Firestone Complete Auto Care
reviews and complaints

Took my vehicle in for a simple tire alignment, should take nothing, right? She told me they might be able to get it in early, if not then in the morning. So I dropped the car off. Well, I go get it 10 45 a. m next day, not only is my car left unlocked, but also parts stolen off it. Employee really had the nerve to tell me, after all was said and done. It happened to the same model, weeks before, same parking lot. Said it sucks, and you weren't gonna cover it. What customer service right off the bat! Tell me it happened to the same car? Leave my car unlocked ontop of that? Im out a whole car right now, due to a tire alignment.

It's really sad when you talk to the manager and even, they can't accept their own error in communication. You go over everything you need to, make sure they have the product, make sure they can install it. They are the ones who tell you when they will have the product in their hands and when you can come down for the install. But once you get there at the time they say. Oh, they don't have an appointment schedule, nor did they said they would have. When you confirmed and spoke to them multiple times to ensure all was okay. Never did they say, I am not sure when the product would be here, nor do I have any appointments available at the time I told you to come by. They said the product should be her before noon and to come down around noon so we can take care of you. You show up and first your told product not there then you told you don't have an appointment. When you complain you find out the person you were talking to be the manager after all, and HE says he didn't confirm anything -- Really. Own up to the miscommunication and fix the problem -- Don't make the customer feel or think they are the crazy one when in fact you just didn't communicate well.

I purchased a contract with Firestone years ago for my 1985 Toyota Truck to have the wheels rotated, balanced and alignment. Later I purchased another contract for my new 1999 Toyota Avalon. Then another for my 2003 Toyota Tundra truck. I made an appointment to have my Toyota Tundra serviced a few months ago. After 3 hours I was told the work was done and given a list of items (battery, fuel filter, etc) that needed repair or replacement. When I looked at the truck I realized the tires were not rotated. They agreed to take it in and do the work. We waited on site and when completed took the truck to my own battery shop where I was told there was nothing wrong with the battery despite what Firestone had said about it needing to be replaced. I then took it to my own mechanic who said none of the repair items on the list from Firestone needed to be done. He also mentioned that particular Firestone was well-known for those tactics. Yesterday, I had an appointment to have the Avalon tires rotated, balanced and alignment done (Work Order 256986). I turned the vehicle in at 11:15a.m. for my 11:30 a.m. appointment. I was told 2 hours so I went to grab some lunch. When I returned 2 hours later, the car was still in the place I had initially parked. Checking in at the counter I was told "emergencies" had come up and they weren't able to get to our car. I personally believe this was done on purpose because I do not get work done at that Firestone other than what the contract was purchased for - wheel rotation, balance and alignment. I did not even get an apology. I took the car and left.

On 08/19/2022 I went to Firestone at this address: 2299 140th Ave NE, Bellevue, WA 98005 to get my brake fluid drained out and put new fluid in. When the worker came out he told me that there were other things wrong with the car like wheel aligning, brake padding, and a lot of internal issues when it came to the coolant, brake aligning, amongst other things. He ends up showing me a list of the things that need to be fixed and everything comes out to over $6,000. I’ve had my car for five years and I’ve never been charged that much to get my car fixed. So right there I knew he was trying to con me out of my money. Also, I asked him again if he can drain my old oil and put new in and then he tries to tell me that he can’t because it would be better to change the whole break system completely. What the [censored]? As he tells me that my car needs an oil change I agree to get it fixed and he happily agrees, then he comes out 20 minutes later and tells me that he can’t do it because he would need to do the other things that are over $6,000 to do my oil change, so he won’t be able to do my oil change. He was [censored]ing lying to me. Not only that, but when I called him out on his [censored] by questioning why all of a sudden he can’t do my oil change, after telling me that he could, he tries to dance around answering the question and he tried to come up with an excuse as to why he couldn’t do it and then he tried to gaslight and manipulate me by saying he could’ve charged me the $50 to change my oil. [censored], I wanted my oil change and now you’re trying to gaslight me into believing that I should be thankful that you didn’t give me an oil change?! What the [censored]? I also asked him if he could take pictures of what he said about the parts of the steering system that were broke and he used the excuse that since the car was already off the stretcher that he wouldn’t do it. I told him I had my phone that he could use to take pictures either now or next time I come in and he responded in a way that he wouldn’t be able to do it then either. What a liar. Don’t go to this one. They’re con artist.

Jan 2022 The firestone store on Hull street told me that they had a special going on if I spent 249.00 on tires I would be mailed a 50.00 visa card in 6 to 8 weeks called many times always got the run around finally they told me Jasom the DM would call the ref # is 2643622 never heard anything I think nthis is very unfair Greg Riley [protected]

To whomever it may concern:

My name is Kow Nai Saechao (Max)

On the date of 08/03/22, I had my wheel bearing replaced at one of your establishments located at 1001 Hilltop Mall Rd., Richmond, CA. 94806

The repair was performed by technician "28, Cesar" on the front passenger side of my 2008 Toyota Tacoma. Days later, while traveling on the road, one of my lug nuts came off which caused me to lose my hub cap as well. In addition, my 4 wheel drive feature will no longer engage. As I called in to express my concern with store manager "Julius", he stated that it was my fault that both items came loose and had been lost and that it has nothing to do with them that the 4 wheel will not engage. Upon further discussion with Julius, he asked me to bring my vehicle in for further inspection. to elaborate a little more on the situation. I've had my vehicle for 14 years and have never experienced this type of issue. My main concern now is that your company will not take disciplinary action against such a hostile employee. Let me explain, Julius speaks to customers as if he hasn't a care of what our concerns may be. Upon completion of his inspection, he proceeds to tell me that he would be willing to replace the lug nut, but in his words, " I don't care about your hub cap". I proceeded to tell Julius that I payed $600 and if there's nothing that FIRESTONE can or is willing to do, then I don't want to, but I will make this a legal matter and file a lawsuit for a sum much larger than the initial cost of the repair. Julius's response is as follows, "GO AHEAD". I then asked if he's the manager, Julius replies " yes, I am the BOSS". I asked for his name and he aggressively hands me his card and says " HERE YOU GO". Is this what Firestone customer service is? An agitated, aggressive employee that has no worry or care for customer concerns and experience? I have been a loyal customer to your company for as long as I've had my vehicle, 14 YEARS! In my 60 years on this earth, I have never had an experience as traumatic as this one. I left with confusion, hurt, anger and displacement in my heart and mind. I am a GOD fearing man and not someone who likes to take advantage of others. I live my life based on human kindness and fairness for the fellow man. In conclusion, I hope that Firestone/ Bridgestone can help find a solution to this matter. Otherwise, I will have no options left, but to report to the Better Business Bureau (BBB) and as stated earlier, will reach out to my lawyer to pursue a lawsuit. Included below is my email address.

[protected]@gmail.com

I brought my sons car into the Clermont Firestone on 08/05/22 because the brake light was on and it was making a clunking noise when he was making a left turn. After them keeping the car for 2 days and charging me $2,059.59 for a brake job the brake light is still on and the vehicle is still making the clunking noise. He brought the car back Saturday morning the 13th and they told me they needed it over night because the brake specialist was there on Sunday. After no call on Sunday I called them and was told No Brake Specialist comes in on Sunday and it was coming up with ABS Faults on the computer and the noise was probably the struts.. OKay so why didn't they find this out the week before and why was all the other work or was all the other work done on the vehicle. I feel that they totally ripped me off on the work they did on my sons vehicle if they did any work at all. AS IT IS STILL DOING THE SAME THING AS WHEN WE BROUGHT IT IN IN THE FIRST PLACE

I made an appt for 4/21 at the Roanoke Rapids, NC location. I made it clear that I needed to be the first for whatever day I was given because I work for the state and had to be at work by 10. The scheduler gave me a time for 730. I arrived at 725 and was the first one to enter the business. About 5 minutes later a Caucasian woman entered and checked in. The person at the counter pulled this persons car first. The woman looked at me and said this was not fair and how could they pull her car when I was here first. I went to the counter to ask the man and told him I scheduled this time so I could be to work on time. He stated, "yeah and everybody else has somewhere to be too so go sit your [censored] down and let me do my job". I told him that I had never been treated this way at any Firestone establishment before and he continued to say, "let me do my damn job". I received the service because we were going out of town the next day and I was pushed for time. I have made at least 20 calls in regards to this matter and was promised several calls back. I have a demanding schedule and have even provided my schedule times to be called with complete failure. Is this how you all conduct business?

09/06/2022 2016 Ford Escape Mini bulb replacement.

Remove and replace front light brake bulb one $51.49

I assumed the work was completed and I paid the $51.49 for a simple parking light bulb along with a vehicle inspection for 21.99.

My complaint is the work was uncompleted. I have no time to come back and would like a refund.

Service advisor Sean [protected] Store number 004340. Work order number 244496.

Thank you Steve CUNANE

On 3/10/20 I brought my vehicle to Wheelworks store 117331 for a Right CV axle replacement cost $495.19 plus tax. The part was not an OEM part and cause severe vibration in the vehicle on inclines and upon acceleration. I was advised by a Hyundai dealership Right CV axle was loose and was believed to be the cause of the problem. On 4/11/22 I went to Firestone store 903192 to have the Right CV axle repaired under warranty and was charged $161.00 plus tax for labor. It came to my attention that Firestone is using after-market parts to repair the drive shaft which never resolved the vibration issue. It also cause feathering on the two front Bridgestone tires that only had 15,000 mile on them and were purchased from Firestone in August 2019. The tires were replaced at store 903192 at the cost of $297.22.

Finally, I took the vehicle to a Hyundai dealership, Grayson Hyundai 8729 Kingston Pike, Knoxville TN [protected] and had the axle replaced with manufacturer parts which resolved the issue at another cost to me.

The total cost at your stores is $953.41 which I should be reimbursed for since the parts used were not from the manufacturer.

2. The alternator was replaced at your store on 7/23/20 store 029734

On 6/1/22 while driving on rte 75N your alternator quit working and I had to tow my vehicle to a service station to have it repaired at the cost of $386.94. Your parts are obviously substandard

(08/05/22) I scheduled an appointment for this days earlier in the week. When I arrived on time, I was told that I did not have an appointment, or my name was not in the system for any service. I did not receive any call about cancellation but an email for the appointment schedule. I stay about 30 miles from this service center. I took off the morning from work and this was really frustrating and not considerate of any customer.

Really

Karl

My car was towed to Firestone on 6/11 at 4535 N. Tower Rd Aurora, CO 80249 since the car would not start. I was later called that day to let me know since the car had a breathalyzer installed, I would have to come in and blow even though the mechanics have authorization to call the 800 number given to Firestone, but did not want to do until I came into the store. I had to use a code and Firestone then worked on the car calling the 800 number which could have been done in the first place. Once Firestone called to let me know the car was ready for pick up I had to have it towed to the place for my normal recalibration for the breathalyzer and could not used the same code for the month to start vehicle. Once towed to place for recalibration the car did not start. I paid $432.48 and my car has not been able to start since 6/14. The car is being worked on by the mechanics that do the recalibration for my car on a monthly basis. There was wiring involved which Firestone explained they had to fix for the battery but now I have to pay $1500 to resolve the issue. I still do not have my car since 6/14 since the mechanics just now diagnosed and found the problem and it will be another 6-8 weeks for the part to arrive.

Took my vehicle in to the Firestone at 5657 Wendy Bagwell Pwky in Hiram to have rear brakes July 6th. Approved almost $800 worth of work, told them I was in no hurray, just needed it before mid August. I was told “I’ll have it done by 5pm today”. (Direct quote from Andrew the service manager). Asked for and was promised a printout of the estimate either by email, text or however and again stressed that I was in no hurry, never received. Then they call me at 5pm to say they couldn't find parts for a Honda Passport and the service manager was going on vacation the next day and the technician working on it was off the next day as well so I could try to find my own parts or come pick it up. Wow.

I couldn’t find the parts but then again, I wasn’t on their payroll, lol.

So I say I'll come pick it up. 
No effort by a company that has stores all over the US who one would assume has access to parts reps to help find parts for fairly popular vehicle.

I took it elsewhere and found out that the people Firestone clamped the brake hose to the rear brakes, yes that’s right, CLAMPED THE BRAKE HOSE TO THE REAR BRAKES, didn't bother to tell me and let me drive it home this way. For anyone who doesn’t know, this s NOT SAFE!

Now, no other shop wants to even look at it because there's no way of knowing what else they did!  

Andrew the service manager(?) couldn’t care less since his vacation was starting and Cedric the manager had no clue what was going on. They didn’t even know which key was mine when I picked it up.

Complained to corporate 800 number and promised a call from manager within 48 hours but they evidently can't be bothered to call since 28th of July. 
If you value safety, DO NOT TAKE YOUR CAR THERE!

Why is the manager not working the online request schedule? This is the 4th time in a year. Last week, the manager told me he just did not have time to look at the schedule when I showed up for the appt. I was not told otherwise, so I naturally assumed my appt. was still valid. It appears no one is still not working the online scheduling, because I put in another request and still no email or call. Replaced my radiator and said it was good to go. However, the engine is still overheating. Also, they charged me 20 more dollars than what I owed. Let's see if they call me back. The trend also includes their overall attitude toward military members. As I was standing there watching the manager interact with customers, he demonstrated a serious lack of professionalism and courtesy. Trends will always be the largest signal that something is wrong and heading in the wrong direction. I am contacting the Luke AFB Base Commander about this and some other things that are showing a negative trend, not a one time situation.

yes to who it may Concern yesterday morning i brought my tier for my van to the firestone off a Watson in Buckeye Az the tier is a 225/65r16 the service writer said they dint have any in stock but it would be done to day at or between 2pm and 3pm so i go in there at 230 the service writer told me oh we got the tier let me put it on real quick so im sitting in the lobby for a half hr he comes to me and says oh we have a problem we cant get that tier the service writer told you that he would get for you to day but we can get one from another store and its going to be 30 dollars more i said know you waisted a whole day of myne and now your wasting my time now you need to give me that tier at the price you guys told me yesterday witch was 144 something out the door he said sorry i cant do that so then i asked for his name and the service writers name because they dint have name tags on he wouldn't give me his name or the service ritters name that took my tier in yesterday morning and i was wondering is this how you deal with customers I took my tier out of there and never doing business with you people ever again and if you don't make things write with me or do something about your service writers im not only going to tell all my customers and let every one know On media im sill not far done with this issue cause you guys also caused me time off work and money!

I had my car service today and your service manager Keith McCray attitude was VERY unfriendly. His Personity was very unprofessional. He was very sort with me and my wife. This service center has the worse serve managers in the pass. And I see nothing has changed. I have been a regular customer for a long time with this service center. And now I going to take my business else were. I would give this Firestone only 1 star. Firestone can do better.

Store # 7592 Ritchie Hwy. Glen Burnie, MD 21061. My email is [protected]@yahoo.com.

Thank you,

James Gibbs

I am an active duty service member stationed on Camp Lejeune in North Carolina. Before departing the base on 1 July 2022, my oil pressure light came on. I drove to the Firestone on base (all other mechanics in the area are blacklisted and we are supposed to be able to trust the services provided on base) and had the mechanics at Firestone run an oil pressure check. They concluded that the cause of an oil pressure leak would be from leaking valve cover seals. $600 later, the seals were fixed and I was ensured that I would make it across the country to my next duty station. 1 hour away from Camp Lejeune, at 70mph I lost complete power to my engine. I was stranded for about an hour while waiting for a tow back to base ($500 for a tow). After dropping my vehicle off again at Firestone, and completing another oil pressure check, Firestone could not figure out the issue of why I lost complete power. I enquired on how they completed the oil pressure check and was told "We let the motor idle for 3 hours and could not find an issue on why you lost complete power or oil pressure". This is not how you conduct a proper oil pressure check, you need to put the engine under stress, not let it idle for 3 hours. After a poor job at Firestone, I decided to get a second opinion with a mechanic off base.

This mechanic off base ran a proper oil pressure check and at 3,000rpms I was losing oil pressure. The other mechanic inquired about the services I had done at Firestone and concluded that my valve cover seals were not even replaced! Also, if the procedure was done properly they would have noticed engine sludge. This not only cost me $600 for faulty seals, but $500 for a tow, $6,000 for a new vehicle so I can get to my next duty station, but also 13 days of my leave because I physically could not depart. Will be seeking out an attorney.

Absolutely unacceptable service, especially for active duty service members.

I took my 2010 Jeep commander in because the battery light was on. It had stopped running on Friday july 15,2022. I had the vehicle towed into the shop on July 16,2022 to Firestone Auto care at 9035 N. Florida Ave. Tampa Fl. 33604.The vehicle was in the shop until July 19, 2022.I went to pickup the vehicle,because they called me and said it was ready and fixed.They told me that in order to get the vehicle I needed to pay my deductible of $250,plus $73. I have a vehicle service plan with Member's Choice thru Suncoast credit union. I paid them the $323.Took the vehicle and headed home the battery light came on again before I could get back home less than 3 miles. I called back and the service manager said he thought it was ready because it was in the ready document case on the wall. He said I could bring it back , but refused and told him I was taking it to some other shop.July 21, 2022, They still have not called and canceled the work order with Members Choice. My vehicle is in the shop at Jerry uml Dodge. I'm still waiting at this time.

In July of 2021 my passenger side front brake seized up. I left my car with trust at the Lake Zurich, IL location $1000 later they "fixed" it. When I picked my car up it had more gas then when I left it. And the check engine light came on while leaving the parking lot. I filed a complaint and never heard back. 2 weeks later I was driving in another town making deliveries and my brakes totally seized. Went to Algonquin , IL Firestone and they fixed the issue that the other one messed up. I have not heard anything in a year about my check engine light. It didn't have these problems when I took it in originally I think they put bad gas in my car... I have emissions coming soon and they have yet to resolve this issue. They weren't even supposed to touch my engine it was a brake issue! I want it fixed or I'm suing!

As a previous user of Firestone, I was attempting to schedule a repair at my local Firestone location in Overland Park, KS. After going through the on-line web base appointment I was provided an Email that confirmed my appointment date and time. After about 15 min I received a call from the repair shop to tell me that all appointment were taken and it would be at least a week out before I could get service. I selected a different location and received an Email that confirmed the appointment at 8AM on 7-18-22 (see below)

APPOINTMENT IS

CONFIRMED!

RESERVATION #: [protected]

CONFIRMED

Confirmed

YOUR APPOINTMENT INFORMATION:

TIME

DATE & TIME

JULY 18, 08:00 A.M.

At 7:45 AM on-7/18/22 service station called to tell me they were backed up and would not be able to get me in till Friday the same week.

Your on line schedule is useless and very misleading to customers who make plans based on what is sent back that confirms the service appointment. If you cannot trust the on line schedule then why have it if every time you are told the service time requested is not available.