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Verizon Customer Care Service

1095 Avenue Of The Americas
New York
New York
United States - 10036

Customer Support Phone Numbers

Phone:
1 212 395 1000 14 21
 

Verizon Complaints & Reviews

Verizon Wireless / Deceptive trade and sales practices, abuse of a person 65 years or older.

Ma
Marvin Rippner on Jan 10, 2017
We went to the verizon store on archer rd gainesville on black friday to check out their ads for cell plans that we saw on tv. Spoke to salesman nick. Told nick we had consumer cellular but werent getting enough data. Told him we have 4 lines and two phones were fairly new i phone 6 s plu...

Verizon / Charged for returning a phone when I never left the store

Mi
miakouna on Jan 8, 2017
I went to Verizon to switch my phone from basic to a smartphone for work purposes. After I decided on one, was guaranteed that my contacts would be tranferred, the employee rung it up, then the problems began. The first problem was the protective screen. He could not place it flush on the...

Verizon / Upgrade service difficulty

Op
Ops2 on Jan 2, 2017
January 2, 2017 I am a long term Verizon account holder. Previously stated/classified as a "preferred customer" based on diligent payments and seeking scheduled upgrades as offered. Attempted once again to upgrade as my usual requisite desires for new equipment and expanded service. My...

Verizon / Customer service

Bm
BMoss on Dec 31, 2016
Hello my name is bennie moss. I live in greenville nc and feel like I have been robbed by your store. Let me explain On 12/29/2016 my wife said she was getting me a new phone for my christmas gift. I said lets try verizon because my employer (Cummins) have them in their rewards program...

Verizon / Fios internet and cable

Da
DaveMc1122 on Dec 29, 2016
I called customer service on 12/28/2016 simply to see how much internet speed I was paying for since my wifi seemed to be lagging all of the time. The sales person told me I was on a 50/50 plan and could go to a 100/100 plan with the new quantum router with no rental fee for an additional...

Verizon Fios / Customer service

Ae
Aerodyte on Dec 28, 2016
We had Verizon FIOS for 10 years. We scheduled a move to a new residence, but then had to cancel because the real estate deal was delayed. We advised FIOS of the cancellation, and they assured us that the move was cancelled. On the Saturday we were supposed to move, FIOS turned off...

Verizon / Verizon

El
ElElizabetdia on Dec 28, 2016
I ordered. Verizon fios last week. I was told that my number would not be changed ( that i have had for 30 years) that was a lie. They not only changed my phone number but they also didn't inform me nor told me what the number was. I didn't know the number was changed until I...

Verizon / Billing for office phone lines, fax line, internet and fios tv

Ea
EarlEP on Nov 29, 2016
Several months ago I called and asked to have my TV package changed to a slightly better package. I was told the nest level up would increase my bill from around $200 a month to around $225 give or take. My first bill after changes was over $300. I called and complained and was told that...

Verizon / Misrepresentation/false advertising.

De
Debra Yancey on Nov 29, 2016
10/11/2016, I attended the Perry National Fair in Perry Georgia. There were several Verizon kiosh set up at different locations. As I was walking by one, a salesperson by the name of Gabriela Larosa asked me if Iwas interested in a tablet for $1.00? I said, no thank you. She said what if I...

Verizon Wireless / Unethical behavior.

Ja
James J DeFeo on Nov 15, 2016
Verizon Wireless / Pinnacle Collections Please be advised that a collection posting on my credit report is in error and needs to be corrected immediately. They have been terroristic in attempting to collect a Verizon Wireless $746.00 on a charge that is not legitimate. And now after you sent...

Verizon / Costco gift card

Wi
William Quam on Nov 10, 2016
On 3-9-16 at the Verizon counter in the Costco store in Victorville. I got 2 I phones and was told I would receive a $450.00 Costco gift card. Had to wait 3 months. I checked on it and found out I was to mail some paper in witch I didn't no to do. I was told to mail it in now. Wait 3 more...

Verizon / Data carry over

Pd
p dowling on Nov 7, 2016
Well as usual verliezon is at it again with the verbiage that they use..this time the data carry over is not carried over for more than a month but in Oct 16 when i last seen the data hubscam it show i had 26 % left..it said nowhere that i had to use it or lose it..but in all fairness most...

Verizon / Verizon iphone7

Ka
KarenWard on Nov 4, 2016
Kristie at Verizon store in Spartanburg SC was very rude and wanted to argue with us about warranty and tried to tell us we had been a customer for 5 years! Does that matter for the purchase of the $600+ iPhone 7!? Justin the solution manager as well. My husband came in prior to the...

Verizon / Wireless fraud

Re
Really tired of them on Oct 31, 2016
In November 2015 an account was opened in my name. Despite MONTHS of email, letters, FAX, and promises of 'we will take care of that' there is an illegal inquiry on my credit report. I have records, they acknowleded the illegal activity in an email sent to me on November 30, 2015 Nearly a year ha...

Verizon Communications / Internet and telephone

Ra
Ray L Pittsburgh PA on Oct 27, 2016
When being a Verizon customer became unaffordable, I phoned in to customer service for relief. They basically told me that if I didn't like it, I should switch. So I did. They subsequently terminated my service and I was without telephone and Internet until my new service provider...

Verizon / Vendor

Ry
Ryan Rodulfo on Oct 18, 2016
Ryan Rodulfo when I was in the 12th grade morningside this girl Karen was a 9th grader new in my school. My basketball teammate said she wants your phone number. I told my father Sydney no one wants to go to b asketball practice with me any more who wants to . Boogar. she called my...

Verizon / Mobile phone plan

Cr
C Reddy on Oct 16, 2016
After having ten years of Verizon service, we moved our business to Sprint in 2015. We paid Verizon until one week past the switch date to Sprint. In essence, we paid to Sprint and Verizon for an overlapping period of one week as requested by Verizon. But later Verizon wanted us to pay...

Verizon Wireless / Wireless prepaid service

Ek
ekecia on Oct 12, 2016
I called verizon omen 10/10/16 to set up a new prepaid account, and The first rep that I had spoken to said everything was fine instructed after asking for my credit card instructed me to turn off the phone put the sim card in phone and my account would be activated; unfortunately that...

Verizon Wireless / Billed

Mu
Murray on Oct 6, 2016
I had a contract with Verizon Wireless and two months ago my contract finally expired. I was never satisfied with Verizon Wireless and was really happy that my days with these guys were finally over. I switched to another mobile service provider. Then, one months later I received a bill from...

Verizon / Verizon fios

Dl
dlbrown13 on Sep 12, 2016
Moving to an area where Verizon does not offer the same services I have currently. Contacted Verizon 2 weeks ago and was told that services could be canceled without penalty due to above. Today I am told that I will have to pay a penalty in order to cancel services plus I received email...

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