Verizon
reviews and complaints

On October 29th my phone was stolen on a airplane, was in distraut after 4 hours stranded I finally went to Verizon store in Vegas to get a new phone and was charged 435.00 with no receipt and a ton of charges made to my plan I did not ask for...only for 3 weeks later my bill was over 300.00 when a regular month it's 97.00...after arguing with a supervisor she made me make that payment only to receive credits! Ugh! My new phone has been a problem ever since tried to exchange it only to be told I would have to pay another 900.00 out of pocket...I've been a Verizon customer since 1999, I'm done!

This is such a long story but I have tried to handle over the phone but each time Verizon employee « losses » me when transfering to someone who can handle. My patience is a little thin because of the many calls I have made on this and strange Verizon issues.

I and my wife had Verizon accounts for many years. Several months ago we switched my account to TMobile but kept her with Verizon. I had an account billing credit at the time they said they could not apply to her « new » account and that they would refund me in about a month. More than a month goes by and they notify me my credit will be applied to future bills. Obviously I have no future bills in that I am with Tmobile so I call up to see what they are going to do. My credit was for $747.84 Document this with last bill dated 23 Nov 22 account # [protected]-00001 invoice # [protected]

It takes numerous calls but am told I will get a debit card for $390.02 Unbeknownst to me Verizon recredited my checking account two payments of 195.01 This sis fine as far as it goes, Verizon now owes me 390.02

I finally receive a letter and debit card. I call to activate said debit card [protected] and it says no such card is on file. I call the number n the card for Card Services [protected] and its some sort of medical device scam they are selling.

It has now been many months since I closed my account with Verizon and am waiting for money owed. Many phone calls with people I have a hard time understanding, my hearing is compromised, and many dropped calls. And some sort of bogus debit card. Please follow this complaint up and remedy.

Doug Sparks

Old Verizon phone [protected]

Wifes current Verizon phone [protected]

I cancelled my service. Paid all outstanding amounts. Verizon continued to bill me for money I did not owe. Went through several phone calls and talked with customer service reps. I was told my account had been cleared and I would no longer be billed. However, Verizon continued to bill me even after being assured my account had been zeroed out. Verizon turned me into a bill collection agency. I finally paid to clear my account even though I did not owe the money. My credit score has been affected and I would like to have my credit rating restored

There is a worker That works in the Bakersfield Location that films himself Opening the Safe To the phones and showing what that have for inventory that day and also showing Paperwork that has customers names and private info this is a breach of customer info and not to forget that he is also putting the company at risk by showing the safe and all available merchandise His name is Joshua Alvear OR Josh alvear you can look at his action on the CCTV Cameras multiple Times during his shifts while the time he was employed there

I trade in an iphone 11 pro max for iphone 13 pro max back in Jan 2022. Once, I called the online service and request that my name be on the bill as am a use of the group of 5. She created a subgoup and then my promotion is gone and monthly I paid double for 8 months and kept calling, chatting and complaining nothing worked out. I need help to get my phone back and money and compensation for my time wasted and stress and tension.

Back around the 14th we chatted with a rep who had told us we will get a full refund after we cancelled service. But then we have had 3 different stories in this matter, just now we found out that we are only getting a fraction back. Because we have to "pre pay for the month" which should have been done at the time of signing which you pay double in the beginning when getting service. Your reps need to be better informed of policy so we are not being told different stories from different call centers.

All this started when we questioned our bill being raised 72.00 when our military kids got their own service in november.

Discontinued service and they charge you for items never provided and refuse to provide an itemized bill stating the charges. Then illegally charged my account without permission. horrible customer service when calling to figure out what's going on they transfer you to lines that don't exist or just strait up hang up on you (whole time I did not cuss or raise my voice but used words such as sir/ maam and was as polite as possible.) after several months they send debt collectors to get money for the items they already illegally took money for in full. They refuse to answer why this money is due instead hang up again and transfer to non existant lines (money has been paid again). may need lawyer if this continues

Verizon wireless 38 east montauk highway hampton bays ny. Thursday [protected]. I went into the store because I could not even contact verizon costumer service. The calls would would not go thru! I took my phone to this location and the representative could not figuure it out. He wanted to puchase a new phone, I have insurance in which I pay for. The other representative by the the of lady never even tried to help because she was to busy watching tictoc or some other [censored]. She never even picked her head up to see what was going on and no she was not helping another customer... I pay $95.00 a month but yet can not make a cll

In May, I took advantage of Verizon's offer to trade in our phones and get new ones. The trade in was $800, and I paid the remainder at that time. I was never told that if I left Verizon, there would be further charges. I also never received a copy of the trade in agreement. My bills did not reflect further payments on the phones. In October, I went to Europe. I declined the international calling plan, opting for using wifi. In each country I went to, I received a text from Verizon, telling me the call plan details. After I returned, My November bill reflected almost a hundred dollars extra, for the texts I had received. Verizon was no help in resolving this, so in mid November, I switched carriers. I have now received a bill from Verizon for $1334, with no explanation. I can no longer log into my old Verizon service for an explanation. I called Verizon, and was told that my phones were never paid off, and I was still paying on them with each bill. I told her that was not my understanding. She told me she would have to talk to her supervisor, but I could hear her breathing the entire time she was supposed to be doing this. She could not do anything for me. I then also told her if I was paying on my phones, and there was no trade in, I wanted my old phones back. The call was no help and Verizon service is entirely worthless.

I called Verizon in October 2022 to initiate wireless internet for my home. I was looking for a better option than what I had. I spoke with a gentleman by the name of Prentice in the sales department. I communicated with him that we would like to be able to stream several devices and were looking for an unlimited plan. Prentice sold me an internet plan, roughly $75.00/month and mailed the router to me (Router at no charge because of a promotion). After receiving the router I plugged it in and started using the device to see if it would be sufficient for our family/business needs. My husband called me Saturday, November 25th or Sunday, November 26th (cannot remember the exact date) to tell me that he was receiving email messages stating that we were over our allotted limit. I called Verizon that Monday, November 27th to see what was going on. I spoke with a Michelle in the receivable control department. I explained to her the situation, that I did not understand why I was getting these messages when I asked to be enrolled in an unlimited internet plan. Michelle stated that I was enrolled in the wrong plan. She got help from another gentleman in a different department to enroll me in a different plan. She told me that she could not backdate my plan but that she was going to credit my account $470.00. I then received my bill on December 8th 2022. My bill was $1,000.08. All previous bills have been around $300.00. I spent about 4 hours Friday morning being transferred from one department to the next to finally speak with a Mary in the wireless business department. She looked in the notes and stated that the $470.00 was not approved. She said that she would request a credit of $400.00, but that it would take 24 hours to get approved. I continued to ask her why I was being credited $400.00 when the charges were $692.38 on a service I thought was unlimited and when Mary said that I was being credited $470.00. I clearly should have only been charged $75.00 for unlimited as I thought I agreed to originally. As of 12/12/22 at 2:47 my bill still shows $1,000.08. I feel like Verizon has been dishonest and misleading with me as I clearly stated what services I needed as well as stuck me with a plan that caused overages and charges that I did not agree too. I do not understand why they would stick me in a plan that cost just as much money but not unlimited. The only reasoning I can think of is so that they can charge the overage amount. I could not seem to attach the pdf doc of the bill below, but would be happy to send in an email.

First off we have been with this company for 30 years, the past 5 nothing but issues, Tuesday December 6th I spoke with a supposed financial service supervisor as I had an arrangement for the 13th to pay by bill, On December 6th my service gets disconnected, takes an act of congress to get thru and speak to someone, after waiting on hold, being disconnected 3 times, listening to a "digital assistant" pressing numbers, for 3.5 hours finally get thru, was told "there are no notes for your arrangement" well I have the proof, the email! Get my service restored, on Friday Dec 9th receive an email stating I cancelled arrangement when I did not! Contact Verizion via live chat, was reasurred my service was fine as there was a payment arrangement made (I have screenshots of our conversation" On Saturday the 10th my service is again disconnected, try for 4 hours to get thru to financial services, was told again no notes of conversation prior, I have all email and chat notes saved, this agent was so extremely rude as well, Verizion then turns around and charges me 20$ per line to reconnect as well as 10$ agent assistance fee and can't even provide notes on the account, but continues to charge me... I understand my bill is high due to having Covid as well as cancer treatments however I will never get my bill caught up if this company can't follow thru with our arrangements, makes notes on accounts, etc, everyone I have spoken to there can never have the same answer, but continues to charge me zillions of dollars, Can never get thru to speak to anyone it takes days if not longer, Verizion continues to rip me off.

I have been using Total Wireless for years with no issues. Now that Verizon has taken over, I get no signal. It will show 4 bars, then when I hit the call button all bars disappear, and I get no signal. When I am actually able to make a call, it is constantly breaking up or call getting disconnected from loss of signal. Extremely frustrating! I now have to find service elsewhere because I cannot even make calls from my home. Living in a big city like Tampa I know there are plenty of Verizon towers, so not sure why this is happening all of a sudden. Not to mention when it was Total Wireless it was using Verizon towera. Seems as though it is being done on purpose to try to get people to upgrade or something, I don't know. Very shady.

We changed over from tmobile to Verizon. We were told that we would receive $200 giftcard per line. We have 6 lines. I’m having a problem with receiving the emails with the cards. They say they sent them I didn’t get some of them. They are resending them again. But the huge problem is when I go to use them they don’t work. That’s $1200 that I haven’t been able to apply to my bill. Now two of the cards are saying invalid pin. I spent over an hour on the phone with them trying to figure it out. They filed a claim to the rebate center. It will take a while for them to investigate. It has cost me a small fortune to switch over. I was counting on those cards to recover some of my money.

I've been trying to access my Verizon account online and keep getting blocked. I've called customer service and visited a corporate store for assistance all to no avail.

Every person I have spoken to has told me that a code has to be texted to my wife in order to get access to my account. This is impossible to do.

I live in Massachusetts and my wife, whom I'm separated from, lives in North Carolina. She has a flip phone and does not know how to use the text function and she speaks limited English. Additionally, she is housebound and cannot visit a Verizon store at her location.

There must be some other way to verify that I am the owner of the account besides sending a text to my wife.

They obsolete my cell phone. They sent me to a Verizon store. I was told that I would tell they would give me a new

Phone and not increased my monthly payment but I had to call their 800 number. I did. They had a problem accesing

My account sent me back to Verizon. When I got there they said promotion had expired no one ever mention that verbal

or a written notice. I had to purchase a phone for $195.00

also extra stuff for $80.68 they increased my monthly payment to$122.39 from $6149. I want my 80.68 and remove the $195.00

I purchsed internet with verison for 50.00 per month. They told me by 3 different customer service people, that if I switched my phone to verison my total bill would run me no more than 70,00 per month, so I dropped AT&t which I had for 15 plus years and bought a verison phone with internet, my bill was sent to me and it is 248.00. I called and they told me the seller at the store gave me miss communication and now my internet is 100,00 a month and the rest of the 248.00 is for my phone. im a senior and I feel totally scammed by verion. please help me.

Thank you

Lisa Boggess

[protected]

705 s Redwwood Rd 114

SLC, Ut 84104

[protected]@gmail.com

I am filing this complaint because for months my brother has not been able to access his account whether online or on the phone with a customer service representative. When in contact with representatives they say they are unable to help him because he does not remember his security password to his account. So, when his prepaid account is due, he does receive a bill but is unable to access his account whether online or with a representative. How can this be? Every time he goes in person to a Verizon store, they take his money to retain service, but they don't assist him with fixing his account.

Dana Moser

330.412.1970

[protected]@outlook.com

I usually pay my phone bill and only my phone bill. The phone is the only thing and nothing else was paid with my Verizon card. There was 2 billing cycles for my phone in 1 month. So that was 2 bills in one statement that accumulated to $156.16. so my checking account was over drafted because of this. I called the bank and told them that they took out to much money. I said they were supposed to take the $75.11. I was supposed to pay $75.11 and I did that. The bank straighten out my bank account. But also that next bill wasn't due until Nov. So I called many times and got no answers. There was a lady that told me the same thing that I'm saying here. But then like I said I get no answers cause they think I owe them about a hundred dollars. I didn't make the mistake. This is just like taking out 2months payments. I can't afford to pay for 2 months payment.

I purchased an Iphone14 Pro. from Verizon and was trading in my Iphone12.

I returned the Iphone12 with the return authorization slip, in the box provided,

via UPS on Sept 19. On Sept 22. UPS tracing confirmed the delivery of the package. I waited until Sept 26 to call Verizon to see when My credit for the I12 would be present on my account. I was then informed that it was received and that it is visible on my account. I checked my account, and indeed it was already there. 2 moths later I get a notice from Verizon that I have to return my i12 phone

and that my credit was canceled and I was being charged for the credit issued to me. I then called spoke with the Verizon customer rep. after 30 min call, she assured me it was a mistake, and it was taken care of I would see all my credits back by my next bill. One week later I call customer service again because my credits have not shown up yet. again 30-minute call. She again informed me that yes indeed it was corrected she was able to see everything on my account corrected. She told me to wait until my Nov. bill was processed and I would see all the credits. I received my Nove bill and there are no credits and I am being charged $55.82 in credit chargeback. and my monthly credit of $27.78 for my trade in is still missing. I called customer service again on 11/23. again 30 min call. but now they can't help me unless I can provide the UPS tracking number. As I told them I no longer have it everything had already been confirmed 2 months ago.

We are a family of 7 and have had Verizon for years. We have been trying to move our 19 year old (college) son to his Own Account and get him a New Phone. We have been trying for 3 months now to get this resolved. Between his college schedule and my husband's work schedule and my work schedule, we have been into 2 different Verizon stores 5 times. We have called Verizon numerous times and either we get the run around or Customer Support/Service is already closed. Amazing that this CANNOT be done in person in a Verizon store? Verizon stores have called while we are there as well and of course, customer service is already closed. We all work full time and do not have time for this! I talked to a representative last night at the Verizon store in Gilbert, AZ (Tyler) who was absolutely amazing and is still working on this for us. Of course he had to call customer service back AGAIN while I was there last night and they were closed (SHOCKING) I was in that store for an hour and 30 min. to get nowhere. Tyler is on it today and promised me he will get this resolved. WHY IS THIS SO HARD? You need to have phone reps available during store hours if this is how we are to resolve issues. (So far, we are at about 6 hours of wasted time with Verizon with NO results yet).