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Cell C Customer Care Service

Cell C (Pty) Ltd

The Waterfall Campus, Cnr Maxwell Drive, Pretoria Main Road
South Africa

Customer Support Phone Numbers

+27 8 4172 9200 39 33
+27 8 4174 4000 20 8
+27 8 6141 2412 8 11
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Cell C Complaints & Reviews

Cell C / Refund

Yolanda Mpilo on Jul 28, 2016
I cancelled my contract with Cell C in January 2016. They were supposed to give me a refund as I had overpaid. I've been sending proof of payments since January 2016 up until today. Whenever I call they tell me they never received any email containing the proof of payments. I call them...

Cell C / Cell C - I am so disappointed - No solution only excuses. I still stick to my proposed solution becuase no one has come back to me with a solution

JdnCnf on Jul 26, 2016
I AM AT MY WITS END So let me start this story from the beginning!!! Once again. Long long ago I trusted Cell C, I thought that their network was pretty decent and currently I have two contracts with them. One voice contract and one data contract. Everything was running smoothly. When one...

Cell C / Additional Service

Ngqiqo Mahlutshana on Jul 20, 2016
On Monday 11 July 2016 I received the below message from Cell C. " As a Cell C Exclusive Customer, you get My DriveExec for FREE! This Service gives you unlimited "DriveHome" benefits and 2 "Taxi Cab" rides per month absolutely Free for 7 months! Start using this service Now by calling 084...

Cell C / Fraudulent contract using my cell number which is currently on Vodacom

Caryn3+ on Jul 2, 2016
Good afternoon, I have just received an sms from a number 084 000 1564 at 14.11 Saturday 2 July 2016, quoting:- “OTP ………. (I have not put in the number for protection purposes). Your Cell C contract is almost approved. Please call 084 151 option 1 if you did not apply.” I immediately contacted...

Cell C / Upgrade / follow up

Romeo Fortuin on Jul 1, 2016
On Monday the 20th of June I applied for an upgrade. I spoke with and agent with the name of andile. he were suppose to call me back because he needed the otp and I haven't received it yet. He then never phoned and on the Saturday I phoned to find out how far are they with my phone...

Cell C / End of contract

Isabella Botha on Jun 28, 2016
Since August 2015 I don't have work anymore and I phoned Cell C to cancel my contract whereby the call centre agent told me that i should pay my contract with my uif money because i could not cancel my contract. I then went ahead and paid my contract as i was told with my uif money. Now my...

Cell C / Faulty device

ELaGrange on Jun 24, 2016
I had my contract upgraded Monday the 16th of May 2016 and received a SAMSUNG tablet. I had 3-4 days of use of the tablet before it refused to power on and would not charge. I delivered the tablet to East Rand Mall Cell C on Monday the 23rd of May to have it repaired. One week later I...

Cell C / upgrade

belinda van der linde on Jun 24, 2016
BELINDA VAN DER LINDE CELL NR. 0847532782 EMAIL: belinda-b@live.co.za Good day, I believe I was not treated fairly as a customer: I did an upgrade with Phodzo Mathelemusa in the outbound sales department @ cell c direct upgrades. She did an upgrade for me for R685pm in May and I...

Cell C / sim swap

nompumelelo kumalo on Jun 23, 2016
on the 23/06/2016 . have been using cell c for more than 10 years now using the same number, I recently lost my phone and have been trying to sim swap for the passed week . I do not remember most of the calls i dialed before using my phone it's been a week and after failing the security...

Cell C / Hand me over to legal agency without any reason.

Prinsloo on Jun 21, 2016
Good day RE: MRS D PRINSLOO / 6907100260082 / CELLC NO:0844714883 / 0844714896 In 2015, I started receiving sms's from a legal company that is dealing with CellC's arrear accounts. Up to this, I was never contacted by CellC to inform me of anything that was outstanding ( At this point I...

Cell C / No customer service

Oteng on Jun 20, 2016
i went to the Cell C web to ask for assistance. On the web it says chat to us and when you do the person you are chatting to does not answer your questions and they disconnect without you being done. I was assisted well not assisted, i was not assist by LERATO. I work as a Customer Care CRC...

Cell C / Cell C just couldn't care less...total breakdown in service and customer care.

elsabe3 on Jun 20, 2016
Useless! This is Cell C in a nutshell. I gave my phone in for repairs six weeks ago. Since then nothing, regardless of personal visits to the branch, numerous phone calls to their customer line, pulling my hair out and the rest going gray. They pretend to follow up...and nothing. They make...

Cell C / Contract not cancelled

Sikho Ndzeku on Jun 15, 2016
I had a new contract with Cell C which I later cancelled. It was a Huawei Mobile WiFi E5573 router. The item was delivered to me on the 30/05/2016.The sim card was then activated on the 31/05/2016. On the 06/06/2016 I called Cell C cancellation department to notify them that I'm not happy...

Cell C / Terrible Service

Leanne Khan on Jun 13, 2016
Cell C took my phone more than a month and a half ago for repairs and has not delivered even though it has been out on dispatch for 3 weeks. I am paying for a phone but I don't have one. They don't answer their phones, calls are dropped and when I contacted them via live chat they said...

Cell C / Poor service

t de freitas on Jun 12, 2016
I handed my Hisense cellphone which I have on contract in at cell C Cape Gate on 2016-05-29.Seeing that my phone which I got November 2015 was not working. They were suppose to send it away for repairs. My phone apparently was never linked to my contract. 3 Weeks later my phone is still...

Cell C / Airtime bought via Internet banking but never received it

Dolsie on Jun 9, 2016
I bought airtime via Internet banking on 19th May 2016, to date I have never received any feedback about the situation. I sent the proof via email three times but still no one has given me a call. I called customer care on various occasions but they were very unprofessional. I am still...

Cell C / Non existing customer care

Bertvz on Jun 3, 2016
On 22 March I applied for 5g WiFi router R99 deal from Cell C direct but was declined. Could not give me reason. I obtained my credit report which was 100% clean. I advised the agent about this and she advised to process the order and wait and see what happens, to which I agreed. Despite...

Cell C / Network Switch

Sandramckeen on May 13, 2016
a) We were not given the reasons for the first decline b) Then you asked us to all the accounts etc c) Then we were barred because we owe Vodacom R6000 d) Technically nobody is eligible for this scheme because we are all switching networks which is why we apply for the buyout in the first place...

Cell C / Doesn't answer phone calls

LvdH on May 13, 2016
See order, Sale Reference: SPI006114681, attached. I am rather disspointed in CellC. You are very quick to phone people to sell your products but you can't respond to requests like this and you cannot answer your phones. I've been trying to contact the Durban customer care, nr...

Cell C / Upgrade not notified

Wizz08 on May 3, 2016
Last year August my dongle came to a close. Two years was finally up yet the salesperson just sold it to me way back then. I realised living in a remote part of south Africa that its useless to me. So I called customer service to inform them of the poor reception on dongle and that I...

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