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Samsung Customer Care Service

Samsung Electronics America Inc.

85 Challenger Rd Fl 7
Ridgefield Park
New Jersey
United States - 07660

Customer Support Phone Numbers

+1 973 440 1604 0 0
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Samsung Complaints & Reviews

Samsung / Deceive and lack of respect for the right of customers

ghazwan on 2016-05-02
Frankly maintenance when Samsung from the worst possible and in my life will not buy any device Samsung if the way of dealing with this bad form because you purchased a washing machine and a detent position and the employee a respectable others responsible for maintenance in the branch of...

Samsung / Washing machine

nermo on 2016-04-27
Our washing machine was working properly till a month and half ago it was doing really loud noise, since then we are experiencing the most worse customer service support we called Samsung customer service support and they promised they will come and check the washing machine, first time...

Samsung / Led tv

Badiul Alam on 2016-04-22
We bought a new TV from JUMBO Mall of Emirates Dubai. First day the screen got black and we called jumbo they said you will get help from SAMSUNG customer services. I am having a daily call for last four days with no answer. They are saying their technician will visit us but they don't...

Samsung - Texas, Plano / Galaxy Grand Prime Smart Phone/Service

William Hull on 2016-04-22
I bought this phone for my wife for Christmas 2015.Two months later it shut down, with this on the screen, Custom Binary Blocked by FRP. My wife and I are 62 years old, we are not tech savey.BUT Samsung says This our Fault. The phone was bought from Walmart, and you all know about their...

Samsung / Warranty not followed on faulty Blu-ray player

Morne Grewar on 2016-04-22
I handed in my Blu-ray Speaker bar at a Samsung authorised repair centre on 13/03/2015 after I experienced issues with the Blu-ray player component and the sub-woofer not connecting (unit still under warranty). After about a month and a half I got the unit back just to find the Blu-ray...

Samsung / Samsung A7 and Cellsure

Marie Meiring on 2016-04-18
Good day, My cellphone is a Samsung A7, I am on a contract and upgraded in November to the new A7 phone, I took out insurance for the screen if it gets damaged, the cellphone fell down, then the screen turned all black and I could not use the phone, they send an sms to state that my...

Samsung / Samsung j1ace/j110h model no

Saurabh Kunti on 2016-04-17
I buy i samsung cell phone model j110h/j1ace, perched date-15/10/15, this phone 1 year warranty, but this time my phone lcd is cracked, pda is ok, but no display, picture anything, on/off is ok, but this time samsung care not free service in this phone, & repair chargeable 4000 rupee...

Samsung / Cell Phone

Lizelle Botha on 2016-04-13
I had to upgrade my children's phones, and switched to Cell C. My son wanted a Samsung Gear S2 for his birthday, but as they were not available yet, I asked the salesperson who attended to my upgrade, if there are specific phones compatible with the Gear, they told me all smartphones with...

Samsung / Transglobal - Alberta, Edmonton / Microwave repair

melissa44 on 2016-04-07
On April 4th, my Kenmore - Samsung microwave that was less than 1 years old died. Just stopped working in the middle of a cycle. We unplugged it, plugged it back in and then it started working again. But then it stopped. I called the service number that was on the invoice as we had bought...

Samsung / Pathetic after sales service

Angela Hendriks on 2016-03-29
I purchased a samsung french style fridge model: RFG28MESL on 06 january 2014 from dion wire canal walk . on 27 may 2015 we logged our first complain regarding the faulty water filter which an technician came out for, but the problem was never resolved. on 16 september 2015 we logged...

Samsung Electronics America Inc. / Samsung

RGiovanatti on 2016-03-18
I purchased a new Samsung Galaxy black - SM-G900VZKAVZW for my daughter on Jan, 12th, 2016 through a service provider, Verizon. I wanted her to have a new phone specifically since she is now on a work term in Peru, so I wanted something reliable, so I thought. About a month ago, the phone...

Samsung / Samsung s7 phone

Daniel Fosu Boateng on 2016-03-14
Having placed an order for a samsung S7 on the 4th march with the expectation of receiving my package on 8th march before it gets lunched, it turn out not to be the case. I waited and waited and even as write the phone has not arrived. I contacted the samsung customer support service on...

Samsung - Idaho, Pocatello / S5 Active Phone

KimEllis1 on 2016-03-12
I purchased the S5 Active phone from AT&T 10 months ago. One of the main reasons I chose this model was due to the fact that it was water proof. I am an active person like to hike and ski etc. In February I took a trip to Mexico and wanted to take pictures of the fish and turtles in the...

Samsung / Hob - CI61R2AA ST Oven - BF 641 FST Single PKG 0007/XFA

Gavin Gehlig on 2016-03-11
1. The original serial numbers Hob - CI61R2AA ST Oven - BF 641 FST Single PKG 0007/XFA 2. Hob was replaced - delivery note attached 3. Numerous problems with oven and hob switching off whilst cooking, baking or roasting, grilling Cant seem to use more than 2 plates at a time on the...

Samsung - New Jersey, Ridgefield Park / Backorder

Wendy on 2016-03-10
I've purchased a Samsung smartwatch from this website back in December as a birthday gift for my mother. It is now March and I'm still waiting for my order to arrive. I called them several times and every time was put on hold for about 20 minutes. Then I called again and pretended I was a...

Samsung - Florida, Boca Raton / Customer Service

Matthew Kaley on 2016-03-09
Samsung tech support is the worst customer based service I have ever dealt with. Every time I call no one is ever knowledgeable on anything. The fact I am hard of hearing and they barely speak English on the other end definitely doesn't help the situation. I purchased 4 items a little more...

Samsung / Ongoing Malfunctioning Compressor with Risk of Fire

NicoleT3 on 2016-03-08
Samsung Refrigerator RF4287HARS Serial # 104643CBA00662 Z Ticket #: 214-288-2579 & 511-367-0953 08 March, 2016 I purchased a refrigerator from the brick 26/11/2011. The compressor malfunctioned within 11 months after purchase. It was covered under warranty for labor and part during that...

Samsung / Side by Side Stainless Steel Refrigerator Model # Rf263teaesr

Jdfin on 2016-03-05
Cost over $2000, less than 4 years old and now the evaporator coils are icing up (solid block of ice) which affects the refrigerator side of the unit. Samsungs fix consist of removing all of your food, unplugging the refrigerator for 24 hours and then plugging it back in. Online tech...

Samsung - New Jersey, Ridgefield Park / No updates!

James on 2016-03-02
I bought my Samsung phone about two years ago and for who knows why they stopped updating their software. Because of that many apps cannot be installed or updated! I actually understand what they are trying to do. They are updating only new phones and try to force customers to buy their...

Samsung / Mobile Samsung S6

Maro Mms on 2016-02-29
لقد قمت بشراء موبايل سامسونج وبعد اربعة ايام اكتشفت بة عيوب فى الصناعة وتوجهت الى توكيل يونيون جروب الموجود فى شارع فريد سميكة مصر الجديدة يوم 12/02/2016 وتمت الاجراءات واخذ الموبايل وشهادة الضمان والفاتورةومتحدث الفرع اعطانى فاتورة الاستلام وقال لى اتابع معة من 10 الى 15 يوم عمل ليتم استبدال...

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