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Samsung Customer Care Service

Samsung Electronics America Inc.

85 Challenger Rd Fl 7
Ridgefield Park
New Jersey
United States - 07660

Customer Support Phone Numbers

+1 973 440 1604 0 0
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Samsung Complaints & Reviews

Sanel Honiball / Samsung S7

EJ Honiball on Oct 24, 2016
Did my upgrade on my contract beginning of September 2016. After 1 done my started to freeze without any reason. Took phone back to the dealer they sent it to a technician after r days the technician sent my phone back to dealer as according to him there are no problems. Got it again 1 day...

Samsung / Smart tv, note 5 and remote for tv

Terri Haslinger on Oct 23, 2016
Less than 1 year, ago, I bought a Samsung Smart TV, Note 5 and remote. All 3 broke before the year was up. I had to have the Power Supply replaced on the TV. (A power supply that should have lasted a lot longer than 6 months.) On the Smart phone (Note 5) I was without a phone for over 1...

Samsung / Led tv

Nishant Singhai on Oct 19, 2016
I bought a TV on 11 oct from west delhi dealer. the dealer made a messup by delivering wrong TV. I got this sorted out after couple of days. Then the replaced TV with an invoice of 38000 was given to me. after 4 days, it started showing display problems. someone from the samsung customer...

Samsung / So disappointed with Samsung!

Tristana on Oct 19, 2016
I have purchased this Samsung Galaxy note 7 and it burned!! This phone is dangerous. There were no visible defects when I bought it, but then I saw a lot of jokes bout Note 7, but could not understand what was that all about. Two days ago y phone burned! I wanted to charge it and then I...

Samsung Hard Disk / Payment is not received (Refund)

rajanikant ojha on Oct 17, 2016
Sir I brought New 2015 samsung Hard Disk 2 TB. First time i am using 5 aug 2016 after some data it is not working. I can request to refund the money, but cus care advice format hd and saving some data. After some time hd is not copying . Till date everytime formatting hd then only copy...

Samsung India / Cheating samsung note 5

asma begum on Oct 16, 2016
I purchased samsung note 5 on may 10 2016. But it started giving me problem from day 1. I thought it was bacause i didnt get my phone updated. As i work i found time to take it to samsung customer care at paradise, secunderabad on 20th may. I told them about network problem and they...

Samsung / Note 5

My 1 year old Note5 mobile has suddenly Failed, the screen got green lines, touch stopped working, phone cannot recognize the SIM anymore. The device still have 1 year warranty on it but Samsung refused to repair it under warranty claiming that it has a dent on the side, never the less the...

Samsung Tv 32 Inch Led / Smps damaged and not replaced for more than 2 weeks

Sumit Shah ctc on Oct 8, 2016
This is Sumeet Shah, my 32" LED TV SMPS is damaged, Complaint Date: 30/09/2016, Service request number: 4222554678. Cuttack Service Centre is not co-operating to resolve the issue. They are saying when they will receive the parts then they can help. Please don't buy Samsung product as their customer service is very poor.

Samsung - Alberta, Edmonton / Mobile phone

Atropin I.V. on Oct 4, 2016
I just read the comments from poor samsung cs who is whining. I have a Note7 that I bought in UAE soon after it came out and came to Canada. upon hearing the recall, I promptly registered my phone as requested. after that samsung inserted a software that limited the charge on the phone and...

Samsung / Washing machine

Igred on Sep 23, 2016
Hello. I have purchased a Samsung washing machine and about after two months of using it broke. First of all I contacted the local store where I bought the machine, but they said that there was noting they could do and said that I need to contact the Samsung directly. When l contacted them they...

Samsung / Samsung galaxy s7

GF0130 on Sep 22, 2016
My new Galaxy S7 does not properly synch contacts with the uConnect radio in my 2012 Jeep Grand Cherokee. I can make calls but instead of one contact with multiple contacts (home, mobile) there is one contact for each phone number. When asked to dial, the car wants line 1 or line 2, not...

Samsung / Samsung gear s2

DrAR on Sep 16, 2016
Beware of the bezel it is also defective as well. I purchased a gear s2 from best buy on December 2015 for my wife as a Xmas gift. About a month ago, during normal use (she was checking a notification) the bezel popped right off. I called Samsung Support and they gave me a shipping label...

Samsung - Maine, China / Note 5 warranty

YoPauly on Sep 13, 2016
I just spent a total of 7 days and over 6 hours on the phone (on hold mostly) to get warranty repair on my Note 5 which has a bubble under the screen. A quick web search shows reports of many note 5 owners having the exact same issue. My phone is less than a year. I paid full retail value at...

Samsung Canada - Alberta, Edmonton / Smartphone promotions

Was a loyal customer on Sep 1, 2016
Samsung offered a Mothers Day promotion when I purchased my Samsung S7. I had sent in the appropriate forms and expected that I would receive the promotion within 4-6 weeks. Nothing came and this is the journey that I have been on ever since!! 1. Called the 1-800 number and logged a ticket...

Samsung / Poor quality

Brandon on Sep 1, 2016
Recently I've purchased a new Samsung phone (S7) and really loved the design and some new features. But the phone itself was a disaster. First of all I was very disappointed with the battery. I charged my phone and at the end of the day I had to charge it again. I used internet for about 3...

Samsung / Samsung note 4

Nikhil A Arora on Aug 30, 2016
Dear Team, I have returned a defective note 4 whose mic was not working. This is the second time it has happened. We have tried to reach your team multiple times and we get different answers each time. I have no clue what is going to happen with my phone. The reference number i...

Samsung / Refrigerator

Ashok Bhargava on Aug 30, 2016
Samsung double door refrigerator rt24cdlb1/xtl fridge gas leak and condemnation. I bought a samsung double door refrigerator rt24cdlb1/xtl on 03/07/2011 from their dealer kay dee electronics noida wide invoice no. 2602, in my house in delhi. On 20/08/2016 the fridge totally broke down...

Samsung / My TV could not be repaired after a number of complaints on toll free number

Ajaykr Gupta on Aug 28, 2016
My 29 inch CRTV is not working. I have registered complaints many times on call centre no 18002668282 but my problem still could not be resolved. Complaints no 8430314458 dated 28.8.2016 4219585257 dated 13.8.2016 4217014293 dated 3.7.2016 4216200131 dated 19.6.2016 4210558840 dated...

Samsung / Repairing galaxy s6

So Yeon Song on Aug 22, 2016
My phone repair is under the temporary hold for 3 weeks because of unavailable parts without any further notice except for just asking me to wait. I asked the Samsung support to offer me at least the estimated date, but there is still no response even they said it will be noticed by email...

Samsung / Irreparable mobile device-waiting customer

Najeeb Karippakulam on Aug 15, 2016
I bought the samsung galaxy grand prime 4g mobile device in august 2015. The very next week the problem started with the display of the device. A bar showing sim 1/sim2 and brightness comes and gets stuck on the lock screen. So many times i had taken it to the service centre and they had...

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