a system leak and it will not cool. Called customer service and the first rep hung up on me while I was explaining the problem. the second told me it was out of warranty and there was nothing I could do. Think you could buy a product that would last at least a couple of years without having to worry about it, plus we had to throw out everything that thawed out. Will not recommend this or any Frigidaire product to anyone that would ask, rude customer service and garbage product

I bought all the kitchen appliance from lowes by frigidaire - a fridge, an electric range, a microwave, and a dishwasher in december 2022. The day of christmas 2023 a top left burner (that I don't use much) died. This was after 19 days at the expiration of 1 year warranty. I call them and they were very sorry but the warranty was expired. So it is normal that an important piece of the appliance as a burner doesn't works after a little more than a year? Shame of you I am very sorry because I didn't see the reports before buy it!

Horrible. Blows my mind. Bought a new oven. Had it professionally installed. The plumber cracked a piece while tightening. We called, and called, and called. We sent photos of the part we need to the Frigidaire service reps we worked with. What we got... "don't have an order number for the piece or even a schematic for the oven." Apparently, the model is new (been out for a year) and that was the issue. Seriously? They wouldn't send a tech. Even told my plumber they were too busy to take the call. This went on for WEEKS. Finally, I pushed to speak to a supervisor (like had to argue to get her on the phone). This women, had the never to say that "since I didn't know what I needed they would be happy to send a tech!" I will NEVER by this brand again and recommend to everyone to buy anything else. Not worth the drama. Thanks to Supervisor Dian who would even give me her last name. What a joke.

I bought a new fridge 8 months ago and I just made my 5th call because fridge doesn't get cold! We are elderly retired and have to have medication cold and have been unable to do that with this fridge! We have been left without a fridge for 2 weeks at a time and trying to live out of an ice chest which we have to buy ice everyday! We want a new refrigerator! I am going to contact BBB and someone about elderly abuse because of my medicine! We are on a fixed income and can't afford another fridge or the ice everyday!

Bought a new dishwasher July of 2023

It worked for 2 months . They sent two different repair people . Had to take off work two times . Both said it needed a 500$

Pump . This took 2 months . The pump had never been shipped to me . They say it’s on back order . Now Jan 5 2024 no pump

No replacement dishwasher . Nothing but empty promises on a text message . Phone calls don’t work . Been on hold for over 1 hr several times . They just don’t answer so you will just hang up . 700$ ripoff . Worked for

2 months . They owe me my money back

But of course that will never happen

And they won’t send the part or a new dishwasher . I would love to sue them

Tired of getting ripped off .

Don’t ever ever buy anything from Frigidaire

Pure scam rip off company

Work order #[protected]: My wall oven began showing an error code in May 2023. I contacted my extended warranty and they had difficulty finding a tech. After an initial call the local tech would no longer work with the warranty co. Frigidaire was scheduled for 8-28-23/they canceled on 8-28-23: rescheduled for 9-7 & canceled 9-5 due to no parts: rescheduled for 9-20 & canceled 9-5 due to no parts: rescheduled for 11/22- no parts and tech couldn’t find any had been ordered. 3 parts arrived 11-25 & tech was advised. Rescheduled for 12-11 and canceled due to another part not delivered. CSR said he ordered the part- no yet received and no service date scheduled as of 1-2-24.

I have a problem with my Frigidaire refrigerator and I called in because the walls are defective. The plastic is all cracking and I spoke to Kathleen who was very rude and told her that the walls were cracked and she told me to buy the pot and put it in myself, which could never be done. It’s impossible to replace the hole inside of the fridge. I am very dissatisfied, it’s a defect I had the Sears #Warranty, contract people come out and they said that the fridge should be replaced because that’s a major problem. My last fridge was 29 years old and never had a single crack in it. I am very disgusted with the poor service, the Frigidaire provides, and I would like to speak to somebody about this problem Very soon you people at Frigidaire should be ashamed of yourselves the way you treat your customers Kathleen and Joy we’re very unprofessional and unhelpful. Makes me sad that a big company like Frigidaire who’s been around for a long time what allowed us to go on?

I purchased the laundry center December 2022. It worked normally for the first two weeks to a month then my hot water wash stopped working. I have had several service calls since owning it. This is at our winter place so mind you that it does not get used from April to November. A mother board was replaced then, each time someone different came out, I was told it's because it is ECO friendly and doesn't support hot water wash! The owners manual doesn't state anything about this. Today I was told it was because of new government regulations! But even the service guy (after talking to Frigidaire) thought this was a crock. This machine was built in 2022 before any new regulations were enacted, if they were at all! I still can't get a hot water wash. I deserve the washing machine I bought and not a lemon that Frigidaire is trying to cover up.

Brand new refrigerator freezes everything on the warmest setting (both fridge and freezer on warmest) and leaks large amounts of water on the floor.

Frigidaire’s call center always tells me there will be an answer in 24 hours, but nothing ever progresses or changes. Endless cycle, terrible customer support. Abysmal.

Take the broken one away and deliver a new working one please.

Last December 2022 I purchased a new Frigidaire dishwasher. It is now broken and cannot get it fixed. It is stuck on 30 and cannot cancel or shut off. I have called customer service several times and they keep telling me that they will have an answer for me within 24 hours. It is now going on 3 months since I have been able to use the dishwasher. One customer service rep hung up on me. BAD CUSTOMER SERVICE.

All I want to is either get it repaired or replaced. I may not purchase another Frigidaire product again if this is what happens when product needs repair. This diswasher cost $700 and I cannot afford another new one. All I am doing is sitting around looking at it.