Verizon
Reviews and Complaints

I was told from a Verizon Rep at a Verizon sore, in January of 2024, that because of my 36+ year affiliation with their company that I was eligible some “perks” and I should contact them to cash-in on their “rewards” program, for a reduction in monthly bill from $255 to $178, a significant reduction for my business account. They also told me that one of my accounts was eligible for a “free” upgrade. The user of that account had just upgraded two tears prior, but we accepted the upgrade as part of the offer to lower my monthly bill.

The new phone arrived, but nothing to return the old phone (which they insisted I return). It took three months and MULTIPLE calls to get a return label. Meanwhile, the cost of the new phone was being added in monthly installments.

Epilogue: No discounted offers ever existed in the first place and Verizon was apparently more interested in me paying my monthly bill with something other than a 3rd party cc.

I have been a Verizon customer longer than they have been in business and I’m looking forward to making this change. The Verizon customer service is a myth, it doesn’t exist. I enjoy my cell service, but deplore the human element associated with this service.

9 /18/ 2023 We visited the Verizon store in Green Acres. I was greeted by Kevin, and I explained my phone was being inundated by spam, advertising, and repetitive locked keys. He looked it over and did actions to see if the phone could be cleaned. Failing that, we give us some options, not pushing sales. We spent a few hours trying. he gave us advice and educated us on the issue and the remedy. it erased some apps, but they kept coming back. We purchased 2 new phones and a tablet and saved money. My Wife and I were talking while he sorted us out; This is exactly why we use Verizon exclusively. for all our communication needs. This was time well spent and a great example of the value of highly motivated employees. I hope this gentleman receives accolades

I gotta tell ya, folks, stay away from Verizon Wireless! They're a real piece of work!

Let me tell you my story. I ordered a BOGO deal on Dec 31, 2020. A few days later, Verizon Wireless sent me an email asking me to upload my ID. Unfortunately, the link that they sent didn't work. The next day, they canceled my order. I called them and got connected with their security department and together we got my ID uploaded. On that day, I was told my order was "good to go" and I would receive my new devices on Jan 13, 2021.

But guess what? I never received any phones from Verizon Wireless and nor was I connected to their wireless network. And that's not even the worst part!

A few weeks later, I got my monthly bill ($232) from Verizon Wireless for the phones that were never sent to me and the service that I was never connected to. I called Verizon Wireless numerous times, and I had to explain everything from the beginning each time I called them. I had to wait for 30-60 minutes each time I called. At the end of each call, they would tell me, "We are really sorry, we are fixing it, and everything should be ok from now on."

Sometime later, I got a notice that I should either pay my bill immediately or Verizon Wireless would pass my information to collectors - I got really upset and called Verizon Wireless again. On that call, I was told by a Verizon representative that I was getting that notice because my account was incorrectly closed and again she promised to fix this right away and that they would no longer report me to collectors, etc.

Later, I got a few texts from collectors! I thought it was spam because the "greatest company in the world" had reassured me multiple times that they had fixed the problem and there would be no reports. And today (August 2, 2021), I got an email that my Verizon Wireless account received a major derogatory status and my credit score was lowered by 84 points, from 787 to 703!. When I checked my credit score, I was dumbfounded!

I called Verizon Wireless for the last time only to hear the same story that they were really sorry, and guess what they did: they redirected my call to collectors! Can you believe that?! Collectors offered me a "settlement" deal asking me to pay $150. I am speechless!

I am done trying to resolve this issue directly with Verizon Wireless as they are just one big mess! I am very frustrated and looking for a way to resolve this and inform as many people as possible, including our house or senate representatives. I'm also looking for a newspaper that is willing to write my story and a lawyer that is interested in my case. I believe I have all the necessary information to back up my story, including emails, screenshots, messages, etc.

So, my advice to you, my friends, is to stay away from Verizon Wireless as far as you can! They're a real nightmare!

Verizon.com is an okay website, but their in-house service is a complete rip-off. Unfortunately, I am in an area where I am blocked in by people who are milking the dollars because we can't get service otherwise. It's frustrating because Verizon gets the best signal in my area, yet Spectrum, which used to be Time Warner Cable, runs the entire gauntlet in my area. So, I paid the same price that everyone else pays for a phone, but then I have to pay an exponentially high price to get Wi-Fi to even use the Verizon service. Both Verizon and Spectrum have me in their pocket, each at $80 minimum per month, turning a $160 bill. We're not talking about cable; we're talking about all of this just so I can use my Verizon at home. With both companies dipping into my pocket, it's frustrating.

Anytime I have gone into a Verizon location, though I've been with them for umpteen years, nobody at the Verizon location gives a crap about you. They are commission-based hungry sharks looking to upsell you. If you're looking like you're cheap, they will sell you outdated products that were programmed in Sigon, and you can't even get a phone that does talk-to-text properly without distorting every message or typo in over it after you hand wrote it. You're right out there. The vultures are circling.

I lost a few business clients because of the constant typo, and that's why I hand-entered it. Then the phone changes it. Don't ever go with the Verizon A50. I got duped into that. I was working out of state, my phone screen cracked, and I was told they would assess the phone in Tech Support to see if it would be okay or if I needed to go to a different system to do my job. I was out of state, vulnerable, and the girl capitalized on me, feeding her commission-based approach. She never took the phone to phone support and said, "Your phone's not working. Do you want a phone or not? This is the phone I can put you into in your price range." I wanted to pay outright for the phone to get the discount. She said that's no longer available. I said, "Well, this isn't the phone I would choose." The girl that assessed me upon the entry of the stair 20 minutes ago told me that it would be sent to Tech Support to assess if it was simply a malfunction of the cracked screen and if I was okay to continue before I was forced a new phone. She never sent it through Tech Support. Turns out the phone was just fine. It was the S7. Yes, we're backing up a bit, but in that sense, I've been paying for the A50 Verizon phone, which is an absolute rip-off to mankind, an insult to injury for somebody trusting Verizon support in a walk-in location and a vulnerable business situation.

I would fire Verizon tomorrow, and yet I still have a couple more payments left on this stupid phone. It's a toxic phone that I would never even feel comfortable handing down to a homeless person. I would drop-kick it in Lake George before I would hand this toxic phone. And it's toxic service that I've been provided for 3 and a 1/2 years by this stupid piece of crap phone that I overpaid for. This Verizon location service person was totally not oriented to serve as but her own greedy commission-based thoughts screwed me with that again. I couldn't save money buying it outright that they put on my plan, which, of course, won't your plan is charged even a dollar more are the taxes Jackie rub that you end up paying so much more for a phone than you should, even though it looks like convenience and it would be maybe.

I had all my belongings stolen many, many years ago when I was leaving the state. Some hungry commission-based Verizon girl sold me this old dog, outdated, not even could you pay somebody to take it. I told her if I'm going to spend this kind of money on a tablet, I want something high-tech just coming out into the universe, and she duped me.

I sent my friend Anne, who was due for a new phone with all of these new upgrades, he's in a different state, he saved my life. I paid for his phone. Yeah, I'll. He had to do his cheese A or B for one of the two phones that was high-tech, and then the girl duped him for every freaking package that she could do. He should have simply been able to walk in there and get his new phone and his contacts and everything transferred for a simple time exchange to make it convenient for him. He walked out with a bill for $369 because I stepped away. Though I told the girl exactly what I wanted for him, she still screwed him, bastronome bottom her little thick eyelashes in her big tits and wanted to suck him in for commission.

I am so disappointed with every Verizon location for every kind of service for existing customers that if I didn't have to have them because I'm cornered in black walled for the moment until another company wakes up and competes with their cornerstone, I would fire them tomorrow.

This review is probably not going to get posted, but I'm going to give it a shot anyway. If you're looking to get ripped off (and who isn't when there are no real choices), then give Verizon FIOS a try. Their ads are everywhere and their "sale prices" change more frequently than bugs get born.

In November 2014, I got tired of their nonsense and switched to Cablevision (another "winner" of a company). However, in early December, I turned in my equipment to Verizon, but the manager at the store in Paramus NJ wouldn't let me leave until he gave me his sales pitch. He sold me on the $79.99 price with a $400.00 bonus debit card from Visa, and other "benefits". Since I was skeptical about switching back to Verizon before a 30 day period, he promised that Verizon was no longer enforcing this waiting period and that I could switch right away.

So, like all fools that go for these "specials", I switched again and by the time I was done "resigning up", I was suddenly up to $140.00 per month, but I had all the Premium shows for my wife and the 50/50mbps internet speed for me with WiFi and everything.

That's when things started to go haywire. The WiFi did not work, the internet speed was nowhere near 50/50, the multi-room DVR service did not work, and the capacity of the DVR was a measly 16Mb which is enough for taping only a few shows.

So I started complaining to Verizon and this is when their entire load of misinformation, fine-print, and inaccuracies started coming into the light. Then I got my first bill and it was $277.11 which is a far cry from the $79.99 originally promised and even the $140.00 with some bells and whistles which I was not getting.

To make a very, very long and difficult story shorter, I'll just get into the highlights of what occurred:

A) After a half dozen phone calls, e-mail complaints, and letters, I received visits from a tech-rep that was not able to help me with the speed and WiFi problems, then I received a visit from another tech rep and the Technical Supervisor who again were only partially able to help by installing "boosters" for the WiFi but who could not help with the internet speed.

B) It turned out that when I signed up, I got "old" equipment which included an "old" router and an "old" VCR. So when I purchased new equipment on my own (a new, fast router and a range extender) things worked a little better but still not up to par.

C) Then suddenly a day or two later, my internet speed (according to Verizon Tests) was over 50/50. Apparently someone at their tech center just cranked up the speed and there I was with a new speed. That's when the WiFi started working also (albeit still very slowly).

D) When I experienced very long delays with my internet pages opening, I decided to investigate further. That's when I found out that Verizon's speed tests are produced by Ookla. This is a Flash based test and found to be not quite an accurate test of internet speed by some experts. When I tested this with HTML5 tests, they turned out to be very, very different from Flash based tests. They also appeared to be a more accurate depiction of speed as compared to Flash tests. Unfortunately, they also showed that the speed I was getting was far, far lower than 50/50 mbps. One of the tests showed speeds as low as 1.6mbps upload. The average test however was 26mbps Download and around 10mbps upload. To me these were better indicators of what I was experiencing. So it appears to me that I've been wasting $50 per month plus taxes and fees for nothing.

E) Verizon had promised me several times to exchange our very low capacity VCR box for one with a higher capacity. Now after almost 5 months, they still have not done it.

F) The Multi-Room function of the VCR works only when "it" wants to. Not when my wife needs it. Another misleading promise from Verizon.

G) As for the $400 Visa Gift Card bonus from Verizon - NEVER GOT IT. And probably never will. Another lie.

H) Activation fees - just what is this? I had just returned our Verizon equipment after almost 2 years of service and all their wiring and main connection equipment was still in place in our basement. So what exactly were they activating? Turning on the switch at their location? For this I was paying $69.99? They did not charge us "installation fees" which consists of plugging in the router and putting up the set top boxes. But they did charge us Activation fees. Why?

F) Incidentally, the taxes and fees are outrageous. They come to over 12% of your monthly bill and on top of it. So the $79.99 monthly fee is suddenly around $90.00 plus your activation, installation, equipment, Regional Sports network, wireless router, etc fees, "plus" taxes, and it's no wonder that the first month's bill came to $277.11. Why is it that Cablevision does not have these taxes and fees? (Not that I'm endorsing Cablevision - they are as big offenders on the truthfulness of their services as is Verizon).

G) Incidentally, I've written to the FCC and guess what? They have asked Verizon to respond. Talk about regulators regulating. What a joke? We pay for these regulators via our taxes, and they do whatever the corporations want. Is this fair? Right? Honest?

End result: after four months of battling with Verizon on each of these issues, very little got resolved. My only other option is the courts. Let's see if they are better than the FCC.

I had a terrible experience with Verizon Wireless. They committed financial fraud against me and tried to cover it up by erasing the "Remarks" section of my account, which is the master log of all account activity that proves the fraud and unauthorized access to my account. It all started on October 27, 2009, when my phone was disconnected due to non-payment of two full months. The following day, someone from within Verizon accessed my account and made significant changes to lie and inflate the amount I "owed." They reactivated my line, waived the activation fee, added a second fake line of service, doubled the plan, and somehow maintained billing for two additional months - all without payment. My phone never worked from that day onward, regardless of billing showing my service was reactivated and "working." It was 100% fraud!

Verizon tried to cover up the fraud by disconnecting all search criteria connected to my account and deleting the entire "Remarks" section that all levels of Verizon employees (including Executive Relations) agree is impossible to do in the system. This is the master log of all activity showing who accessed the account, exactly what time, and all the changes that occurred. This is a record that all companies keep to keep accurate track of all account activity.

I used to work there in the Tech Support department, and it was always incredibly easy to do manual searches for customers, no matter how old the account, with their basic info. Typing in my SSN, name, address, zip, etc all turned up no search results for all departments including Care, Tech support, Sales, Fraud, and Executive Relations departments. After a BBB complaint, Verizon assigned Jaymi Moore King to me and essentially refused to let anyone else talk to me. Jaymi has been with the company since February, and she was not competent enough to even locate my account. The third Executive Relations Analyst (Heidi Koshman) had the idea to reach out to CORE. CORE is responsible for running the initial credit application. They located my account based on SSN since they are governed by federal regulations to maintain such info (thus the cover-up did not include manipulating this data).

Jaymi gave me a "FDL" - Final Decision Letter saying they "thoroughly researched the issue" and they will never talk to me or respond to me again. They even eluded to me harassing them LOL. The financial fraud that has occurred on my account involves changes that are impossible for a consumer like me to make, without ever making a payment in just shy of 4 whole months.

Once they found the account, they did send me copies of all the bills that identify the impossible billing changes. They even backdated the plan change to maximize the cost, as well as prorate the disconnect date and add overage charges based on it. The bill proves the fake line of service they added was never used. Also, my phone never had a single minute used or kilobyte of data go in or out after the original disconnect date.

Verizon claims the final bill is valid. However, without ever locating the missing "Remarks" section, it is entirely impossible for anyone to determine whether or not the fraud occurred because the master log of who did the unauthorized access to my account was conveniently deleted. I spoke with 40+ agents on all levels who each confirmed this is not possible. And also confirmed they could not do manual searches to locate my account due to search criteria for all my personal details somehow being disconnected from the account.

For three weeks or so (beginning on October 25, 2009 - the day they located the account), 100% of everyone who accessed my account could view the bills. Now Verizon has implemented an additional change to the system, and all agents I speak with agree they do not have the ability to access or view the bills anymore.

All these years, I thought the fraud most likely occurred from the hand-off from one collection company to the next. Because we see the changes in the final bills, and especially when you consider the "impossible" changes and obvious cover-ups, it is clear that the fraud has 100% occurred from within Verizon Wireless. I want everyone in the world to know what they're doing. I never paid the money because at no point have any of the collection tried to collect the correct amount of money due to Verizon's lies. Verizon's final stance is to redirect me to the current collection company, which is still harassing me to this day. It has been nine years, and they cannot legally collect from me since it is beyond the statute of limitations. However, they screwed my credit for seven years, and if I get a new phone number tomorrow, collections can legally acquire it and continue to harass me even though they cannot legally collect from me in a court of law.

It is inconceivable to think this has only happened to just me. The obvious cover-ups to attempt to mask their fraud must include other innocent customers, where Verizon lied to inflate their numbers too, so that they can sell the "debt" for a higher amount the collection company.

Verizon has not thoroughly researched and addressed the concern until the "Remarks" are recovered, or at the very least, explained why they are missing on what seems to be my account only. In my 15 or so calls to the Fraud Department and other departments, only one person ever (guy in Fraud) says he has seen the Remarks section deleted. He said "hmm, that's weird. That's the second account today with Remarks missing."

Verizon Wireless 100% committed financial fraud against me. And it curdles my blood to this a company like this is most likely doing this to other people as well.

Verizon is the worst when it comes to customer service. I wish I could give them zero stars. It's like they don't even care about their customers. I've been with them for over 10 years, but that doesn't seem to matter to them. I recently bought an older phone and had it activated at the store. Unfortunately, the phone didn't work properly, so I decided to buy a newer one. The second phone was a 4G and could access their newest network. It had everything the latest phones have to offer. However, when I took it into the store to have it activated, they refused to do so because they told me they retired the phone. The phone was a Verizon phone, and I'm an existing customer, so there shouldn't have been any issues.

The Verizon employee I dealt with was extremely unhelpful. He talked down to me like I was wasting his time. I asked him if we could call customer service to see if they could activate it, but he rolled his eyes and said maybe, and that I should call them myself. He didn't offer to call them, and when I suggested we do call them, he told me I should do it myself. Finally, I asked him for a SIM card so I could get it activated over the phone, but he told me no, he wouldn't give me one. I'm an existing customer, I told him, and he should give me one. But he refused and said there was nothing else he could do for me. I thought that was funny because he hadn't done anything in the first place. At that point, I had to walk out and cool off.

I called customer service and told them what happened. They told me he was in the wrong and not to worry, they would get to the bottom of it. After calling the store, customer service told me to go back up to the store and they would take care of me and there would be no more problems. But that wasn't the case. I walked in and asked to speak to the manager, but a different guy asked me why instead of just getting her. Well, he asked, so I told him why right in front of the guy I complained about. The guy who I complained on came up and started telling me he did nothing wrong. He was coming towards me, so I told him not to talk to me or come at me because I want nothing to do with him. He then got security and tried to have me thrown out. Security decided to just ask me to calm down. I told him I would not calm down and I wanted to speak to a manager. I was not going anywhere until I did. Security then said he would have to ask me to leave if I did not. I told him that was not going to happen. I then told them I was calling customer service to let them know I didn't have to go anywhere.

The manager finally walked out and told me that I could not talk to her employee like I did. I asked her what exactly it was that I said that she didn't like. She replied, "You said he sucked at his job." I told her, "Well, yes, I did say that. I told customer service he sucked as well because he does." Now I had the other employee and the manager defending the sucky employee with security right beside me. I told them everything that happened, and they defended their fellow employee. I couldn't believe my ears. They too would not give me a SIM card. By the way, SIM cards are free to Verizon customers, and customer service told me they should have given me one if I asked for one. One employee then picked up the phone I wanted activated and told me it was 3G and as of 12/31/18, they no longer activate 3G phones. I shook my head and told him the phone in his hand was 4G. It said so on the back of the phone, and I had just had a 3G phone activated in that store three weeks ago. I then asked him if there was anything else he would like to say that was absolutely wrong. Well, I asked, so he pulled the back off the phone and said this phone didn't even have a SIM card slot, so why would they give me a SIM card when the phone doesn't require one? I took the phone from him and showed him where the SIM card slot was. By now, security had walked away from me and was just shaking his head at the [censored] that obviously should not have opened his mouth. I made him look very stupid, and that just pissed the manager off even more.

Well, needless to say, I did not get my new phone activated, and they did not give me a SIM card. I called customer service and told them what happened. They again told me not to worry and they would take care of me and said they would call me today. But I never got a call. Why doesn't Verizon care about its customers? They can activate a 3G phone, which by the way, I was told by customer service, will not work on their network in a few months, but they would not activate the one I bought that would work on the new network. Again, the new phone is a Verizon phone, and there's nothing wrong with it. They just told me it was retired. They couldn't give me a reason why.

I wanted to let current and possible future customers know that Verizon is one of those companies that figures they have so many customers they don't need you anyway. Well, Sprint may not be any better, but they are cheaper, so I'm going to Sprint. I used to be with AT&T, and they were okay. They were a lot better than Verizon is today, that's for sure. If you're going to charge more than your competition, you should offer something they don't. My guess is Verizon has been charging more and providing me less than what Sprint will. This was not my first horrible customer service experience at a Verizon store, but it will be my last. Do yourself a favor and check out what the competition is offering. It doesn't matter if it's Sprint. They're just cheaper, which is why I'm going with them.

I am extremely disappointed with Verizon and would give them zero stars if I could. I have been a customer for almost three years in the past and rejoined two months ago, but I feel like I have been cheated. I am paying almost $50 for a 4G LTE plan, but I am only getting 3G service. I have not even had 4G LTE service once since I rejoined, and I challenge Verizon to prove otherwise. To make matters worse, I was unable to retrieve the $150 rebate that was promised to me when I rejoined because I could not log in to my Verizon account. The email and address on file were incorrect, and even after calling customer care, the issue was not resolved. I feel like I am being cheated and that Verizon is incompetent.

Let me explain what happened. I first joined Verizon in 2015 and had a 4G LTE plan with 4-5 people on the account. In 2018, I made someone else the account owner and left Verizon. Then in September 2019, I rejoined Verizon in the same group and was sold a 4G LTE plan. However, when I checked my phone, it was only showing 3G service. I went back to the store and was told to wait a few minutes or call customer care. I also asked about the $150 rebate and was told to log in to my Verizon account to claim it.

When I tried to log in, I discovered that the email and address on file were incorrect. I called customer care, and after providing all sorts of details, I was told that the mailing address could not be corrected until I could log in to my account. However, I could not reset my password because the email on file was incorrect. The agent passed me on to a tech guy who suggested wiping my phone clean, which I refused to do. He then suggested a network reset, which did not work. The whole process took 2.5-3 hours, and I was left with no resolution.

When I returned home, I discovered that my phone had no network at or around my place, even though I live in the middle of the city. I am paying $50 for 4G LTE service that I have not received even once, and I have almost no network at my home. When I called customer care again, they asked me to go outside at midnight alone so they could hear me properly. When I drove to the highway to speak with them, they asked me to do the same thing again and then called a tech guy who was not available. I am extremely frustrated with Verizon's incompetence and poor customer service.

In conclusion, I would not recommend Verizon to anyone. They are cheating customers by charging for 4G LTE service that they are not providing, and their customer service is terrible. I am extremely disappointed and feel like I have been cheated. Verizon needs to do better or risk losing more customers.

I just had the worst experience with Verizon (verizon.com) and I wouldn't recommend them to anyone. I spoke to a manager in tech support named Bryan, after being transferred from customer service where I spoke to a man named David. Last month, I received a paper bill stating that I owed Verizon $193.50, which was odd because I left Verizon in March 2020. I paid off all balances, my phone, my watch, and canceled services while I transferred to AT&T. I was paying almost $200 a month for one phone line with data and a watch, which was too expensive for me.

Today, I called Verizon to figure out why I was still being charged every month for services I do not use, and why I was never notified that I was 8+ months past due on these payments. I spoke to David first, who was monotone and lacked empathy. He told me that I had been getting emails about this monthly bill for months, but I never received them because they went to my "junk" email. I informed him that I was not logging into my Verizon account because it had been closed, and I would not be looking for Verizon emails as I am no longer a customer. I got frustrated and asked to speak to a manager. David advised me to avoid using profanity while speaking to management, but I told him that I should be allowed to express my frustration. He then transferred me to Bryan.

Bryan listened to my concerns and read the notes from David. I explained that I have not been with Verizon for almost a year, and I did not want to have a line for my watch in the first place. I tried multiple times to cancel it, but people kept calling my watch asking for whoever had the number before. I also let him know that I have not once used this service as my watch is Bluetooth connected to my phone. However, Bryan told me that I have been using Verizon services by using the watch itself because it has the capability of making its own calls and texts while not connected to my phone. He refused to waive any of the past bills despite being able to view that I have not used said service, and only worn my watch a handful of times. I got frustrated and told him that I am a single mother, a social worker, in the middle of a pandemic, and I should not be expected to pay for a service that was supposedly canceled. I asked him why I had not received phone calls, paper mail sooner, been advised by the rep I spoke to in October, or even been sent to collections for being this many months behind. He stated they did "the most we could do" by sending me an email, and they didn't have a need to send me to collections as of yet because they "suspended" the services on my watch due to non-payment. As it was apparent he was going to be of no help either, I got the little information he would give me surrounding himself and the other Verizon reps I have spoken to.

In conclusion, Verizon has zero respect for their customers' loyalty, no matter the length of time that loyalty lasted. They have the highest prices out of any other phone company and attempt to get away with it under the guise that they are the best provider. They will knowingly keep your account active, open, and do the bare minimum to contact you if you miss payments simply to wrack your bill up. The majority of their customer service reps are unpleasant to speak to, after you wait on a 30+ minute hold time to access them in the first place. Allyne was actually quite pleasant and attempted to help me, but she did not tell me that my bill was way past due. Let's stop fooling ourselves into thinking they are the "best." It is 2020, even Sprint has a 5G network. Do yourself a favor and take your money and business elsewhere.

I went to Verizon because I saw an ad for their $25 a month internet service and an $800 credit for phone trade-ins. I had lost my job, so I was looking for ways to save money. When I went into the store, they verified that I would be eligible for the $25 a month internet at my address. They also said that with a $10 auto-pay discount and a $25 military discount, my bill would be $67. They looked at my device and verified it would be rated at $800, and if it wasn't, I could deny it and get a refund and the phone back.

After I paid for the phone and signed the contract, they then told me that I did not actually qualify for the high-speed internet and they were wrong. I didn't complain much, even though they also told me they could not give me the ProMax phone as planned because the trade wouldn't work. I had originally wanted to use my old phone, but they wouldn't let me, claiming they had great discounts. They claimed they could get me a 14 plus pro max for $1200, then claimed trade it wasn't allowed and stuck with me a 14 plus for $1000. I accepted this, and I was told since my device would give me $800, I would only owe $200 total.

I wanted to pay for the $200 extra before I left the store, but they said there was a two-day wait period, so I was only allowed to pay for the cable, power block, and case for $201 total. I came back a few days later to pay the $200 for the phone so I could have the extra $5 taken off my phone each month, as they said would happen since I had $800 off due to the trade-in. I told them I would only do this on the condition I get $800 for the phone. They claimed as long as I sent it, I would. They examined it and cleared it for $800, I sent it in, and I got an email saying it would be "accessed to see its worth, and the final trade amount would be given. I had been told that if they didn't pay $800, they would tell me the amount and let me deny it and send it back and allow me to cancel and have a full refund within one month.

I went home after buying the phone to set my phone up. I set the military discount as well as auto-pay off. I took off the services I was told to take off to get my monthly bill to $67, as shown on the quote they provided. Instead of getting $67, I only got it as long as $99. I asked why the next day, and I was told the military discount is $10, and the employee was confused. I was also told she failed to charge me the $200 that day, so I paid for the $200 to take the $5 off. Then I was told the original estimated price was off, so my bill went from $67 to $99 within two days, plus I did not qualify for the $75 in savings from using the high-speed internet as I was promised.

I spent the next 5+ days on the phone daily trying to get them to honor the $25 military discount, which would take the bill to $67. I wasn't really having any luck because they claimed the employee was ignorant and should have known that was for two lines. On Wed the 2nd, I got an email stating they got my device, and a final assessment would be done. I was confused because they said it would be worth $800. I called the store the next day and talked to the manager. I asked if I would be getting $800 for sure, and he verified that I would. If I did, I would get the device back if I denied it. I was also told I would be able to cancel it and get a full refund at any time.

On the morning of 11/4/2022 at 1 AM CST, I was sent an email stating they had evaluated my device, and it was only worth $50. I did not see a way to dispute it or request cancellation or my device back, so I went back into the store and canceled as the manager claimed that I could.

I walked into the store at 19th and telephone in Moore Oklahoma and talked to the manager. I told him I simply wanted to go ahead and do a full refund/return, as well as get my device back that I sent in for assessment. He laughed and claimed that the device was their property the moment I mailed it to them. I told them I was told it would be assessed, and I would be able to deny or accept the offer. If denied, they would mail it back and cancel service and refund if requested. He claimed I was misled. He said I was under contract. I asked him to please return all items and explained the over 5 broken promises that they gave me. He told me he couldn't help and that I needed to leave. I asked why and for help. He then yelled at me and started to belittle me. He threatened to call the police if I did not leave. He refused to cancel service, he refused to return all items or explain how to get my trade-in device back. He ended up calling the police because I patiently asked him to calm down and help me with the problems I had. The police came and were annoyed after realizing I did nothing at all. They conducted a bait and switch on me and refused to honor or fix the issues that arise from it. Instead, they called the police as a way to keep me from canceling, keep me from getting a refund, and going to ATT.

After this, I went to ATT and signed back up since I was with them 15 years without issues. I only left due to promises they did not keep. I was only paying $80 at ATT when I canceled for the $67 a month offer with the internet savings of $75. ATT gladly took me back, and I switched due to the horrible experiences I had. I had been told by 4 Verizon employees that I could cancel at any time at a full refund within the first MONTH if issues arose. After I signed up with ATT, I went to the Norman Oklahoma Verizon hoping for better customer service, however, I was greatly dissatisfied.

Once I drove all the way out there, I had the lady who messed the quote up ask if I needed help. Evidently, she switched stores for this day. I denied her help and asked for a manager. I told him the entire timeline of events and asked for my device back. He also said it would not be possible. He said I chose to send it in, and it became Verizon's property after that. I begged him to take the device and all items bought that day back, and he fought it at first but finally agreed. He then said that since I was showing as not active and that I canceled, he couldn't. He claimed the bill was already although it had been 15 minutes been billed to me. He claimed I breached my contract and set myself up for failure. He ignored me when I said I was still within the one-month cancellation period and said employees make mistakes when I said I had 6 broken promises and needed help canceling. He said I broke the contract. I wasn't with Verizon and to go to ATT. He said the phone was mine, and I was fully responsible for the other $800 and no refund. He then claimed he would call the police if I did not leave.

I did not send my device in for anything less than $800. I did not sign anything when sending it in. I was told it would be assessed, offered, then sent back if it wasn't enough. I was told I had a month to cancel without penalties, to return and switch back to ATT, including from 5 customer support employees on the phone. However, what the store employees say and the telephone time employees say are not the same.

I need the $800 checks back if they cannot give me the old device. That's what was promised. I chose to cancel due to being attacked and having 6 broken promises. My bill would have been $156 with the phone not being taken as a trade-in as it wasn't, so my $67 bill turned into $156, and they refused to give me my old phone back or the $800 so I can go to ATT and get an upgrade with them since Verizon failed to follow through. I cannot get an upgrade without my $800 phone.

I also need to return all items, get the $401 I paid them so far back, $201 for the items, $200 for the phone, and I need the rest back that went towards the bill.

I gotta tell ya, folks, my experience with Verizon was a complete disaster. I mean, it was just one foul-up after another. I don't know if they were intentionally trying to mess with me or if they're just that incompetent, but either way, it was a nightmare.

Let me give you the rundown. First of all, they disconnected my DSL and landline service without my permission. I was without service for three whole days! And that was just the beginning. They also mistakenly disconnected my XFINITY cable service, which I need for work. It took three visits by their techs to fix everything that they got wrong. And let me tell you, it was a huge inconvenience. I had to reschedule multiple appointments because I had to be home when the techs arrived.

And don't even get me started on their customer service. I spent hours on the phone trying to resolve these problems and was regularly met with substandard service. They kept transferring me from one department to another because the reps were ill-informed. And despite being assured that someone would call me back, no one ever did.

And when I finally complained to a Verizon corporate executive, do you know what she said? "That's life." Can you believe it? They don't even care about their customers.

The whole thing started when I called to update my auto pay information. I had changed banks and needed to change my checking routing and account number. The rep I spoke to, Jerome, was pushy about getting me to sign up for Verizon cable, even though I wasn't interested. And when I said no, his tone changed. It was like he was angry with me for not signing up.

Then, a few days later, I tried to log on to work from home and discovered my Internet wasn't working. I called Verizon and they scheduled a tech for the next day. But when the tech showed up, he discovered that my service had been disconnected by Verizon. And get this, the tech was annoyed that he had been needlessly dispatched to my home since there was nothing for him to fix.

I suspected that Jerome had either mistakenly put in an erroneous disconnect order or did so in anger because I wouldn't sign on to Verizon cable. But when I called to report this, I was bounced around from department to department. I requested an investigation into why my service was shut off, but the rep I spoke to said it would be looked into and then never got back to me.

Long story short, I was forced to switch to FIOS or leave Verizon, which I couldn't do because of my need to have uninterrupted access to high-speed Internet. And even though they said they wouldn't charge me the installation fee, that was hardly a significant concession.

It took several more visits from their techs to fix all the mistakes they made, and even then, they left the cables and wires in a tangled heap. And when I complained to a supervisor in billing, he told me that Verizon didn't have anyone who could address complaints like mine. Can you believe it?

In the end, all I got was a $50 credit and a bunch of apologies. But that doesn't make up for the days of disruption, aggravation, and lost income. And to top it all off, I haven't even noticed any improvement in speed or anything else with FIOS.

So, do yourself a favor and think twice before signing up with Verizon. They're not worth the trouble.

Verizon Wireless has been the source of a great deal of frustration and hardship for me. As a business owner, I was assured that my needs would be a top priority for the company. However, my experience has been quite the opposite.

I was arrested and spent 103 days in jail for a crime I did not commit, all because of Verizon's actions. It became clear to me that Verizon no longer wanted to do business with me, but they were unwilling to part ways without being paid in full. They flagged my business account under the guise of fraudulent activity, which led to my mistreatment at the store level.

As a black business owner, I experienced racial profiling and discrimination from Verizon employees. They assumed that I was up to no good simply because of my race and their desire to be paid immediately for their services. I was denied service for nearly three hours on two separate occasions, which ended in a racial discrimination complaint and my subsequent arrest.

The hate and contempt I experienced from Verizon employees was devastating. It caused me to lose clients and contracts, default on loan payments, lose my vehicle, and miss critical doctor's appointments. I was forced to endure pain for months because adequate medical care was not available to me in jail.

Verizon's actions have ruined my life. I hold them responsible for the malicious prosecution, civil conspiracy, intentional infliction of emotional distress, and defamation that I have suffered. I am seeking a $2.7 million settlement and a promise to implement equity training for their employees.

Verizon initiated the proceedings that led to my arrest without probable cause and acted with malice. The proceedings were terminated in my favor, but I sustained damages that have had a profound impact on my life.

I urge someone in the higher-ups at Verizon to acknowledge their shortcomings and settle this grievance promptly. Not every employee of Verizon is racially biased against black business owners, and I believe that the company has enough integrity to make this right.

In conclusion, my experience with Verizon Wireless has been a nightmare. I hope that my story will serve as a wake-up call to the company and that they will take steps to ensure that this kind of injustice never happens again.

ELEVEN TIMES over two days I called them. Only to have the issue continue on through today. Absolutely worthless CS. My dog could do better.

A company so good that they told me I wasn't a customer. Funny.. but total by verizon is what it says on my bank statement.

Done. I'm gone. Tmobile was able to save me $15 on two lines. Total by verizon = $75/month... tmobile =$60/month

Total has the WORST customer service in prepaid mobile history. The CS reps actually do NOT give a crap about your device working. They only care to get you off of their support line.

If I can only have one wish, I pray that LIGHTNING STRIKES EVERY SINGLE TOWER owned by the POS company owned by verizon. Thanks alot for your CS. And F you!

I went to Verizon they advertized Free Phone's! There is nothing free about it!

I traded in a phone worth $750.00 and received a free phone or so I thought.

My monthly bill started at $73.00 within six months it increased to $94.00 a month when I called about the increase. I was told all the promotions ran out I was never told about any promotions being applied. So, knowing that way too much for one phone line and that there was no contract.

Except for one small thing, the phone I recived was only free if stayed with Verizon for three years. I guess that's the way they get around saying NO CONTRACT. I had to pay the free phone off to the tune of $776.00 to switch to another provider. The provider I switched to was less than half the price of Verizon. When I called Verizon about the phone I traded in and asked for the phone or to be compensated Verizon told me they owed nothing. In other words, they cheated a customer.

I asked to have my account researched because i never received proper service from Verizon Wireless the entirely of my service duration with them. Instead of receiving a call with a resolution my service was cut for non- payment when i already had a different phone service provided. Which has been an excellent switch.

I do not owe the balance reported against me as My son & I never had proper service. We couldnt even call each other without issues and calls never went through properly. Research the bill and service period snd you will see that you actually owe me. I will sue if it comes to me defending myself further and report you to the Better Business Bureau and Consumer Affairs

Hi I called and added Verizon Fios to a land line only plan on 11/25. Order number is NJ11950774489. I was on the phone for approx 2 hours (forget the name of the person I was speaking to) and she was experiencing a lot of computer issues. I found a black Friday deal that said I would get a 200 Amazon gift card with the new services. I asked her when I would receive it and she said it would come via email and to be on the lookout for it. I've been checking my emails and haven't seen anything so I called to inquire about it. The lady I spoke to was very nice but said there's nothing on my account about the gift card. I know all calls are recorded. Is it possible for someone to pull that call and listen to it? You will hear that I was promised an Amazon GC. Not sure if her computer issues has anything to do with it not showing up on the order. Thank You. Paula Coldon [protected]@gmail.com

Young man came to apartment building Saturday morning in Flourtown asking if I needed help applying for the affordable connectivity program. He was wearing a jacket that had Verizon on it. This is a HUD building of 62 and up residents. Was he legitimate? I didn’t let him in and there was another resident behind me asking him if he had called.

Just wanted you to be aware.

Thank you

Eileen Nyzio

I've been a loyal customer of Verizon Home services and Wireless for almost 20 years. (check my account's) Never, ever late paying my bills., over the years you dropped channels from my FIOS package than raised my monthly bill but I never complained till today. My remote control for one of my TV's stopped working, I called your 800 number and was told I would be charged to replace it. This was the last straw with you, Verizon. I will cancel both wireless and Verizon home services as soon as I can arrange new carriers. This could have all be avoided if your customer rep. just sent me a replacement, after all the remote was at least 15 to 20 years old. You expect me to be a loyal "VERIZON" customer but where's your loyalty. [protected]@verizon.net

I Lost Verizon my landline in lower Manhattan on Sept 29th-inconvenient. Repair expected tone completed by 30 November 2023. Really!

Lost bundled Verizon internet 3 November. Impossible situation. Same possible repair date 30 November. (This repair spans three months w/o service).

Numerous calls. Verizon doesn’t care. Doesn’t communicate. Repeatedly makes false promises. What a messed up company! I don’t know why I have been a loyal customer for 35 years

L G

Received an unsolicited call on 11/11/2023 from [protected] regarding a free 90-day promotion from verizon fios for showtime. The caller quickly explained the promotion and asked if I was an authorized person for the account. I said that I was. The caller then proceeded to tell me thanks for being a verizon customer and have a nice day. Showtime will be added to your lineup soon on the following channels...

I quickly asked if the assumption was that I was interested in having the showtime promotion, as I did not agree to accepting it. Her response was that I can cancel after 90 days. She said they could also send me a reminder. I told her there was no need for a reminder because I was not interested.

Her tactics are why I usually don't listen to these calls. Unfortunately, this representative is slick and will cause a lot of accounts to be charged without permission. Not a way to keep long-standing customers.

I switched my phone service a week ago or so and immediately got a bill from Verizon for $594.69 for the remainder of a contract that Verizon has yet to produce. When I found this out, I spoke with Verizon to see if I could switch back and honor the remainder of the contract (still don't have a copy) as I cannot afford to pay that at this time. They said yes, so I switched my service back. Today I have a withdrawal from my checking account for the $594.69. I have been on chat for hours trying to resolve this. Finally they gave me number for Financial department but all they want to do is send me chats and say they have no record of me being billed this amount. I cannot get to a human to discuss and the issue obviously is outside of what their chat is capable of. Anyone have any ideas how to get this resolved. It is October 10, 2023. Thanks,

When Fios was installed, the two installers hooked everything up on a stationary plug on the back of my entertainment unit without my knowledge or consent.

I am getting rid rid of this entertainment center and can not disconnect any of the wiring.

When I called customer service, I was told that Verizon can't send out anyone to repair this hook-up, and that it is my responsibility.

I believe it was the responsibility of the men who initially installed the FIOS. They took the easy way out and now I am supposed to pay out of pocket to have a technician come and fix the problem?

The customer service agent I spoke with was arrogant and condescending - stating that I didn't know what I was talking about - "There has to be a way that you can unplug the wires" he said.

No there isn't. I have been a customer of Verizon Internet & Phone service for many years and a Fios customer for several years. Time to switch to Spectrum.