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85 Challenger Rd
Ridgefield Park, NJ, 07660 United States
(201) 229-4000
United States - 135920
Customer Care
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SAMSUNG Complaints & Reviews

Samsung - Phone screen get hot

Posted: 2015-07-30 by    nitpat
Complaint Rating:  0 % with 0 votes
I brought the samsung galaxy s5 not even a month ago, after really started using the phone i have notice that phone screen really get hot while using the phone.
I contacted samsung, and they suggested to go their service center, i went (i left my phone for 2 hours & no lawer phone provided)...

Samsung - California, San Diego - Horrible Customer Svce

Posted: 2015-07-29 by    ALAN ADELMAN
Complaint Rating:  0 % with 0 votes
I bought a new S6 from Best buy ~5 weeks ago. Since the day I brought it home it required recharging 2 times/day if I barely used it, or 3 times per day if I used it. I brought it back to Best Buy numerous times, but they could not find anything wrong. 1 week ago the microphone stopped working...

Samsung - bad customer service

Posted: 2015-07-28 by    Danny Huynh
Complaint Rating:  0 % with 0 votes
I sent the galaxy note 4 in for repair phone was in perfect condition cept for a black screen, samsung said there's liquid damage and will not do the repair, but when i got my note 4 back from samsung, my note 4 got a major broken screen and black rubber piece sticking up on top of my screen,...

Samsung - Cheating

Posted: 2015-07-28 by    riessa
Complaint Rating:  0 % with 0 votes
I was looking for Samsung alpha...I saw it for 1199 in e max MOE, but was temporarily out of stock. So went to IBN Battuta mall There In sharaf DG I saw the same for 2200 or 2300.So I told salesman that I saw it for 1199 in e max. salesman told me they had a provision If I could show the snap...

Samsung - New York, Hudson - Service contract / no service

Posted: 2015-07-27 by    Eric Barnes
Complaint Rating:  0 % with 0 votes
in 2013 we purchased a Samsung washer and dryer. We purchased a 5 year warranty with full service / repair contract. In 2014 the dryer broke and it took 2 weeks to have it repaired. On July 22 the washer broke. We have called every day since the 22 through the 27 and Lowes service people continue...

Samsung - Repairs reject on warranty

Posted: 2015-07-24 by    lishenb
Complaint Rating:  0 % with 0 votes
Submitted a galaxyS4 for repairs under warrant I now have to payR3300 yet am still paying the installment of R400. If I can not afford to pay the repairs fee I must pay a rejection fee of R250. Please help. Reasons for rejection of warranty is previous work done of which is not correct there...

Samsung Galaxy S4 - Handset Faulty (Poor Response from Awok Team)

Posted: 2015-07-22 by    Gowtham.T
Complaint Rating:  0 % with 0 votes
Iam Gowtham. I buy Mobile phone Samsung Galaxy S4 (Black Color) on 1 June 2015 from awok. The item found faulty that is the audio IC of the phone failure. Reported the awok Customer care delegate through 80088008. Taken back the mobile for replacement. During the receipt of new handset Samsung...

Samsung - Fraud Message

Posted: 2015-07-20 by    Alpesh Nakrani
Complaint Rating:  100 % with 2 votes
It is the number 8468083789
Message text:
You won5 crore rps in (Presicent of US) can't write name due to forbidden words lotery in Samsung Company. To clain your prize send your name, adres, phno, age to this id:

Samsung - 60" internal cracked screen

Posted: 2015-07-16 by    FixmyTV
Complaint Rating:  0 % with 0 votes
I contacted samsung on 6/30 regarding my television that I purchased on 2/9/15. The volume was going up&down and it was turning on&off on its own and there were lines & dots on one side of the screen.After trying to fix it remotely I was told they would send a tech out to fix it. I was contacted...

Samsung - Ontario, Brampton - Damaged phone

Posted: 2015-07-12 by    Tushar Aggarwal
Complaint Rating:  0 % with 0 votes
i bought my Samsung Galaxy S6 smartphone about two months ago. i was experiencing a problem with my camera and fingerprint scanner. i went to the heartland repair center on 8th of july on wednesday. i told them about my problem.
in starting they were not able to understand...

Samsung Galaxy S4 - lost courier

Posted: 2015-07-01 by    TARUNdhiman5
Complaint Rating:  0 % with 0 votes
sir i send a courier with trackon courier kaithal, haryana to amazon seller services pvt ltd A43, ground floor, mohan cooprative industrial estate, Main mathura road, south delhi new delhi-110044 awb no. 443553587 samsung galaxy s4, rs. 18000 before somedays my courier is back on courier branch...

Samsung - Refrigerator Warranty

Posted: 2015-07-01 by    petepeter
Complaint Rating:  0 % with 0 votes
My shiny new Samsung french door began leaking water from the ice bucket last week. I tried to remove the ice bucket, but it is stuck and will not budge. I watched the videos online and, when nothing seemed to work, called Samsung to get it serviced. My wife explained the problem to a very helpful...

Samsung - They broke my tablet while repairing it, had to ship back, falsify shipping dates/times

Posted: 2015-06-23 by    Rene_R
Complaint Rating:  0 % with 0 votes
I bought a Galaxy 4 Tablet 4 months ago at the AT & T store. It's under warranty, and that usually means "it's under warranty". I have never left the house with it and I have used it about 30 times. I sit and play games on it and check my mail. I am very careful and gentle...

Samsung - Delay replacement and no reply from customer service

Posted: 2015-06-20 by    hend ramadan
Complaint Rating:  0 % with 0 votes
I handed over my tablet to the private maintenance center on 9/5/2015 and received it at 29/5/2015 and handed over on 1/6/2015 and received call told me you will replace my tablet and still now no response and if i call customer service told me call you after 2 days and no manger can speak to...

Samsung - Faulty LED 65" TV

Posted: 2015-06-03 by    LiGi.
Complaint Rating:  0 % with 1 votes
Our 65" TV (model UN65F7100AFXZC) has become faulty after 20 months (6 months after the warranty period). Suddenly this dark band appeared horizontally across the screen. We called Samsung and we were told to bring it in for repair and that nothing could be done by them because warranty...

Samsung Fridge - Patethic service

Posted: 2015-06-03 by    SAR Ahmed
Complaint Rating:  0 % with 0 votes
My samsung fridge has stopped working 3 times this year already and every time we call onalds to fix this fridge they charge a callout fee. Surely in 6 months this fee should be covered by warranty. Also the owner promised to come out himself and now been waiting for 3 days. Shoddy workmanship...

Samsung - Pricing

Posted: 2015-05-30 by    Kabeeri
Complaint Rating:  0 % with 0 votes
I have been looking around for the Samsung WIFI Speaker WAM 550, i get to the digital experience/Samsung store in fourways crossing and dealt with a gentlemen named Glen Modisenyane. He indicated that they have stock of this item yet it is a discontinued product which they would be sending back....

Samsung Laptop - New York, New York - Bad Service

Posted: 2015-05-29 by    Shandy123
Complaint Rating:  0 % with 0 votes
I recently ordered a laptop (actually 2 by accident) from Adorama. When i made the first order the payment was
declined as my bank thought it was unusual activity and called me. They said i had to re-order so i did.
So i contacted Adorama by email as im in the UK. a few days...

Samsung - Missouri, Cape Girardeau - Update for phone

Posted: 2015-05-29 by    lindae2005
Complaint Rating:  0 % with 0 votes
My Samsung Galaxy S5 was updated a few weeks ago and since then I have been having problems with both my phone and my Nook which is also an Android. I am having trouble reading newsfeeds as they freeze while reading, phone is unresponsive, goes to black screen and goes back to the beginning...

Samsung - Defective Washer

Posted: 2015-05-26 by    JM12345
Complaint Rating:  0 % with 0 votes
I bought a very expensive washer (over $500) that does not clean clothes. Their customer service is the worst I have experienced and there service techs are a 3rd party whose main goal is to protect their relationship with Samsung, and servicing a defective waher is completely secondary. I have...

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