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Samsung Customer Care Service

Samsung Electronics America Inc.

85 Challenger Rd Fl 7
Ridgefield Park
New Jersey
United States - 07660

Customer Support Phone Numbers

+1 973 440 1604 1 1

Samsung Complaints & Reviews

Samsung/mtn / Repair centre for samsung

Linda L McKenzie on Dec 2, 2016
Date of incident: 10/11/2016 Account No: C0112879 IMEI/Serial No: 359469078891557 Phone Type: Samsung SM-G930 S7 Contract M Number: M-0000155904 On the 2nd November 2016, I upgraded my MTN contract to the Samsung S7. On the 9th November 2016, 7 days later, my phone overheated and stopped...

Samsung / Galaxy s7 edge

Amin AlSharif on Nov 27, 2016
Thursday 24/11/2016: So, i had my galaxy s7 edge screen glass broken (Which honestly, i do not know how) and i took it to samsung service center which is located in the mall of the emirates. An employee whose name is wael met me with a totally unacceptable attitude and for no obvious reason he...

Samsung / Galaxy note 7/gear vr

Bruce Sharp on Nov 23, 2016
I purchased my first Samsung Galaxy Note 7 through T-Mobile on 8/04/2016. Very shortly thereafter, the phone was recalled. I then received another Galaxy Note 7, which also was recalled. Shortly after assuming that all problems with the phone had been corrected with the second phone, I...

Samsung / Samsung's flagship plasma tv - dead after just 3.5yrs !!!

Deron Emmanuel on Nov 16, 2016
I am gravely disappointed in my purchase in March 2013 of the then Samsung flagship Plasma TV PN51E8000. I paid over $2000 CAD at Leon's in Whitby Ontario and took the Leon's 2 yr extended warranty as well, being told that this TV was the cream of the crop of TVs. In May 2013 I had to have...

Samsung / Samsung galaxy j7

Mohit Rawat on Nov 15, 2016
my complain is that i was purcase a samrtphone from the market but some problem occured thatsway i will send it to service centre last 2 months when i ask him wheather my smartphpone repaird they answerd me sir plz with for some day . when i turn back ans ask him about the phone than they...

Samsung / Mobile handset a800f model samsung

nagpal on Nov 14, 2016
To, Samsung india ltd 14 nov 16 Waiver of charges for repair of samsung handset model no a800f Imei no 353004071417765. job no 4225494930 1. above mentioned mobile handset belongs to me and was purchased from an autorised samsung dealer. as per records the handset is still under...

Samsung / Repair service

Luvis on Nov 10, 2016
First I admit that the phone was damaged because of me. I accidentally dropped my S6 Edge+ under the water for 5 seconds.Because of the design, I couldn't take the battery or anything out to dry. So I know there's no way I could revive my phone. So I sent down to Samsung with an...

Samsung / Samsung fridge

Terasa on Nov 8, 2016
We are completely disappointed in our Samsung fridge and to top it off...their terrible customer service. We have been calling in to Home Depot and Samsung regarding issues with our fridge about a month after we bought it brand new from Home Depot. Now, almost a year later, we continue to...

Samsung India, Led Smart Tv / led smart tv (ua40k5570)

zindi on Nov 1, 2016
Sir, I, rjinder singh purchased an samsung led smart tv model no. Ua 40k5570, from samsung smart plaza, owned by harjit singh &co.Tarn-taran, punjab on 8th september 2016.At the time of explaining(Prior purchasing) about the features of this particular led tv of above mentioned model...

Samsung / Led tv 40" model no ua40j5100

Suresh Sapre on Oct 30, 2016
I purchased the above model on 29/4/2015 for Rs 46600/-.This was with warranty of 1 year. On 20th October 2016 TV stopped working .I called the technician from authorised centre. He visited on24/10/2016 and inspected the TV.He told me that the display has become defective and the same can...

Samsung / Defective phone

Lucia on Oct 26, 2016
I'm very disappointed with Samsung! Bought Samsung mobile phone and mine was defective, unfortunately I did not notice that earlier. First of all I contacted the store and they said that it was manufacturers mistake and said that I need to contact Samsung directly. So I found their contact...

Sanel Honiball / Samsung S7

EJ Honiball on Oct 24, 2016
Did my upgrade on my contract beginning of September 2016. After 1 done my started to freeze without any reason. Took phone back to the dealer they sent it to a technician after r days the technician sent my phone back to dealer as according to him there are no problems. Got it again 1 day...

Samsung / Smart tv, note 5 and remote for tv

Terri Haslinger on Oct 23, 2016
Less than 1 year, ago, I bought a Samsung Smart TV, Note 5 and remote. All 3 broke before the year was up. I had to have the Power Supply replaced on the TV. (A power supply that should have lasted a lot longer than 6 months.) On the Smart phone (Note 5) I was without a phone for over 1...

Samsung / Led tv

Nishant Singhai on Oct 19, 2016
I bought a TV on 11 oct from west delhi dealer. the dealer made a messup by delivering wrong TV. I got this sorted out after couple of days. Then the replaced TV with an invoice of 38000 was given to me. after 4 days, it started showing display problems. someone from the samsung customer...

Samsung / So disappointed with Samsung!

Tristana on Oct 19, 2016
I have purchased this Samsung Galaxy note 7 and it burned!! This phone is dangerous. There were no visible defects when I bought it, but then I saw a lot of jokes bout Note 7, but could not understand what was that all about. Two days ago y phone burned! I wanted to charge it and then I...

Samsung Hard Disk / Payment is not received (Refund)

rajanikant ojha on Oct 17, 2016
Sir I brought New 2015 samsung Hard Disk 2 TB. First time i am using 5 aug 2016 after some data it is not working. I can request to refund the money, but cus care advice format hd and saving some data. After some time hd is not copying . Till date everytime formatting hd then only copy...

Samsung India / Cheating samsung note 5

asma begum on Oct 16, 2016
I purchased samsung note 5 on may 10 2016. But it started giving me problem from day 1. I thought it was bacause i didnt get my phone updated. As i work i found time to take it to samsung customer care at paradise, secunderabad on 20th may. I told them about network problem and they...

Samsung / Note 5

My 1 year old Note5 mobile has suddenly Failed, the screen got green lines, touch stopped working, phone cannot recognize the SIM anymore. The device still have 1 year warranty on it but Samsung refused to repair it under warranty claiming that it has a dent on the side, never the less the...

Samsung Tv 32 Inch Led / Smps damaged and not replaced for more than 2 weeks

Sumit Shah ctc on Oct 8, 2016
This is Sumeet Shah, my 32" LED TV SMPS is damaged, Complaint Date: 30/09/2016, Service request number: 4222554678. Cuttack Service Centre is not co-operating to resolve the issue. They are saying when they will receive the parts then they can help. Please don't buy Samsung product as their customer service is very poor.

Samsung / Mobile phone

Atropin I.V. on Oct 4, 2016
I just read the comments from poor samsung cs who is whining. I have a Note7 that I bought in UAE soon after it came out and came to Canada. upon hearing the recall, I promptly registered my phone as requested. after that samsung inserted a software that limited the charge on the phone and...

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