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Verizon Customer Care Service

1095 Avenue Of The Americas
New York
New York
United States - 10036

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Phone:
1 212 395 1000 10 18
 
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Verizon Complaints & Reviews

Verizon - Maryland, Parkville / Verizon fios

Dl
dlbrown13 on Sep 12, 2016
Moving to an area where Verizon does not offer the same services I have currently. Contacted Verizon 2 weeks ago and was told that services could be canceled without penalty due to above. Today I am told that I will have to pay a penalty in order to cancel services plus I received email...

Verizon Wireless - New Jersey, Princeton / New account nightmare

Ca
Carolyn Brougham on Sep 3, 2016
I called the Verizon sales department because I wanted to switch two of our family phones from Sprint to Verizon and because Verizon was offering a weekend promotion that discounted each of the two phones I wanted to buy by $200. The salesperson helped me with the phone details and the...

Verizon - Connecticut, Wallingford / Cell Phone and iPad Service

Ca
Carter54 on Aug 18, 2016
August 2014 I began receiving text message's stating I was over my data limit and Verizon was adding more data to my bill. I would receive several messages a day. I would call Verizon sit on hold for up to an hour to be told by the agent that they were having problems with their system...

Verizon Communications - California, Santa Monica / Verizon Web-Tracker

Jo
Joe Oberman on Aug 3, 2016
Enter into Google Maps 34.011901855469 -118.46820068359 and view Verizon's secret tracking facility in Santa Monica California, which tracks their users web-surfing habits by using their wireless phone email account address, when users use their laptops or personal computers.

Verizon Wireless - New Jersey, Basking Ridge / Billing problems, unethical behaviour

Ka
KathyOhio on Aug 2, 2016
I have been a customer for over 10 years for wifi aircard. I used the card occasionally while travelling or at business meeting. Over a year ago, I noticed that I was having trouble connecting to the network. Multiple phone calls later to customer service and tech help, the issue was not...

Verizon Communications - Massachusetts, Boxborough / Fraudulent National Directory Assistance charges on bills

Pg
Pgf630 on Aug 1, 2016
Verizon has several times fraudulently billed us for National Directory Assistance calls. The charge is 2.75 (3.00 with tax). We NEVER use directory assistance! They have credited the 3.00 back to our account this time but not until the service rep repeatedly insisted that the call wa...

Verizon - New York, Albany / Landline phone service

Gg
g gordon on Jul 26, 2016
having problem getting land line, "copper" service repaired. tech sent to my home but NOT to repair land line; sent to CHANGE service to FIOS fiber; tried again with customer service to get service repaired. it seems a decision has been made at the corporate level to allow the "copper"...

Verizon Communications / iphone

Mo
momupset on Jul 21, 2016
I never been so disrespected by a business before, this company is full of unprofessional help that will not assist in any way. I was lied to, transferred numerous of time only to never get my situation resolved. I've been with Verizon for 12 plus years but as of today I will never recommend them nor continue my services.

Verizon - New York, New York / Customer service

Ch
Chris Martin on Jul 18, 2016
I spoke with a Verizon rep to get my Motorola RAZR MAXX HD phone a pay as you go sims card. She assured me that the coverage was good in my area. I made the order. Right away they charged my debit card. The next day the UPS man showed up at my home to deliver a package to my girl friend. I...

Verizon / Boost Mobile / They do this with any and all products and services they offer...

Th
thegreatoz on Jun 12, 2016
Warning: Rant about the new customer service philosophies that big corporations hold (it's all about the money). I used to work in customer service where we were told "the customer is always right". Now, after a multitude of dealings with customer service with big companies like...

Verizon / Unable to get a phone replaced

Sn
snell352 on Jun 7, 2016
Been four days since I called Verizon to get a replacement for my new device that won't charge. They never shipped it and said something went wrong in the process of sending one out. Super mad! Been a customer paying almost $300.00 a month since 2005. I paid full price for this phone...

Verizon / Services and Customer Services

Je
Jean-Louis Finch on Jun 1, 2016
I had one of the most horrible experiences with Verizon. I had several employees as well as supervisors that approved credits to my account for customers services experiences, equipment, data charges and reconnect charges and taxes. I was constantly in communication with this company...

Verizon Fios - New York, Staten Island / Employees at a certain location

Su
SusanC1967 on May 19, 2016
On May 19, 2016, I went in to a Verizon Fios store located at 10 Akron Street in Staten Island, NY. Upon entering the store the music was blasting and there were 5 men sitting around like they were in a club or at a party. One of them asked if I needed help, which I did. I was returning a...

Verizon - Maryland, Baltimore / Fios Bundle - Triple Play Bundle 2-YR agreement broken

Sc
Scott Brownstein on May 16, 2016
I had a 2-year agreement for a triple play package and Verizon screwed up by removing my package when I requested a change in a premium channel which was advised would not affect my contract or deal as you can switch channels anytime and just pay the difference to the modification. At one...

Verizon Wireless / Unethical sales behavior

Go
GotTaken2 on May 4, 2016
Beware to all who buy phones from Verizon retailers. When you think you are buying a phone from a Verizon Wireless store, you may be buying from a retailer instead. So that means if you want to swap out your new phone with a different one (within the 14 days), you will have to return it to...

Verizon Wireless / Old all tell prepaid plans they bought out

Mc
mcneillmama3 on Apr 16, 2016
We have an old AllTell prepaid plan that Verizon wireless bought out years ago. The details of our plan were pay as you go, as long as you use the phone once per month, you avoid a $4 monthly service charge, and there was no minimum amount you had to buy at any certain time. My phone...

Verizon - Oregon, Bend / Business Practices Harassment

Ro
Ron Dye on Apr 14, 2016
Verizon Wireless has been robo calling my home telephone to collect a bill that my ex wife apparently owes. They call multiple times a day every day but Sunday. I have been on the phone with their customer services dozens of times telling them I have no contact with her and have not had in...

Verizon / fraudulent charges and poor customer service

Ib
ibr0wbr018 on Apr 2, 2016
I was a Verizon Wireless customer for thirteen years. Payments late only a few times in all those years. I was a loyal customer whose monthly bill for two cells and a tablet was an average of $250.00. Things started going terribly wrong. I was the owner of this account and had the only...

Verizon Fios / Fios Promotion false advertisement

Yi
yiemy on Mar 22, 2016
Yiemy nail bar 600 S Victoria Ave Ste A500 805 512 9090 account number 019000 1206771225 07 order number 0C4932739 order due date 3/8/16 We order Fios internet service for business which some time during February the monthly service fee is 114.99, beginning of March we found there is a...

Verizon Wireless / Unwilling to work with Microsoft to come out with a Windows phone in 2016 that will run on the Verizon network.

Gu
Guy Holien on Mar 17, 2016
I have been a Verizon customer for many years. I have been a Windows phone customer ever since they came out. I was disappointed that Microsoft didn't offer a Windows phone that ran on Verizon this year, so I complained to Microsoft. Oddly enough, they came back and said that any of their...

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