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Samsung Customer Care Service

Samsung Electronics America Inc.

85 Challenger Rd Fl 7
Ridgefield Park
New Jersey
United States - 07660

Customer Support Phone Numbers

+1 973 440 1604 0 0
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Samsung Complaints & Reviews

Samsung / My TV could not be repaired after a number of complaints on toll free number

Ajaykr Gupta on Aug 28, 2016
My 29 inch CRTV is not working. I have registered complaints many times on call centre no 18002668282 but my problem still could not be resolved. Complaints no 8430314458 dated 28.8.2016 4219585257 dated 13.8.2016 4217014293 dated 3.7.2016 4216200131 dated 19.6.2016 4210558840 dated...

Samsung / Repairing galaxy s6

So Yeon Song on Aug 22, 2016
My phone repair is under the temporary hold for 3 weeks because of unavailable parts without any further notice except for just asking me to wait. I asked the Samsung support to offer me at least the estimated date, but there is still no response even they said it will be noticed by email...

Samsung / Irreparable mobile device-waiting customer

Najeeb Karippakulam on Aug 15, 2016
I bought the samsung galaxy grand prime 4g mobile device in august 2015. The very next week the problem started with the display of the device. A bar showing sim 1/sim2 and brightness comes and gets stuck on the lock screen. So many times i had taken it to the service centre and they had...

Samsung / My Handy Key Charger

Mummers3 on Aug 10, 2016
I, like so many others have been scammed by this company I ordered my handy key charger back in May of this year. I have still not received it or my refund. I have contacted them on numerous occasions . After my first refund request, they replied that it was being reviewed by the refund depth...

Samsung / samsung horror

Thabi Kay on Aug 10, 2016
I called adh for a screen replacement they called and asked when they can come collect the phone, on a recorded line i asked when how much will to cost to fix the existing damages on my phone, they said will call me once they've quoted me, now i need a screen replacement and samsung i...

Samsung / Phone Samsung J7

Said Adly on Aug 10, 2016
Dear Samsung customer service I bought a phone Samsung J7, after two months of use the phone completely stopped working I went by the agent in Egypt Giza pyramid, and after receipt of the examination, I called to ask about the phone a week later and the response was that the phone needs to...

Samsung Electronics - New Jersey, Ridgefield Park / Customer Service

amert20 on Aug 8, 2016
I bought the TV directly from Samsung e-commerce. I ordered outside installation. When they came to install to the wall they found that one of the wall mount adapter (small special screw) were missing so they could not hang the TV but have to pay for service. I called Samsung to request...

Samsung / Awful service

Rick on Aug 1, 2016
I have purchased a new Samsung Galaxy S6 phone and it arrived broken. The store I bought it from refused to refund me so my only and last hope was Samsung. I went to Samsung service center and explained what happened. I asked them to check what was wrong with my phone and why wasn't...

Samsung / Refrigerator

Nirm on Jul 26, 2016
Sir i bought new refrigerator of samsung 2 door from vijay sales janakpuri on 20th of january 2016 for rs 39400/-.We were not happy with the cooling of refrigerator from day one went to vijay sales they said talk to samsung, we are having one more bigger refrigerator og lg in our house so...

Samsung - Ontario, Mississauga / Refridgerator

ctom on Jul 22, 2016
Bought a Samsung refrigerator from Costco. Broke down 5 months later. It was repaired on Samsung warranty. Samsung told us to email food receipts. Refridgerator broke down again, repaired, and then broke down again for a third time. Each time, we time we emailed food receipts for spoiled...

Samsung - Québec, Kirkland / Samsung Galaxy S6

miker2017 on Jul 20, 2016
I purchased a Samsung S6 November 2015. Since then the main board is always getting fried. Samsung Service Center tells me "You had a defective board and you should be OK after the repair" I was on a 4 week business trip when on the second week I experienced the same problem. I returned...

Samsung - Florida, Gulf Breeze / Customer Service

bcoops on Jul 19, 2016
Less than a year ago I purchased all brand new Samsung appliances from Lowes. on June 6th my microwave stopped working. I called Lowes and they sent out a local contractor to repair it. They ordered the suspected failed parts but this did not fix the problem. The contractor took the...

Samsung / Fixing a faulty tablet

Robin Svenson on Jul 13, 2016
I hate cliches, but, if I could give Samsung's customer service a negative rating, I would. My Samsung tablet started glitching three months after I bought it. It is now five months after I bought it, and the thing is almost unuseable. I have been trying to get it fixed for those two...

Samsung / 46" Led TV

Amanda Burris on Jul 13, 2016
I purchased a brand new 46" LED TV February 24, 2015 (today's date is 7/13/2016). I only used this television when I went to bed at night and always set a timer for it to turn off. A couple months after purchasing the television, the TV screen would randomly shut itself off but would turn...

Samsung / ADH Premium after sales nightmare experience

sindiso on Jul 13, 2016
 Hi my name is sindiso Mtetwa In march i initiated a claim and wrote an email for my s6 edge which had a cracked screen and was overheating. I did not receive a response, but at the same time I registered my handset online with ADH. Last month in June after not receiving feedback and the...

Samsung - Florida, Gainesville / Galaxy S7 Active smartphone

Dechelle Jones Marchetti on Jul 10, 2016
So I bought the S7 active phone because I love the ruggedness and water proof/resistant features of my S5 active so it could only get better right? WRONG! It may be rugged but water resistant IT IS NOT!!! Now I am not one to immerse my phone for 30 minutes in 5 feet just for fun, but I...

Samsung / Blu-ray 3D player

Cliffordj on Jul 9, 2016
My Blu-ray started showing FAN NG and then switches itself off. I took it to the Samsung branch in Springfield park Durban. They "repaired" it and had it for about 3 weeks. I fetched it and when I plugged it in it wasn't even 4-5 hours and it was doing the same thing. Showing FAN NG and...

Samsung / TV screws for for wall mounting

bunny chaser on Jun 30, 2016
I purchased a 50" LED Smart TV and when it arrived I wanted to use my existing wall mount to hang my TV. When I looked at the back of the TV to see where the screws were to mount there were none! I called Samsung and they said that is their policy not to include the screws needed for wall...

Samsung - Ohio, Englewood / washer defective drain pump

gz9c0b on Jun 28, 2016
Yes Samsung service stinks. My drain pump fell off the washer and proceeded to flood my basement. The independent repair tech I called said there is a service bulletin that says there is a redesigned pump bracket and pump to rectify this. I sent an email to Samsung which went unanswered...

Samsung - Kansas, Pittsburg / TV

Cjbadart on Jun 24, 2016
We recently upgraded to a 48" Samsung smart tv. Model #UN48J5200 this past Christmas. Well about two weeks ago we noticed a small color blur in the upper right corner. By the next day the blur had expanded to half of the right edge of the screen and from that there were several lines going...

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