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Samsung Customer Care Service

Samsung Electronics America Inc.

85 Challenger Rd Fl 7
Ridgefield Park
New Jersey
United States - 07660

Customer Support Phone Numbers

+1 973 440 1604 0 0
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Samsung Complaints & Reviews

Samsung / Refrigerator

Nirm on Jul 26, 2016
Sir i bought new refrigerator of samsung 2 door from vijay sales janakpuri on 20th of january 2016 for rs 39400/-.We were not happy with the cooling of refrigerator from day one went to vijay sales they said talk to samsung, we are having one more bigger refrigerator og lg in our house so...

Samsung - Ontario, Mississauga / Refridgerator

ctom on Jul 22, 2016
Bought a Samsung refrigerator from Costco. Broke down 5 months later. It was repaired on Samsung warranty. Samsung told us to email food receipts. Refridgerator broke down again, repaired, and then broke down again for a third time. Each time, we time we emailed food receipts for spoiled...

Samsung - Québec, Kirkland / Samsung Galaxy S6

miker2017 on Jul 20, 2016
I purchased a Samsung S6 November 2015. Since then the main board is always getting fried. Samsung Service Center tells me "You had a defective board and you should be OK after the repair" I was on a 4 week business trip when on the second week I experienced the same problem. I returned...

Samsung - Florida, Gulf Breeze / Customer Service

bcoops on Jul 19, 2016
Less than a year ago I purchased all brand new Samsung appliances from Lowes. on June 6th my microwave stopped working. I called Lowes and they sent out a local contractor to repair it. They ordered the suspected failed parts but this did not fix the problem. The contractor took the...

Samsung / Fixing a faulty tablet

Robin Svenson on Jul 13, 2016
I hate cliches, but, if I could give Samsung's customer service a negative rating, I would. My Samsung tablet started glitching three months after I bought it. It is now five months after I bought it, and the thing is almost unuseable. I have been trying to get it fixed for those two...

Samsung / 46" Led TV

Amanda Burris on Jul 13, 2016
I purchased a brand new 46" LED TV February 24, 2015 (today's date is 7/13/2016). I only used this television when I went to bed at night and always set a timer for it to turn off. A couple months after purchasing the television, the TV screen would randomly shut itself off but would turn...

Samsung / ADH Premium after sales nightmare experience

sindiso on Jul 13, 2016
 Hi my name is sindiso Mtetwa In march i initiated a claim and wrote an email for my s6 edge which had a cracked screen and was overheating. I did not receive a response, but at the same time I registered my handset online with ADH. Last month in June after not receiving feedback and the...

Samsung - Florida, Gainesville / Galaxy S7 Active smartphone

Dechelle Jones Marchetti on Jul 10, 2016
So I bought the S7 active phone because I love the ruggedness and water proof/resistant features of my S5 active so it could only get better right? WRONG! It may be rugged but water resistant IT IS NOT!!! Now I am not one to immerse my phone for 30 minutes in 5 feet just for fun, but I...

Samsung / Blu-ray 3D player

Cliffordj on Jul 9, 2016
My Blu-ray started showing FAN NG and then switches itself off. I took it to the Samsung branch in Springfield park Durban. They "repaired" it and had it for about 3 weeks. I fetched it and when I plugged it in it wasn't even 4-5 hours and it was doing the same thing. Showing FAN NG and...

Samsung / TV screws for for wall mounting

bunny chaser on Jun 30, 2016
I purchased a 50" LED Smart TV and when it arrived I wanted to use my existing wall mount to hang my TV. When I looked at the back of the TV to see where the screws were to mount there were none! I called Samsung and they said that is their policy not to include the screws needed for wall...

Samsung - Ohio, Englewood / washer defective drain pump

gz9c0b on Jun 28, 2016
Yes Samsung service stinks. My drain pump fell off the washer and proceeded to flood my basement. The independent repair tech I called said there is a service bulletin that says there is a redesigned pump bracket and pump to rectify this. I sent an email to Samsung which went unanswered...

Samsung - Kansas, Pittsburg / TV

Cjbadart on Jun 24, 2016
We recently upgraded to a 48" Samsung smart tv. Model #UN48J5200 this past Christmas. Well about two weeks ago we noticed a small color blur in the upper right corner. By the next day the blur had expanded to half of the right edge of the screen and from that there were several lines going...

Samsung Egypt / LED 40 UA40F5000

Mohamed Haredy on Jun 22, 2016
T-M13FMASC-1014.0 006B3GADC0020Z I've LED from 26 month I know that the grantee is 24 month but i have problem so I called Samsung support in Egypt to fix it with fees it's OK But I was surprised from ignore and disregard form them it was unexpected It was more than 5 calls and complain...

Samsung / Black line coming through my Samsung TV UN60HU8550

Ravirajsinh on Jun 21, 2016
Today I was watching an TV Show and suddenly my TV suddenly stopped and than I see that there is one big single black line at bottom of my TV. I bought that TV last year and it's out of warranty now so samsung is telling me that I need to go to service technician and pay him to solve my...

Samsung / Samsung Smart TV purchased December 2015

S.Levy on Jun 20, 2016
The "guide" on my Samsung SmartTV quit working correctly two weeks ago. I called Samsung two weeks ago about the issue and never re ceived a call back. So today (06/20) I called them and gave them the 'ticket number'. The problem I was told was that the TV broadcasters are sending out the...

Samsung / Cell phone and washer and dryer

smbas on Jun 7, 2016
My wife and I have Samsung galaxy 3, we both had one when they first came out and loved the phone so when we up graded we bought the Samsung galaxy 3 again, just under a year we were having problems with the batteries staying charged, I call and customer service said sorry the phone over a...

Samsung / Smart TV model UA46D8880

Nabatian on Jun 6, 2016
A couple of years ago, I bought a Samsung Smart TV model UA46D8880. It worked fine until yesterday when it switched off suddenly. I switched it on again but unfortunately it switched off automatically once again in a few seconds. Upon calling the Samsung service center, they sent their...

Samsung / S7 Mobile Phone

OzMick on Jun 4, 2016
Rear camera lense on the Galaxy S7 is so flimsy it cracks at a touch and then the warranty is void. Very disappointing for a claimed great phone to include substandard materials. I will not be paying for getting this fixed - I will be demanding a refund and buying other. Shame on Samsung.

Samsung India / Refrigerator

Mark David on Jun 2, 2016
From: Mark [mailto:mark@wings-promos.com] Sent: 02 June 2016 10:16 To: 'samsungambattur@gmail.com'; 'support.india@samsung.com'; 'samsung.kankurgachi@gmail.com'; 'support.india@samsung.com'; 'prayag.servicespune@gmail.com'; 'padmacommunications.samsung@gmail.com'; support.india@samsung.com Cc...

Samsung / Samsung Galaxy S7 Edge replacement

Don Williamson on May 29, 2016
I have had a ticket to replace my phone on file for over a month. I was told my replacement had shipped next day by someone named 'Erica' about 4 weeks ago. She assured me it had been sent. Never got anything. Then I was told I would be getting it soon. Then I was told no information...

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