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Straight Talk Complaints & Reviews - Poor customer service

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Straight Talk

Posted:    Walter

Poor customer service

Complaint Rating:  85 % with 39 votes
Contact information:
Straight Talk
United States
I purchased an approved phone from Wal Mart and activated my service. Part of the plan is browser service. I was never able to access my browser and after repeated calls to their customer service department, and after requesting a new phone, which was initially approved I was told everything would be forwarded to the corporate office. I have been left hanging with no answer from the corporate office. This is unacceptable.
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 13th of Aug, 2009 by   Straight Talk 0 Votes
My phone was ported immdiatedly from ATT to Striaght Talk but after buying calling service card which once i start to activate found out they were use, straight talk did nothing, i called and called, for days finally i requested my phone to be ported back to my original provider ATT who I always been happy with, I was 10 days without phone and they gave the were impossible to work with ATT once ATT ask them to port my number, it took forever.

It's a shame don't ever by straight talk it's a bad move keep your reputable providers! P
 31st of Oct, 2009 by   Darryl2172 0 Votes
This company is just sad, great plan, but they cant activate there own phones, I cant beleive big names like Walmart and Verizon got mixed up with this company, I plan to complain to everyone that will listen
 9th of Nov, 2009 by   JasonColerain 0 Votes
I can't even get them to send me the phone correctly. They screwed up my address, so the phone is being shipped to the wrong place.

What's worse is that they refused to change it before it arrived to my house. Even FedEx said that it would make the change if Straight Talk agreed, but I could not get Straight Talk to call FedEx.

It also didn't help that Straight Talk's reps knew little English.

If you know what is good for you, stay away from this company. It's absolutely horrific.
 10th of Nov, 2009 by   tcwetherell 0 Votes
When activating my daughter's phone, Straight Talk charged my credit card twice. I tried to call the company many times using the phone number on my online banking statement. (no answer) I finally had to cancel my credit card. I decided to contact them again and couldn't hear the service rep...it sounded like a party, with very poor English. After 1 hour on the phone and a reference number to activate my phone with the extra charge, I was told to contact them the very next day to active the phone. After another 48 minutes NO SUCCESS! I think Harry (his name) had a very good time "toying" with me. Placing me on hold, etc. After verification they would not activate my phone. EXTREMELY POOR SERVICE!!! I will pay a higher price for better customer service, or shall I say for any customer service. I have filed a fraud charge through my bank and hope this will make some difference, but I doubt it. Who am I against Wal-Mart?
 20th of Nov, 2009 by   tutor 0 Votes
My phone minutes left jumped from more than 60minutes left one day to only 6minutes left the next day while I didn't even use the phone for more than 20minutes that day. Something seems fishy either from Straight Talk or Verizon Wireless. I called Straight Talk Phone at: 1-877-430-CELL (2355) to report the problem. I was put on hold for 20-30minutes every time after 3 calling back status post disconnections. I requested to have the phone record sent to me as was informed that out of courtesy, I will have the record sent to me only ONE TIME but only after waiting for a 30day-period, AND I have to write a letter AND notarize it. This is too much. I really do not feel like jumping through all the hoops with my time not well spent just to to get the privilege of looking at what I have spent my own money on. Walmart will lose customers fast if Straight Talk keeps doing this.
 28th of Nov, 2009 by   perfumehobbiest 0 Votes
pls folks, all of us here that have this straight talk phone, we need to do this. Start calling Walmart headquarters in Alab, OK or whereever they are. Keep on the phone until someone takes some action.

Walmart brags about customer service, well they sure missed the ball when doing this thing.

Write to the CEO, keep on the phone, keep writing, write to your attorney general for your state, and go to your state BBB. This is probably the only way the straight talk CS will get out of the glorious PI, and get taken away from the cheap PI cuties.

I have called them, and just the other day, had to keep asking the guy, if he spoke english or what language did he speak, maybe we needed an intrepreter. I had to keep repeating and repeating thing, and finally got a 5 min phone call that took over 20 min done.

Just keep calling walmart, and INSIST ON SPEAKING WITH THE CEO OF WALMART AND NOBODY ELSE. This might work. AS the CEO is head of the company, and responsibility for the operations of the company. Refuse to speak to nobody but the CEO and maybe they will get the msg through that their CS for this phone is beyond awful.
 23rd of Feb, 2010 by   brncookee814 0 Votes
I bought a phone for my son on 2/19. I purchased a $45 card so that he can have the unlimited text, talk etc..
I went online & followed all instructions to set up his phone, then when it was complete I was given a 28290 number to call & activate service..Let me tell you it was not that simple. First of all we called through out the ENTIRE day & received a recording stating, "sorry were unable to activate your phone at this time, please call back later!" so I called customer service & was told I had to wait 24hrs. Because I purchased it for my son, for his birthday, he was exciting so he looked at the clock & tried every hour up until 24hrs. was up. At this point no service still. So I called back explaining situation to representative, which was Very Rude! seem to have no type of customer service skills!!! & seem to be angry because of me being frustrated & trying to get help from him which he was unable to do. I was up at 5am because of the time difference there by a few hours. This rep told me I would have to wait an additional 24hrs to see if activation is complete!! I ask why is that, he really couldn't provide an understanding reason, so I ask to speak to a supervisor over & over...again & he replied there is none & I explained everything to you already!! so you have 3 options "take it back to store " "listen to what i'm telling you" or just wait another 24hrs. Then I stressed to him after getting so angry, & also telling him how exhausted I was from this process & that it was 5am my time.That I wante to speak to someone in charge... he rudely said if you don't understand me, ok let me transfer you to someone you might understand. And he did transfer me but to a spanish represenative whom I spoke to & explained everythig to in english, and was very considerate & also apologetic for what happened. She tried to help out to her best ability...Now since then my son phone finally got a new phone number & activated a couple of days later.. & today is Tues. I tried to call his phone to arrange picking him up from school & it said his phone is disconnected...I bought a $45 straight talk plan, (unlimited talk & texting) I called customer service & they said they couldn't help me until he's here physically with the phone.. My advice to whom ever may be reading this is to think twice before purchasing this plan...and if you enjoy being angry, or frustrated or poor customer service, then this surely where you can start!!
 26th of Feb, 2010 by   Megatron0912 0 Votes
Really? I have heard really good things about TracFone from a number of online forums. I am borderline buying the Samsung touch screen smart phone that they offer, and getting the $45 unlimited everything plan. From the forums and sites ive been checking out, most users seem to be happy with their purchase and are satisfied so far. I might end up giving it a try now that my current (or most recent) plan expired and I am tired of my current phone. From what I understand, there is no need for a contract, so trying it out might only cost me the cost of the phone and the $45 for the first month. Good luck to you guys. I am going to continue researching and checking this site to see if your opinions stay the same or if you have a change of heart. Thanks

 13th of May, 2010 by   Gino T. 0 Votes
I tried to port my number from Boost Mobile, a personalized number that I've had for 10 years. From May 3rd til now May 13, they have not ported nor activasted my line. It's difficault to deal with a company and local issues when their call center is in the Phillipines, and the reps are told to give a list of standard responses to non-standard questions. I'm trying to find the corporate phone number to deal with an american directly.
 18th of Jun, 2010 by   kimtompkins 0 Votes
I have TWO accounts with Straight talk & my phone I haven't had any problems with it. However, my husbands phone is supposed to be TOP OF THE LINE. It's not. It powers down OVER 20 times a day & I called to have the phone replaced with not getting ANYWHERE. They want us to mail them the broken phone BEFORE the mail us the new working phone. That would mean my husband would be without a phone for up to 3 weeks. Last I knew that's a TERRIBLE way to run a company. We would MUCH rather pay alittle more with another company & get GOOD service that as a LOYAL customer deserves, DON"T BUY STRAIGHT TALK PHONES.
 30th of Jun, 2010 by   Leland62 0 Votes
Straight Talk
Straight Talk is one of TracFone's newest brands. As of July 30, 2009, it offers two different value-based 30-day rate plans: a $30 limited plan, and a $45 unlimited text, web and minutes plan. Straight Talk is a Mobile Virtual Network operator (MVNO) that uses Verizon's CDMA 1xRTT wireless network, which was introduced in 2001 and is said to deliver between 40 and 60 kb/s to customers.[9]

Eight phones are available for use with Straight Talk: the LG 100C, LG 200C, LG 220C, LG 290C, Samsung R451C, Motorola W385, Motorola RAZR V3a and Samsung Finesse R810C. The exception to 1xRTT-only service is the Finesse R810C, an EV-DO-capable handset which performs at higher speeds where such coverage is available. It is the only Straight Talk-branded handset to offer this functionality at present.[citation needed]

Straight Talk is currently exclusive to Wal-Mart stores because of a joint-venture program between the two companies.[10]
 5th of Aug, 2010 by   jacksonmb 0 Votes
I activated my phone last night and I am able to talk on the phone, but I can not receive or send text. I have called customer serivice serval times and can't understand them. They repeat the same thing over and over. They can't seem to understand what I need and my proble mis not fixed. I am about to return ths phone. I am very mad.Straight Talk need to get it together. they really need to hire some americans and stop going cheap. Ugh!!!
 31st of Aug, 2010 by   tracey33 0 Votes
sorry as hell they need to be put out of bussiness..asap
 31st of Aug, 2010 by   tracey33 0 Votes
 2nd of Sep, 2010 by   wondertwinactivate 0 Votes
its 6 a.m. and im trying to call in cause my min. expired last night and i get a recording with high demand they cant tak my call at the momment to try back later...right...ive actually bragged to people about how good this phone is..but this kind of servive isnt gonna have me saying anything good if you cant do what you advertise..why give numbers and internet service when you cant provide them...yes by the way i did try calling and internet...NOTHING came good of it cause just so happen having maintnance problems...yeah hope my kids are O.K...Guess i won't know until you get out of bed and get to work and actually talk to you...joy another 4 hours... that'll do me good...NOT..so sad..
 16th of Sep, 2010 by   Smasaoka 0 Votes
DON'T BUY STRAIGHTTALK! Is that clear enough. Bought the phone-ST-T401G-and almost immediately the back fell off. Found it, but then couldn't. Went to Wal-mart to be told that is not their problem. Called straight talk to be told they would be picking up phone-they did Nov. 1, 2010 and received in their warehouse. Told it would take 5-7 days. It is now 2 weeks and still told 5-7 days. I had a promise from a Gilbert at their headquarters I would have it in my hands within 24-28 hours, but a lie; today he said, 5-7 days!

Don't waste your time, or money. They waste time talking-and mostly you won't be able to understand them! They promise you, yet fail to deliver.

Don't buy straighttalk. Consider this a warning if you choose to choose them!
 6th of Oct, 2010 by   mad mom2 0 Votes
bought my daughter a new blackberry samsung look alike and activated it well got the message cannot activate for almost two days..after that everyday it needed to have code enteres *22890 and it would reactivate with a NEW number everyday! lol.i called almost everyday and was told it was going to supervisor and they DO not speak english very well at all..AT ALL..be prepared to repeat yourself and have them repeat numbers to you over and over ..and then when u tell them how the number is changing they tell you no your wrong it is the very first number on file they have...they wanted me to return phone after havinbg a week and and this happeneing everyday and said it would take about 13 days to get another phone.I asked about the unlimited minutes i purchased and i was two diff stories .one that no it would not come with minutes ..umm ok and another all phones come with minutes ..ya ok..well they did the same thing *22890 and it worked again with a diff number again.seems she just gets a diff number everyday til the time runs out in about two weeks then straight talk can straight kiss my ass.Calling walmart tomarrow asap about this ..its a scam seems liek just to be able to get people to buy the phone cards and lose thier money ...and i cant even get ahold of my daughter..this 109.00 piece of what they call a phone is getting returned..
 6th of Oct, 2010 by   Smasaoka 0 Votes
So similar to mine. And to update mine? After going to Walmart and having the manager work with them I was to return the phone and call them when it was done. It immediately went UPS, called and was told they would call me when received . After tracing it, seeing they had received it, called to be told they were busy and the wait would be within 10 minutes. After 35 minutes I hung up! The next day called, to be informed they had not received it; the tracking number was wrong! I said you already have it, stated the time and who signed for it and still told I was wrong.

After much anger got ahold of a supervisor to be told they did have it and now I must be patient!

People, go to the store manager of Walmart and let them know your unhappiness! The ones I have been working with admit they have nothing but problems with Straighttalk!

Shirley Masaoka
 30th of Dec, 2010 by   On the lookout for dummies. 0 Votes
DiscountBookSale.com or BBVrebategiant.com.)

First, the words "discount" or "customer service" have no application with this compay.

On 10-10-10, I ordered a book from this company. I authorized a charge of a $1.00 fee on this date and a $12.98 charge for the actual book. I did NOT agree to any membership; I never do this. On Nov. 8, 2010, my credit card was charged $9.95 for a membership fee, which I never authorized. On Nov. 9, my card was once again charged this $9.95 fee. This fee was charged on my credit card on Oct. 16,
November 8, Nov. 9, and Dec. 8.

On Dec. 11, I called DiscountBookSale.com at the above number and told them I never joined this membership and I didn't authorize any membership fees. I requested a refund for the three charges outstanding on my Visa. (On Nov.13, I received a credit of $9.95.) I also sent an e-mail this day which showed all charges on my Visa.

My e-mail received no response, but I did receive a second credit of $9.95 for one of the charges.

On Dec.9, I called the company and talked to a complete moron who kept repeating himself over and over. I finally asked for his superviser, Johnny U., who told me the same thing: "There was no charge on Nov. 9." At least this guy listened, but his attention span was short, so I had to keep telling him that, yes, there absolutely was a charge of $9.95 on Nov. 9 - the day after they charged me on Nov. 8.

Johnny kept interruping, probably because he didn't want to hear the facts that were clearly stated on my Visa statement. It was easier for him to repeat (by rote at this point), "There was no charge on Nov. 9."

Then I started repeating myself: "I am staring at my credit card stated and it clearly shows a charge on Nov. 8 and Nov. 9."

My repititions didn't help one bit; his mouth just continued to move with the same motion and sound: there wasn't a charge on Nov. 9. I couldn't believe this! I asked him why he was being so short-sighted over a $9.95 charge. I told him I would never do business again with them and I also was goimg to write comments on a customer service blog. Again: "There was no charge on Nov. 9."

I finally gave up and called my credit card issuer, United.

The Visa rep told me it was clear there were (4) charges of $9.95 from this company, including one on Nov. 9. He said he would credit these charges to my United Visa immediately and block anymore charges from this company.

At 4:55, I called these morons again and, believe it or not, I was able to talk to Jared who was very polite and assured me he wanted to help me.

I asked for Johnny U., but he wasn't there. Jared said there was another supervisor, but he was eating dinner and would call me back in 10 minutes.

I have no doubt that Jared gave this other supervisor the message to call me, but it is now 6:03 pm and no one has called me. He appears as moronic as the rest of them (except Jared) when it came to customer service. I also suspect that this moronic state carries over in other areas, but I don't know. Dumb, dumb, dumb, dum and even more dumb.

 11th of Jan, 2011 by   april2mm 0 Votes
This letter is to complain about service I recently received from a Straight Talk Wireless.
I called Straight Talk on 1/4/2011 to find out how to deal with a problem I’ve had with activating a new phone purchased from the Straight Talk website. I had purchased two phones at the same time. One phone I had no issue with activating online.
I had an issue with activation the LG620G with the serial number 012 114 003 635 641. The order number for the original purchase is 45152635(Web Order # 3495977). After I had been on hold for several minutes the representative came on the line. I had to explain my problem to her several times because she did not seem to be listening and therefore asked me the same questions repeatedly. I was told that even though I had already created an account online that they were unable to find my account.
The representative put me on hold for several minutes as well as several times, and then returned providing a ticket number stating they would need to send a new sim card, since they were unable to activate the phone, and when it did provide a number it was the wrong area code, although I provided the correct zip code . The zip code is 23434 which require a 757 number. The representative first tried to argue with me stating that Straight talk does not cover this area. I kept explaining that I had already activated one phone with no problem with and received a 757 area code phone number. Needless to say, I was quite frustrated; however I agreed to wait for the new sim card and was given a ticket number of 102 686 1607. At this time our phone was not activated and we had not been able to use the $30 service card with the pin number of 100 971 039 566 929. I was advised that the service date would be extended and we would not lose our minutes.
So a few days go by and we receive the new sim card for the LG620G with the serial number 012 114 003 635 641. I placed another call on 1/6/2011. The new sim card is 890 141 032 136 950 320 52. I called the 1-877-430-2355 number again. Once again the representative put me on hold for several minutes as well as several times and constantly repeated the same questions. In the end of a 30 minute phone call I was provided another ticket number (102 696 9913) with the representative stating that the phone or sim card kept getting an error, even though when asked no explanation for the error was given. I was told to wait 24 hrs in order to call back for a resolution.
I called back again on 1/8/2011 to check on the progress with ticket number 102 696 9913) and again the representative put me on hold for several minutes as well as several times and constantly repeated the same questions. Once again I was told there was an error with the sim card. At this point I become very upset and requested to a supervisor. I spoke with the floor supervisor Jennifer. The same routine was repeated, again the supervisor put me on hold for several minutes as well as several times and constantly repeated the same questions. I was once again given yet another ticket number. This time the ticket number is 102 701 7358. At this point I very unhappy, very upset and ticked off that my hard earned money is being wasted and feel very doubtful that it takes this long to resolve a technical error. I was advised it would take 24hrs to resolve this time.
On 1/9/2011, I called back to check on the issue with ticket number 102 701 7358. I was advised that it would take up to 48 hr to resolve the issue. Needless to say I am not happy.
On 1/11/2011, I once again called to check on ticket number 102 701 7358. I was placed on hold on and off for over an hour while the representative constantly put me hold, over apologized and still no closer to resolving the issue. I was then transfer to tech support manager that stated they had to send an email and would call me back once they have a response, which should only take a few minutes. At this time it has been almost two hours.
I expected a much higher level of service from your company, and I am quite disappointed. I do not want to spend any more time on this problem, and I requesting a proper resolution for this issue. I have spent the last 10 years in customer service, the 4 which have been with the Navy. I would never give my customers the level of unsatisfactory customer service that I have been repeatley given.

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