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Verizon Complaints & Reviews

Verizon Wireless - Indiana, Fort Wayne - Loyalty?

Posted: 2015-07-23 by    Daniel Hovanec
Complaint Rating:  0 % with 0 votes
I decided to share this Verizon Wireless story regarding LOYALTY. We called Verizon Wireless May 2014 since our monthly bill for 5 cells was averaging $275. They agreed to apply a loyalty bonus of $10 for 4 cells. Fast forward to June 2015, we called Verizon Wireless to determine if any new...

Verizon - Minnesota, Elko - Computer call from a verizon number that is no longer in service multiple on multiple times

Posted: 2015-07-22 by    MadasHELL6
Complaint Rating:  0 % with 0 votes
7-22-2015 at aprox 8:20 pm I started to receive over 17 calls back to back, where you received a beep to let me know someone was calling while I was still on the line...all from the same caller. 702-786-4810. The caller is a computer generated call wanting you to complete a survey to get free...

Verizon Wireless Tablet - Non functioning Verzon 8" tablet

Posted: 2015-07-03 by    Philip Honig
Complaint Rating:  0 % with 0 votes
When I purchased my Iphone 6 from Verizon I was given Verizon's version of a tablet. It has not worked properly since I got it and none of the Verizon store that I haave gon into in Florida, New York or Ct have been able to help me . This has been going on for almost a year. . They don't...

Verizon Wireless - Coverage downgrade

Posted: 2015-07-02 by    Where's customer service
Complaint Rating:  0 % with 0 votes
The number of bars/reception was low in my area but in the past few months has gone to where I can no longer receive or make text messages and or calls. I called their customer service line and was told that my area was not considered a "problem" area in spite of the fact that you...

Verizon - Arkansas, Lewisville - Failure to Send Router

Posted: 2015-06-30 by    Disappointed Verizon User
Complaint Rating:  0 % with 0 votes
I contacted Verizon on 6/23 to notify them my router was not working. They asked that I be patient and I would receive a new router by 6/25. I did not get a new router on 6/25 or 6/26. I called verizon again and they assured me delivery by 6/30. Today I am on the line with them as it's...

Verizon - California, Antioch - Billing/internet Service

Posted: 2015-06-30 by    Amy D Russell
Complaint Rating:  0 % with 0 votes
I have been with verizon wireless for for over 12 years. My husband recently upgraded his phone to the tune of over $600 (With the discount, mind you) . We have a bit left to pay off. I have been harassed all day via phone and text message, 5 phone calls and 4 text messages while i am at work....

Verizon Dsl - Bensalem, Pa - Pennsylvania, Bensalem - Missed appointment by DSL Technician

Posted: 2015-06-21 by    ToddA
Complaint Rating:  100 % with 1 votes
Appointment scheduled between 8am and noon. No one showed up and no one called to say they would be late. I called Verizon and they tried to reschedule the appointment for the next day. I said NO, schedule the appointment for today. They called the dispatcher and told me he said the technician...

Verizon - International Fees

Posted: 2015-06-12 by    Lagomorph
Complaint Rating:  0 % with 0 votes
Recently took a business trip to Europe. Upon arrival in Amsterdam and again in Belgrade, I received a text message from Verizon informing me of the costs in making calls from my phone. The message also informed me that text messages and incoming calls would be free. This seemed too good to...

Verizon Fios - Indiana, Paoli - Verizon disconnected service

Posted: 2015-06-08 by    Dave-S
Complaint Rating:  0 % with 0 votes
I called Verizon customer service on Friday June 5th to schedule to have my FIOS service ended for Verizon on June 9th. We completed the discussion and verified that it would be shut off onJune 9th (in 4 days after me calling). However 10 minutes later and right in the middle of the day the...

Verizon Fios Triple Play Deal - New York, New York - Misinformation

Posted: 2015-06-01 by    hksunshine
Complaint Rating:  0 % with 0 votes
We switched to Verizon FIOS Triple pay deal for advertised price of around $75 month for two years with a $400 prepaid gift card after 90 days a few months back. The actual price with equipment, one step up on internet speed and taxes is more than double that at about $155; but still better...

Verizon Wireless - false advertising ???

Posted: 2015-05-31 by    jason watson
Complaint Rating:  100 % with 1 votes
The new $80.00 10 gig promo Verizon is running stating that each phone on the edge program is $15 a month is very misleading. I have been a faithful Verizon customer for many years because they have the best service we I live. They are hands down the most expensive cell phone provider around....

Verizon Home Tripple Play - Custom Service snafu

Posted: 2015-05-29 by    VSU
Complaint Rating:  0 % with 0 votes
5 Hour Journey No Where [ New ]

on ‎05-28-2015 08:43 PM

Hello V Forums,

Thought I review my services today. Had questions about bill and stuff.


Took three attempts to filter three versions...

Verizon Wireless - Auto renewal of contract when notified

Posted: 2015-05-25 by    Luz Benitez
Complaint Rating:  0 % with 0 votes
Verizon Wireless renewed my contract for a year without my consent and after I called them to tell them I wanted to cancel but the said, "Sorry, we renewed your contract last night." Now they have dinged my credit and have a collection agency after me. what do I do?...

Www.verizonfios.com - New York, New York - I can’t stop their services and subscription

Posted: 2015-05-21 by    bellatrix
Complaint Rating:  0 % with 0 votes
I subscribed for the services of www.verizonfios.com, when they had sale on the website. As well as they offered free month of their unlimited Internet. I decided it was great offer, so I agreed to their terms and conditions. I paid for one month and the guy from the website promised to provide...

Verizon - Roaming charges

Posted: 2015-04-29 by    dlc10
Complaint Rating:  0 % with 0 votes
I just got my new iPhone 6 and still learning to use it. 3 days after I got the iPhone, I was overseas. I made several calls via Viber and WeChat but was charged by Verizon as roaming calls. I don't understand why since I dialed the calls within the Viber and WeChat apps and I had wifi...

Verizon Wireless - Defective equipment and customer service

Posted: 2015-04-24 by    JBG1963
Complaint Rating:  0 % with 0 votes
n November I purchased a Droid Turbo from Verizon. It immediately had problems and they did a warranty replacement. Then I had problems again within a few months (phone overheating shutting off etc) and they replaced with a refurbished one. I started having problems again a few weeks ago and...

Verizon Fios - Verizon kept charging me even after i cancelled and returned my equipment

Posted: 2015-04-18 by    Dhayanandh
Complaint Rating:  0 % with 0 votes
We had Verizon Fios Internet and Cable, we called Verizon to cancel the service, They have asked us to return the Equipment to the ups. so I went and Returned all my equipments on April 15th 2014. and had Comcast connection at my house.
So after 3 months I got an email that I have to...

Verizon Fios - No FiOS coverage being offered

Posted: 2015-04-02 by    rudydale
Complaint Rating:  0 % with 0 votes
We live in a reasonably new, planned community in upper Rockville, King Farm, where nearly all homes, townhouses and condo buildings are less than 15 years old. Our complaint is that the three condo buildings on the east side of our street, Reserve Champion Drive, have not had FiOS installed,...

Verizon - New York, New York - Misrepresentation of product

Posted: 2015-03-29 by    Tracy0424
Complaint Rating:  0 % with 0 votes
Approached by Fios rep at a Walmart store in Hamilton NJ offering packages to switch from cable. Asked what services I currently had and offered a package that matched plus one additional premium channel for a couple of dollars more. Was supposed to include a free 7 inch tablet and $300 gift...

Verizon Wireless - interrupted service

Posted: 2015-03-19 by    compau
Complaint Rating:  0 % with 0 votes
Cell phone plastic started breaking. Went to store to get a replacement. First they charged us $40 just to turn it on when we were already on a active account. Then they had to order the phone, which would take a few days to get, but in the mean time with no warning they shut off the old phone....


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