National Floors Direct’s earns a 1.6-star rating from 172 reviews, showing that the majority of customers are dissatisfied with their flooring installations.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
National Floors Direct - Steer clear of this company!
Poorly installed a cheap rug - broke tiles and left them unrepaired (tried to fill in tile with carpet). At the sales point was clear that I needed the scrap pieces from the rug installation as the room had a 3x5' cut out for a fireplace. The piece was NOT left and after 3 days of calling about this the "customer service" called to do a survey - said they...
Read full review of National Floors Direct and 1 commentNational Floors Direct: A Customer-Centric Flooring Experience
Imagine stepping into your dream home, where every corner exudes warmth and comfort. National Floors Direct is not just a flooring company; it's a gateway to transforming your living space into a haven. With a seamless process from selection to installation, National Floors Direct ensures that your flooring journey is as smooth as the finish on their floors. Customers rave about the professionalism and attention to detail displayed by the installers, making every step a delightful experience. From hardwood to carpet, National Floors Direct offers a wide range of options to suit every taste. Step into luxury, step into comfort with National Floors Direct.
Worst EVER !
A $ 12,000.00 floor and I got crap. First day I contacted dealer to comment about installer. A one-person installer. He could not carry any furniture, he had to drag it over the floor. He did small sections at a time. The project took seven days. First floor installation only in medium size house. Two sinks (attached to wall) were dislodged from wall. when the installation was done over 20 planks of the new vinyl flooring were scratched. Called the leader of the installation crew. He inspected the floor and agreed he would take care of the damage. He soon sent a different person to fix the sinks and the new mounding. (Not the floor). He didn't have any new flooring with him. He was to return and fix the floor. That was the first week in October 2023. It is now February 2024 and still no fix. It is now five months later and counting .
The installer after stalling me for four months now doesn't answer my phone calls or messages.
The salesman does the same, does not respond to my calls.
It appears I threw 12 thousand dollars down the tubes.
Edgar the salesman used a very high-pressure sales pitch and does not respond to my complaint. Avoid him at all costs. Robeert the installer supervisor, after agreeing the installation poor and would be fixed, has consistently lied to me about repairing it to correct it. For the first month pr two I would call once a week to get an update. Now I have had no contact with him because he does not even answer his phone.
In my opinion this company is comprised of liars' cheats and crooks.
I have much more to say but I will save it for later
Recommendation: DO NOT EVEN CALL THIS COMPANY. By far the worst possible experience
-
Pros
- Free in-home shopping service
- Next-day installation available
- Name-brand flooring options
- Price-match guarantee offered
- 75 years of industry experience
-
Cons
- Limited geographic service area
- No physical showroom experience
- Potential for inconsistent installation quality
- Limited brand selection compared to big-box stores
National Floors Direct Complaints 169
Carpet
Complete scam! Classic bait and switch. I called National flooFloor Direct to get an estimate for my carpet. Sales person Mike brought nice, thick, plush carpet samples to my house.He was really pushy and wouldnt leave our house for 3 hours, when I told him price is too high and my husband ask him to leave, he called his boss and got us really good deal...
Read full review of National Floors DirectCarpet quote
You advertise you will beat anyone's price, regardless of sales price or offer is not true. Your customer service does not call you back, 4 calls no call back. I had a price of $1284.43 for 1 room and stairs. Your price, $2400.00. Had to remind Rep of your add and still didn't get15% lower, final price after 2 phone calls $1130.00. Call 4 times, spoke to 5...
Read full review of National Floors DirectLuxury vinyl plank
We purchased our floors through NFD in March 2023 based on information from the salesman: Low VOC product 25 year warranty Installers were not contractors but NFD employees NFD were flooring experts and able to address any flooring problems we had Unfortunately most of this turned out to not be true. First the true, thankfully the Shaw product we...
Read full review of National Floors DirectIs National Floors Direct Legit?
National Floors Direct earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for National Floors Direct. The company provides a physical address, 3 phone numbers, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
National Floors Direct has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Nationalfloorsdirect.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Several positive reviews for National Floors Direct have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
However ComplaintsBoard has detected that:
- While National Floors Direct has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 15% of 169 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- Nationalfloorsdirect.com to appear inactive or unused, such as technical issues or a temporary shutdown. In any case, if you are having trouble getting a response from the company or recovering your money, it may be wise to take further steps to protect yourself, such as seeking a chargeback from your bank or contacting a relevant consumer protection agency.
- National Floors Direct protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- The website belonging to National Floors Direct has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
Cancelling
I met with a sales representative from National Floors Direct to get a quote. We got to an agreeable price for the install and wrote the contract payable with financing. The representative provided me with a QR Code for Syncrony Bank to obtain financing at 0%. He said if financing doesn't go through then we cancel contract. I agreed and we continued on with...
Read full review of National Floors DirectLousy not completed installation of flooring for an elderly handicapped person
I paid in advance as required! They knew of my situation of disability. I moved to a new place and before I had movers I had National Floors Direct hired to install new floor as the old floor was a cat pee filled rug in all rooms. Vinyl floor was to be installed. Showed up on time but difficulty arose when installers had very limited ability to converse...
Read full review of National Floors DirectFlooring installation
I got my floors done on June 28th. Vinyl Tile in my Kitchen and Carpet in my Office. The Carpet turned out great but we have had non stop problems with the Kitchen floors. The day the installers came, they put up the wrong color trim, it was falling off, and it just didn't look good. A couple days later I noticed a couple of the Tiles were moving apart so...
Read full review of National Floors DirectCarpet installation
We are scheduled to have carpet installed on November 30. Unfortunately we have an emergency we will not be available until the beginning of January. I have contacted several people including our sales person. Mark Todd, and no one is willing to help us. We are not requesting a cancellation. We just need to reschedule to the beginning of January and this company only wants to reschedule us two weeks out when we are not going to be available. if we completely cancel the job, they want us to pay the entire balance in full and then we can schedule whenever we want. We find that that is very unfair. We would rather schedule in January and pay the day the services are rendered. We feel we are being held hostage because they’ve already taken our down payment and is nonrefundable.
Desired outcome: We would like our carpet installation to occur the first week in January or anytime in January without penalty, and to pay the remaining balance on the day that the carpet is installed.
Flooring
I removed the toilet as instructed. The installers cut the tile on top of the flange and destroyed it. They are now claiming they are not responsible because I should have removed all the plumbing. The threw away my brand new base boards (that I told them I would reinstall myself) and are now trying to make me by base boards from them. They also put deep cuts into the panel on my new kitchen island and put huge holes in my walls. They are refusing to address either issue. The installers claimed responsibility and said they would make all repairs and are now refusing. The company has transferred me countless times and each person gives a different story.
Desired outcome: Repair/replace my toilet flange that the installer broke. Replace my baseboards that were stolen. Patch the holes they put in the wall. repair or replace the damaged panel on the kitchen island.
Rug and flooring installation
In October 2023 I had NFD replace carpets and one of them was only to be trimmed on one side to reveal a floor vent. Instead they cut it on both sides and the rug is too narrow. I want it replaced with one that is the correct size. I should not have to pay for errors made by the measurer. And the workers damaged my property during the installation which they should repair or compensate me for
Claimed loss: Rug, damage to doors and wall
Desired outcome: Correct size rug and repairs to damage
Damage done to my house!!!
9/2/2023 - contract floor installers came to my house at about 7:45ish AM to replace carpet flooring with vinyl flooring in the master bedroom and the other bedroom. Master bedroom - everything is fine. The other bedroom - the installers unbolted the closet floor door holder glued it onto the vinyl & broke off a piece which wasn't found out until I wa...
Read full review of National Floors DirectLuxury vinyl plank flooring
I had this flooring installed on September 5 2023 and I found these unusual round marks in the flooring. I don't know if it is from when the installers moved the furniture from one side to the other and it left these marks, or possibly a defect in the tile. There are probably a dozen or so marks. I would like to have someone come to look at these marks to see what can be done to remove them. The pictures that I am including in this email are from different locations of the flooring.
Best Regards,
Thomas Kingren
35 Fargo Ct
Coram, NY 11727
Desired outcome: Have this flooring repaired
Carpet installation
The carpet installation was scheduled for 9/12/2022 but the installers left after 30 minutes due to heavy rain. The carpet was then installed the following day on 9/13/2022. The quality of the installation was very different from what we witnessed at a friends house, who had referred us to this company after having her carpets done which we were present...
Read full review of National Floors DirectNational flooring direct
Paid 12k for floors. The job is half [censored]. We had 1 room that needed carpet. We had to reschedule due to covid. Then the hurricane hit. I am without power. A busted pipe. A sick person and they can't lay the carpet where the busted pipe is and without electricity. So they demanded 250 to reschedule. ABSURD. Rude customer service. I had to yell and hang up from her interrupting me. All I heard was 250. They literally could NOT lay carpet here. But they wanted 250. Plus they could care less about their employees getting covid. No managers to speak with. Illogical rude people with cruddy service and poor workmanship
Desired outcome: You got my Deposit. Just go away.
1 year old floor coming up
We had a engendered wood floor put in March last year and noticed one board is lifting up and seems to be losing the top layer. It would not be a problem if it wasn't in the entry into the kitchen. Enclosed photos. This just didn’t happen today and I call once and was told to send information and photos but I lose the email to send it to, when I called back to get the address again I was told the floor is out of warranty and i have to get an outside repair person it's my problem. I do believe a floor should last more than 15 months considering we have no small children just to retired adult's.
Desired outcome: Repair of the floor
Unavailable product promised
I contacted Floors Direct in May 2023. I selected flooring and given pricing. I was told that I needed to pay 1/3 of the total
Cost as a deposit. I was also told that I needed to give the deposit before being issued the contract. Fast forward, I was told that the flooring was not available to install. I just wanted my deposit back and was then informed that deposits are not returned and I needed to refer to my “contract” which states that deposits are not returned. How convenient?! Contracts are not issued until deposit are given and you can’t make an informed decision before giving your deposit. Flooring isn’t available to install and I am at a lost. I do not want to reselect. Do not do business with this company!
Luxury vinyl flooring
This is honestly the worst company I have ever worked with! First, the salesperson didn't know what he was doing and sold me flooring that doesn't match my present flooring. The installers never showed me the flooring before ripping out my carpet. I called National Floors Direct to let them know the color recommended by their salesperson did not match and they told me it was my fault. I wanted to see if I can change out the flooring for something that does match. National Floors Direct wanted to charge me a $1700 restocking fee to change the color even though they say they are direct to the warehouse. Seriously? I finally agreed to pay $500 extra, They said they'll send somebody out to install it. The people came about three hours later and told me they don't move electric beds. Now what am I supposed to do as a 63-year-old woman, move my king-size bed myself? This company sucks. I have no idea how they got so many positive reviews because they can't possibly be true. Reconsider before you ever hire this company. Oh- and I forgot to mention- they do NOT take credit cards and do not tell you that upfront and they demand payment upfront!
Desired outcome: Refund my $500
Service refusal
First I made an appointment on the phone for free estimation for my business property flooring. Soon a representative named Patricia called me ask me if my landlord can be present or not, so I immediately contacted my landlord and return the call for the answer. Then she told me that the appointment just made 15 minutes ago is mot available anymore. I was a little upset at that moment because the appointment was cancelled with no agreement. She said she will call me back with confirmation, but she never did, so I called back on the appointment day, some other representative sounded like my name was showing some bad sign and I was transferred to a complaint department. This man was very calm but rudely told me that they refuse to provide a service to me and hang up. This is not acceptable treatment that I got as a potential customer by discrimination to pick and choose customer with poor service. It is extreme upsetting.
Desired outcome: I would like to know the reasons for the refusal and apology for treating me like a trash.
Installation incomplete
On may 30th national floors, direct came to install my new pale, oak, laminate floors and carpeting for the stairs in my refinish basement.
When the sales guy sold me the product the week prior for my basement floors he was aware I had asbestos tiles, that were in good condition, and he said would not be a problem. He told me they would put the new flooring over it hence why would I go through the sale if it would be an issue ?
When the contractors arrived they did complete my stairs, but told me they could absolutely not do my laminate floors when they discovered the asbestos tiles. They left me with a half tore up basement and took all my money upon arrival as this is their policy before they begin the job. They did tell me they would come back and finish the job once I took care of the asbestos tiles. After speaking with customer service twice they gave me little to no option, which was rip them all up or cover your floors with a coat of cement which could be thousands and thousands of dollars after calling other contractors and two asbestos professionals All parties I called advised me against pulling up the asbestos tile, if it was in good condition . Asbestos tiles should just be covered up with a new flooring and should not be disrupted. As that can be costly and not safe. I was also told there is no such thing as putting a cement covering over the tile. When I called back national floors, direct saying I just want my money back for the installation price and I will do it myself another route I keep getting brushed aside and ignored. I’ve called twice and I’ve sent a bunch of emails with no response. I’m just looking for the installation money back. I will keep the product I paid for and I paid for the stairs without hesitation, as that job has been completed. Thank you.
Sara roberge
[protected]@hotmail.com
Desired outcome: Refund for the installation service
Installation of floor
To whom it May concern at National floors direct . I am writing this letter to let you know how upset and disturbed I am by how The installation of our floor Your representative Rodney came to our home sat down with us and gave us an estimate on a floor that we choose for almost $12000 this was to do 2 bedrooms. A bathroom and a kitchen after seeing your commercials that we could get 3 rooms done for less than $1500. This was quite a surprise to your representative Rodney left. You could tell he was disgusted that we did not Want to do this for that much money. He went to his car, he sat in our driveway for like 20 minutes. Then he knocked on our door again and said I actually spoke to someone and I could get your Installation done for $6900. This also was not acceptable for what we had thought. We would pay for a floor the next day. My husband gets another email at this time. They offered it to us for $3600. I was notified of this by my husband he asked what we should do. We figured that price we would do it. So you sent. The Same representative Rodney back same representative Rodney ,he came in sat down and talked about nothing but conspiracy theories about president Biden, Trump and the Queen of England this was very upsetting I do not believe in conspiracy theories but apparently this man does and dismissed my conversation. We reviewed the floor that I choose, which was a heavy duty floor that did not scratch. It was roughly a quarter inch thick and a Gray color Rodney the representative states tis is the same floor he is getting in his home he states this is a very nice floor. Rodney told us that the guys that come in to do the floors would remove The trim remove the old floors and place the new installation of flooring. The day that they arrived they arrived with a totally different floor than what we ordered They stated they do not remove the old floor we had to remove it ourselves. The old floor was never lifted up. They put the new floor on top of our old floor. When they 1st arrived I told them they had the wrong floor i don't think they understood this was the material told them to get the representative Rodney on the phone they stated they could not get him. They call customer service. The gentleman on the other end of the phone was very unprofessional. And told me that we already put a down payment on the floor and it was too bad. If we didn't go through with it we would lose our down payment. I did not want the floor they placed. I also did not want to lose my down payment but as he threatened to me with taking my down payment. I called my husband and it's OK for the floor to be placed. He said just put the floor down they put the floor down but they left open areas along walls did not bring it up next to the walls my bedroom door cannot. Close due to the piece that is put across. Where they connect the hall to the bedroom is in the wrong place so now my door will not close. I have a scratch where they moved my refrigerator back into its place left a 6 foot scratch across the floor and this floor was not supposed to. Scratch I am very disappointed with the service that was provided. I will let everyone know of How we were treated the representative that talked conspiracy theories doing his visit. This letter will also go to are state representatives. Consumer affairs and the better business bureau.
Doug and Tonya Way
Desired outcome: To get our money or the floor that was originally order.
Salesman and managers lying-refusal to return deposit
Last saturday the sales person lied to my husband and I several times. He stated that shaw's products are american made, vinyl planks we selected were green guard certified. This is not true. Modeled oak impact plus is made in china and none of shaw's vinyl is green guard certified. The only products by shaw that's green guard certified are laminate and hardwood floors. When I submitted my estimate to get the lowest price guarantee a manager called me and tried to convince me that the product in my estimate wasn't a shaw product and told me again that the vinyl planks we selected were greenguard certified. Again they are not! Since we were lied to multiple times by this company we decided to call shaw inc to see if sydney clove vinyl plank was a shaw product. Turns out it was and the manager lied to us and tried to convince us that it was a product made in california with no warranty. I attached the information and picture of sydney clove we received from shaw. They still denied their lowest price guarantee. We had a similar shaw product with the same square footage estimate for installation and product by home depot for 8,000 less than what national floors direct wants to charge us. They did not honor their lowest price guarantee but the highest. We still have not received an itemized list, they are wanting to charge us more than $11 per square ft to lay vinyl planks on top of tile. This is absurd! They also told us that they would have to charge more than 30,000 to take up the tile in at 2,300 square ft house! So unbelievable. After all these lies we were told they will not return our deposit of more than $8,000 and are refusing to cancel. We are so disappointed in the service we have received from national floors direct. My husband and I are both combat veterans and highly recommend that all military avoid this company at all costs!
Desired outcome: return deposit
Odai Ayoub
On May 13. 2023 Mr. Ayoub, a sales reprentative from National Floors Direct came to my house for a scheduled estimate. As soon as the salesman came in we stated we were planning on going with tile. We told him based on previous estimates the contractors stated that we should take up the tile because it wasn't level.
The NFD salesman said that it would take around $30,000 to take up and dispose the tile. We should've known then that this company was shady and couldn't be trusted since we already received other estimates stating that taking up tile would be around $5,000 - $7,000. He then started talking about vinyl being a great alternative and they could lay the vinyl on top of the tile.
I told him about my reservation of vinyl due to the vocs and offgassing of the product. He assured me that the vinyl from shaw floors were green guard certified which is the cleanest it can be and that the products were American made. Come to find out that the vinyl is not green guard certified and this product is made in CHINA! The only shaw products that are green guard certified are laminate and hardwood.
We sent the company an estimate from Home Depot with a similar shaw product. The estimate include around the same square foot that national floors direct did. The next day, I received a call from Humberto Martinez, NFD the next day who tried to convince me that it wasn't a shaw product which is why they could not honor the lowest price guarantee. During our conversation, Mr. Martinez assured me that the shaw vinyl plank product that was in our order was green guard certified. When I told him, I did research regarding this and the only shaw products that are green guard certified are laminate and hardwood floors. He said he would research the information and send it to me. The next day he sent me information regarding some of the vinyl material having a floor score, but again not green guard certified.
After reviewing many of the complaints about their deception on yelp, glass door, and the better business bureau, it was very clear I wasn't the first to be bamboozled by their deceptive tactics and dishonesty.
I then decided to call shaw inc. to see if the product, sydney clove that was included in our estimate was a shaw product. Turns out, the product listed in our estimate was a shaw product. This was just another lie I was told by NFD. After sending them the proof that the shaw representative sent me and including her information in the email, NFD came back with having other issues with the same estimate. The estimate at home depot with a similar product from shaw was LESS than $8,000 with the same square feet. They would do everything that national floors direct says that they will do.
It was clear that they were not going to accept any estimate. Instead of offering the lowest price guarantee they charged us the highest price.
They took more than $8,000 of our money and refused to give it back even after we caught them in several lies. They want to charge us more than $11 per square foot to lay vinyl over tile! This is astronomically priced and the only reason we agreed to going with NFD was their lowest price guarantee. THIS IS NOT the case. They do not offer the lowest price but try to get customers to pay the highest price. Shameful!
We have asked now 3 times for a deposit to be returned to us because of all the lies we were told about the product. They continue to tell us we can't cancel and they will not send our deposit back. My husband and I are both combat veterans and are appalled at how they treat service members. We strongly advise all military personnel to stay far away from this company.
NFD has a history of cheating, misleading, and lying to people to get the to pay the highest price. they also do not offer the lowest price guarantee
About National Floors Direct
Here is a comprehensive guide on how to file a complaint against National Floors Direct on ComplaintsBoard.com:
1. Log in or create an account:
- If you already have an account on ComplaintsBoard.com, log in using your credentials. If not, create a new account to proceed.
2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the title:
- Summarize the main issue you have with National Floors Direct in the 'Complaint Title' section.
4. Detailing the experience:
- Provide detailed information about your experience with the company.
- Mention key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, etc.
5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.
6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses incurred.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.
8. Submission process:
- Click the 'Submit' button to submit your complaint.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Ensure each step is clearly defined to guide you effectively through the process of filing a complaint against National Floors Direct on ComplaintsBoard.com.
Overview of National Floors Direct complaint handling
-
National Floors Direct Contacts
-
National Floors Direct phone numbers+1 (888) 400-3566+1 (888) 400-3566Click up if you have successfully reached National Floors Direct by calling +1 (888) 400-3566 phone number 0 0 users reported that they have successfully reached National Floors Direct by calling +1 (888) 400-3566 phone number Click down if you have unsuccessfully reached National Floors Direct by calling +1 (888) 400-3566 phone number 0 0 users reported that they have UNsuccessfully reached National Floors Direct by calling +1 (888) 400-3566 phone number+1 (866) 297-0458+1 (866) 297-0458Click up if you have successfully reached National Floors Direct by calling +1 (866) 297-0458 phone number 0 0 users reported that they have successfully reached National Floors Direct by calling +1 (866) 297-0458 phone number Click down if you have unsuccessfully reached National Floors Direct by calling +1 (866) 297-0458 phone number 0 0 users reported that they have UNsuccessfully reached National Floors Direct by calling +1 (866) 297-0458 phone number+1 (888) 400-3567+1 (888) 400-3567Click up if you have successfully reached National Floors Direct by calling +1 (888) 400-3567 phone number 0 0 users reported that they have successfully reached National Floors Direct by calling +1 (888) 400-3567 phone number Click down if you have unsuccessfully reached National Floors Direct by calling +1 (888) 400-3567 phone number 0 0 users reported that they have UNsuccessfully reached National Floors Direct by calling +1 (888) 400-3567 phone number
-
National Floors Direct emailsoffers@nationalfloorsdirect.com100%Confidence score: 100%Supporttchong@nationalfloorsdirect.com100%Confidence score: 100%Supportwelisten@nationalfloorsdirect.com100%Confidence score: 100%info@nationalfloorsdirect.com99%Confidence score: 99%support
-
National Floors Direct address40 Robbie Rd, Avon, Massachusetts, 02322, United States
-
National Floors Direct social media
-
Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 05, 2024
Most discussed National Floors Direct complaints
Fraud and cheatingRecent comments about National Floors Direct company
misrepresentation by sales person (and multiple managers, supposedly, on his phone at the time of the sales presentation)Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!