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Samsung Customer Care Service

Samsung Electronics America Inc.

85 Challenger Rd Fl 7
Ridgefield Park
New Jersey
United States - 07660

Customer Support Phone Numbers

+1 973 440 1604 0 0
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Samsung Complaints & Reviews

Samsung / Washing machine

Igred on Sep 23, 2016
Hello. I have purchased a Samsung washing machine and about after two months of using it broke. First of all I contacted the local store where I bought the machine, but they said that there was noting they could do and said that I need to contact the Samsung directly. When l contacted them they...

Samsung / Samsung galaxy s7

GF0130 on Sep 22, 2016
My new Galaxy S7 does not properly synch contacts with the uConnect radio in my 2012 Jeep Grand Cherokee. I can make calls but instead of one contact with multiple contacts (home, mobile) there is one contact for each phone number. When asked to dial, the car wants line 1 or line 2, not...

Samsung / Samsung gear s2

DrAR on Sep 16, 2016
Beware of the bezel it is also defective as well. I purchased a gear s2 from best buy on December 2015 for my wife as a Xmas gift. About a month ago, during normal use (she was checking a notification) the bezel popped right off. I called Samsung Support and they gave me a shipping label...

Samsung - Maine, China / Note 5 warranty

YoPauly on Sep 13, 2016
I just spent a total of 7 days and over 6 hours on the phone (on hold mostly) to get warranty repair on my Note 5 which has a bubble under the screen. A quick web search shows reports of many note 5 owners having the exact same issue. My phone is less than a year. I paid full retail value at...

Samsung Canada - Alberta, Edmonton / Smartphone promotions

Was a loyal customer on Sep 1, 2016
Samsung offered a Mothers Day promotion when I purchased my Samsung S7. I had sent in the appropriate forms and expected that I would receive the promotion within 4-6 weeks. Nothing came and this is the journey that I have been on ever since!! 1. Called the 1-800 number and logged a ticket...

Samsung / Poor quality

Brandon on Sep 1, 2016
Recently I've purchased a new Samsung phone (S7) and really loved the design and some new features. But the phone itself was a disaster. First of all I was very disappointed with the battery. I charged my phone and at the end of the day I had to charge it again. I used internet for about 3...

Samsung / Samsung note 4

Nikhil A Arora on Aug 30, 2016
Dear Team, I have returned a defective note 4 whose mic was not working. This is the second time it has happened. We have tried to reach your team multiple times and we get different answers each time. I have no clue what is going to happen with my phone. The reference number i...

Samsung / Refrigerator

Ashok Bhargava on Aug 30, 2016
Samsung double door refrigerator rt24cdlb1/xtl fridge gas leak and condemnation. I bought a samsung double door refrigerator rt24cdlb1/xtl on 03/07/2011 from their dealer kay dee electronics noida wide invoice no. 2602, in my house in delhi. On 20/08/2016 the fridge totally broke down...

Samsung / My TV could not be repaired after a number of complaints on toll free number

Ajaykr Gupta on Aug 28, 2016
My 29 inch CRTV is not working. I have registered complaints many times on call centre no 18002668282 but my problem still could not be resolved. Complaints no 8430314458 dated 28.8.2016 4219585257 dated 13.8.2016 4217014293 dated 3.7.2016 4216200131 dated 19.6.2016 4210558840 dated...

Samsung / Repairing galaxy s6

So Yeon Song on Aug 22, 2016
My phone repair is under the temporary hold for 3 weeks because of unavailable parts without any further notice except for just asking me to wait. I asked the Samsung support to offer me at least the estimated date, but there is still no response even they said it will be noticed by email...

Samsung / Irreparable mobile device-waiting customer

Najeeb Karippakulam on Aug 15, 2016
I bought the samsung galaxy grand prime 4g mobile device in august 2015. The very next week the problem started with the display of the device. A bar showing sim 1/sim2 and brightness comes and gets stuck on the lock screen. So many times i had taken it to the service centre and they had...

Samsung / My Handy Key Charger

Mummers3 on Aug 10, 2016
I, like so many others have been scammed by this company I ordered my handy key charger back in May of this year. I have still not received it or my refund. I have contacted them on numerous occasions . After my first refund request, they replied that it was being reviewed by the refund depth...

Samsung / samsung horror

Thabi Kay on Aug 10, 2016
I called adh for a screen replacement they called and asked when they can come collect the phone, on a recorded line i asked when how much will to cost to fix the existing damages on my phone, they said will call me once they've quoted me, now i need a screen replacement and samsung i...

Samsung / Phone Samsung J7

Said Adly on Aug 10, 2016
Dear Samsung customer service I bought a phone Samsung J7, after two months of use the phone completely stopped working I went by the agent in Egypt Giza pyramid, and after receipt of the examination, I called to ask about the phone a week later and the response was that the phone needs to...

Samsung Electronics - New Jersey, Ridgefield Park / Customer Service

amert20 on Aug 8, 2016
I bought the TV directly from Samsung e-commerce. I ordered outside installation. When they came to install to the wall they found that one of the wall mount adapter (small special screw) were missing so they could not hang the TV but have to pay for service. I called Samsung to request...

Samsung / Awful service

Rick on Aug 1, 2016
I have purchased a new Samsung Galaxy S6 phone and it arrived broken. The store I bought it from refused to refund me so my only and last hope was Samsung. I went to Samsung service center and explained what happened. I asked them to check what was wrong with my phone and why wasn't...

Samsung / Refrigerator

Nirm on Jul 26, 2016
Sir i bought new refrigerator of samsung 2 door from vijay sales janakpuri on 20th of january 2016 for rs 39400/-.We were not happy with the cooling of refrigerator from day one went to vijay sales they said talk to samsung, we are having one more bigger refrigerator og lg in our house so...

Samsung - Ontario, Mississauga / Refrigerator

ctom on Jul 22, 2016
Bought a Samsung refrigerator from Costco. Broke down 5 months later. It was repaired on Samsung warranty. Samsung told us to email food receipts. Refridgerator broke down again, repaired, and then broke down again for a third time. Each time, we time we emailed food receipts for spoiled...

Samsung - Québec, Kirkland / Samsung Galaxy S6

miker2017 on Jul 20, 2016
I purchased a Samsung S6 November 2015. Since then the main board is always getting fried. Samsung Service Center tells me "You had a defective board and you should be OK after the repair" I was on a 4 week business trip when on the second week I experienced the same problem. I returned...

Samsung - Florida, Gulf Breeze / Customer Service

bcoops on Jul 19, 2016
Less than a year ago I purchased all brand new Samsung appliances from Lowes. on June 6th my microwave stopped working. I called Lowes and they sent out a local contractor to repair it. They ordered the suspected failed parts but this did not fix the problem. The contractor took the...

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