Toyota’s earns a 2.0-star rating from 1222 reviews, showing that the majority of vehicle owners are somewhat dissatisfied with their cars.
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Bad salesman
Terrible sales team bunch of scam artists. Drove from Big Spring to purchase car which was online and verified the sale before going over two cars in mind enclave and encore. Both these cars were under 12k Got there 1 hour later to find the one had no AC other no news on it. They had parked a Volkswagen T in front of lot for me to test drive which was 20k Big scam. Get you to the lot try to sell you something you weren't even asking about.
Lied to. A 40k nonsmokers vehicle turned into a smokers vehicle masked with air refreshers
I recently had the misfortune of purchasing a vehicle from Murfreesboro Toyota, and I must say, it was a complete disaster from start to finish. We were assured that we were only looking at smoke-free 4Runners and made sure the sales rep was briefed, yet what we got was a smoker's nightmare masked with car spray. The vehicle reeked of smoke, completely contradicting what we were promised.
To add insult to injury, the manager, Chauncy, was an absolute nightmare to deal with. His communication skills were non-existent, he was never punctual, and worst of all, he showed a blatant disregard for customer satisfaction. When confronted about the issue, he arrogantly stated, "I teach my people to make sales," completely dismissing our concerns. It's clear that his priorities lie solely in making a quick buck rather than ensuring customer happiness.
Even after they picked up the vehicle once to address the issue, the problem persisted. When we called back to complain about the persistent smoke smell, we were met with nothing but excuses. Kobe, the sales rep who was supposedly briefed multiple times about our non-negotiable requirement for a smoke-free vehicle, was clearly incompetent in ensuring our satisfaction.
It's been four weeks since the initial purchase, and Murfreesboro Toyota is still giving us the runaround when it comes to rectifying their mistake. They promised us a new machine to eliminate the smoke smell, but it's clear they have no intention of following through.
To make matters worse, there has been zero compensation offered to us, despite the fact that we spent a hefty $40,000 on this vehicle. Chauncy, in particular, is a disgrace to his position as manager. He lacks basic interpersonal skills and is impossible to reason with.
Murfreesboro Toyota should be ashamed to have such incompetent individuals representing their brand. Do yourself a favor and avoid this dealership at all costs. You'll save yourself from the headache of dealing with unprofessional staff and subpar service.
Recommendation: Absolutely not. Customer service is garbage.
"take your tundra to a transmission place!... We don't do that here."
On or about the 14th of December 2023. I contacted Toyota of Abilene Texas and discussed the transmission issues in detail. I later brought it to them. I was told it would be connected to a code reader and they would find out what was going on with the transmission (rough transitions from 4/5/6 gears). I was later texted a message stating I needed a new transmission which is approximately $5900. I then asked what they had found, keep in mind the vehicle only had 71k miles, never towed any significant weight, never been off the main roads and has been serviced regularly and has never been abused. The service tech stated no codes were found. I asked did they remove the pan to ohm the gear solenoids. Service tech stated we don't do that. At that point I was confused. How can you determine the vehicle needs a new transmission if you have no codes, no visual leaks, nothing looks abnormal and didn't even drop the transmission pan to investigate any issues? I asked why haven't you done this? The tech stated we don't do that; you need a new transmission. You need to take it to a Transmisson place.
Recommendation: Know your vehicle, dealerships are supposed to help correct issues with their products.
Truly disappointed, I have owned MANY vehicles. I always assumed Toyota was the panicle of quality and dependability.
Such a sad story with Toyota
I will admit that my review is in regards to the Toyota headquarters in the USA.
There was a recall in 2015 and 2019 for airbags on my model. I took it into our local dealership called Findlay Toyota in Prescott Arizona. This dealership has over 50, one star reviews they have absolutely no time for their customers whatsoever.
From the moment I left the dealership my airbag symbol was on, on my dash and here we are now in September of 2023 and it's still there.
I filed a complaint with the Attorney general's office of Arizona and Findlay have no recollection of me ever going into there dealership and I also filed a complaint with the Attorney general's office of Texas against Toyota headquarters because they in my opinion have caused this mess to begin with because I never had this warning emblem on my dash prior to the work that was done which they wanted me as a Toyota owner to have done.
USA Toyota want to do is send me right back to Findlay Toyota who do not want to help me in the slightest.
The sad thing is I think Toyota is a great company but the way that I've been treated in this matter is beyond appalling.
Recommendation: Avoid Toyota they won't help you!
I've tried to hand auto back for 5 weeks! No one in polish organisation wants to solve problem. Current phone discussions results, e-mails exchange seem unlikely Toyota Poland deliberately prolongs the issue.
When I bought my 2020 Toyota Avalon it came with the Scout Navigation app. On November 1st they discontinued that app along with all the others that you could link from your android phone. I have contacted Toyota and they have no plans to address this issue.
The frame on the truck has been declared unsafe to drive because of the rusted frame. I've taken it to Falmouth Toyota in Bourne, MA and they said it was unsafe to drive because of the frame. They also said that the truck wasn't covered under the warranty. The VIN is 5TBBT44126S477750. Is there anything that Toyota can do to resolve this?
Toyota Complaints 1218
2024 Toyota Venza
I purchased a new 2024 Toyota Venza on 5/3/24. I was given only 1 key-fob for the car. The salesperson said I would receive my new key-fob within 2 months. That never happened. I called the dealership in Homosassa, FL, Village Toyota/Cadillac about the key-fob that was owed to me. I was given a phone number to Toyota Customer Service, [protected]. I...
Read full review of Toyota and 1 commentService department at Miracle Toyota
For starters I purchased a used 2022 Toyota Tundra. I had issues with the truck and got corporate involved for the issues. The truck was never fixed and I was told the issues were in my head and the truck was supposed to act the way it was. I felt unsafe in the vehicle and ultimately was forced to trade the truck in on a 2023 Toyota Rav 4 which I am now...
Read full review of Toyota and 1 commentCar not received
Hi, I have ordered a Toyota Yaris in Athens, Greece, from POLIS Stavros Toyota on 15.11.2023. On May 2024 they informed me that the car has arrived (File [protected]). I have paid 8000 euros deposit, and we have signed the documents for bank loan, but i never saw the car! Now i am paying the 1st monthly payment of my loan, and despite many times i have...
Read full review of ToyotaIs Toyota Legit?
Toyota earns a trustworthiness rating of 94%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Toyota. The company provides a physical address, 28 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Toyota.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Toyota.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Toyota.com you are considering visiting, which is associated with Toyota, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
The domain associated with Toyota is registered with a high-end registrar, which can be an indicator of the company's commitment to maintaining a secure and reputable online presence.
Several mixed reviews for Toyota have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.
Toyota website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
However ComplaintsBoard has detected that:
- Despite a high level of trust, our investigation found issues with Toyota's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 23% of 4 complaints were resolved.
Oil leak 2013 vena less than $115,000
After spending $1500 on repairs to stop the leak I am told I need to replace my engine for $8,000. The oil leak is due to a manufactory defect. I am not expecting a new engine a used one that does not leak will be ok... And a course my money returned for repairs that did not stop the leak you can contact andrew toyota to support the complaint milwaukee wisconsin
Claimed loss: $1500 in last 2 months
Desired outcome: engine replaced
Confidential Information Hidden: This section contains confidential information visible to verified Toyota representatives only. If you are affiliated with Toyota, please claim your business to access these details.
Vehicle warranty
Toyota Customer Services, Subject: Vehicle Warranty Vehicle: 34 CRB 154. 2020 Model. 47,000 km Past: On 15.02.2024, noise and smoke came from the engine while traveling on the Bursa highway at 05 in the morning. The vehicle was parked and a tow truck was called. The vehicle was towed to Bursa Toyota Akkoyunlu service. As a result of the service...
Read full review of ToyotaDisappointment with service experience at Toyota Sungai Ara, Penang
I am writing to express my dissatisfaction with the service I recently received at the Toyota service center in Sungai Ara, Penang. I informed the service advisor about a lamp problem that required attention. Despite my initial notification during the inspection, the issue was not addressed, and I was asked to make a separate appointment for it. I must...
Read full review of ToyotaPoor service
I bought a Toyota Hilux from Toyota Jalan Klang Lama (Wheel Corp) some where around Oct 23 but now its already been 3-4 months where I still havent got the vehicle's Registration Card and Road Tax even photocopy from the sales person. He keeps on saying trying to chasing the runner for past 3-4 months. Without any doc in my hand, i cant be able to go anywhere. I want Toyota to fully responsible if any kind of cheating or fraud have been done or may happen in future. Again, I want the vehicle's grant and road tax at least photocopy for my records.
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my toyato rush 2019 model gear box issues
Dear Sir/Madam,
I am bought the toyato rush 7seater car 2019 model and i have facing the gear box failure complain i have a change the full set of gear box and now again the same problem i am facing same issue i really spend almost 16000 aed for until this time if any one there in toyato to see my this msg and kindly help me the car to fix the issue plz i am so upset the brand like toyato its have this kind of issues in a car
please look this my email complain as serious i am not that much rich guy to spend more money to this car any more my work is pending on this car only
Regards,
prasad
[protected]
Claimed loss: 60000 AED
Desired outcome: 60000 AED
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Toyota Avalon 2021 XLS
Last Wednesday, February 7th, as I was driving on the LIE going East, I notice on the dahboard that there was a notice saying to Locate my Key. I then realized I did not have the key in the car. Since I was driving to Calverton Cemetary, although I was nervous about not having a key I decided to get there, not spend a lot of time and then head home...
Read full review of Toyota2014 toyota tacoma paint/clear peeling off the roof
I am the original owner of 2014 Toyota Tacoma and purchased from Folsom Lake Toyota. No issues with Folsom Lake Toyota or the Truck.
However, to my suprise, I noticed that the roof paint/ clear is fading out. I have read the Toyota Forum and it says Toyota covers faulty paint/clear for 14 years.
My question is what you can do for me being Toyota Family for a decade. Right we own two 2023 Toyota Camry XSE's.
Looking forward for a favourable reply soon.
Thank You
Satish Chand
[protected]
[protected]@ao;.com
Claimed loss: N/A
Desired outcome: If you can have the roof repainted.
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Weston Toyota Autonation service department
I am very upset at the fact that I paid 2700 for a services done to my car on 01/27. Yet it is not satisfactory.
My name is Cristian Granata , Prius c 2015 phone number #[protected]
1st the service took longer than expected. 2 days to do the service . I had a text from Rashaan to get my car at 6:30pm yesterday. By the time I got there it was already 7. Everything was closed.
Then , I go next day , this morning (which I had to ask for permission at my job to go there.)
The maintained sign is still lit.
The tugless(clippers)under the back seat were never put in. they are loose in the cup holder.
I called Rashan(my service coordinator) he goes with some bogus excuse for why the job wasn’t done properly.
Keep in mind , I took the car there only because of the maintenance sign was lit.
At this point I do not trust the job was done correctly.
Please advise,
Claimed loss: I am really doubting they even touched the car,.
Desired outcome: I need them to reset the maintenance flashing sign on my dashboard and I need them to put the clippers underneath the back seat. they did a cleaning on the ventilation of the back batteries.
Confidential Information Hidden: This section contains confidential information visible to verified Toyota representatives only. If you are affiliated with Toyota, please claim your business to access these details.
Corolla
I bought a 24 Corolla at Mt. Airy Toyota. I explained THREE TIMES that I cannot receive mail at my physical address. I told their business manager that the payment info was sent to the physical address the last time I bought a car, causing all sorts of problems. The guy assured me that payment info would be sent to my p o box. He showed me that he had...
Read full review of Toyota and 1 commentReplacement fob
On I January 9th at 1:45
pm I went to my local Toyota service center to purchase a replacement fob for my vehicle. The person who sold me the fob told me that he had to order it & that the fob cost $130 plus $90 to program it for a total of $220 which I paid. Today I went to have it programed and now they’re charging me an additional $95 to program it. I told the service personnel that I had paid it and they claimed that I did not. This is an outrage!
Desired outcome: I was quoted $220 for the fob (which included programming) and I do not want to pay a penny more.
Confidential Information Hidden: This section contains confidential information visible to verified Toyota representatives only. If you are affiliated with Toyota, please claim your business to access these details.
I may contacted anytime. Thank you.
Purchased maintenance
in october of 2022 I purchased a new 2022 toyota tacoma from Auto Nation fort myers Florida. It was after hurricane Ian and a lot of people lost vehicles in the flooding. The short statement is I was FORCED to buy the maintenance package. By forced, I was told "take it or leave it". I would seem after the storm and with supply issues, the dealerships took...
Read full review of ToyotaToyota poor responsivities on product issues and poor customer service
Just Bought a vios feb 2023 , having issues on cam always error , pre-caution system alert when heavy rain , rear lamp loss , eco system not functioning and after 5000k the sensor got issues of malfunction. sending to toyota workshop to repair still not function well until hitted front bumper. 17/11/23 send the car to check again , the technical say the...
Read full review of ToyotaDeceptive sales practices
I had a very bad experience with one of your dealerships yesterday,11/21/23. I had inquired about a 2022 Nissan and had received several solicitations calls from one of your salesmen (Bill Arnold). Nice enough guy, wanted to earn my business. I was very upfront with Bill and told him I was working with another dealership but really liked the color of the...
Read full review of ToyotaParts
We purchased a 2023 Toyota Crown from the dealership in Muskogee, OK. When we purchased the car, it did not have the 2nd remote. We have purchased mulitple vehicles in the past and always got good service and nothing was wrong with the cars that we purchased. We were told that the remote was on back order and that we would be contacted when it came in...
Read full review of ToyotaToyota Corolla 2021 SE Upgrade
My car is standing at workshop since 16th Sep 2023 because of an accident, and they ordered right side Quarter panel on 25th Sep 2023. Ever since there is no update on when will they receive the part and when will I get my vehicle back. This is for the first time when such incident occur and no one is even replying back. It's a simple vehicle and not a Rolls Royce that its taking forever to make and ship a part. I do not have any vehicle with me right now, and I have no idea how long would it take. Can someone please respond? I am in a huge trouble. Begging you to just respond and help me to get an ETA for it's arrival.
Claimed loss: approximately $6000, as I am an uber driver in Canada. And without any income and vehicle I am getting sunk in this inflation period.
Desired outcome: I am just looking for someone to please respond and try and get this part shipped ASAP.
Dealer service
hi,
I bought a toyota 4Runner at Sloane Toyota Glenside (Pennsylvania) for cash on September 2, 2023. I have not yet received my owner's card or vehicle title.
I have called the person who handles titles several times who told me that the paperwork for the dept of motor vehicles was not processed until 9/19/23 but that she would check with DMV. I never heard back from her and calls to her voicemail have not been acknowledged.
Please help me get my title and owner's card.
Desired outcome: receipt of my owner's card and title.
Complaint with regards to service provided by Toyota Malaysia to their consumer
To whom it may concern, Refer to the above, I high appreciate that Toyota become the well known brand in Malaysia and I am one of your many customer to Toyota with Vehicle Reg. No. VFQ3810 ( Toyota Vios). Meanwhile, I have been experience the comfortable design & but totally upset with the service provided by Toyota. I totally feel it not worth the money...
Read full review of ToyotaOverview of Toyota complaint handling
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Toyota Contacts
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Toyota phone numbersClick up if you have successfully reached Toyota by calling phone number 0 0 users reported that they have successfully reached Toyota by calling phone number Click down if you have unsuccessfully reached Toyota by calling phone number 0 0 users reported that they have UNsuccessfully reached Toyota by calling phone number800 869 682800 869 682Click up if you have successfully reached Toyota by calling 800 869 682 phone number 48 48 users reported that they have successfully reached Toyota by calling 800 869 682 phone number Click down if you have unsuccessfully reached Toyota by calling 800 869 682 phone number 35 35 users reported that they have UNsuccessfully reached Toyota by calling 800 869 682 phone number8%Confidence scoreInternational8800 200 57758800 200 5775Click up if you have successfully reached Toyota by calling 8800 200 5775 phone number 2 2 users reported that they have successfully reached Toyota by calling 8800 200 5775 phone number Click down if 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Toyota emailscustomerservice@toyota.com100%Confidence score: 100%Support
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Toyota address1 Toyota-Cho, Toyota City, 471-8571, Japan
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Toyota social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 18, 2024
Most discussed Toyota complaints
2024 Toyota VenzaRecent comments about Toyota company
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