Frigidaire
reviews and complaints

I bought this gallery refrigerator in 2017 it was good for the first year I have been buying the warranty every year i'm glad I did they have put in four ice makers took off a freezer door off a used one because I needed a new one the seal was no good put in a heating element and six other parts first appliance repair couldn't fix it so they got a new company and the second can't fix it because they can't get the parts tired of frigidaire name denise eschmann [protected] cedar trace stanwood mich

We purchased this side by side in Jan 2021. Since then we have a repair company come out 8 times since. The freezer thaws and then the refrigerator side. I've had to throw away so much food since, all with two small toddlers. I've had to keep re-purchasing the extended warranty and each time I have to wait longer and longer to actually use it. I've called Frigidaire numerous times and they are no help, they just keep saying have someone come fix it. the last company they told me to use came out to see the problem and never called back. I've been without a working refrigerator for 3 weeks now. I had to go purchase a small dorm size refrigerator to hold our family over. It was not cheap.

This past friday night Sep.14 2023 we started smelling a burnt rubber smell coming from refrigerator. it was not going away and although it was close to midnight we did not want to go to sleep. Suddenly we heard crackling noises coming from refrigerator, I looked underneath and saw Flames . I quickly pushed away refrigerator and saw flames coming out of bottom of refrigerator which was already blackening the wall . I thankfully managed to unplug it before it burnt down my house. I don't want to imagine what would have happened had I been sleeping upstairs together with my children. when I contacted frigidaire all they told me is that it's over a year so no warranty !

Do I have to worry that my children's life is in danger from a refrigerator ?

I purchased a new Frigidaire model FFTR1814WW garage refrigerator from Lowes on August 11, 2023. It was delivered about a week later. A few days after receiving it, I noticed that it was dripping condensation into the refrigerator area from the freezer. Lowes will not take it back after 48 hours. When stepping through the automated Q and A of Frigidaire’s customer service 800 number, they force you into texting them instead of being able to talk with a rep. After 2 to 3 hours of this texting nonsense, I was told that I would be getting a new door seal by mail. No, I am not an appliance repairman, my skills are very limited. Why should I be required to fix my new refrigerator?! Anyway, they lied. We never got a door seal and I’m stuck with a piece of junk.

I purchased this dishwasher in February 2021. After one use, the latch assembly (plastic part) broke. Frigidaire fixed it under warranty. Last week (2 years later) it broke again so I called and asked them for a new part as I found out they knew the previous part was defective and replaced it with an upgraded metal part. They said no because it was out of warranty. I explained that it broke previously and that it was a defective part as they replaced it. They very haughtily simply repeated that it was out of warranty. I told them I would do the labor and that I just wanted the part but they offered a 20% discount for a price of $250 and I already had a great appliance repair guy in SF find the new part and offered to do the entire job for $200 - part and labor. He also told me to only buy Bosch and Kitchen Aide dishwashers in the future which I will do. I will never buy another Frigidaire appliance of any kind. Just horrible customer service.

I have had three service calls in the last 2 months. The dishwasher washes and then drains. Two days later, it has dirty smelly water in the bottom. I then have to push the start button and then cancel so it will pump out the dirty water. Then no dirty water comes back. Three appliance techs have checked it out and have not found anything. I have a fourth tech scheduled next week. I call asking for help and explain the situation and an associate in India places me on hold and lines up another appliance repair company. I need help from someone at Frigidaire that can help.

Thanks

These ovens were just installed in a new home. They have never been used. A piece of the insulation has fallen out of place and is stuck between the dual glass window on the door and a portion of it is hanging out of the bottom side of the oven door, where it is resting against the surrounding wood cabinetry. After several hours with the POOR customer service reps on the phone and on chat at Frigidaire, I was warned "NOT to use the oven until this matter is fixed" because it is unsafe, yet they will not dispatch a service person because it is a "cosmetic issue!" It can NOT be a safety issue and a cosmetic issue.

I have spoken to 2 Frigidaire service people that confirm it is definitely a SAFETY issue and is a known problem with these ovens.

I still have not gotten the matter escalated by chat or customer service phone line.

Frigidaire have been out numerous times to fix this refrigerator they were out three weeks ago again they ordered sux or more parts three parts weren't here they said they can't get them I have had them out her numerous times and still isn't fixed I would like a new refrigerator its been a few years nothing but problems were on are fourth ice makers they put in a old freezer door off a old refigerator dent in the freezer door and the other parts are not here talked to Frigidaire this morning they are useless my name is denise eschmann 6705 cedar trace stanwood Michigan 49346 phone number [protected]

For some 2plus years, I have been receiving the wrong water filter. I need an EPTWFU01…not a ULTRAWF. I replaced my refrigerator approximately 3-years ago. I now have six brand new filters in my possession! I have attempted to contact the manufacturer several times to no avail, I'd like this issue resolved. I just ordered the correct filter and spent another $50.

Purchased this supposedly new Fridge/Freezer in August of 2022 when we remodeled our kitchen. The service people have been over over 8 times replacing all parts in this fridge, and it still freezes up on the top shelf of fridge and makes horrible sound as fan constantly freezes up and our Ice cream is like soup in freezer. Called Electrolux numerous times with no help and now another service person came per Electrolux to see if this unit is unrepairable and they tll me they are just going to replace parts again. My warranty is up, but they will extend it for I don't know for how yet. Never, ever will I purchase a Frigidaire/Electrolux product, since they so not stand by their products.

My name is Sabrina and I purchased a refrigerator from Badcocks furniture not even a month ago and the side by side have went out(stop working) I was told by the manager Mr King that they didn't have a temp replacement for me to use I had already been waiting 8days by the time Badcock came out to look at the refrigerator how I'm having to wait 10 more days for the part ...when I should have been replaced with a temporarily refrigerator I have medicine for my diabetes and a lots of vegetables that I'm supposed to be eating and taking but without a refrigerator is very hard I haven't had a refrigerator and 13 days and now I have to wait 10 more days for parts can I get some HELP about this matter...please this isn't fair

I have nothing but problems with this gallery refrigerator had the same problem for the last three years tow companies came out to fix it still not repaired waiting for parts that are on back order I'm done time to though this in to the BBC name denise eschmann 6705 cedar trace stanwood Mich [protected] that's my phone number would like a response

I bought a dehumidifer Feb. 22, 2022 it was on recall and I submitted paperwork

on 9/21/2022. I received a replacement about 2 weeks later. The 2nd unit started shutting off with code EC about a week ago which is the same problem as the first. I called customer service and was told it's out of warrantee. I can't believe these units only last a year.

I have 4 air conditioners and gas range I bought from Frigidaire which work great.

Victor DeMouth

I have purchased two of these ice makers. The first in 2021 and the second in 2022. Within a year, both stopped working. I should have never purchased the second one but hoped I had just received a lemon with the first. I realize there is nothing your company can do but for future families, maybe you should consider making a better product. I have around $220 in both but with a lesson learned as I have purchased my last Frigidaire product.

A less then two year old Frigidaire refrigerator developed a water leak. The cause was a fan blade that came off causing it to get hot and I guess melting the water lines. I had to replace the water line box for $450. But the Frigidaire recommendation for fixing what caused the overheating was to glue the fan blade back on.

This doesn't make sense. Clearly this is a design flaw. I not a big proponent of liability lawsuits but I can see why consumers react.

We purchased a dishwasher on 5/14/22 from Home Depot.

Serial # TH21886469 . Model # FFCD2413US

After it was installed we noticed that the prongs on the racks were very rough and soon we noticed that the prongs were turning into rust. We thought we could live with one or two but now both the bottom and the top are all rusted. I called your warranty department today and spoke to a very helpful young lady who advised us that they would not replace the racks? I was shocked! I asked her if Frigidaire would take responsibility for the scratched glassware and dishes from the rusted prongs? She offered to discount the racks. She was very helpful however this is very disappointing considering the product Frigidare. It is totally unacceptable. I gave her my info to purchase the racks and still have not received an email to confirm it. She gave me a CF# [protected]?

The freezer section has a manufacturing paint defect on a back interior food side panel inside the fridge. There are air vent slots on what looks to be a powder coated metal panel which is the back interior wall surface of the freezer. These slots have rusted on the tips where the surface coating manufacturing process failed to get a good even covering.

Rust on food surfaces can cause potential serious health issues where contact is made with food.

My warranty is 9 months old and it looks like this issue is on all of the slot tips on that particular panel but not elsewhere.

No damage has been made but the user as the panel is in otherwise good condition, has been serviced and cleaned with a damp cloth regularly and not exposed to any chemicals that would've caused corrosion or wear to the surfaces.