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Verizon Complaints & Reviews

Verizon Communications - Mobile Service

Posted: 2015-11-21 by    Reviewer24298
Complaint Rating:  0 % with 0 votes
We had to switch to Verizon because where we moved to it is the only service that provides halfway decent mobile service. We went to a Verizon store with brand new, unlocked smart phones and therefore we required no contract. Although we already owned our own phones, were not signing on to a...

Verizon - Florida, Dunedin - Home Internet service

Posted: 2015-11-09 by    Danny craig
Complaint Rating:  0 % with 0 votes
Had the service for three months and it has worked possibly two weeks during this three month fiasco . My wife has talked to representatives from Verizon multiple times with them assuring her that it would be fixed by changing things online which she has done every time without success. We have...

Verizon - Virginia, Reston - Customer Service, Technical Support, Product

Posted: 2015-11-02 by    Sanford Diday
Complaint Rating:  0 % with 0 votes
3 PHONES THAT DID NOT WORK. REFUSED TO SEND NEW PHONE. DROPPED CALLS w/4G LTE. PHONE HAD NO FUNCTIONALITY, I.E. CONTACTS, PHONE, MESSAGING WOULD NOT OPEN. Spoke to Elisha (Supervisor), Jeremy (Tech Support), Zack (Tech Support), Brittany (Customer Service), none of whom were helpful or offered...

Verizon Fios - Texas, Keller - Customer Service

Posted: 2015-10-30 by    Reviewer74485
Complaint Rating:  0 % with 0 votes
I have had the service for 5 months. Every month they keep charging me for equipment I don't have. Every month they say it's taken care of but the following month I have to call again. The customer service reps could care less that I keep having to call every month. The true resolution is when...

Verizon - California, Long Beach - Fios Internet

Posted: 2015-10-26 by    Reviewer80888
Complaint Rating:  0 % with 0 votes
I have had Fios for nearly a Year... I signed up for 50/50Mps Service Ever few mins each of my devices have intermitting internet service.. on/off etc... I even have it on my wired devices (Smart TV) I have had Verizon out here 3 times and they can find no reason why it does that only to say...

Verizon Wireless - Massachusetts, Worcester - Data upgrade

Posted: 2015-10-26 by    Michelle LaForte Hartigan
Complaint Rating:  0 % with 0 votes
They are advertising an data upgrade, so I chatted with someone to see how I can upgrade my data from 10 GB to 12 GB for the same price of $80.00. The rep walked me through it, and I noticed that I would be paying an additional $5.00 more. When I questioned her and told her to forget it, because...

Verizon Wireless - Virginia, Springfield - Customer Service & Promotional Offers

Posted: 2015-10-21 by    kim0saabe
Complaint Rating:  100 % with 1 votes
1) Saturday I talked to VZW rep Kathy: received quote to upgrade 3 phones and change data, call, text plan. I told her I wanted to compare with AT&T so she said she would call me back Monday cuz she didn't work Sunday. 2) Sunday I called VZW jto sign on after deciding I wouldn't switch to AT&T....

Verizon Wireless - New York, New York - Keeping Customer Dissatisfaction Thriving!

Posted: 2015-10-21 by    Reviewer88724
Complaint Rating:  0 % with 0 votes
Around the second week of October 2015, I sent a letter of complaint to Mr. Kevin Zavaglia, the New York/New Jersey regional president for Verizon Wireless. It highlighted an experience where I had five consecutive defective phones provided to me as replacements. Each had a equal amount of time...

Verizon Communications - Kansas, Chanute - Misleading information on website and customer service problems

Posted: 2015-10-20 by    Reviewer32464
Complaint Rating:  100 % with 1 votes
In the middle of September 2015, I had a need to bump up my data amount from 10 to 15 mbs. On the website it stated this would add $20.00 per month to my bill. A few days later I was looking at my account information on Verizon web page and saw that my new billing amount would be approximately...

Verizon Wireless - Customer Service reference phone case.

Posted: 2015-10-19 by    Lawrence Conway
Complaint Rating:  100 % with 1 votes
I was attempting to return a Shell holster with/kickstand initially to the Arizona Mills Verizon Store. A gentleman by the name of Brett {Britt}, said he couldn't honor exchange because I purchased at a Corporate store and his was not a Corp. store. (Did not bother to tell him HIS store had...

Verizon - Nebraska, Auburn - Prepaid Phone

Posted: 2015-10-13 by    Reviewer47196
Complaint Rating:  0 % with 0 votes
I have a prepaid phone, which I pay $50 a month for (plus tax). This is suppose to have unlimited text and I can use the web when I want. If I use my gb (or mb, whichever it is) up, it just slows way down, but I can still use it. I have had this for quite some time and now all of a sudden you...

Verizon Fios - They Lie and Don't Care About You

Posted: 2015-10-12 by    magicguy333
Complaint Rating:  0 % with 0 votes
Haven't had your service for not even 1 week. You left a cable running all over my front and backyard that was supposed to be buried upon installation of services. Been told different stories that you are coming to bury it. First was Friday, then Saturday, was told you will be here today Monday...

Verizon - California, Riverside - Customer Service

Posted: 2015-10-08 by    Reviewer86550
Complaint Rating:  100 % with 1 votes
Two months ago I called Verizon to change my pay date from the 8th to the 17th. I talked to a very friendly girl over the phone on there customer service line and she said it would be changed for the following month without a problem. The next month comes and my bill is taken out automatically...

Verizon - New Iphone 6s order

Posted: 2015-10-03 by    Reviewer13428
Complaint Rating:  0 % with 0 votes
Over 3 weeks ago placed order for new Iphone 6s. Come ship date nothing I had bad gut feeling. Yep my gut was correct and ordered canceled. Called and got bumped 4 times to different person and thought perhaps my order would go through plus spent hour and half on phone. Yesterday (Friday 10/2)...

Verizon - Virginia, Arlington - FIOS Internet FIOS TV billing & discounts

Posted: 2015-10-02 by    Lied to by Verizon
Complaint Rating:  0 % with 0 votes
Received flyer in mail in MAY advertising Verizon/FIOS TV, Internet, Phone with $500 debit card (yes, $500!). Called to ask what TV channels were included; signed up with phone service rep who VERIFIED THE $500 OFFER. Installer was on time & helpful, but didn't provide much instruction in using...

Verizon - California, Camarillo - Shame on Verizon. Please read the horror story below.

Posted: 2015-09-29 by    Reviewer55069
Complaint Rating:  0 % with 0 votes
My Iphone 6 plus was one of the Apple Iphone's that had the known camera issue reported in the news. I called Verizon and they agreed the camera had a problem and replaced the phone. I said that I wanted the protective screen glass that was purchased at a Verizon corporate store to be replaced...

Verizon - Pennsylvania, Conshohocken - Internet speed

Posted: 2015-09-29 by    G Guard
Complaint Rating:  0 % with 0 votes
I moved into a new apartment where they offered FIOS or Comcast. Since I had FIOS in my home before, I stuck to a good thing. HOWEVER, the speed is totally lame. I cannot run a single video without waiting forever. UTube, Facebook, today's news... I wait and wait and wait for it to arrive....

Verizon Communications - Texas, Willis - Landline repair

Posted: 2015-09-29 by    Reviewer26600
Complaint Rating:  100 % with 1 votes
September 20 while Sam Houston Electric was installing electic lines to a neighboring property In Creekeside Acres Willis Texas they cut our landline phone line and said that they would report it. We also called Verizon and reported it. They said it would be repaired on September 21 st, well...

Verizon - Customer service

Posted: 2015-09-27 by    Reviewer22603
Complaint Rating:  0 % with 0 votes
According to their own employees there is a security problem with logging into their web site to manage your account. All I know is every time I try to pay my bill I have to call them and argue with them till they re set my pass word. They have made it so complicated, in order to protect my...

Verizon - New Jersey, Bedminster - Fios

Posted: 2015-09-22 by    shaun1423
Complaint Rating:  0 % with 0 votes
I was offered a $400 Visa Prepaid card as a promotion to switch from Comcast to Verizon. The representative explained to me that if I pick the package that he was offering, I would receive my Visa Prepaid card in the mail in 2-3 months. It have been 3 months now and I called to ask about my...

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