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Battery service
Good morning, my name is Mr. Dennis Bernard Bates Jr. I'm also referred to in public as Mr. Southwestdriveindenpendent and I am the Creator and owner of Southwestdriveindenpendent Company which I started the company June of 2004 USA year. I pick my car up from dealership in St Paul and I have the new die hard battery that cost almost $400 a battery my car...
Read full review of Firestone Complete Auto CareAlternator and battery
On 08/10/2033, while on my way to work, I filled my car up with gas and proceeded to leave, however my car had no power, I paid a service to come give me a jump off and proceeded to Firestone @5101 W Colonial Drive, Orlando Fl 32808 because two weeks earlier I had purchased a battery because that's what I was told I needed to buy. I got there and they took...
Read full review of Firestone Complete Auto CareInspection
Today my son took my vehicle to the Firestone location in Lombard Illinois. I needed to see if my bearings needed to be replaced. The person working there said they were done after putting my car up and pulling/shaking the tire. Seems a little rudamentary tear to tell me the wheel bearings were “fine”. He then told my son I needed new tires. The tires are 3 years old and purchased from that location. I asked my son to ask how many miles I have on those tires as the mileage is recorded when the tires are put on. The person told him that would take too long to do. My son left. I then read the list of recommendations and it said wheel bearings are recommend. I am disappointed with this service and the lack of care taken.
Desired outcome: Follow up call and doscuasion with store. [protected]
Damaged engine during fuel injection and intake manifold service
Did you know that Firestone shops can severely damage your vehicle and not pay for it? I was a Firestone customer for about 10 yrs and a credit card holder. I have been pursuing a court case against Firestone/Bridgestone since August 2022 after their mechanic admitted to damaging my engine. Both parties acknowledged "debris" had fallen in my engine area...
Read full review of Firestone Complete Auto CareMan behind the counter. Very rude…
Store number 008575 Midwest city OK
Hello I would like to know what has happened to Firestone? It used to be my favorite place to get things done to my truck. I was there yesterday to get a tire changed yesterday. The guys behind the counter ( older man) was so rude and told me he didn’t show I had an appointment. The time before that I went to get an oil change and the same old man I think his name was David was very rude then so bad he ran me off. So I will not return to Firestone. Please do something about this. You will loose more customers.
Tim Rinehart
tim.[protected]@yahoo.com
Desired outcome: Fix the problem
Extremely poor customer service!
Saturday 9/23/23, I woke up to a flat tire on my car. There was a nail in the tire. I was able to pump it up so I could get it to Firestone. Mind you, I purchased the road hazard warranty when I bought the tires. I went to not 1 but 2 Firestone Autocare stores and was told that I needed to make an appointment. Really! I thought the reason for purchasing...
Read full review of Firestone Complete Auto CareService provided at 2126 S Main St, Wake forest , NC 27587 (Service Advisor Travis Hunt
Sept 22, 2023 Firestone Complete Auto Care Subject: First Complaint Regarding Service Advisor Travis - Reference #1405942 Dear Firestone Customer Service, I am writing to express my deep dissatisfaction with the service provided by Service Advisor Travis at your Firestone location at 2126 Main St, Main St, NC 27587. My complaint is in reference to a...
Read full review of Firestone Complete Auto CareServices they charged me for and did not do / services that I did not ask for
Invoice 273192 vehicle inspection 21.99 and care package 9.99 I did not ask for / and I know that they did not do because after this visit I had to take my car somewhere else to be fixed. I did not need my battery check (I have a new one) I did not want my tires rotated. I had to come back and have them rotated back. They said I asked for my struts mount...
Oil change
I brought my car in for an oil change. Near the end of the day I call to see if was finished. When I arrived to pickup my car I was told it was burning a lot of oil. This made no sense, as it was a simple oil change. On my way home the car lost most of it power and started making weird sounds. I made an appointment with a mechanic to look at it further...
Read full review of Firestone Complete Auto CareCase number #2758437
I have sent several complaints to headquarters and the store before but have not received any response to compensate me for what your company did to my car and my family. As explained in the previous complaints: 1. Your company put my family in danger. 2. Your company did not repair my van properly and broke the front left brake fluid bleeder without fixing...
Maintenance work
Good evening. I am filling a complaint concerning Firestone Complete Auto Care Store # 007641. I went to your facility on Saturday 9/9/23. I went in due to my vehicle temperature gage was going to HOT and my A/C was not working properly. Retail Inv.# 330632. They called me Sunday 9/10/23 and told me my vehicle was ready. I got there and drove to the stop...
Read full review of Firestone Complete Auto CareRadiator pulley and belt
I went on July to do a oil change and they didn’t put the cap on the radiator later on my my car was getting smoke out of my car so I went back and they saw my radiator cap wasn’t in so they order one and put it back so I went to do chores and it again started to smoke out and then my car just couldn’t run so I left in a store and I headed to firestone the next day and they send the towing and they said that the radiator and the pulley and the belt wasn’t working I need my money back because of them my car was bad I had to pay so they fix the mistake they did I want a refund
Air compressor
I brought my Van to Firestone on July 17 2023 because my A/C was cutting off and on. They recommended a new Compressor. It has cut off again. I spent $700 plus for the Compressor plus 4 new tires from them at the time. Firestone recommended the Compressor after I reported what my problem was, Now Firestone is saying I have to pay for another diagnostic that is total BS! I brought my Vehicle in on July 17 2023 to check why my A/C would cut on and off. You recommended a I spent $700 plus for the Compressor. (And 4 new tires from Firestone at the time.) The store is saying I have to pay for another diagnostic which I feel is BS im having the same issue as I brought it in with.
Desired outcome: I need it diagnosed and fixed right. Same problem as when I took it in on July 17 2023.
What you're stating is what their so-called Triple Promise Guarantee is supposed to cover. "We promise that the services we perform will be fixed right the first time. If the automotive repair or service was performed improperly, then we will re-perform the service at no additional charge to you, during the established warranty period." Start by complaining to their regional manager. Firestone's main customer service line should be able to send he/she a message to contact you, so you're not dealing with people at the store level. The Store Mangers typically brush off any complaints. Good luck!
Failed oil change
I scheduled appointment with Firestone on September 7,2023 for a oil change. When I arrived the next morning there was no appointment booked so the man "squeezed me in". After picking up my car I noticed 2 hours later my car began to skip. As the day went on around 5:00pm my car stalled, cut off in middle of road and began to start smoking. I immediately called them and I drove my car back to them. The guy checked my oil and said "it looks like no oil in here" then he checked again and said "oh there it goes". I left my vehicle overnight and the next morning I received a call from the technician saying nothing was wrong with my car and that it would be $104 for diagnostics. I became livid. So as of now I plan on pursuing a lawyer.
Dishonestly and accountability, didn't fix car instead added to issue
Work order: 276377 Store #: 028444 Service Advisor: 13 PARKER I’m Derand Lee, and I have lost trust in Firestone Complete Auto care. I don’t believe they have been truthfully and they have been extremely deceiving. They have had my car 4 days going on 5 now. I booked an appointment for my 2010 Audi A6 with Firestone Complete Auto care located at 10553...
Read full review of Firestone Complete Auto CareService
I went to the Firestone store in Midlothian, Illinois 14740 S Pulaski on Saturday, September 2, 2023 approximately 8amto get my tires rotated. The person I encountered was name Steve. When my car was being serviced he called me to look at my tires in which one of them had a nail embedded in it. He showed me a technique to check if I would have to purchase a...
Read full review of Firestone Complete Auto CareTire rotation/alignment
I am filing a complaint in terms of the horrible service that has been provided to me now twice at the New Berlin, WI Firestone. Both times I called to make an appointment to have my Firestone tires rotates and aligned (I have lifetime alignment on my tires) and the person at the desk said..."Sure drop it off and we'll get it going.". The first time I...
Read full review of Firestone Complete Auto CareBrake fluid lines repair - case number #2758437
Following is the summary of the complaint and demand a full refund and compensation: 1. Put my family in danger. 2. Did not do the work as charged. Did not remove the old brake fluid lines and did not breed the front brakes. Broke the left front caliper breeder. Did not breed the right front because the breeder is frozen. 3. The new brake fluid lines are...
Oil change
Hello I have been a customer at the 829 Warrenton Rd Fredericksburg VA 22406 location since 2021 I have had all oil changes on 2 vehicles done here also state inspections and purchase of tires. I stopped by today 8/31/23 for an oil change on my 2019 Ford Ranger the price used to be 96.95 total it has gone up to about 109.25 but today I was quoted 148.00 for...
Read full review of Firestone Complete Auto CareVehicle damages
On July 26th your employee backed up into my car claiming to not see my car. He jumped out the customer car he was working on and began panicking. I backed into a parking spot and waited for him to come back to check on me which never happened. I walked inside and had to ask what was the hold up and was told by someone else that the police were called but...
About Firestone Complete Auto Care
Customers can also purchase tires directly from Firestone, with a selection that accommodates various vehicle makes and models. The company's website features a tire finder tool that assists customers in selecting the appropriate tires for their vehicles based on size, brand, and driving habits.
Firestone Complete Auto Care operates numerous locations across the United States, making it accessible for vehicle owners in many regions. Each location is staffed with certified technicians who are trained to handle a variety of automotive repair and maintenance tasks.
The company's website offers the convenience of online appointment scheduling, allowing customers to book services at their preferred time and location. Firestone also provides information on current deals and discounts, which can be beneficial for customers looking to save on automotive services.
Overall, Firestone Complete Auto Care aims to serve as a one-stop-shop for vehicle owners in need of maintenance, repair services, and tire purchases.
Firestone Complete Auto Care Customer Reviews Overview
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the required personal information and verifying your email address.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Firestone Complete Auto Care. Make it specific and clear, such as "Incorrect Billing at Firestone Complete Auto Care" or "Poor Customer Service at Firestone Location."
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as the quality of service, professionalism of the staff, timeliness of the service provided, clarity of communication, and any issues with the products or services received. Include specifics about any transactions, such as dates, amounts, and services or products involved. Clearly describe the nature of the issue, including any faults or discrepancies. If you attempted to resolve the issue, detail the steps you took and the responses received from Firestone Complete Auto Care. Explain how this issue has personally impacted you, whether it be through time lost, inconvenience, or financial loss.
5. Attaching supporting documents: Attach any relevant documents or evidence that support your complaint, such as receipts, emails, or photos. Be cautious not to include sensitive personal information that could compromise your privacy or security.
6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Firestone Complete Auto Care, whether it be a refund, repair, apology, or any other form of redress.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.
8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or potentially from Firestone Complete Auto Care addressing your concerns.
Overview of Firestone Complete Auto Care complaint handling
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Firestone Complete Auto Care contacts
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Firestone Complete Auto Care phone numbers+1 (800) 367-3872+1 (800) 367-3872Click up if you have successfully reached Firestone Complete Auto Care by calling +1 (800) 367-3872 phone number 0 0 users reported that they have successfully reached Firestone Complete Auto Care by calling +1 (800) 367-3872 phone number Click up if you have UNsuccessfully reached Firestone Complete Auto Care by calling +1 (800) 367-3872 phone number 0 0 users reported that they have UNsuccessfully reached Firestone Complete Auto Care by calling +1 (800) 367-3872 phone number+1 (615) 823-6093+1 (615) 823-6093Click up if you have successfully reached Firestone Complete Auto Care by calling +1 (615) 823-6093 phone number 0 0 users reported that they have successfully reached Firestone Complete Auto Care by calling +1 (615) 823-6093 phone number Click up if you have UNsuccessfully reached Firestone Complete Auto Care by calling +1 (615) 823-6093 phone number 0 0 users reported that they have UNsuccessfully reached Firestone Complete Auto Care by calling +1 (615) 823-6093 phone number+1 (800) 752-0379+1 (800) 752-0379Click up if you have successfully reached Firestone Complete Auto Care by calling +1 (800) 752-0379 phone number 0 0 users reported that they have successfully reached Firestone Complete Auto Care by calling +1 (800) 752-0379 phone number Click up if you have UNsuccessfully reached Firestone Complete Auto Care by calling +1 (800) 752-0379 phone number 0 0 users reported that they have UNsuccessfully reached Firestone Complete Auto Care by calling +1 (800) 752-0379 phone number
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Firestone Complete Auto Care emailssocialcare@bfrc.com100%Confidence score: 100%Supportaccessibility@firestonecompleteautocare.com77%Confidence score: 77%
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Firestone Complete Auto Care address406 Gallatin Ave., Nashville, Massachusetts, 37206, United States
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