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reviews and complaints

I purchased a shirt from Lotuswaterflows that was labeled XL but the shirt is a Medium. I measured the shirt alongside some of my large shirts and it is as I originally reported to eBay, smaller (and narrower).

I requested my money returned but the seller refused to reimburse me and eBay closed the case and informed me it cannot be appealed. The seller had a responsibility to verify the accuracy of the product she sold. The product is not as described and the seller should have reimbursed payment.

I am including photographs. Note that the dark blue allegedly XL shirt is smaller than a large shirt. The XL is actually a medium sized shirt.

I had a case closed in favor of a buyer in May 19, 2021 and the buyer got refunded even when I sold "as is and not working." Buyer complain that it did not match the description. Ebay favor the buyer and buyer did not returned my item either because Ebay did not allow a print return label when a case is being reviewed. I sent the buyer a USPS label and buyer said it didn't come from Ebay. I called Ebay many times and they said ask the buyer nicely... WTF. Buyer never responded, so I lost my item, my money, and Ebay did not help me at all. Now I got charged for the fees and I contacted Ebay and they said if I didn't call them they would not automatically reverse the selling fee, which was BS as they refunded the buyer. Ebay is going down hill with customer service. There should be some sort of law against companies like this. Maybe they need a class action lawsuit with their unfair practice.

I contacted them in febuary over an issue relating to a £1 special offer. They couldn't solve it and I had to keep contacting them. I contacted eBay US over the issue and they were just as incompetent. After speaking to more than a dozen customer service agents, all of whom were as useless as the last and suffering many of them flat out lying or disconnecting I wrote a letter and posted it to ebay EU headquarters in Dublin.
They never responded so I contacted ebay customer support on multiple occasions trying to find out why and one of the agents asked me to send her the letter I sent and she would investigate it so I did.
I never heard from her again.
I have been told multiple times a manager would contact me but they never did with one occasion I was put in a list to speak to a manager but the customer service agent never put me in a list so I had to contact ebay customer support again and was told they didn't know anything about that and that they would put me in a queue to be the next person to speak to a different manager but they never did.
I was told a manager would contact me but they never did.
The ebay customer support team has no contact with the complaints dept or so they say and always try to get me to use them to solve my complaints even though I am complaining about them.
This is just to protect their fellow workers and themselves as they are always added to the list I am complaining about and they have admitted as much.
So here we are months later and I haven't heard a peep from them.
Seeing as I am being fobbed off but the complaints and customer support team at ebay EU I want to complain to the real headquarters of ebay in America because maybe they will finally contact me and sort out my original issue and my on-going complaint.
I have a copy of all the chat transcripts and the letter I sent to them.

Product promised may 14. it is now may 30 and product tracking shows no movement since may 9th.Contacted seller multiple times with so far no results. I really believe that the seller has billed me and never shipped the product. I left a negative review about my buying experience with this seller and their reply was if I wanted a refund that I would have to remove the negative review. This appears to me to be terrible customer service. Ebay closed my complaint after I stated that I would wait a little longer weeks ago and now I can not get them to intercede.

Hi there

See below an email that I sent to the manager in charge of UK and Europe on 23/05/2021 which explains the issue (no response to date from him). In summary, I was supplied with a camera that had a fault. The seller accused me (or Royal Mail) of breaking the camera and was very difficult. I escalated to eBay, who initially offered me a refund and told me to send the camera back to the seller on eBay Customer Service post. Some later, they reneged on this, but I had posted the camera before I became aware of this. I have no refund and no camera and eBay have washed their hands. EBay Customer Services have, helpfully, suggested that I contact the seller to arrange to have the faulty camera posted back to me. I've asked them how I can raise a formal complaint, but they've ignored that.

Key points to be aware of

(1) The seller listed the item as collection, either in person or by courier.
(2) The item was poorly packaged - loose in a box with some old baby clothes put on top of it. It wasn't wrapped in them. Whilst the box was poor, it didn't show any signs of external damage. See attached images of box and baby clothes.
(3) The fault is that the magnifying lens on the finder lens will not lock in the horizontal position so that it can be used - you have to hold it up with your finger which makes the camera difficult to use (it should lock up).
(4) The seller listed it as fully functional - it was not as described.
(5) The camera has been returned to the seller on eBay's instruction and at their expense.
(6) Ebay and the seller are both aware of all of the above.

**** Email to Rob HATTRELL starts ****

Dear Rob

Case # [protected]

Apologies for contacting you directly, but I don't know how to move this matter forward.

I'm having problems with the above case, which Customer Services initially found in my favour. They instructed me to print off an eBay tracked Royal Mail label and return the disputed item (a camera) to the seller for a full refund. After I had done this they then reversed their decision, for reasons that I don't understand and nobody can explain why. None of the facts changed in the intervening period. Customer services are just ignoring the fact that the first email was ever sent to me. I've asked them how I can register a complaint and they've ignored that too.

I'm left with no camera, no refund and eBay Customer Services washing their hands of the situation.

I'm at a loss as to what to do and need your help to resolve this situation. I've given a detailed, step by step, explanation below. I've also included copies of the emails in the appendices.

Thank you, in advance, for your help in resolving this matter.

Regards

Martin JONES

e:[protected]@gmail.com
m: [protected]

Sequence of events

I'm going to start this from the beginning to avoid any more confusion.

I bought a camera from the seller.

The seller offered collection or courier pickup, as they didn't want to go to a post office. (which I could understand in Covid-19 times). I arranged a collection by Royal Mail.

The camera arrived loose in a cut down Amazon box, with some old baby clothes. There were no signs of external damage to the box.

The camera was dirty, so I started to clean it. Whilst doing this I discovered that the magnifying lens for the viewfinder would not lock into the horizontal position.

The camera had been listed as fully working, so I contacted the seller to request a return and refund on the basis that the camera was not as described.

There followed a protracted exchange of messages where the seller accused first Royal Mail, and then me, of breaking the camera.

We reached an impasse and I sought eBays assistance for a resolution on 21/05/2021.

Within about 10 minutes after filing my request I got a response from eBay, informing me that they had found in my favour and that I would get a full refund. I was told that this was a final decision and instructed to print off a tracked eBay return label and post the camera back to the seller. A copy of this email (received at 0.38am on 21/05/2021) is in Appendix 1.

A few minutes later I received a "how did we do?" email at 0.55am 21/05/2021 and a copy of this is in Appendix 2. I completed the survey as requested.

The following morning the camera was posted back to the seller using the eBay paid and tracked label provided by Customer Services.

On finishing work at 5pm on 21/05/2021 I checked my email and found a further email that had arrived at 10.11am (see Appendix 3). This contradicted the email shown in appendix 1, informing me that I wouldn't get a refund.

I attempted to appeal this decision, explaining that I had already received a final decision in the email in appendix 1 and had acted upon it. This was ignored and was treated as though the email in appendix 1 had never existed. For the avoidance of doubt, it was never clearly established that any damage occurred in the post and there was photographic evidence of pre-existing damage in the photographs in the original listing. See the response from eBay in Appendix 4.

So, I attempted to challenge this decision and was sent the email in Appendix 5.

It struck me that, at each stage, the eBay staff were responding as though the email in appendix 1 had never been sent to me, so I took this up with eBay Customer Services. In that message I explicitly stated that I wished to raise a formal complaint and asked for information on how to do this. I received the response shown in Appendix 6. To be fair, Tracey did at least acknowledge that the camera had been shipped back to the seller, but seemed to feel that this was my problem to resolve. My request for information on how to raise a formal complaint was ignored.

I was now completely bemused. I no longer had the faulty camera, nor a refund and eBay didn't seem to think that this was any concern of theirs. The only suggestion was that I attempt to contact a seller who had called me a liar to attempt to retrieve the camera.

I had a period of reflection on this matter. I was being stonewalled by eBay Customer Services, so I looked at the Internet in an attempt to find a way forward with this matter, In particular, somebody who would actually acknowledge that the eBay email sent at 0.38am on 21/05/2021 actually existed and that it was reasonable of me to act on it.

Advice on the Internet indicated that the best course of action would be to email real people on eBay. I've decided to email Rob HATTRELL (rob.[protected]@ebay.com), as he seems to have responsibility including the UK and I've managed to find his contact details.

In addition, there is a lengthy message chain between the seller and me. He alternated between blaming me, Royal Mail, or both of us for the fact that the camera was faulty. I was patient and tried to work from evidence to show him the issue that I had with the camera, but he just sprayed me with accusations and didn't respond to specific points. He is the most abrasive and difficult seller that I've ever had the misfortune to deal with on eBay.

Appendix 1-6 attached.

SR# 1-[protected] - order number: [protected]
Delivered on Wed, Mar 24, 2021+ Show shipping details
OE Optional Style Front Lip (Urethane) Fits 01-02 Honda Accord 2dr
The seller was supposed to send me a return label and he never did. The case was open for a return and you guys in EBay closed it without resolving or sending the return label as stated you would do as this item description is wrong it does not fit the car model as the seller claims.
I applaud your lack of customer problem resolution skills and lack listening skills the problem

Opened an account as an extra platform for a new webshop. Building website + shopify + Amazon + adding and tuning several sm platforms took me about 6 weeks. It's time to add Ebay. Account is suspended (?)
Copy pasted 2 emails below.

I informed Ebay that I was buying and selling products from American and European suppliers. I never had an Ebay account before, never sold or bought on Ebay. Still now I am qualified as untrustful and the, legit and established, companies I buy from are qualified as a potential risk.

In particular the response from mr Trupti is flabbergasting. Outsourcing is one thing but for god's sake teach them democratic rule of law.

=
Re: Account holds, restrictions, and suspensions SR# [protected]
=
Hello,

Thank you for contacting eBay. My name is Trupti and I will be glad to assist you with your concern regarding the account being suspended from buying and selling activities.

I can understand that you are upset about the suspension placed on your account. I will explain you why this suspension was placed in the best possible way.

After reviewing your account, I could see that the reason for this is suspension was placed because we see potential risks involved in your buying activities. Building a trusted marketplace is our first priority. As such, we suspend any account that poses a risk to that trust.

I regret to inform you that this suspension is permanent. You will not be able to participate in any buying activities on eBay. In addition, any other accounts that you own, or that are associated with this account, will also be suspended.

While we understand that you may not agree with our decision not to grant your appeal, please understand that this decision is final and will not be reversed. So we've determined that it is in our mutual best interest to part ways.

I apologize for any inconvenience this may cause. I trust I have explained you everything to the best of my knowledge. Your understanding and cooperation is greatly appreciated in this situation.

Kind regards,

Trupti G.

eBay Customer Service
=
Thank you for contacting eBay regarding restriction on your account.

Please don't worry as I will explain why the account is restricted and how you can lift it. To resolve this, I'll simply ask a few questions regarding your account information and activities.

You've done nothing wrong and have not been singled out — many sellers, from new members to titanium Power Sellers, have limits on the amount they can sell and are asked to confirm this same information. Please don't worry as this is just a part of your account confirmation. We confirm your contact information in an effort to maintain the security of your account and the security of our site.

For us to further review the account, please provide the answers to the following questions below:

1. What types of items do you want to sell on eBay (be specific with brands and what the items are other than your own produced product?

2. Where do you get the products that you plan to sell (be specific with names of your distributors and suppliers)?

3. How many items do you plan to list on the site?

4. What is the average price for the items you're selling?

5. What are the items that you are planning to purchase on the site?

6. What would be the mode of payment for your purchased items?

7. Do you have a verified PayPal account, could you be so kind to share your PayPal email ID?

We're hoping to get a response from you at the soonest possible time. Do not worry we would be happy to assist you whenever you need us.

Thank you for contacting eBay.

Kind regards,

Abhishek D.

eBay Customer Service

You told me I wo9uld have a refund[I have not had it- where is it?/ I at least need a [hone number

Someone fraudulently used my daughters debit card to make a purchase on ebay on 9/21/2020 for $103.34. My daughters name is Tammy Sell and I am her legal guardian. The debit card is through Tri- City Bank and has been canceled. I wasn't aware of the fraudulently charge until I spoke with the bank today. The cancelled debit card number is [protected]. Expiration was 05/24. I can be reached at [protected] and my name is Eleanore Mullins. My address is 11011 W. Copeland Ave, Hales Corners, Wisconsin, 53130. I d id not authorize the charge. Thank you, Eleanore Mullins

I have a store with ebay great feedback and great service. Due to the virus my performance level dropped from great to below standard. This was due to defect rate on being out of items beyond my control its a pandemic yet I was judged on this and also because I accidentally marked out of stock on a few items that buyers requested to cancel. Nevertheless, now I can't promote my store, I can't sell to overseas customers and ebay still gets their fees and charge me higher fees. This is not right and poor business. The ultimate judge is the public and I have 100 percent feedback for customers. EbaY HAS LOST THEIR WAY WITH THIS REDICULOUS NON THOUGHT OUT POLICY. I have been with ebay for 5 years and now seriously consider leaving for good. I am not happy with how I am being penalized during a pandemic when ebay states they support their sellers. I am very unhappy and have asked multiple times for ebay to assist with fixing my issues. No one seems to care. In the meantime I have lost sales continue to loose sales and continue to get charged higher fees. The seller performance does not evaluate the full picture at all. This policy will be the achilles heal of ebay because others like me 80 years old selling out of their basement will just stop selling and do a auctioneer. My feelings are conflicted with ebay. I even tried to lower my store to basic but now ebay says I will be charged additional fees. This is all about money and not people. Ironically, ebay is loosing money I have several large purchases of thousands of dollars on hold which helps ebay this is why its a stupid policy because no one wins. Customers loose sellers loose ebay looses and may ultimately loose my account for good. My name is Helen Krupp store Krupkake1

Martin Clark [protected]@gmail.com
complaint is against importarama (26965 ) and eBay for failing to take action.

Attaching Gmail response: "This request is closed"

"Closed due to inactivity" is unreasonable and probably unlawful, since eBay undertakes to resolve non-delivery of items. In this case, it seems the seller can basically do nothing and let the matter run out of time.

eBay to me 8:00 PM Thursday 20/5/2021

"It's closed due to inactivity, Martin
eBay
This request is closed
Hi Martin,
We closed this request since there's been no activity for 21 days.
You don't need to do anything else--we wanted to keep you updated.
See details
MENS WATERPROOF SKMEI DIGITAL SPORTS WATCH Gold Military Army Water Resistant 62
Order number: [protected]
Seller: importarama
Quantity: 1
Case #: [protected]
Case opened: 20 Apr 2021
Case closed: 20 May 2021
Email reference ID: [#b1efc80906244db397fba0a93bc1cc78#]

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on 05-18-2021 I purchased a Samsung S9 from this company Bobcat Wireless. I printed out the advrtisment of this product and it specifically unlocked for AT&T, T-Mobile, Sprint, and Verizon. The phone I received stated I needed the Imei number to activitate my new Cricket new card. I've had AT7T for the past 26 years. As I checked my purchase records this is the same company that I purchased a Samsung Note 9 on02/22/2021 in the amount of $294.38 from Bobcat wireless and the phone wouldn't power on after being charged for 4 hours, the phone was returned and the money was never refunded to my account. the most recent purchase in the amount of $273.78. I contacted the company early this morning @ [protected] and left a message I wanted a refund on the cellphone. it suddenly came to me that this was the same company I returned their phone but I never received my refund

Once upon a time Ebay was the place to go to sell and buy goods, but that's all been abandoned.

1. This company seems to fully endorse scalpers. They only care about their bottom line.
2. I even tried to purchase from these scalpers for a GPU since the market is not good. So they banned me.
3. They provided no customer support cause they really don't care about their consumers.

Ebay has become a company that only cares about their bottom line, provides no customer support, and has no morality. Supporting such a company is shame on you.

I purchased a flash drive for my Iphone.
It would not work.
I paid to ship back and assumed refund would follow.
Ebay sent email asking if refund occurred.
I checked, it did not.
Ebay said too bad, case closed.
I closed account.
Have had friends/neighbors with similar situations, my case was low cost.
Lesson learned.
I was lucky up to today.
I will not chance luck again.
I conduct business with reputable organizations.

I purchased this item august of 2020 and because of the pandemic gave them time to send the product. I have since tried many times to contact them, but there is no legitimate tel. no. I thought I was protected by using Paypal and ebay. and want either the product or my money back. The total amount I paid was 774.00 The address was 1773 Knights Ct. Naples, Fl 34112

The seller: golaago, sent this Anubus Egyptian Ancient God Biker Silver Amulet Ring to a 'neighbors' apartment.
Never produced any proof of that but stated that it is now listed as 'delivered.
He has offered all sorts of excuses and then suggested that I go to the neighboring apartment and knock on apartment doors then suggested that I did in fact receive it.
I checked with our fully staffed mail room who of course never received it.

the carburetor i bought for my oliver oc3 dozerr hit thr exa ust manifold. i shortened thr thorrtle sfaft and got it to bolt. now i turned on the gas and its leaking al over the new magnet o i boughtid like my money back on this abortion

A buyer bought a brand new item in a package, then claimed it didn't work right and demanded a refund. I hate place no returns on my item page but yet Ebay is forcing me to take the item back or the buyer can keep the item and they will take the money out of my account. This amounts to nothing more than a license to steal. I am not Walmart I am a private individual selling a garage sale item. If you're buying something at eBay you take your chances. But apparently not according to their "eBay guarantee" however they do sell a product protection plan, that nobody uses because of this. I will never use Ebay again.

If there are rules on how a buyer is protected by the means in which they pay for an item then there should be rules in place that prevent sellers from using any other mean to collect payment that eBay cannot guarantee. absolutely heartbreaking that they say they only protect buyers if they use certain payment services but allows sellers to use other methods. seems like they are allowing people to be scammed without care. How careless of a company that is publicly traded on the stock market.

My experience of getting my order lately are not good. I have not received 2 of the items I ordered. One you did refund my money. The other is still in the process of where I do not know. I asked for a refund today 4/27/2021 and their answer is they will get me the right tracking number. I sent conformation where they sent the first one to the wrong address Corona Ca. 92881. My address is 5900 Starboard Dr. Discovery Bay, Ca. 94505 not even close. It has been too long I need this fish food. Everything I order seems to be taking to long.
You can blame it on the Pandemic but it is pretty much over. I have sold things and the people are getting my items in 3 to 4 days. I ordered the fish food April 2, 2021 I think it has been long enough. I want the food.