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Cell C Customer Care Service

Cell C (Pty) Ltd

The Waterfall Campus, Cnr Maxwell Drive, Pretoria Main Road
South Africa

Customer Support Phone Numbers

+27 8 4172 9200 51 35
+27 8 4174 4000 24 8
+27 8 6141 2412 14 12
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Cell C Complaints & Reviews

Cell C / Bad network provider

I've been experiencing problems with cellc even with my previous number 0840612640 I've been trying to buy 1Gb nite data but no it won't deduct my account even get that 1gb so me and my friends/family we ditching this poor serviced network even the consultants cant help me...

Cell C / Retentions department

Mami Moeketsi on Aug 25, 2016
I have been calling Cell C Retention Department to come and collect the Citrus Mobile Tablet which is faulty. I since logged a call from 14 July 2016 but nothing has happened until now. I am paying for something that I cannot use because it cannot detect the sim card. I am not happy with...

Cell C / Customer services

Andrea Olieslager on Aug 24, 2016
Last year september, I lost my contract cell phone. I went into my nearest cell c store, which was claremont, cavendish shopping centre. I was made to wait firstly, while two assistants had to help one customer. Finally after the male assistant though it was time to come over to me, he...

Cell C / Contract cancellation

olwethu ntiyonke on Aug 23, 2016
I have two contracts with Cell C and one of these contracts is expiring next month, I tried to have it cancelled and the only way to get this done is via their contract cancellation call centre, this has to be one of the badly run call centres I've ever encountered, the people their were...

Cell C / Network issue since last year and false information that was given to me

Ryanmnl844 on Aug 19, 2016
Last year October 2014 I took out a contract with cell c. Took the buy out because Vodacom didn't have signal were I am staying. Took the buy out but before I ask the lady how are the signal with cell c were I am staying she said perfect sir " We roam on all networks" a month later I...

Cell C / I cancelled my contract with cell in june 2015 but they are still debiting my account with the settlement amounts every month

Ziphetheni Ngubane on Aug 16, 2016
I am really frustrated and it is really annoying that a company like cell c would employ such dumb people, I have cancelled my account and paid up the settlement amount but soon after that they no longer trying to even debit the amount that I was usually paying for the device but they try...

Cell C / How do you get these networks to take you seriously?

JdnCnf on Aug 2, 2016
No Response - Not surprised So to date I have not heard anything back from Cell C, my device was blacklisted by vodacom clearly in error. I advised Cell C that I will not provide any personal details to Vodacom for them to reverse their error. I have never been a client of vodacom. Cell C ha...

Cell C Direct / Billing

WynDp on Jul 29, 2016
I applied for 1 contract last year 15 Sep 2015 and Cell C Direct billed me for 2 contracts, when I call every week to get feedback on my case and all they say is that they are still busy with my case they will call me back and then refund me, it has been 11 months and nothing gets sorted out, can someone please assist me to resolve this matter.

Cell C / Refund

Yolanda Mpilo on Jul 28, 2016
I cancelled my contract with Cell C in January 2016. They were supposed to give me a refund as I had overpaid. I've been sending proof of payments since January 2016 up until today. Whenever I call they tell me they never received any email containing the proof of payments. I call them...

Cell C / Cell C - I am so disappointed - No solution only excuses. I still stick to my proposed solution becuase no one has come back to me with a solution

JdnCnf on Jul 26, 2016
I AM AT MY WITS END So let me start this story from the beginning!!! Once again. Long long ago I trusted Cell C, I thought that their network was pretty decent and currently I have two contracts with them. One voice contract and one data contract. Everything was running smoothly. When one...

Cell C / Additional Service

Ngqiqo Mahlutshana on Jul 20, 2016
On Monday 11 July 2016 I received the below message from Cell C. " As a Cell C Exclusive Customer, you get My DriveExec for FREE! This Service gives you unlimited "DriveHome" benefits and 2 "Taxi Cab" rides per month absolutely Free for 7 months! Start using this service Now by calling 084...

Cell C / Fraudulent contract using my cell number which is currently on Vodacom

Caryn3+ on Jul 2, 2016
Good afternoon, I have just received an sms from a number 084 000 1564 at 14.11 Saturday 2 July 2016, quoting:- “OTP ………. (I have not put in the number for protection purposes). Your Cell C contract is almost approved. Please call 084 151 option 1 if you did not apply.” I immediately contacted...

Cell C / Upgrade / follow up

Romeo Fortuin on Jul 1, 2016
On Monday the 20th of June I applied for an upgrade. I spoke with and agent with the name of andile. he were suppose to call me back because he needed the otp and I haven't received it yet. He then never phoned and on the Saturday I phoned to find out how far are they with my phone...

Cell C / End of contract

Isabella Botha on Jun 28, 2016
Since August 2015 I don't have work anymore and I phoned Cell C to cancel my contract whereby the call centre agent told me that i should pay my contract with my uif money because i could not cancel my contract. I then went ahead and paid my contract as i was told with my uif money. Now my...

Cell C / Faulty device

ELaGrange on Jun 24, 2016
I had my contract upgraded Monday the 16th of May 2016 and received a SAMSUNG tablet. I had 3-4 days of use of the tablet before it refused to power on and would not charge. I delivered the tablet to East Rand Mall Cell C on Monday the 23rd of May to have it repaired. One week later I...

Cell C / upgrade

belinda van der linde on Jun 24, 2016
BELINDA VAN DER LINDE CELL NR. 0847532782 EMAIL: belinda-b@live.co.za Good day, I believe I was not treated fairly as a customer: I did an upgrade with Phodzo Mathelemusa in the outbound sales department @ cell c direct upgrades. She did an upgrade for me for R685pm in May and I...

Cell C / sim swap

nompumelelo kumalo on Jun 23, 2016
on the 23/06/2016 . have been using cell c for more than 10 years now using the same number, I recently lost my phone and have been trying to sim swap for the passed week . I do not remember most of the calls i dialed before using my phone it's been a week and after failing the security...

Cell C / Hand me over to legal agency without any reason.

Prinsloo on Jun 21, 2016
Good day RE: MRS D PRINSLOO / 6907100260082 / CELLC NO:0844714883 / 0844714896 In 2015, I started receiving sms's from a legal company that is dealing with CellC's arrear accounts. Up to this, I was never contacted by CellC to inform me of anything that was outstanding ( At this point I...

Cell C / No customer service

Oteng on Jun 20, 2016
i went to the Cell C web to ask for assistance. On the web it says chat to us and when you do the person you are chatting to does not answer your questions and they disconnect without you being done. I was assisted well not assisted, i was not assist by LERATO. I work as a Customer Care CRC...

Cell C / Cell C just couldn't care less...total breakdown in service and customer care.

elsabe3 on Jun 20, 2016
Useless! This is Cell C in a nutshell. I gave my phone in for repairs six weeks ago. Since then nothing, regardless of personal visits to the branch, numerous phone calls to their customer line, pulling my hair out and the rest going gray. They pretend to follow up...and nothing. They make...

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