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Dollar General Customer Service Phone, Email, Contacts

Dollar General
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1.2 3841 Reviews 3834 Complaints
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Dollar General complaints 3834

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4:26 pm EST
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I was hired about 2 years ago at store 07395 in Loxley Al. I had trouble from day one I just did not know it. About month later a coworker by the name of Joel Bieniasz came to me and told me he did not like me. His reason for not liking me was because I stole his job which they hired me for ASM. I have always treated him just like anybody else that came...

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8:00 pm EST
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Dollar General Belair Road Store Martinez, Ga

This store must not have a manager or any stock employees. It is a joke and a potential accident hazard for shoppers. Stacks of unstocked goods everywhere seven days a week. The self scan checkout has been out of order for three weeks. The floors are filthy and the shelves aren't stocked even though the product is sitting there on the floors, SOMEONE IS NOT DOING THEIR JOB OR BEING HELD ACCOUNTABLE

Claimed loss: Fire the entire incompetent staff or close the store because they're running it in the ground

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6:40 pm EST

Dollar General digital coupons never working & no way to reach customer service

11/9/23

Purchased items that I had a digital coupon and the coupon was not applied.

This happens every time I shop there, and It is difficult to get a hold of customer service. The site is always down or says sorry page cant be found. in the itemized list at the bottom of the website it doesn't even list customer service.

I need to learn my lesson and stop shopping there. Stores are a mess and the one near me is always closed due to lack of help. Maybe they need to close some stores and staff better.

Desired outcome: Just want the coupons to be applied for the products purchased.

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4:31 pm EST
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Today around 12 noon I went to The Dollar General on Belair Road in Augusta, GA. The cashier was a young, pregnant, dark hair and dark eyed woman, hopefully this will help identify her for education and training, because she desperately needs it. I attempted to purchase 3 cases of Mt. Dew. I informed the cashier that I also would like to have the military...

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3:10 am EST
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Hello, I am contacting you regarding the Jefferson Oregon location and pertaining to the policies surrounding money services and I would like to speak with someone about my recent experience at the store and address the ability to receive services at this location. From what was communicated to me 11/8/23 per a dollar general representative in Jefferson...

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12:30 am EST
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I was just looking at some of my papers and I found a complaint I guess I did not sumit. Could you please help me with this matter... I was in the store on November 21,2021. I purchased two Gift cards. When I got home I had neither. I called the store the store manager said she had seen the assistant manager put them in a bag with some head sets I had...

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2:28 pm EST
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I was hired on in Gainesville at the browns Bridge location. I told them I couldn't start until the 1st of November so they scheduled me in on the 29th of October. I came in did cbls and wasn't scheduled to work until a week later. Ever since day 1 I would get group texts which usually consisted of the manager stating something wasn't done and we should all...

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1:04 pm EST
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DollarGeneralinArgyle,NY.Themanagerisveryrudeandmeantoherassociates, she calls them out on things that should be tended to behind closed doors I myself have witnessed her reprimanding and belittling associates for the smallest things, telling them they are to slow or that they should not be talking about the store when they are not on the clock, what i...

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7:53 pm EST
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Dollar General Closing early

I went yesterday after shopping all week to get my 5 and 10$ off coupons and the door was locked at 945pm. My mom always shops and is the last customer and spends thousands of dollars even thpugh she is treated poorly and even called names. Last night me,my mother and neighbors went and missed out because the employee let his friend in but told my mother at 955 that he locked the doors and no one else could shop. We wanted campbells,paper products and stuff from 3day sale and it isnt fair because between the 3 of us we missed out on hundreds for our households. Aleah Jarrell-Mccord [protected] [protected]@gmail.com Hatold Ky 41615

Claimed loss: Hundred

Desired outcome: compensation

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10:30 am EST
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CASE #0241171 Hello, My name is Cynthia Corbin, parent of Candice Corbin. This is in reference to the subject case submitted via a telephone conversation with a representative named Christopher on July 14, 2023 at about 1:39 P.M. EST. After hearing my concerns, I was told that my case would be forwarded to a District Manager and that I would receive a...

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4:13 pm EDT
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Dollar General Coupon not taken

I Shopped today and had an e-coupon for $5.00 off an order of 25.00. The coupon was attached to my phone number.

When the cashier cashed me out, my coupon did not register. She tried to use the paper one and it also wouldn't work.

Name: Linda Barrett

Phone: [protected]

Store# 17655

Transaction 67465 Date 11-04-2023 1:17pm

Cashier Theresa

I shop at least 2 to three times a week. I live across the street so it's easy for me to shop.

Thank you for any help you can give me

Linda [protected]@yahoo.com

Claimed loss: $5.00

Desired outcome: Credit

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2:52 pm EDT
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Dollar General Apple gift cards already being used

I went into a small town dollar general in Hempstead Texas on November 24th anround 1 pm and bought an apple giftcard loaded 250$ on it and by the time I got home to use it. It had already been redeemed for the full amount I filed a claim with apple and they can’t do anything because they already used the full amount.everyone is denying accountability and saying there is nothing they can do.file a claim with apple. This has happened twice. They won’t call me answer my emails or reimburse me for it. Worse experience in my life and I won’t shop at dollar general ever again. They have a teenager behind the counter without any management to train her or anything. No one else was there. No wonder.

Claimed loss: 250$ November 24th and 120$ October 31st

Desired outcome: I just would like this to be resolved and reimbursed in some kind of way I am a hard working person and I can’t just lose the $. When it wasn’t my fault that the card was used. This is my livelihood.

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10:39 pm EDT
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Today, October 31, 2023, My wife and I were in store 17338 Lerona, WV. The store Manager (we believe her name is Chastity) was being yelled at by who we found out later was the district manager. First let me explain. This store has looked amazing since the young lady Chastity has taken over. The store is clean and impactful. This District manager has NO...

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8:30 am EDT

Dollar General Langhorne - pa store 8403 operations

Hello, Ref, Dollar General Store 8403 | 120-194 North Pine Street, Langhorne, PA, 19047-2141

The store hours indicate open "Every day 8:00 am - 9:00 pm." with a clear sign on the front door. I visited this store frequently and three times this month the store was locked in the middle of the day. Sunday Oct 1st, 1:00 pm (Sunday 2:00 pm 10/29/23 last visit), lights on and the sign on the door. The website indicates the same hours of operation. It's annoying to waste time going there and knowing they doors might be locked. Several customers were lined up at the door and turned away due to the doors locked. Like I mentioned above, third time in 1- month the doors are locked, lights on and the hours of operation indicate the store is open.

R/ David Finan # [protected]

Claimed loss: Personal Time / Expired Coupons lost $20.00

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2:40 pm EDT
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Dollar General Clover valley distilled water

I purchased 2 gallons of this (Clover Valley)"distilled" water to make colloidal silver for medicinal use in Sept this year. When the colloidal silver was tested it showed unusual results and was disposed of. When the water in the jug was tested it showed high levels of iron, copper and nitrates! The other bottle was unopened and had been stored in a dark, cool place. It also tested the same. The nitrates introduced to colloidal silver can produce a very dangerous combination! The copper in the water alone could be very bad for someone like my daughter who has a health issue of high copper in her blood already The $1.75 per gallon I paid is not the issue. Purity IS ! You need to check your quality control and notify FDA if you have produced an entire batch of NON distilled water product. The amount of contaminants could indicate well water ! That would be fraud in my opinion.

Desired outcome: I would like a response on actions plan to remedy this product issue, an apology for time and efforts wasted using bad product + loss of trust .

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6:49 am EDT
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Went to the melvindale store 10-23-23 and found the shopping carts are now in the middle of the parking lot. I'm handicapped so now I have to walk quite a bit farther to get a shopping cart in order to shop here. Then you go inside and the only checkout with a cashier is almost inaccessible due to the area being blocked in by merchandise and stock waiting...

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11:52 pm EDT
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Dollar General Clover valley gallon whole dill pickles

I bought a 1 gallon jar, the label was falling off. I opened the seal which was also half way off and the contents smelled horrible. I tried to fork out a couple pickles and they were mushy and literally fell off the fork. I couldn't bare the smell and figured this must be a rotten batch so threw them out. I could still smell the rottenness throughout the house so I fished the jar from the trash to take to the outside trash. Really sucked!

Desired outcome: Refund

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6:17 pm EDT
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I stopped in the one in Altus at 2724 N Main St. This place to start with looks like a dump. Then the one employee named Tony who thinks he is e Elvis or something, has the personality of a tree stump! Asked him about what they were hiring for and I quote "I guess it is on the sign look at it" As far as the look of the store can't even get down the isle...

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1:49 pm EDT
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I previously worked for dollar general on 4774 Paris Ave. The General Manager at the time was Mr. Clancy. I went to the store to see if it was possible to get my job back. I found out that Mr. Clancy is no longer working with the company. Mr clancy Terminated me for reason I wasn't aware about. im not sure if it was theft, which I havent stole anything or...

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9:48 am EDT
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I'm complaining about the store at Shoals, In. 47581. The year you put the store in, you put up a PCV fence, which sections fell over the first 6 months. You've made no attempt to put it back up. Now, almost totally down, and the store is where people come into our town, and across from our school, see this, and it makes us look like a red-neck town. If it...

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About Dollar General

Screenshot Dollar General
Dollar General is a widely recognized retail chain that specializes in offering an assortment of products at low prices, primarily targeting consumers looking for value and convenience. The company operates thousands of stores across the United States, with a significant presence in small to medium-sized towns.

The product range at Dollar General is diverse, encompassing everyday items such as cleaning supplies, groceries, health and beauty products, pet supplies, toys, clothing, and home decor. The stores are designed to make shopping simple and hassle-free, with a layout that allows customers to quickly find what they need.

In addition to physical store locations, Dollar General also provides an online shopping platform, where customers can browse and purchase a selection of goods. The website offers features such as a store locator, digital coupons, and weekly ads to help consumers find discounts and plan their shopping trips.

Dollar General's services include a mobile app for easier access to deals and the DG AutoDeliver subscription service for regular deliveries of select items. The company also offers a loyalty program, DG Rewards, which allows customers to earn points and save on future purchases.

While Dollar General focuses on affordability, the company also emphasizes convenience by maintaining stores in rural and urban neighborhoods that may be underserved by other retailers, aiming to be a one-stop shop for basic consumer goods.
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3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Dollar General. This title should be clear and to the point, allowing readers to understand the crux of your complaint quickly.

4. Detailing the experience: When describing your experience, be as detailed as possible. Include key areas such as customer service, product quality, pricing discrepancies, store cleanliness, employee behavior, or any other specific incidents that occurred. Mention any transactions you had with Dollar General, including dates, store locations, and what you purchased. Clearly describe the nature of the issue, the steps you took to resolve it, and how the company responded. If you attempted to resolve the issue, detail that process. Explain how this experience has personally affected you, whether it was a loss of time, money, or trust in the company.

5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that support your claim, attach them to your complaint. However, be cautious not to include any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of your experience with Dollar General. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

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Overview of Dollar General complaint handling

Dollar General reviews first appeared on Complaints Board on Jul 3, 2007. The latest review Understaffed store was posted on Apr 25, 2024. The latest complaint Ineligible for hire was resolved on Jan 13, 2023. Dollar General has an average consumer rating of 1 stars from 3841 reviews. Dollar General has resolved 189 complaints.
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  1. Dollar General contacts

  2. Dollar General phone numbers
    +1 (877) 944-3477
    +1 (877) 944-3477
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    Media Inquiries
    +1 (615) 855-5775
    +1 (615) 855-5775
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    Paid Advertising Inquiries
    +1 (888) 877-9374
    +1 (888) 877-9374
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    Human Resources Inquiries
    +1 (800) 678-9258
    +1 (800) 678-9258
    Click up if you have successfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (800) 678-9258 phone number Click down if you have UNsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone number
    Customer Service Inquiries
    +1 (855) 275-3447
    +1 (855) 275-3447
    Click up if you have successfully reached Dollar General by calling +1 (855) 275-3447 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (855) 275-3447 phone number Click down if you have UNsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number
    Human Resources Inquiries
    More phone numbers
  3. Dollar General emails
  4. Dollar General address
    100 Mission Ridge, Goodlettsville, Tennessee, 37072, United States
  5. Dollar General social media
Dollar General Category
Dollar General is related to the Retail Stores category.

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