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eBay Customer Care Service

eBay Inc

eBay Inc. Head Office:
Whitman Campus, 2065 Hamilton Avenue, USA

San Jose
United States - 95125

Customer Support Phone Numbers

1 866 540 3229 0 2
1 800 322 9266 0 1
1 408 376 7517 0 0
Work days:
Mon8 AM - 10 PM
Tue8 AM - 10 PM
Wed8 AM - 10 PM
Thu8 AM - 10 PM
Fri8 AM - 10 PM
Sat9 AM - 6 PM
Sun9 AM - 6 PM
eBay Park North
2211 North First Street
San Jose, CA 95131

eBay Head Office:
1 800 322 9266
1 408 376 7400
1 408 376 7401
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eBay Complaints & Reviews

Ebay / Huge disappointment!

Cindy on 2016-05-19
I have ordered two long pink wigs from a seller on eBay and instead of long I received two short pink wigs. Not only they were short but the color was also not the same as picture. I contacted the seller and asked for an exchange but he refused and stopped answering my messages. Then I...

Ebay / Fraud Service by selling wrong product and no response

divyeshroy on 2016-05-07
I have ordered LCD for Asus Zenphone 4(PaisaPay ID : 42452346497) mobile which cost Rs.1295 and what i have received is something very smaller(Not sure if it is for Asus phone) See attached images on my broken screen mobile and what i have received. Contacted Ebay customer service for 5-6...

Ebay / Gift cards unable to be cancelled when fake ebay invoice

angeljd on 2016-04-13
april 13, 2016 see faked ebay invoice below regarding payment with ebay gift cards Purchase Confirmation for 1998 Ford E Super Duty RV 2 messages "eBay Motors Wed, Apr 13, 2016 at 6:35 PM To: MaryR O'Sheeran Inline image 4 Here's the payment confirmation for your purchase...

Ebay / Violating their own policy of "100% money -back guarantee" and ignoring the "case" info in denial of refund

elperico on 2016-04-06
I purchased a consumable product from which I became ill. I informed the vendor who refused to pay the return shipping. EBay policy on this is: *If there's a problem with an item, the seller is responsible for paying return shipping costs. (copied & pasted from the eBay website) The "seller"...

Ebay / Dishonest seller

CrownJack on 2016-03-29
I have purchased a mobile phone from eBay and when it arrived it was not working! I could not even turn it on! I immediately contacted the seller and asked for a replacement and he said ok. So, several weeks passed and nothing arrived, so I contacted the seller again and asked about my...

Ebay / Seller harassing me over a refund I deserved!

sam stevens on 2016-03-23
As A favor to all past and present E-buyers, DO NOT PURCHASE from E-bay. I was a large buyer of their goods thru various sellers and only experienced few problems despite a huge amount of spending on E-bay!. The last seller I dealt with on E-bay was so awful and harassed me with hostility over a...

Ebay - California, San Jose / Unprofessional customer service!

David on 2016-03-07
I have been buying and selling on eBay for many years and I have 100% perfect feedback. I ordered 3 things from 3 different sellers and none of them ever arrived! I tried to contact them many times but received no response, so the I asked eBay customer support for help. They said that...

Ebay / claim not received from December 2015

Good evening sir/madam, i am from rajahmundry (andhra pradesh) i have purchased tandoor aluminum cooker from ebay from my ebay id hedamadhu@gmail.Com or mobile id 9490669080. I have taken by paying cod. Due to damage i have contact ebay customer care they told me send the party from which...

Ebay - California, San Jose / I'm done with eBay!

Yanson on 2016-03-02
After 5 years of buying on Ebay I'm done with this website. I've been hearing terrible stories about eBay and never thought that would happen to me. My last experience was horrible and I had some problems with a very dishonest and rude seller. I purchased some stuff and things I received...

Ebay - California, San Jose / Thieves!!

Ethan on 2016-02-23
I ordered a tablet from eBay, but then I changed my mind and decided to cancel my order. I contacted the seller and asked him my money back. I was told that there will be no refunds, since tablet was already shipped. Absolutely ridiculous lies! I made an order and less that 30 minutes I...

Ebay - California, San Jose / Fraud

Mortt611 on 2016-02-22
eBay customer service is absolutely worthless and unprofessional. Companies can make claims against customers. And eBay doesn't care when their members have problems and need help. They never respond, they do absolutely nothing to help! They care only about profits they get on each...

Ebay - California, San Jose / Resolution center

Paul F. Peters on 2016-02-19
Ebay resolution process does not give information on how a determination was made. I ordered a men's dress shirt size 17.5 neck and regular fit.Seller does not offer refunds. Ebay protection plan claims to cover when the item received does not match item description. Item received was a...

Ebay - California, Fair Oaks / eBay Refuses Appeal Of Proven Switch Phone By Buyer, Sellers beware!

Reviewer83796 on 2016-01-29
I recently I sold a mint LG G2x T-Mobile smartphone on eBay in which the buyer claimed random shutdown and boot problem eBay to exercise their “Buyer Guarantee” clause. Directing the buyer to return the phone at sells expense, despite no return on the sale. The return phone was not T-Mobile...

Ebay - California, San Jose / Don't purchase from eBay

Ron on 2016-01-28
Ebay really doesn't care about the consumers or the sellers. Once they get your money they are done.They guarantee money back but it is actually a lie! Once you gave them money you'll never getting it back. I made and order and never received it. I contacted eBay customer care and was told...

Ebay - California, San Jose / eBay is a complete fraud!

Emma on 2016-01-26
Don't use eBay, they will never protect or help you. I bought a cute dolly dress from a seller on eBay but instead of that I received a used bra! I was so extremely disgusted when I opened the package and saw that thing! What's wrong with this site? I cannot even leave a bad review! I...

Ebay - California, San Jose / Don’t try selling anything!

Imi on 2016-01-21
I make some cool handmade stuff and decided to sell them on eBay. According to their rules, I was able to sell unlimited amount of items for free. I posted many products in one time and did not use any of their payment services. Well, several weeks later I decided to remove all the post...

Ebay / Do not order from them!

Jannie on 2016-01-19
I purchased two dresses from a seller on eBay. The delivery price was almost the same as the price of the clothes. The shipping was actually very expensive, but I really liked the dresses, so I decided to make an order. I ordered back in November and wanted to wear one dress on Christma...

Ebay - California, San Jose / Bad experience

Dwayne on 2016-01-11
Several weeks ago I got kicked off EBay! I was just selling guitars and that's all. A person ordered a guitar and I shipped it by boat. Few weeks later I received a negative review. I gave buyer a tracking number and he said I never shipped the guitar. When he finally got the guitar he...

Ebay / Network CCTV System

Simon2016 on 2016-01-06
I purchased a Network CCTV 4 camera security System. It never worked properly. I bought it on Ebay. The company had a return policy. I emailed the company to return the item. I received an email from someone who said there was a "newer version" coming on the market soon, and they asked...

Ebay / Videocon LED TV not received

raj10212 on 2016-01-05
i had bid on ebay for videocon led tv and ebay sent me confirmation mail on my mail that i had won the bid and after some time i received a call from the seller he sent me the bank account name to transfer the money but before making transaction i asked ebay by making call on ebay customer...

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