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Verizon Complaints & Reviews

Verizon - Taking over an account

Posted: 2015-09-01 by    rlcordis
Complaint Rating:  0 % with 0 votes
i have submitted a request to take over three numbers one a edge plan. VERIZON state that you ACCEPT ALL LIABILITES of the ACCOUNT.

My credit check stated that I will not need a deposit for any of the numbers, but a the end of the call they say no you will need a deposit.

Verizon - Internet technicians / customer service / billing / etc

Posted: 2015-08-31 by    Sarastpierre
Complaint Rating:  0 % with 0 votes
WOW. I am writing this while on hold with verizon technical support as we speak. I got verizon internet (and phone ONLY because I was told I should have it for internet) and needed an installation. The first technician showed up and couldnt complete the job, promised to come back later that...

Verizon Communications - Florida, Bradenton - Fios

Posted: 2015-08-31 by    Tina Nalbach
Complaint Rating:  0 % with 0 votes
When disconnecting service with Verizon, the number was ported to Bright House in July, the equipment for tv was also returned in July. The assumption was if the equipment was returned to the Verizon store and the number was ported out the account would be discontinued. When I saw another charge...

Verizon - Ohio, Euclid - contracts and plans

Posted: 2015-08-31 by    sue reichert
Complaint Rating:  0 % with 0 votes
Why is it the loyal customer always gets screwed? Great new plans...for new customers! I can save $35 a month by going to the medium plan, but I lose 1GB...so no, I am not saving anything there...and new customers pay $20 a month per phone...not me, I'm still under contract so my phones are$40...

Verizon - Service disconnect

Posted: 2015-08-30 by    JByd
Complaint Rating:  0 % with 0 votes
I switched to prepaid no contract with verizon after continuous problems with service interruptions. Now after about 8 months they have once again disrupted my service stated that i had switched to contract which i have adamantly denied, i went to prepaid for a reason. I can not understand how...

Verizon Fios - Florida, Tampa - Complete service outage, no repair for days

Posted: 2015-08-19 by    Reviewer14980
Complaint Rating:  0 % with 0 votes
Tuesday, august 18 2015. I came home tonight and nothing was working, no telephone, no television, no internet. This has happened previously. I called verizon and they said in a recording it would be fixed by 1:00 p.M. Tomorrow (wednesday, august 19). Then i contacted several neighbors and they...

Verizon Wireless - Not honoring their contract

Posted: 2015-08-16 by    Reviewer98403
Complaint Rating:  0 % with 0 votes
To all of my friends I need your help. I purchased a new phone from Verizon Wireless less than 2 weeks ago. The phone has had and continues to have major problems with it. So now they are refusing to honor their contract. Please help me by letting them know of your own experiences by calling...

Verizon Wireless - Poor customer service

Posted: 2015-08-11 by    nick2
Complaint Rating:  0 % with 0 votes
Have spend hours on the phone today talking to a number of tech, tech supervisors, customer service, customer service supervisors, ie: William, Steward, Srefene, James ect. calls dropped, told i would be called back. That did happen once from a James but he has not called back since the last...

Verizon - Washington, Auburn - Activation fee waiver period

Posted: 2015-08-08 by    Andrew Beers
Complaint Rating:  0 % with 0 votes
Signed up God Verizon iPad plan . Was told I had 14 days to cancel and receive credit for activation fee. The service did not work in my location. Called within that period to cancel and was told that I was receiving the credit. Got the bill weeks later and called. Told that I was responsible...

Verizon Wireless - Indiana, Fort Wayne - Loyalty?

Posted: 2015-07-23 by    Daniel Hovanec
Complaint Rating:  0 % with 0 votes
I decided to share this Verizon Wireless story regarding LOYALTY. We called Verizon Wireless May 2014 since our monthly bill for 5 cells was averaging $275. They agreed to apply a loyalty bonus of $10 for 4 cells. Fast forward to June 2015, we called Verizon Wireless to determine if any new...

Verizon - Minnesota, Elko - Computer call from a verizon number that is no longer in service multiple on multiple times

Posted: 2015-07-22 by    MadasHELL6
Complaint Rating:  0 % with 0 votes
7-22-2015 at aprox 8:20 pm I started to receive over 17 calls back to back, where you received a beep to let me know someone was calling while I was still on the line...all from the same caller. 702-786-4810. The caller is a computer generated call wanting you to complete a survey to get free...

Verizon Wireless Tablet - Non functioning Verzon 8& tablet

Posted: 2015-07-03 by    Philip Honig
Complaint Rating:  0 % with 0 votes
When I purchased my Iphone 6 from Verizon I was given Verizon's version of a tablet. It has not worked properly since I got it and none of the Verizon store that I haave gon into in Florida, New York or Ct have been able to help me . This has been going on for almost a year. . They don't...

Verizon Wireless - Coverage downgrade

Posted: 2015-07-02 by    Where's customer service
Complaint Rating:  100 % with 1 votes
The number of bars/reception was low in my area but in the past few months has gone to where I can no longer receive or make text messages and or calls. I called their customer service line and was told that my area was not considered a "problem" area in spite of the fact that you can't...

Verizon - Arkansas, Lewisville - Failure to Send Router

Posted: 2015-06-30 by    Disappointed Verizon User
Complaint Rating:  0 % with 0 votes
I contacted Verizon on 6/23 to notify them my router was not working. They asked that I be patient and I would receive a new router by 6/25. I did not get a new router on 6/25 or 6/26. I called verizon again and they assured me delivery by 6/30. Today I am on the line with them as it's...

Verizon - California, Antioch - Billing/internet Service

Posted: 2015-06-30 by    Amy D Russell
Complaint Rating:  0 % with 0 votes
I have been with verizon wireless for for over 12 years. My husband recently upgraded his phone to the tune of over $600 (With the discount, mind you) . We have a bit left to pay off. I have been harassed all day via phone and text message, 5 phone calls and 4 text messages while i am at work....

Verizon Dsl - Bensalem, Pa - Pennsylvania, Bensalem - Missed appointment by DSL Technician

Posted: 2015-06-21 by    ToddA
Complaint Rating:  100 % with 1 votes
Appointment scheduled between 8am and noon. No one showed up and no one called to say they would be late. I called Verizon and they tried to reschedule the appointment for the next day. I said NO, schedule the appointment for today. They called the dispatcher and told me he said the technician...

Verizon - International Fees

Posted: 2015-06-12 by    Lagomorph
Complaint Rating:  0 % with 0 votes
Recently took a business trip to Europe. Upon arrival in Amsterdam and again in Belgrade, I received a text message from Verizon informing me of the costs in making calls from my phone. The message also informed me that text messages and incoming calls would be free. This seemed too good to...

Verizon Fios - Indiana, Paoli - Verizon disconnected service

Posted: 2015-06-08 by    Dave-S
Complaint Rating:  0 % with 0 votes
I called Verizon customer service on Friday June 5th to schedule to have my FIOS service ended for Verizon on June 9th. We completed the discussion and verified that it would be shut off onJune 9th (in 4 days after me calling). However 10 minutes later and right in the middle of the day the...

Verizon Fios Triple Play Deal - New York, New York - Misinformation

Posted: 2015-06-01 by    hksunshine
Complaint Rating:  0 % with 0 votes
We switched to Verizon FIOS Triple pay deal for advertised price of around $75 month for two years with a $400 prepaid gift card after 90 days a few months back. The actual price with equipment, one step up on internet speed and taxes is more than double that at about $155; but still better...

Verizon Wireless - false advertising ???

Posted: 2015-05-31 by    jason watson
Complaint Rating:  100 % with 1 votes
The new $80.00 10 gig promo Verizon is running stating that each phone on the edge program is $15 a month is very misleading. I have been a faithful Verizon customer for many years because they have the best service we I live. They are hands down the most expensive cell phone provider around....

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