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Cell C

Cell C (Pty) Ltd

The Waterfall Campus, Cnr Maxwell Drive, Pretoria Main Road
South Africa
Customer Care
+27 8 4172 9200 3 1
+27 8 4174 4000 1 1
+27 8 6141 2412 1 3
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Cell C Complaints & Reviews

Cell C - No feedback, ignoring the problem

Posted: 2015-11-19 by    roxsan
Complaint Rating:  0 % with 0 votes
Good day I upgraded my cellphone approx 2 months ago, this was done telephonically, I received my first bill which was R1630.28, I queried this as my bill in all the years I have been with cell has never been more than R350, I was informed that a recording would have been made of the conversation...

Cell C - Brand New faulty phone

Posted: 2015-11-04 by    MichelleSch
Complaint Rating:  0 % with 0 votes
I upgraded my Cell C contract in August 2015. I received the Samsung S6. Approximately 2 weeks after the device was received it started going faulty. Whenever it was charged it would go very hot and the device would just switch off. This was intermittent as it sometimes worked for a week without...

Cell C - Unable to respond to my emails/queries and courier company used to deliver.

Posted: 2015-10-16 by    Reviewer69120
Complaint Rating:  0 % with 0 votes
This is my third request I`m sending through to Cell C customer service and obviously I am not getting any response or feedback from anyone, tried calling in and I`m still holding for more than 40 minutes no one attending my call. I`m getting impatient and annoyed with the courier service company(ram)...

Cell C - No cancellation clause and no assistance

Posted: 2015-10-16 by    Kathija
Complaint Rating:  0 % with 0 votes
I walked into Cell C yesterday and enquired about a contract that Telkom had and what Cell C was offering. I was informed of the range but that the contract was not offering the same. Whilst the consultant performed a credit approval, I indicated that I want to check at Telkom to see the deal...

Cell C - I am very disappointed in your service

Posted: 2015-10-13 by    Lachar
Complaint Rating:  0 % with 0 votes
Kindly note that I am VERY disappointed in your service at the Cell C branch in Gallaria. I took out a contract with you on the 20/09/2015 which was the Huawei Router E5330 for R199.00 per month. I used is for a day and a half and then the router did not wanted to connect at all. I took it back...

Cell C - Scam

Posted: 2015-10-06 by    Reviewer91496
Complaint Rating:  0 % with 0 votes
Josef Malema at Cell C Cradlestone is refusing to Assist with a phone that was sold under false pretense. I was advised that the phone i selected is LTE compatible. Now that the LTE service is available i cannot access it due to the phone not supporting the service....

Cell C - Over Billing despite limits set

Posted: 2015-09-07 by    Megan Fielers
Complaint Rating:  0 % with 0 votes
I was currently with Cell C, and due to Autopage buying Cell C customers, when it came to upgrading my contract in the beginning of this year, I had to move to over to Autopage. I took out a contract with was a really good deal, but a friend warned me about there shocking billing habits. I took...

Cell C - Network / Sim Card

Posted: 2015-08-26 by    Reviewer92011
Complaint Rating:  0 % with 0 votes
For the past month I have tried in absolute vein to resolve a seemingly simple issue. I lost network on my phone and upon phoning was told that my I needed to re-register on the network-which I tried to do; this only after I phoned back 3 times in order to obtain this information. After a week...

Cell C - Contracts cancellation

Posted: 2015-08-25 by    Luyanda Sowata
Complaint Rating:  0 % with 0 votes
I have 2 cell c contracts for 2 years.
I've been contacting cell c to cancel my contracts and no body wants to assist me.
Every time I call them my call is put on hold or they just drop my calls when they here my request.
I went to cell c store in green acres Port...

Cell C - Advert

Posted: 2015-08-20 by    Reviewer33689
Complaint Rating:  0 % with 0 votes
The current advert being aired using a dog performing sexual acts on a man's keg is disgusting!

It is highly inappropriate for family viewing!

Our kids need to be protected!

Please stop airing such trash!!!...

Cell C - Sim Swope

Posted: 2015-07-01 by    Y Ganpath
Complaint Rating:  0 % with 0 votes
it is truly the worst service you can get, i called Cell C on the 29 june 15 and reported the cell phone has only and emergency facility and was told that all fine on their side how ever i will need to do a sim swoop, i refused has this would be my 3 sim swoop in the past year, the most recent...

Cell C - Account handed over to Lawyers

Posted: 2015-06-10 by    Quintuskil
Complaint Rating:  0 % with 0 votes
Please assist as a matter of urgency, with the Cell C accounts for Mr Q E Kilian - ID number 730317 5072 082.

I have received a SMS from a lawyer yesterday informing me that I owe money on a CELL C contract, but they would not give me any further information relating to the contract.

Cell C - Outstanding Account

Posted: 2015-06-03 by    Simon NYAMANE
Complaint Rating:  0 % with 0 votes
I was offered a Samsung S5 Galaxy cell phone, but instead a wrong one was delivered by a courier. I phoned Cell C and told them that I am not accepting the cell phone and should therefor collect it. It was collected but instead I kept on receiving smses notifying me about outstanding account,...

Cell C - Tablet in repairs for 2 weeks and no difference

Posted: 2015-04-25 by    tkrugel
Complaint Rating:  0 % with 0 votes
To the repairer of my tablet …. . Please read this and don’t ignore !!!

The following is still wrong with my tablet that is 2 months old and was in repairs for 2 weeks

Tablet was bought : 24 / 01 / 2015

Store where tablet was bought : cell c...

Cell C; Jabba - Give me a new nr

Posted: 2015-03-30 by    L Rabie
Complaint Rating:  0 % with 0 votes
Status Active - Waiting for supplier acknowledgement
Date submitted 23-03-15 09:42
Date and time of complaint March 23, 2015 9:15 AM
Name of the supplier Cell C
Customer name Letasia Rabie
Customer Cell Phone Number 0747849198
"I am VERY, very...

Cell C - Open line dispute

Posted: 2015-03-29 by    walter01
Complaint Rating:  0 % with 0 votes
I was phoned by a cell phone campony regarding a cellphone contract from Cell-C. At first i did not want to as alot of friends and family warned me of Cell-C bad service and "scams". The consultant told me that the contract provided to me is a R99.00 p/m that includes 1 gig of data...

Cell C - Cant be refunded

Posted: 2015-03-17 by    Mapheello
Complaint Rating:  0 % with 0 votes
I returned the modem that was faulty, within 7 days allowance. The manager who was hrlping me couldn't identify where is the problem. He requested that I comr with the my laptop so that he can check with it. I came with the laptop the following day, he was nit available. We tested with...

Cell C - Upgrade/bill

Posted: 2015-03-15 by    Letlhogonolo
Complaint Rating:  0 % with 0 votes
I have 3 contracts with Cell C, I stopped receiving statements by mail and I didn't know what was my balance. I called the 140 call centre many times and I didn't get assistance up until I sent emails to get updates on my accounts and I didn't receive the required response from...

Cell C - Poor service to customer

Posted: 2015-02-26 by    nothile gasa
Complaint Rating:  0 % with 0 votes
I have cell c insurance and it deducting R99 every month .now when I need my phone to be repair..after it went off I tryed to remove the battery and put it back it still went of.I then tOok my phone to pinetown cell c as I knew my phone is covered with cell c insurance yo yo yo the service was...

Cell C - Zero Customer Assistance

Posted: 2015-02-25 by    Karin Terblanche
Complaint Rating:  0 % with 0 votes
As a result of Cell C's incompetent staff, I am running at the moment at R3000 cellphone bill. After 5 and half hours dealing with Cell C yesterday, the bill is still climbing and nothing is being done to assist me. Phone the call centre or technical department, you explain for 10 minutes...

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