Takealot’s earns a 1.1-star rating from 839 reviews, showing that the majority of customers are dissatisfied with their purchases.
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The worst service ever
This is the third time I am ordering something and the date is changed on the day of delivery. Its even worse that I too an unpaid leave only to get 3 calls droped by the consultants and some promising to call me back. The other order was delivered on Sunday 24 December at 8am onothe was delivered in the evening at 7pm. Where is there proffessionalism. I dont even know why I keep purchasing big items that are broken. Because even the fridge came dented on the door and the sides but I never wanted to complain.
Takealot Kempton Park erea
I order 4 products from takealot thinking this will be another friendly delivery and I can get on with my day but no my parcel was delayed for the second time now with out a reason address was clear were I will be phone nr was on there but no. Yesterday morning I was called by a delivery lady from takealot and she tolled me she was at my location witch was 16 Km away from my the address I have pot down for the delivery.
Recommendation: Rather have it send to a despencery center near you and just go pick it up yourself
No Fuss
Easy as 1-2-3 :) ordered 2 bedside tables on the 29/6/22 arrived 5/7/22 - Just marvelous - No fuss and exactly as described
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Pros
- Extensive product range
- User-friendly website interface
- Reliable delivery services
- Competitive pricing models
- Efficient customer support
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Cons
- Limited International Brands: Some global brands may not be available.
- Delivery Delays: Can experience logistical issues leading to late deliveries.
- Higher Price Points: Prices can be steeper compared to other local e-tailers.
- Return Process Issues: Return procedures can be cumbersome and slow.
Looking for help
You never disappoint me Im always ordered from you. Could you please find me a 16 line laser level that can be suitable for ceiling and tiling Im struggling a lot looking for this ?
TAKEALOT IS FABULOUS
I have bought from Takealot many many times and can truely say they are great, return process is very easy and when I had a problem with one of my deliveries before Christmas it was sorted no problem. I will definetly keep buying from Takealot. Courier guys are great, Takealot staff very helpful. All around great company.
Trustworthy and reliable
Takealot does not fail to please. They notify you by email about sales and discounts and have flash sales with items going for 70% off etc. Once an item was out of stock after I already ordered and paid for it and they emailed me the next day and asked if I would like a Takealot voucher worth what I paid for the item or they would refund me in full. I even bought my laptop from them and it was delivered safely. Keep it up Takealot!
Phenomenal, fastest ever and reliable
This online shopping site is by far my favourite since its inception, it has gotten progressively better and more efficient as time goes by. There are some great deals to grab always for every occasion and various items you need. Usually, the estimated day of delivery is met a day before and I have always been impressed with how quick and efficient they deliver on time. They keep you posted and updated and at any time can go and track the status of your shipment. Payments and reward bundles make it an ideal way to pay via different channels, such as ebucks etc. The packaging is always impressive and care is given to each and every product to ensure that it is handled with care.
Missing Items
I ordered from Takelot - [protected], immediately after the driver left i informed her that there are missing items and tried calling the Call Centre of which there were no answer, so sent an email from the Takealot system as the driver informed.
PS the driver did scan the barcodes on the boxes when she delivered my order and unfortunately i threw the boxes away as who keeps open boxes lying all over.
There is an Ezviz Camera and Google Chromecast missing in my order and the feedback i got is that all items were delivered and that there are no missing items just because i cant provide the pictures of the barcodes.
This is stealing and no one in the company wants to work or assist you. why doe you guys waist 10 mins of my time to scan the barcodes upon delivery's and then have no record of it.
Its [censored], i want my items or my money back! you guys are lying!
i wil never ever ever in my life order from Takelot again.
Recommendation: STAY AWAY they are STEALING FROM YOU!!!!!!
Good day, i have now phoned the Call Centre, i have logged an email and was dealing with Dimpho.
On Sunday when my order was delivered , not 2 mins after the driver left i phoned her saying there are items missing in my parcel, is there still a box that she missed and she advised no there is not and i need to send an email of which i did.
Please see below the feedback i received:
Hi Mariska,
Thank you for your patience while we were awaiting feedback.
Please be advised that we have received feedback and it was confirmed by the warehouse and our delivery department that your order was delivered with all the items and that there were no missing items.
Should there be any further information or assistance you require please do not hesitate to contact us.
Best regards,
Dimpho.M
This is totally unacceptable, the TV Screen came in the TV box, the Daisy came in the Dash box and one Takealot box, of which i threw away as on Monday it is Dustbin day. The boxes with the barcodes were scanned upon delivery by the driver so how do you guys not have record of this.
Who keeps the box, so now i cant get my missing items because of a stupid box i did not keep. why are you guys then scanning the barcode and taking 10 min of my time to scan the barcode upon delivery.
I want my missing items or i want my money back, you guys are stealing from me!
I will not leave this matter here, i want my stuff that i paid for.
The lady at the Call Centre did not want to give me a email or contact number, so can the person in charge give me a call ASAP.
I WANT MY MISSING ITEMS OR MY MONEY BACK!
Mariska
[protected]
Poor service delivery
In my recent experience shopping with takealot, the frustration and irritation to try and contact this company regarding defective product received 4 times and exchanged 4 times.
I have come to the conclusion, these are cheap Chinese knock off imports Yet advertised as new products.
The refusal for the company to call me to resolve the issue will provide a direct contact number to voice my complaints is unbelievable.
The entire complaint section is hidden behind filtered numbers and uncooperative individuals that will continue to frustrate you hoping that you will go away with the problem. A total lack of transparent communication with the client.
Recommendation: Employ a competent people and supply clients with transparent and direct communication channels
Not to mention the obvious problem, when Takealot schedules of delivery, the common sense to apply a simple phone call to establish whether you will be at the location to receive the parcel does not exist, they given timeframe of a day is unprofessional, no one sits at home waiting for them to deliver a parcel. For myself waiting for the fifth time to receive a product which I have exchanged over and over again is unacceptable and a waste of time. It leads want to believe you don’t need a brain cell to work for take a lot
Furthermore, one just has to browse the negative reviews and complaints towards take a lot and want to understand that the poor service delivery appears to be a constant
Takealot Complaints 830
Refund/credit/return
I've been waiting since the 12th of September 2024 for my Xbox console which broke in the warranty period for either a replacement or a repair. after waiting 25 days they finally responded to me that they will be sending my console back to me in the same broken state and that I have to take it up with Microsoft directly. it's been a week since they gave me...
Read full review of TakealotAluminium pressure cooker 5.5l (22cm) / return service
Good day, I purchased this pot for my mother in-law. I didn't open the box before our visit. When we arrived we opened the box and the lid was separate from the pot. We wanted to test the pot, so before adding any water, we just wanted to make sure the lid fits. Reading the instructions, we quickly learned there was nothing fancy to it (working will all...
Read full review of TakealotI am complaining about my parcel that I never received
On 28th of June 2024 I made a order worth R489 this is my order #[protected] number.
The takealot app showed that the scheduled delivery is going to be on the 12th of July 2024 at the address I provided I made sure that the address is correct
On the 12th of July 2024 I didn't receive my parcel I asked around at my neighbours was there any parcels delivered here today when I was at work, no nothing
On the 16th of July 2024 the takealot app showed that my parcel was delivered on the 15th of July 2024 but I never received my parcel today is the 17th of July 2024 and I still didn't receive the parcel
Claimed loss: R489,00
Desired outcome: I would like for the the company to look into my order and send me my parcel. If they can't then refund me my money
Confidential Information Hidden: This section contains confidential information visible to verified Takealot representatives only. If you are affiliated with Takealot, please claim your business to access these details.
Is Takealot Legit?
Takealot earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Takealot. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Takealot has received 5 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Takealot.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Takealot.com you are considering visiting, which is associated with Takealot, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Takealot website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
However ComplaintsBoard has detected that:
- While Takealot has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 830 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- We conducted a search on social media and found several negative reviews related to Takealot. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Refund
I placed an order for delivery via takealot.com on the 3rd July order number ([protected]). On noticing the delivery date was too far I contacted takealot to cancel the order this was Friday and the customer consultant I spoke to (Luvuyo) advised me to wait until the order is in a shipped status to do this as the order could not be canceled as of yet. I...
Read full review of TakealotAvent girls dummy 6-18mnths
I bought girls avent dummies 6-18mnths went to collect it today only to find in the box boys avent 6-18 mnths dummies... This is very upsetting as even on my order it shows girls... Now that I want to return it it shows not returnable to which it's not my fault as I made it clear I want the girls one...
Can some1 please assist regarding this matter as I think it is highly unfair that I should pay for something that my child won't use..
Confidential Information Hidden: This section contains confidential information visible to verified Takealot representatives only. If you are affiliated with Takealot, please claim your business to access these details.
I did order a pump with a solar panel.
I did order a brushless pump and solar panel for my fish pond on 4 March 20 2024 order nr [protected]. First of all If I buy something I expect it to be in a proper package. Suspect Item was used or returned by another customer. The wire were cut because one wire was shorter than the other one. 2nd the item did not meet my requirements.The item is suitable for a fountain and not a fish pond. I log a return that was rejected because of my reasons. Takealot was suppose to send the item back to me and as the call center request I have to log another return. The item returned to me was a stuffed elephant. I never order an elephant. And ever since the matter was not solved. I am a loyal customer. For more detail send me the email address so that I can send you the details of the emails sent.
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Log a return
On the 13th of April I received an item purchased. The item was not what was advertised on the pictures. I sent all proof to Takealot the same day. I had to send an email as the item was marked "unreturnable" except for broken. Fact is its not what I ordered. Been speaking to Silakhile.L that is now ignoring me.
Please can you help.
Or: [protected]
Claimed loss: Either a refund or to replace it with what I ordered
Desired outcome: Either a refund or to replace it with what I ordered
Confidential Information Hidden: This section contains confidential information visible to verified Takealot representatives only. If you are affiliated with Takealot, please claim your business to access these details.
Return (Cf ~ RRN-475AZ-YY4O ~ Samsung Galaxy Z Flip 4 5G Single Sim 256GB - Graphite (Ref. [protected]))
My Samsung Galaxy Z Flip 4 5G Single Sim 256GB - Graphite (Ref. [protected]) was returned due to a defect and fell into the after 6-month guarantee. On 2 Apr 2024 I received this feedback: "The supplier has advised that your (ITEM) has been replaced". After this, I am still waiting for my phone. The supplier received the return on 9 March 2024. So, 09 March 2024 to today 15 April 2024 and still waiting, not acceptable. Thank you.
Confidential Information Hidden: This section contains confidential information visible to verified Takealot representatives only. If you are affiliated with Takealot, please claim your business to access these details.
Broken laptop after it came from takealot
I bought a brand new Lenovo laptop on TakeAlot in February 2023. In January/ February 2024 I started experiencing severe problems with the operating system and sent the laptop back BEFORE the 1 year warranty expired. I sent the laptop back on 16 February 2024. OMNI TECHNICAL SOLUTIONS received the laptop and eventually "fixed" the OS. They sent it back to...
Read full review of TakealotTakealot Warehouse CPT2
My products dimensions are correct on the system and your system is allocating the deliveries to the warehouse according to your policies and procedures. We can't choose which warehouse to deliver to. My items gets rejected because of the dimensions which is not suitable for the warehouse and must be redirected which we can't do because the system tells us where to go and can't decide. This is now the 2nd time and everytime the customers are not getting there products on time because of this procedure. No one can help me to get this problem sorted and at this stage all my deliveries to CPT2 is being rejected and I am making a loss on all those products.
Confidential Information Hidden: This section contains confidential information visible to verified Takealot representatives only. If you are affiliated with Takealot, please claim your business to access these details.
Incorrect ordered shipped to me.
On 23 February 2024 I have ordered 50 x 148g Jacobs Cappuccino however on the 1 March 2024 just 5 boxes of the 50 boxes ordered was delivered. Each box has 10 sachets of 14.8g each. Thus the total box equals 148g. The order was 50 x 148g. There is now way that 5 boxes accumulate to R830. being more than 4 times the regular price per box. My first order...
Read full review of TakealotReturn MRRN-E68ZK-G599
Hii purchased a cell phone and you delivered a cheap cela a that was never added. This was mid February I returned the phone on. The 14th you have not refunded me you declined your own item telling me that you do not sell what you have given me..
I logged a complaints you been sending me automated responses from the 15 of February nothing is being resolved nothing makes sense. You keep telling me that you are working on it. I have logged a consumer complaints and with helo Peter. Your customer service is [censored] with ronoting responses and then asking me to rate your service. Do you not read that the email you keep sending has already been sent.
Claimed loss: 2699
Desired outcome: I want my Money back. I want it within 3-5 days. Do not email me unless you are coming with resolution
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Service
I ordered a couch at takealot and sold my furniture in good faith that I would receive my furniture from takealot. I ordered and paid for the furniture on the 1 March2024 and was said I would receive it on the 12th which is a bit of a wait, but I fully understand that it takes time with some orders. However on the 12th the order still did not say shipped...
Read full review of TakealotOrdered iphone 13 and received gentle magic cosmetics
Good day I ordered a iPhone from takealot on the 2023/12/28 and when the delivery guy delivered the item itwas on the 2024/01/02 I patiently asked the driver to wait for me to open the parcel infront of him, as I opened the parcel I found that takealot packaged wrong item inside itwas a gentle magic product, surprisingly the driver himself was surprised...
Read full review of TakealotWrong Product delivered on 2 occasions
Morning, I ordered i5 mini pc's, they delivered but with wrong power supplies. So instead of just swopping power supplies, I had to re-send the whole order back.
They credited my account and I had to place another order paying in an extra 2k for the next order. Needles to say, they delivered i3 mini pc's, not what I ordered. Now I have to return again. I am opening a Vodacom Chatz store and this just put a delay on opening this store? Not happy with this service at all.
Order #[protected], 2nd order
Order #[protected], 1st order
I am a regular customer with Takealot and this service is definitely not acceptable.
Desired outcome: They should get their packaging department in order. I need the pc's I ordered urgently
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Delayed delivery
I placed an order for a pair of headsets and a watch on Takealot on Wednesday 28-February-2024. The order was set to be delivered on 01-March-2024. On March 01, I received a text informing me that my order would be delivered on 02-March-2024. There was no explanation as to why my order would be delivered later than the agreed date. I checked the app...
Read full review of TakealotNo response and awaiting refund(s)
I bought an office chair from Takealot which after using for a few days was rock hard and made a noise. I communicated with the support at Takealot and were advised to disassemble it, put it in ANY secure box and hand it over to the courier who came to pick it up.
The response was that the item was not in it's original box and had been used. I acted on their instruction. Since my first communication, no one is responding to my emails.
Secondly I purchased computer speakers and to receive free delivery I added more items which I usually would buy at the supermarket or pharmacy. A day before the delivery was to take place, I was advised that the speakers are not available... When I browsed it was indicated that there were "only 4 left". Now they want to deliver the items I don't really need from them and give me a Takealot credit for future purchases... No thank you! I'll buy somewhere else from now. I want my money back, in my account!
Desired outcome: Refund my money to my bank account.
Confidential Information Hidden: This section contains confidential information visible to verified Takealot representatives only. If you are affiliated with Takealot, please claim your business to access these details.
Order #145468594
Afternoon
Last year in September 2023 I ordered KICHEN RUG (Kx2p) I received a wrong design when return (08.09.2023) when they came to collect, I was off sick they refused to take it back .its still in the office original wrapping very ugly.
Last week I received shoes ( Lolliz Goldern Heels) who are big on me am told they've been won but the heels are clean only the front part is dirty surely that's how they were sent to me.
ive spent R4 8
I would take a smaller size but they don't have before I returned them I TRIED TO GIVE THEM TO MY COLLUEGUE THEY DIDNT FIT HER.
R900 ITS A LOT OF MONEY THAT I CAN GIVE THEM AWAY.
ON THE SAME ORDER I ORDER 5x baby crawling socks I only received 3 I did notify them but nothing its said about that.
Desired outcome: I would like my account be credited or refund.
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Wrong item delivered by Takealot staff
I bought Apple MacBook on Takealot app on the 12th of September 2023 for R18 000. And was informed by Takealot that the item will be delivered on the 15th of September 2023. I was contacted by Takealot the morning of delivery, informing me that my MacBook will be delivered before 5pm. At around 8am same day, some guy calls me and tells me that he's outside...
Read full review of TakealotReturn
I had purchased a cellphone for my Patner for Valentines day. I have been saving for 4 months for this, I received the parcel on the 13th. It was left by the gate and I had not agreed to any of that. I don't even know the people that had my parcel. It was cheap cheap phone that was in the box. I gave it back and they are now telling me that don't even sell the product.
Now I am left with Nothing. I have asked you is taking responsibility for what had happened to me and no one is tesponding
Claimed loss: R2699 I work very hard for my money
Desired outcome: I want my money back
Confidential Information Hidden: This section contains confidential information visible to verified Takealot representatives only. If you are affiliated with Takealot, please claim your business to access these details.
About Takealot
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the required information in the sign-up form.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint submission form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Takealot. Make it specific and clear, such as "Delayed Delivery by Takealot" or "Incorrect Item Received from Takealot".
4. Detailing the experience: Provide a detailed account of your experience with Takealot. Mention key areas such as customer service interactions, product quality, delivery issues, or any discrepancies in billing or charges. Include specific details about transactions, such as order numbers, dates, and item descriptions. Clearly describe the nature of the issue, including any steps you took to resolve it with Takealot and the company's response or lack thereof. Explain how this issue has personally affected you, whether it be inconvenience, financial loss, or disappointment.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, email correspondence, or screenshots. Be cautious not to include sensitive personal information that could compromise your privacy or security.
6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial loss you have incurred due to the issue with Takealot. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it be a refund, exchange, or other forms of compensation.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.
8. Submission process: After reviewing your complaint, click on the 'Submit' button to officially file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: Keep track of any updates or responses to your complaint by regularly checking your account on ComplaintsBoard.com. Engage with any follow-ups or requests for additional information to help resolve your complaint with Takealot.
Overview of Takealot complaint handling
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Takealot Contacts
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Takealot phone numbers+27 87 362 8000+27 87 362 8000Click up if you have successfully reached Takealot by calling +27 87 362 8000 phone number 715 715 users reported that they have successfully reached Takealot by calling +27 87 362 8000 phone number Click down if you have unsuccessfully reached Takealot by calling +27 87 362 8000 phone number 731 731 users reported that they have UNsuccessfully reached Takealot by calling +27 87 362 8000 phone number
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Takealot emailsmarketing@takealot.com100%Confidence score: 100%Supportsecurity@takealot.com93%Confidence score: 93%supporttakealotgroupcomms@takealot.com77%Confidence score: 77%
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Takealot address12th Floor, 10 Rua Vasco Da Gama Plain, Foreshore, Cape Town, 8001, South Africa
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Takealot social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 10, 2024
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