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United Parcel Service (UPS)

United Parcel Service of America, Inc.

55 Glenlake Parkway
United States - 30328
Customer Care
1 800 742 5877

United Parcel Service (UPS) Complaints & Reviews

UPS - Lack of responsibility - failed to deliver

Posted: 2015-10-06 by    Reviewer10804
Complaint Rating:  0 % with 0 votes
A nasty trend seems to indicate even worse service from UPS. For some reason, I guess due to some corporate account arrangements, UPS will hand of a package to USPS. Sometimes this works sometime not. Then you have finger pointing and the customer (me) is right in the middle. Most recently a...

UPS - Delivery Person

Posted: 2015-09-23 by    Reviewer61431
Complaint Rating:  0 % with 0 votes
I am a Facilities Director for a very big Organization in Troy NY, I oversee the operations of 10 buildings 4 of them are on the same block different buildings. We receive UPS deliveries two times a day. What my complaint is they will deliver every package to one building even though we ask...

UPS - California, Pleasanton - Parking over disabled spaces

Posted: 2015-08-22 by    Reviewer78912
Complaint Rating:  0 % with 0 votes
UPS truck parked across disabled parking spaces. Hopyard and Valley in Pleasanton CA Friday August 22 at 2:08 PM.
Vehicle 144477...

UPS - Waiting for delivery for 3 days

Posted: 2015-08-20 by    Reviewer18692
Complaint Rating:  0 % with 0 votes
Day one could not find my residence. Yes the address is correct
Day 2 call on answering machine it will be out tomorrow. This only after I called to complain.
Day 3 called in am assured it was on the truck to be delivered.
Called at 7:30 as no delivery again. Customer service...

UPS - New South Wales, Northbridge - Transporting dead animals

Posted: 2015-08-04 by    yankinoz
Complaint Rating:  0 % with 0 votes
I am writing to request that UPS, too, bans the transport of any dead animals killed by hunters anywhere in the world, but especially big game and any other African animals. UPS is enabling and supporting this cruel and disgusting activity. I am an American living in Australia and send gifts...

UPS - New York, New York - Treatment of the Disabled

Posted: 2015-07-23 by    Gary Minella
Complaint Rating:  0 % with 0 votes
A package was shipped via UPS I was not home the day the package was to be delivered but instead of just attempting a redelivery the next day as they normally do UPS decides to just ship it to a "Drop Off" Location instead. Add to that the fact that on their website they didn't offer any...

UPS - California, Atascadero - driver kicks dog in NBC video

Posted: 2015-07-09 by    Eskie
Complaint Rating:  100 % with 1 votes
A UPS driver kicked a small American Eskimo dog during a delivery to an alzheimer's home, caught on security camera on Wednesday, July 8, 2015, and released to the public by NBC. The dog Patch belongs to a worker at the home who came out with his dog to greet the driver. The driver kicked...

UPS - Colorado, Austin - UPS won't reimburse me for a lost package

Posted: 2015-07-02 by    ihateups2015
Complaint Rating:  0 % with 0 votes
So UPS left a package in front of my apt door, during leasing office hours, and it got stolen. So of course I processed a claim with UPS and it's been hell trying to get reimbursed. The first time I called to put a claim in the girl on the phone didn't even do, then the second time...

UPS - New York, New York - UPS driver threats

Posted: 2015-06-15 by    Anon2323
Complaint Rating:  0 % with 0 votes
Stay away when you see this man! His name is Kishan Seoparsan! When I tried to pick up my own package that he failed to deliver, he started cursing and threatening me! He said he would smash me and that he now knows where I live and I wouldn't get away! All I did was to call the office...

UPS - Connecticut, Monroe - Rude Employee

Posted: 2015-06-15 by    Keith2232
Complaint Rating:  0 % with 0 votes
I went to this site and the lady that was working the front desk was completely rude. There was two other customers onsite that were busy filling out shipping forms. The lady working said she couldn't asist me because the other two customers were busy filling the shipping forms. During...

UPS - New Jersey, Secaucus - MISDIRECTED PACKAGE

Posted: 2015-06-05 by    risabill
Complaint Rating:  0 % with 0 votes
The sorting facility "MISDIRECTED" our package and it will now be delayed by 3 days. They are unwilling to get it to a local facility where I would be willing to go out of my way, at my expense, to pick it up. Very poor customer service - uncaring individuals....

UPS - Fees fees fees

Posted: 2015-05-08 by    JonnyMac
Complaint Rating:  0 % with 0 votes
UPS is one of the worst shipping company's around... I had several packages shipping from UPS in the last week or so... Nothing but conflicting information from agents, fees on top of fees.. I had a surprise package arrive from a purchase I made (drop shipped from another company) didn't...

UPS - Unaccountable and Incompetent

Posted: 2015-05-03 by    JlO921
Complaint Rating:  100 % with 2 votes
I was relying on UPS to receive my necessary specialty medication. UPS claimed to have "delivered" my package however they most certainly did not. I was home the entire day on the day they claimed they delivered the package and not 1 UPS truck was there all day. Being that this was very expensive...

UPS - Dishonesty

Posted: 2015-04-03 by    Mommykins
Complaint Rating:  100 % with 2 votes
I received 3 packages from UPS today that had a short delay in Louisville, KY but still made it by the promise date. However, another package came through Louisville KY and according to the tracking on their site, along with the other packages made it to Colorado City and Commerce City, CO but...

UPS - Driveway damage

Posted: 2015-03-13 by    Suse Boggs
Complaint Rating:  0 % with 0 votes
A UPS truck was sitting at the end of my newly graveled driveway. No delivery was made. He was just parked there for 10 to 15 minutes. This is private property, not a public parking area. When the driver left, he also left a deep hole. It was deep enough that it went thru a few inches of gravel,...

UPS - Dishonest and poor customer service

Posted: 2015-02-06 by    mandyash
Complaint Rating:  100 % with 2 votes
If they are behind they will say you were not home to receive your package. if you call with concerns they will belittle you and not explain why they didn't bother to leave a slip. This particular location already has a poor reputation, they just keep proving everyone right by refusing...

UPS - Codes Violated

Posted: 2015-02-03 by    sandra_ups
Complaint Rating:  0 % with 0 votes
At mentioned location 2355 Field Street, Odessa, TX, the warehouse supervisor has a habit about being in everyone's business. The said supervisor at this facility feels like they have the authority to tamper with the employees mailed checks to the UPS Facility. It never fails to upset us...

UPS - Ups destroyed my tv

Posted: 2015-01-06 by    zhongxiahu
Complaint Rating:  0 % with 0 votes
Firstly, they sent only one person to pick up the tv in the sender's house even after be noted the giant size and heavy weight of the tv.
Secondly, tv was packed by the sender in its original box. When we received the tv, all the foams for protection have been broken, there are...

UPS - Bahrain the worest

Posted: 2015-01-05 by    manama20
Complaint Rating:  0 % with 0 votes
Good Afternoon
In this mail I would like to complain for you regarding UPS Bahrain management
I was working with Ups for the last six month from June 2014 to December 2014, before joining Ups i was a customs clearance in TNT, I was very happy when joined your company,...

UPS - Scamming bill to someone sent to me instead

Posted: 2015-01-05 by    BobMoorhead2
Complaint Rating:  0 % with 2 votes
UPS is such a scamming company. It failed to deliver my merchandise on time, it blamed on customer for its own fault. I hired workers to be there at my home. It failed to show up at appointed time, so I ended up paying the worker for nothing. Then again it failed to deliver again on its second...

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