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Cell C Customer Care Service

Cell C (Pty) Ltd

The Waterfall Campus, Cnr Maxwell Drive, Pretoria Main Road
South Africa

Customer Support Phone Numbers

+27 8 4172 9200 60 41
+27 8 4174 4000 25 10
+27 8 6141 2412 16 13
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Cell C Complaints & Reviews

Cell C / Phone repair under warranty

Petro van der Westhuizen on Sep 24, 2016
I upgraded my contract with Cell C end of June 2016 and ordered a Blackberry Priv. I received my phone and for 3 weeks it was working fine, then it started having problems with not receiving calls, not able to make calls. It occurred over 2 or 3 days and eventually it didn't want to...

Cell C / Contract/sim swap

Vus on Sep 20, 2016
I took up a contract with cellc in 2015. This year in 2016 I've already done two sim swap. Now my phone has network issue again and apparently it's sim card again on the 16/09/2016 ref: FD540081 :( I logged a call on the 19/09/2016 morning for sim swap ref: 6091900479 the consultant promised...

Cell C / Data

Ayandisa on Sep 18, 2016
I am a fairly new cell c customer joined because I heard the prices were affordable that the other networks.A week ago I purchased 250mb nite time data, woke up at 1am to use the data but to my suprise my balance kept on saying zero data and had no connection to internet.I then called...

Cell C / Fraud

101Brenden on Sep 15, 2016
My contract have been upgraded by a total stranger, and Cell C gave the guy 2 iphone 6s's under my name and im paying for R 5.6K a month as we speek. the best thing cell c told me was to revers the debit oder, but i still get charge for doing that. question is what is cell c doing in hi...

Cell C / Paying for service that is not provided

Cabrio306 on Sep 15, 2016
This morning at 3:45 AM I recharged with R100.00, R30.00 & 50MB data. At 12:24 PM, I have still not received anything. When phoning them they tell you that you need to wait 24 hours. My phone is on a topup contract, if you don't pay it the cut your service, but if you buy airtime and they...

Cell C / Account paid up

dudzile on Sep 13, 2016
i had a contract with cell C i was retrenched from my previous employer i submitted documents then as proof of retrenchement i was still paying my account until December. as soon i got a new job i made arrangements to pay up my account i received a sms with bank account number the total...

Cell C / Ridiculous data bill

S.A Bullock on Sep 11, 2016
My contract states Unlimited calls, SMS's and 10GB of Data. Received an sms on the 31st August stating I have reached a monthly usage of R3862.32 for voice, data and SMS and that my line has been suspended. When calling Cell C on the 31st the woman informs me yes I have exceeded 10 GB and...

Cell C South Africa / Unauthorised billing and unprofessional service

Johnlyn on Sep 7, 2016
I purchased a mobile router device on the promotional deal of 20Gig per month. I received my first invoice in November 2015, amounting to R199 and then in December, the invoice was for an amount of R 903.20. In January, this amount escalated to R 2072.02. On 1st of Feb 2016, I queried the...

Cell C / Cell contract cancelled and paid up

mirie on Sep 6, 2016
In macrh 2016 / 13 i cancelled the contract they told me it was cancelled i phoned in april to get the last payment in may i phoned twice to confirm its paid up sebongi asured me theres no problem its paid up and on prepaid now in aug i received a letter from an attorney thay the acc wa...

Cell C / Debit order 2 months after contract has been cancelled

Karinaburger4 on Sep 5, 2016
I moved to Australia and cancelled my contract as I would no longer need to use it. I paid the cancellation fee and was assured that I was now on prepaid, only to see a debit order of double the amount going off 2 months later. After phoning the customer care line and being transferred to...

Cell C / Fraud, disgusting service

No2 on Sep 3, 2016
I have contacted the call centre a number of times, with no help . I seem to have more knowledge about this network then the people working in the call centre. I took a router and laptop on contract end of july, i had trouble ever since!!! my router was not working i called the call centre...

Cell C / Debit my bank account without having a contract or a cell c instrument

JDvzO on Sep 1, 2016
NO CELL C CONTRACT BUT KEEP ON DEDUCTING Customer By Service Email (jdvzo D) (24/08/2016 11:44:44) Good day After several calls to the Cell C offices and incompetent operators I have decided to put my complaint in writing. I have ordered a SAMSUNG J5 in May 2016 after the Sales Agent...

Cell C / Overcharging / accounts / incompetence

CellCHater on Aug 28, 2016
I am so livid!!! Cell C first of all, do not have an email address to send complaints to! I received my Bill for this month R4400.00 ***!! I'm putting a stop on my account now! I have 4 contracts on one account and spend allot of my money on cellphones and routers. I cancelled my one...

Cell C / Defective device sold to me on contract and abusive customer service

Leonard Christensen on Aug 26, 2016
i have a complaint against the cell c workshop branch in durban in aliwel street. the suspervisor of the said branch sold me a defective device which i have sent for repairs with cell c for the second time with the same issues of speakers malfunctioning, battery overheating and burning my...

Cell C / Bad network provider

I've been experiencing problems with cellc even with my previous number 0840612640 I've been trying to buy 1Gb nite data but no it won't deduct my account even get that 1gb so me and my friends/family we ditching this poor serviced network even the consultants cant help me...

Cell C / Retentions department

Mami Moeketsi on Aug 25, 2016
I have been calling Cell C Retention Department to come and collect the Citrus Mobile Tablet which is faulty. I since logged a call from 14 July 2016 but nothing has happened until now. I am paying for something that I cannot use because it cannot detect the sim card. I am not happy with...

Cell C / Customer services

Andrea Olieslager on Aug 24, 2016
Last year september, I lost my contract cell phone. I went into my nearest cell c store, which was claremont, cavendish shopping centre. I was made to wait firstly, while two assistants had to help one customer. Finally after the male assistant though it was time to come over to me, he...

Cell C / Contract cancellation

olwethu ntiyonke on Aug 23, 2016
I have two contracts with Cell C and one of these contracts is expiring next month, I tried to have it cancelled and the only way to get this done is via their contract cancellation call centre, this has to be one of the badly run call centres I've ever encountered, the people their were...

Cell C / Network issue since last year and false information that was given to me

Ryanmnl844 on Aug 19, 2016
Last year October 2014 I took out a contract with cell c. Took the buy out because Vodacom didn't have signal were I am staying. Took the buy out but before I ask the lady how are the signal with cell c were I am staying she said perfect sir " We roam on all networks" a month later I...

Cell C / I cancelled my contract with cell in june 2015 but they are still debiting my account with the settlement amounts every month

Ziphetheni Ngubane on Aug 16, 2016
I am really frustrated and it is really annoying that a company like cell c would employ such dumb people, I have cancelled my account and paid up the settlement amount but soon after that they no longer trying to even debit the amount that I was usually paying for the device but they try...

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