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WalMart Tire & Lube Complaints - A routine oil change & fuel injection cleaning!

Review all WalMart Tire & Lube complaints

WalMart Tire & Lube

Posted: 2007-11-17 by Joseph & Lora Coones [send email]
A routine oil change & fuel injection cleaning!
Complaint Rating:  86 % with 7 votes
Company information:
WalMart TIre & Lube In
Briarcrest Drive
Bryan, Texas
United States
Phone: 979-776-6441
walmart.com

Just a huge warning to all of you out there to never take your vehicles in to Wal-mart Tire & Lube ANYWHERE in the USA!!!
Please look @ the HUGE consumer complaints & take extra caution before you get stuck will a huge loss!!!

I took my vehicle in two days ago to the Wal-Mart Tire & Lube in Bryan, Texas USA & was getting my normal usual 3000 mile routine oil change. Well, the girl that handles the intakes on the vehicles coming in highly recommended the fule injection cleaning. Mind you, our van was running just fine before we took it in, okay!!! Well, we reluctantly said yes. We got a couple miles down the road & called them to ask if it was normal for it to run rough after this was done & they told us yes it is & to let it idle & to run it. Well, that we did but only for another two miles & then it dies on us. Well, we then called Wal-Mart automotive & they sent out one of their employees to check out the problem. He didn't know what the problem was but said it could've been that the stuff they put in the fuel injectors loosened up all the debris & such to cause the problem. They were gonna make us pay the tow to have it towed to the shop they told us to have it towed to Aggieland Automotive, they by the way suck as well. We told him no way, our van ran fine until we took it off their premisis!!! We were refusing to pay the towing.

Anyway, we find out the all six fuel injectors need replace thus costing us from $1400-$1800. They sent it to their claims office in the meantime they wont return any of our calls we had to demand a response today, the second day. My husband had to WALK 3.5 miles to work & depend on his brother & had get a rental car costing us $265.00 thus far. Not to mention the cost that we weren't reimbursed for the work they did & caused this trouble. The towing & to release the vehicle in almost $140 as of today. Not to mention paying others for transportation.

Well, our claim was denied after I finally got a hold of the person handling the claim station our vehicle was a used vehicle & that they weren't negligent in the work they did & that they did do their job!!! We then kept calling the Wal-Mart Manager to demand that they pay the tow fee & the fee that was incured to get our van out, after all that is WHERE we were told it was getting towed to to check out if the problem was their fault or our fault. Please EVERYBODY go to consumer complaints about this company & see the thousands of complaints & litigants going to court over Wal-Mart tire & Lube & before you make the same mistake we did, save yourself & go elsewhere & check closely on the business to see if complaints have ever been made on them before forking out thousands of dollars!!! PASS THE WORD ALONG TO EVERYBODY YOU KNOW & TAKE IT FROM ME IT ISN'T WORTH THE HEADACHE & DAMAGE TO YOUR WALLET!!!

THEY ARE MONEY HUNGRY THIEVES TO WILL RULE AGAINST YOU IN ALL CASES!!! YOU WILL NEVER WIN & THE ONLY WAY YOU WILL AS DID NUMEROUS OTHER CONSUMERS WON IN A COURT OF LAW.

Mind you this is a costly penalty but they must be stopped immediately. Just look at all the complaints!!! See for yourself if you don't believe me. I didn't listen to anybody that warned me about Wal-Mart Tire & Lube now I am severely paying.
We cannot even pay to get it fixed not all at once $1400-1800 is A LOT to come up with in one lump sum. Now that we no reliable transportation only this rental until Monday we are screwed!!! Yes, we plan to hire a lawyer & fight them but that takes $$$ as well & it could take years to go to court!!! What needs to happen is everybody that has been screwed by them needs to get in a huge class action lawsuit to make these people pay. Don't let them get away with this. FIGHT FIGHT FIGHT to the very end!!! I will be happy to sign any petition against these losers!!! I am also putting a huge sign on our van to warn everybody about these losers so nobody else will have to go through what we went through. I am so stressed out about all of this it makes me SICK!!!

So please put the word out okay!!!

Repost this, copy & paste it do whatever you need to do to get this message heard. Email this to everybody you know even people you don't know, just get it out, please. They took the food off our plate & from our children & don't care so do you want the same thing to happen to your loved ones & people you care for??? We will have a $2000 bill before this is all over with.
We aren't letting Aggieland Automotive do the work because not only are they are affiliated with Wal-Mart & sided with them as they ALWAYS do since that is who Wal-Mart sends all of their claims to they wanted to charge us almost $1000 just for labor alone!!! It takes less than four hours to complete the work!!! I am not stupid, okay!!! I feel as if I at least deserve to be reimbursed the cost of the tow & release of the vehicle, the cost of the rental & the refund of our ticket for all the trouble they have caused us in this matter!!! After all the money I have spent shopping at Wal-Mart they have just lost a dedicated shopper that give them a fourth of their income every month & then some at other times!!! Feel free to comment as you like. Please don't comment if you work for those losers though unless you agree, I don't need negativity!!!

THANKS A LOT WAL-MART TIRE & LUBE!!!
Comments United States Car Service Centers
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Comments

369 days ago by Anon [send email]
Given the damage involved and the strong likelihood of the business's culpability, I think your next step is to immediately file complaints your local BBB and consumer protection division of your attorney general's office. Assuming that goes nowhere within thirty days (unlikely unless you're not being entirely forthright above), then avoid the lawyer and file a small claims suit. The business is likely to make a settlement offer quickly, perhaps in full, just to avoid the hassle.
369 days ago by Ben Dover [send email]
How did pouring something in your gas tank cause so much trouble. It is a two step process that includes putting two different fluids in your vehicle they sell it off the shelf also any idiot can do it!!! Maybe you should sue the company that makes it.
367 days ago by Anonymous [send email]
Several years ago my wife took her Mazada 323 into Walmart at HWY 7 and Jane in Woodbridge, Ontario for an oil change and filter. A few weeks later when I was checking my wifes car I asked her if she got the oil changed. She said 'yes' at Walmart. The only reason I know this is because they never changed the filter. Of course they denied any wrong doing until we told them that the current oil filter had white car paint on it from when it was repainted prior to bring it in. The reason they never changed the filter was because it was stuck and they could not take it off. The service person never mentioned anything, just gave back the car and charged us. They still denied doing anything wrong. The store gave my wife her next oil change free. To this day we have redeemed that coupon. Will never do any repairs or simple oil changes there... ever.
330 days ago by Lovie D. Sanford [send email]
The thing that is bugging me is that I took my car to Wal-Mart to get and oil change and they left the oil cap off of my engine causing the engine to lock.

When they sent the claim to their risk management people they refuse to pay for the car claiming that they had a signed statement from me releasing them from any liability. This statement is completely false.

When you take your car to the tire and lube of Wal-Mart you authorize them to do the work by signing a hand held computer. After the work is complete they print a full sheet of paper that has information and clauses to which you never agreed. Then they take you signature from this computer and print it on the paper work. It gives the appearance that you agreed to things that you have never even seen. On the printed documents they even inform the customer that they have complete work that has not been done.

The Wal-Mart that I went to is Store #1248. The Address is 7525 Winchester Road , Memphis , TN 38125 . The phone number is (901)757-1442. The Lower Bay Technician was Bryant 8725. The Courtesy Technician is Alexander 8733, The Upper Bay Technician is Alexander 8733, and the Greeter was Terrell 8744.
323 days ago by Kirk Holland [send email]
I realize that having a vehicle breakdown is never convenient and is almost always frustrating. I believe that is human nature to lash out or vent to other people when you feel you have been treated unfairly. I also believe that is very important to tell the truth and not make false statements to get your point across. Aggieland Automotive is an independent repair facility and is not affiliated with Wal-Mart. “As stated by owner of vehicle”. And when ask to do so, we will have a vehicle towed in and perform a diagnostic service to determine the failed part or needed service to correct the customers complaint. We always provide the customer with an estimate for repairs and always gain the customers approval before repairing the vehicle. Wal-Mart had asked Aggieland Automotive to tow and diagnosis this vehicle for a no start condition. Wal-Mart was given an estimate to make the needed repairs to vehicle. Replace all 6 fuel injectors and fuel filter due to completely clogged with sludge and clean sludge build up from fuel tank. Wal-Mart chose not to approve the repairs due to did not find fault in there service. The owner of this vehicle was then offered the estimate for needed repairs and the owner then declined the repair work. Wal-Mart paid for the tow and diagnostic service and vehicle was removed by customer. The Labor estimate to replace the fuel injectors was $216.00. Not “a thousand as stated by owner of vehicle”. The labor cost to clean all the sludge build up in the fuel tank was $144.00 and the labor estimate to replace the fuel filter was $28.00 for a total of $388.80. The owner was given an estimate for dealer and aftermarket parts and both were declined. We do not control another company’s decision to make payment for repair work to another person’s vehicle. Wal-Mart has referred other customers to us, other local repair facilities and dealers for service. Every time that we have serviced a vehicle for Wal-Mart they have always covered the needed repairs and taken care of the customers needs. I do not know what led to there decision not to cover the repair cost in this case. It is my belief that it has to due with the amount of sludge build up present in the fuel tank and the vehicle mileage being over 221,000. I hope that the owner’s vehicle was able to be repaired so that they have transportation.
302 days ago by Robert Davies [send email]
It is common knowledge among automotive professionals that it is very risky to use those cleaners on a car that has lots of kilometers on it and never cleaned before on a regular basis. Those cleaners are meant to be used from before the build-up starts to get too bad and then used on a regular basis as preventative maintenance. The Walmart technician is at fault because they should have asked if this car has its injectors previously cleaned and warned you about this known problem before service was enacted. If you are putting those solvents in a high mileage and most likely gummed up engine, you are taking a major gamble. Unfortunately, the you lost the gamble and exactly what is known to commonly happen, happened. Failure of the trained Walmart auto technician to alert you to this common issue is on their hands. The problem is solely related to misadvisement of the use of the cleaners. Cheers.
254 days ago by Ase Certified Mechanic [send email]
walmarts got deep pockets. Why pay to fix your car when you can try to get walmart to pay for it. Next time fall in their store and try to sue. Everyone claims walmart messed up thier car because they want a free ride. I bet when this is all said and done it turns out walmart was not to blame as usual.
148 days ago by Pissed Customer [send email]
I have my car serviced to walmart today for oil change and they said after one hour wait that they did not perfrom the oil change because my oil drain plug is over torqued so I went home . As I am parking my car in our garage I am seeing a lot of smoke coming under the car- My car is by the way Mitsubishi montero limited edition SUV and this is the first time I have walmart change the oil for convenience purposes and I was wrong! I was very scare see my nice car smoking and then when I opened the hood, the oil is everywhere the engine--my engine before this is as clean as if it just rolled out of the dealership-they forgot to the oil cap back into the engine. I called the lube department and guess what they advised me? they want me to drive back the smoking oil filled engine compartment to their service area so that they can look at it and clean it for me! and so very frustrated I called the store manager - her name was Amy and she told me she will send somebody to look at the car and told her fine--she send one young guy to my home riding a motorcycle who has a camera on his hand taking picture of what happened to the car and I am completely fine with that and after he's done taking picture he asked me If he can start cleaning the car and I was very surprised he has a rag and he said after I clean your car will it be alright to top off the oil ! what a horrible action! I told him he cannot touch the car at all ! they want me to just pretend that their negligence did not cause any problem on the car ! this is a 40thousand car-- when the guy left, the manager I spoke with earlier, her name was Amy, called me back and made rude comment about how uncooperative I am and that they will no longer help me because I am not cooperating with them, I told her that because of the amount of oil I lost from their negligence and the damage it has done on the car plus the massive drip it caused on my garage I want a professional to asssess the possible damage on it and she said very rudely to me that they will not cover any of that sort--very nasty manager to think about what trauma I had gone because of their negligence plus the fact I almost get caught on fire because of that--what kind of customer service is that-- finally frustrated I called my insurance carrier and told them what happened instead--they said they will cover everything because I have a comprehensive insurance with it--they will deal will walmart instead--what if I do not have this insurance what happens to me--already a victim and they instead disrespect you more as if you are nothing to them--certainly I buy a lot from walmart now I will stay out of this store--I buy a lot from them too--now...they just lost another customer. BAD CUSTOMER SERVICE_RUDE MANAGERS...what kind of store is this...
56 days ago by Lucille Campbell [send email]
I previously submitted a complaint aabout a WIchita, Ks Wal Mart where a large van side window ws brokemn out duiring an oil change. they told me it was alreaady broken and I didn't notice it. Well I've been to Small Claims court and an appeal. i lost at both because of a security tape (they are awful!) I rwequested a transcript at the appeal and i now have 99.99% proof the 2 employeeas committed perjury-thanks to their tacky tape. I made the mistake of not geeting an atorney for the appeal. My husbaand has been so ill with caaancer and other things I thought the cas was so obvious I went to court by myself. PLEASE I need an attorney (I can pay a ressonable amount) to go over this with me. I bet there are attorneys out there who might like to see Wal Mart Tire and Lube getr their jusst rewards. I guarantee you the perjury is SO OBVIOUS! Help me seek jusssstice for the victims of Wal Mart. 620-3225-3494 There is a transcript and pictures, not many words are needed to prrrroove what I'm saying.

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