Complaint Rating:

Company information:
Verizon
United States
verizon.com

Don't ever buy a phone from Amazon that forces you to set up a new plan with Verizon if you want to keep your old number. I was on the phone for an hour and 15 minutes, went through 6 representative transfers and finally just told them I was going to send the phone back to Amazon because no one at Verizon could figure out how to port my number over from TMobile.

Last I checked, this is a pretty standard request. I guess Verizon is still trying to pull their heads out of their asses on this one... I didn't have another hour to waste on them trying to figure out how to get this simple task done.

This is my second nightmare with Verizon, so I guess I'm a masochist. I should have known better than to give them another chance...