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Verizon Complaints & Reviews

Verizon - New Iphone 6s order

Posted: 2015-10-03 by    Reviewer13428
Complaint Rating:  0 % with 0 votes
Over 3 weeks ago placed order for new Iphone 6s. Come ship date nothing I had bad gut feeling. Yep my gut was correct and ordered canceled. Called and got bumped 4 times to different person and thought perhaps my order would go through plus spent hour and half on phone. Yesterday (Friday 10/2)...

Verizon - Virginia, Arlington - FIOS Internet FIOS TV billing & discounts

Posted: 2015-10-02 by    Lied to by Verizon
Complaint Rating:  0 % with 0 votes
Received flyer in mail in MAY advertising Verizon/FIOS TV, Internet, Phone with $500 debit card (yes, $500!). Called to ask what TV channels were included; signed up with phone service rep who VERIFIED THE $500 OFFER. Installer was on time & helpful, but didn't provide much instruction in using...

Verizon - Shame on Verizon. Please read the horror story below.

Posted: 2015-09-29 by    Reviewer55069
Complaint Rating:  0 % with 0 votes
My Iphone 6 plus was one of the Apple Iphone's that had the known camera issue reported in the news. I called Verizon and they agreed the camera had a problem and replaced the phone. I said that I wanted the protective screen glass that was purchased at a Verizon corporate store to be replaced...

Verizon - Internet speed

Posted: 2015-09-29 by    G Guard
Complaint Rating:  0 % with 0 votes
I moved into a new apartment where they offered FIOS or Comcast. Since I had FIOS in my home before, I stuck to a good thing. HOWEVER, the speed is totally lame. I cannot run a single video without waiting forever. UTube, Facebook, today's news... I wait and wait and wait for it to arrive....

Verizon Communications - Texas, Willis - Landline repair

Posted: 2015-09-29 by    Reviewer26600
Complaint Rating:  100 % with 1 votes
September 20 while Sam Houston Electric was installing electic lines to a neighboring property In Creekeside Acres Willis Texas they cut our landline phone line and said that they would report it. We also called Verizon and reported it. They said it would be repaired on September 21 st, well...

Verizon - Customer service

Posted: 2015-09-27 by    Reviewer22603
Complaint Rating:  0 % with 0 votes
According to their own employees there is a security problem with logging into their web site to manage your account. All I know is every time I try to pay my bill I have to call them and argue with them till they re set my pass word. They have made it so complicated, in order to protect my...

Verizon - New Jersey, Bedminster - Fios

Posted: 2015-09-22 by    shaun1423
Complaint Rating:  0 % with 0 votes
I was offered a $400 Visa Prepaid card as a promotion to switch from Comcast to Verizon. The representative explained to me that if I pick the package that he was offering, I would receive my Visa Prepaid card in the mail in 2-3 months. It have been 3 months now and I called to ask about my...

Verizon - Customer Service/Monetary Issues

Posted: 2015-09-21 by    Reviewer49707
Complaint Rating:  0 % with 0 votes
Walked into a Verizon location in Moorestown, NJ. Signage in windows said "$200" to switch over to Verizon service.
Time spent in store was 2 hours 15 minutes, no printer cartridges to print my receipts, representative at store exchanged the cash I handed for my purchase with...

Verizon - Pennsylvania, Camp Hill - Would not except no causing health problem

Posted: 2015-09-19 by    Reviewer48262
Complaint Rating:  0 % with 0 votes
We visited Verizon Wireless at Capital City Mall, Hartzdale Dr. Camp Hill, Pa. At 7:00-7:30PM to ask a question & was detained by two guys trying to make a profit & they never listened to or answered our question! I'm allowed on my feet 20 min. at a time due to 2 cracked vertebrae & they kept...

Verizon - Beware of Verizon's new money making scam

Posted: 2015-09-17 by    gettingthru
Complaint Rating:  0 % with 0 votes
Others have had this happen to them but are not saying anything, but I'm here to call Verizon out. They allow customers to post date checks on their accounts only to disconnect their service anyway and then charge the customer a $20 reconnect fee per line! Not only that, they accept the post...

Verizon Wireless - Fraudulent billing

Posted: 2015-09-16 by    Deanna Dayhuff
Complaint Rating:  0 % with 0 votes
I purchased my phones in California two years ago I moved to Kansas in September of last year and immediately changed my address on their website as you are encouraged to do

We recently switched to sprint after years and years and years of dissatisfaction with Verizon. We never...

Verizon - Doesn't defend or find the other side of false client allegations

Posted: 2015-09-09 by    Reviewer30500
Complaint Rating:  0 % with 0 votes
Today, I was told I'm being removed from a Verizon store for inappropriate contact with customers. Except for a couple times of politely opening the front door for a customer, I had no contact with any customers! When I told this to the placement supervisor, I was told that my side of the...

Verizon - Taking over an account

Posted: 2015-09-01 by    rlcordis
Complaint Rating:  0 % with 0 votes
i have submitted a request to take over three numbers one a edge plan. VERIZON state that you ACCEPT ALL LIABILITES of the ACCOUNT.

My credit check stated that I will not need a deposit for any of the numbers, but a the end of the call they say no you will need a deposit.

Verizon - Internet technicians / customer service / billing / etc

Posted: 2015-08-31 by    Sarastpierre
Complaint Rating:  0 % with 0 votes
WOW. I am writing this while on hold with verizon technical support as we speak. I got verizon internet (and phone ONLY because I was told I should have it for internet) and needed an installation. The first technician showed up and couldnt complete the job, promised to come back later that...

Verizon Communications - Florida, Bradenton - Fios

Posted: 2015-08-31 by    Tina Nalbach
Complaint Rating:  0 % with 0 votes
When disconnecting service with Verizon, the number was ported to Bright House in July, the equipment for tv was also returned in July. The assumption was if the equipment was returned to the Verizon store and the number was ported out the account would be discontinued. When I saw another charge...

Verizon - Ohio, Euclid - contracts and plans

Posted: 2015-08-31 by    sue reichert
Complaint Rating:  0 % with 0 votes
Why is it the loyal customer always gets screwed? Great new plans...for new customers! I can save $35 a month by going to the medium plan, but I lose 1GB...so no, I am not saving anything there...and new customers pay $20 a month per phone...not me, I'm still under contract so my phones are$40...

Verizon - Service disconnect

Posted: 2015-08-30 by    JByd
Complaint Rating:  0 % with 0 votes
I switched to prepaid no contract with verizon after continuous problems with service interruptions. Now after about 8 months they have once again disrupted my service stated that i had switched to contract which i have adamantly denied, i went to prepaid for a reason. I can not understand how...

Verizon Fios - Florida, Tampa - Complete service outage, no repair for days

Posted: 2015-08-19 by    Reviewer14980
Complaint Rating:  0 % with 0 votes
Tuesday, august 18 2015. I came home tonight and nothing was working, no telephone, no television, no internet. This has happened previously. I called verizon and they said in a recording it would be fixed by 1:00 p.M. Tomorrow (wednesday, august 19). Then i contacted several neighbors and they...

Verizon Wireless - Not honoring their contract

Posted: 2015-08-16 by    Reviewer98403
Complaint Rating:  0 % with 0 votes
To all of my friends I need your help. I purchased a new phone from Verizon Wireless less than 2 weeks ago. The phone has had and continues to have major problems with it. So now they are refusing to honor their contract. Please help me by letting them know of your own experiences by calling...

Verizon - Washington, Auburn - Activation fee waiver period

Posted: 2015-08-08 by    Andrew Beers
Complaint Rating:  0 % with 0 votes
Signed up God Verizon iPad plan . Was told I had 14 days to cancel and receive credit for activation fee. The service did not work in my location. Called within that period to cancel and was told that I was receiving the credit. Got the bill weeks later and called. Told that I was responsible...

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