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Straight Talk Wireless
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2.3 714 Reviews

Straight Talk Wireless Complaints Summary

222 Resolved
491 Unresolved
Our verdict: Engaging with Straight Talk Wireless, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Straight Talk Wireless reviews & complaints 714

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5:21 pm EDT
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Straight Talk Wireless - Home phone base device

8/29/2023 To Whom It May Concern, On or around 8/11/2023 my home phone I have with Straight Talk was dropping calls and people couldn't hear me or I couldn't hear them also they were complaining they couldn't get through. I called Straight Talk on 8/15/23 or so and was told I needed a new Home Phone Base Device. They had me disconnect all wires and then...

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1:25 pm EDT
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Straight Talk Wireless Updating my credit card

8/28/23 I started at 8:58 I tried to updated my credit card because my phone was off all I wanted to update my cc. I call three time and no was able to help me they told me to call my bank and I did and my bank said everything was good no problem it was on the phone company side. All I want to do change my expire date and cv number. And I was told they could not do it I ask why, and they said they could not tell me. Tell me why I have been a custom for years never had a problem. Use another credit card to get my phone on the card today I wanted to used my same cardis its for bill only I want to change to the card I have been used please get back with me

Patricia whittie

[protected]@gmail.com

[protected]

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Straight Talk Wireless - Billed after service discontinued

On Mon July 31st, I went to the Apple Store in Cheektowaga, NY to purchase a new IPhone. I stayed in the store while I attempted to activate my new phone. I contacted Straight Talk and started the process. Before we could complete the transaction, my phone (old one) went dead. What happened was my current phone was deactivated before my new phone wa...

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2:06 pm EDT
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Straight Talk Wireless - Unlocking a phone

I have a phone that used to use Straight talk wireless. I stopped using the phone in June 2022. I am now attempting to use the phone with another provider, not Straight Talk, however, Straight Talk has locked the the phone. In order to unlock the phone, we followed the process that was offered. First we paid $23.99 for "eligibility" to unlock. Once that...

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6:08 pm EDT
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Straight Talk Wireless - Customer care tech service

For the past month, I'd been dealing with issues after issues with my phone. I've had with you for over 10 years. Yet, you changed policy about having numbers on the line. No warning or policy change went out. I double checked my email. You took my main number off my account associated with my email. Removed lines I had my nieces on. So I went through...

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11:16 pm EDT
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Straight Talk Wireless plans and servie

Purchased a new phone and upgraded to the silver plan for me and my son unlimited talk, text and data charged me $107. 45 July11, 2023. Spent 1 1/2 hours on the phone with customer service to make sure both phones were upgraded and under my name and auto refill. But then this month nope they charged me $37. for my son account the bronze plan UGH. Called again today 8/16/20 spoke to Jenny for 25 minutes with my son on the line to get this straightened out lines merged Silver plan auto refill took out of my account today $40.55 only to find out 2 hours later she did not upgrade my sons line which would have been another $4.11. Called customer service to be told that no he could not be upgraded until the end of his plan REALLY they don't have the capability or the technology to do so. Then I asked at least 20 times to speak to a manager or supervisor to be hung up. That is not the first time I have been hung up on by this company.

Desired outcome: both $40.55 and $37. for me and my son's plan for August reimbursed to my bank account

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12:13 am EDT
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Straight Talk Wireless 2 line silver plan unlimited high speed data for $75 + tax/fees

Purchased the 75 dollar silver plan. Supposed to get 2 lines of unlimited talk text and data. Got one line, the other line stopped working after one gig was used. Called, they hung up before I even described the issue. Called back and spent about 15 min on the phone supposedly fixing the issue which they blamed on a glitch in their system. They said the issue would be corrected within an hour and to just restart the phone in about an hour. They claimed the internet would work again and be set to unlimited. So I got a ticket number from them and then my phone stopped working right after that call. I could make calls but no internet. I call back, another 15 min and they fixed my phone. Then rebooted the other phone, the one I'd originally called about, and it still didn't work. Realized why they said wait one hour to call back if it didn't work. They had closed up for the night. So my wife is still without internet. It's issue after issue with this company and often they just hang up on people before the issue is even described.

I just want what we paid them for without having to spend 15 to 30 min on the phone with them almost every month. Looking for a more honest company now. August 14th 2023 is the current date when I tried to fix this particular issue.

Desired outcome: Give us the service we paid for and compensate us

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1:02 pm EDT
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Straight Talk Wireless Straight Talk Wireless

Straight Talk will not even talk to my husband to reverse over $1800 in monthly charges for 2 phone lines that our Verizon salesman canceled with them when we switched to Verizon because even with the imei number of the phone traded in to Verizon straight talk "couldn't verify it" because the service is canceled so Pin numbers and passwords won't work to go through their ridiculous verification processes. There is no way to file a complaint with them directly.

Desired outcome: We need a response and our money back.

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1:39 pm EDT
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Straight Talk Wireless Identity theft, misuse of consumers information terrible customer service & not in US.

Stealing my information & misleading marketing they are all located in philippines & no americans I was told just now when asking for us representative & I was denied any help! I have had nothing but trouble for the past 2 weeks, I use straight talk have for 2 years without any real issues until recently. Now my un hackable iphone has been compromised & every account with it. At 1st I thought it was apples fault but the more I dig into it & the crap service from straight talk to get a new sim card has been less than pleasant to say the least. I was also told I could not speak with a manager after they took my imei number down because I was being told suddenly my sim was locked on my iphone. Id had well over the 12 months time frame of consecutive service (this was rite before they released the new rules for 60 days to unlock sim) so i’ve had mine 24 plus months never late as it auto deducts & they never did unlock my phone or sim as promised automatically & now bc I made a ticket to resolve this with a cs rep over the phone who’s name was michelle in the unlocking department supposedly from the philippines argued repeatedly with me stating she would not forward me to a manager for assistance I have to wait full 48 hours that can not be overridden no matter what crisis I may be having as she laughs.. I do not believe this garb for one minute. But trying to reach someone that takes me seriously is impossible. I’ve went to my local walmart too no rep was there.

Desired outcome: A call from a manager with a solution & the identity coverage I pay for platinum coverage with my bill to help me figure this out would be nice. Before whoever is stealing from me leaves me penniless & homeless preferably.

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5:27 pm EDT
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Straight Talk Wireless Cell service

My wife bought a phone with service from straight talk. It worked for two days and then dropped. After calling (at time of writing) twelve times, no representative from Straight Talk can give us a straight answer. They keep asking for our zip code, which we give them, and then responding with simply "That zip code is not compatible with your device." We can safely say this is false because we have friends in this area that are currently using the same phone from straight talk that are using it. For a kick in the head we also provided the zip codes of the closest major city, the state capital, and even the Zip Code for Straight Talk's headquarters. And every time the response would be "Thank you so much for information. Unfortunately that zip code is not compatible with your device." This has been going on for two weeks, we have a lot of important stuff going on and we are both getting very frustrated. And whenever we voice our concerns the representative doesn't even seem to understand what we're saying. Half of them don't even speak english! At this point we tried to transfer to Verizon but we need the number that seems to both exist and not exist but Straight Talk in their infinite wisdom won't give us service so we can't cancel the service, get my wife's phone number, and transfer to a competent service. I cannot stress this enough. Do not ever, ever, EVER, use Straight Talk.

Desired outcome: I would appreciate a written apology, a full refund for the phone and the service, and for my wife's phone number to be released so we can take our business elsewhere. This is unacceptable.

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9:08 pm EDT
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Straight Talk Wireless straight talk customer service

I returned my broken cell phone to Straight talk with the label they have sent me for in warranty phones. They sign for the phone on Jan 2023. I have all of the proof of this. I have tried week after week to get my replacement phone. I have records of many calls to them. I have talked to cooperate office. I have talked with Walmart Cooperate office. I have been assured time after time that this time they have it all corrected and I will be getting my phone. I have spent countless hour on the phone trying to get this straight. I have waited on the phone many times for long periods of time, as they are "fixing" the problem, only to have the call,"Dropped". I need my phone. But, there is not a person smart enough there to correct their problem. They are basically stealing my phone and not covering the warranty. Do not trust them. I have told them how important it is for me to have a phone. I am using my granddaughter's phone, which doesn't allow me full function of what I need. But, no one seems to care enough to do their job. So, so not use Straight talk. Use a company that will help you.

Desired outcome: my promised replacement phone that will have the same features as the one they have of mine.

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2:53 pm EDT
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Straight Talk Wireless Straight Talk deleted a month of service

STRAIGHT TALK UP TO TRICKS

Straight Talk changed my end of service date from 9/23/2023 to 8/24/2023. I had a month of service in reserve that extended my end of service date of service to 9/23/2023. I have a picture of my account with the end of service date of 9/23/2023. What is wrong with these people?

*Update — straight talk finally extended my end of service date to 9/23/2023 this month. One month for the 4,500 points I cashed in plus an extra month of service for their mistake Just noticed they took back the extra month for their mistake. Now my end of service is 8/24/2023. I have a picture of my account with the end date as 9/23/2023.

Desired outcome: The desired outcome is to credit the month of service back to my account.

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Update by Milo/CookyK
Aug 08, 2023 3:26 pm EDT

Talked with Maria, Customer Service Representative, all she did was look at my account and tell my service end date was 8/24/2023. Maria didn’t know what happened to the month of service I had in reserved to extend my service to 9/23/2023. Absolutely, no help. The above picture shows end date of 9/23/2023.

Update by Milo/CookyK
Aug 04, 2023 2:56 pm EDT

Why does it say to add a picture and then it won’t let you?

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LH feedup
Lynn Haven, US
Aug 16, 2023 11:45 pm EDT
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I have 3 phones (2 cells and home phone). I pay each phone from separate bank accounts. Someone got the great idea of combining the 3 bills, trying to force me to pay all 3 from one account, which is not going to happen. Has been on the phone several times for at least 30-45 minutes to correct this problem as they have removed the 2 cell phones from my account. All Customers Service Rep are in the Phillipines and their English is horrible. I received different answers each time I called. Now as of Midnight today, my husband nor I will have cell phone service. I am so tire of asking for someone in the US and being told that it was not possible. Looking for another carrier.

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Straight Talk Wireless Cell phone

The first ticket 8:20 am , trying to log into my account. Agent said he updated my email and a link would be sent in 30 minutes or less. 8:36 still no email 3 hours later ticket at 12:03 new agent said 15 minutes or less will send link to change password. No link or password sent. Now another ticket at 3:42 actually spoke with someone and said she would send link to change password on updated email. 3:56 no email. I got courtesy call back, well that was a waste he did not know anything about what i needed just wanted to send me a verification text, which they already sent. What the heck do i need another one of those for you already know who the hell your talking to. Now I'm going to walmart where i originally purchased the phone and straight talk service. Never had a problem with Straight talk before. Also, my service was not to end till July 27, 2023. They moved the service end date to today July 25, 2023, and withdrew the payment, I had automatic payment. What if i didnt have the funds there? I did not get a text or email telling me they were going to do this.

Desired outcome: I would like to get into my account. If not, refund my service and take me off of the auto pay

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8:14 pm EDT
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Straight Talk Wireless Home phone service!

I have had their service for over ten years! The service has been good for the

monthly fee! BUT! Their router finally broke down and failed after years of service! When I contacted them they told me to send in my old router in and they would replace it, in 3 to 5 days once they received it at their warehouse! I sent it in, and now a month later I still have not received a new router! I have called every 5 days and received the same answer "Sorry for the inconvenience, it will arrive in 3 to 5 days!"

Their phone center in in the Philippines, their operators speak vary poor English! You can not speak to a supervisor, they all tell you they are the supervisor!

There is no way you can contact a real person in customer service it is all just menu answers! It has been the worse customer service, and company I have ever dealt with! I would advise anyone not to get involved with this company!

The worse I have ever had in all my life! I finally just gave up and canceled my

service with them! CHECK : read all the complaints about their replacement routers! They say none of them work from day one! Stay away from Straight Talk phone service! Richard

Desired outcome: NONE !

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Straight Talk Wireless Ordering phone

On thursday, july 13th I ordered a phone on their website to upgrade my sons. I chose to finance this phone and I paid the first month plus shipping. After that, I got an email with my order number and the phone was still not shipped out. Mind you I paid for next day delivery/overnight shipping. Friday morning I tried to check the status of the delivery, and it kept saying “system error”. I used the messaging an agent option and the agents were beyond rude, telling me “it clearly states your order will be here between 2-3 days”. I eventually called customer service because the system said my order number/email didn’t exist. Mind you the payment processes in my bank twice, instead of once. The lady over the phone told me that the order number didn’t exist! And that I needed to call my financial institution in order to get my money back. At this point i’m beyond confused, annoyed, and wondering what was going on. When I call the corprate people to make a complaint, the person over the phone tells me that the phone is already picked up by ups and should be here monday! I explain to him the situation and he proceeds to be rude to me, mocking me over the phone, and laughing at me. I eventually hang up.

It is now tuesday afternoon and my package has still not been delivered.

Desired outcome: I want to know where my package is and why I’ve been given multiple different answers

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Straight Talk Wireless Unlocking of phone

Here is the conversation I had with agent on July 12, 2024 I uploaded screenshots of it. And today July 14, 2024 they told me there was no record of me paying the fee or even mdking the unlock request and says the can not refund the money cause there is no record of any of this then told me I had to verify account never had an account horrible service Talk to 20 different people and get to 20 different answers.

Desired outcome: Unlock the phone and refund my money

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Straight Talk Wireless Not getting my phone shipped from you guys I bought online

My name is Rebecca Swetay I brought a phone online still says it’s processing I ordered it on July 6th 2023 straight talk took my money out of my account the order number is [protected] you guys keep giving me the run around when I would receive my pack their isn’t a tracking number I already turned you into the bbb office and my bank either send me the phone or give me back my money that you basically stoled from me the next step I’m going to turn you in to the FTC’s alls you guys do is hang up on people that are trying to get things resolved u don’t care about your customers at all you take money from people that’s stealing

Desired outcome: I want my money back

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Nik fever
Cookeville, US
Aug 01, 2023 1:51 am EDT

I'm afraid the same thing just happened to me 😞

I haven't received a tracking number and they took my money. They should be charged with theft. I know the authoritys would charge me if I stole from someone. They straight up took our money. I will get it resolved if I have to take a trip to their home base in Miami! At least I'll get a vacation while I'm there!

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Straight Talk Wireless ACP benefits

I have had this service for over 2 years and since then from the beginning I have been switched to q Link wireless and I did not do any of this I had to contact q Link to get my phone transferred back a straight talk not once but twice I've had to refill out ACP benefits application more than three or four times not to mention today the end of my service date they deactivated my phone and now I can't even use it and there is nobody in the office until 8:00 a.m. straight talk get your freaking [censored] together give me my service back

Desired outcome: I want my phone reactivated and my service running like it's supposed to be without all these dumb interruptions and deactivations

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4:45 pm EDT
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Straight Talk Wireless Phone ordered

Have called repeatedly to get a status update on order placed June 30. Originally told it would arrive July 6-8 and almost immediately received email saying it was back ordered. I called to sort out the issue and have been repeatedly disconnected. I attempted online chats that went no where. I asked how to cancel the order if I was not going to receive it in a timely manner and was sent a link that went to 'page not found'. Another person promised me a call back within 15-20 minutes and, of course, that never happened. I am unable to track my order as your web site does not respond. I have again called and was on the line for over 30 minutes as your system is not responding. Same issue as previous days. The woman then told me cancelling the order is impossible once placed! It hasn't even shipped. When I pointed out that your site has a cancel option (not responding of course) she told me 'no it doesn't. Employee number 5121783 I was told that my only recourse was to file dispute with my bank. When I asked if they were truly not able to help any customers she replied that is correct! This has happened for 3 days. Emails go unaswered and no service. I want to cancel this order as I have lost all interest in this product. Order #[protected] [protected]@gmail.com

Desired outcome: Refund my money

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6:48 pm EDT
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Straight Talk Wireless Straight Talk Rewards Points not honored

Been a customer of Straight Talk for over 15 years and will be looking for a different provider. Am enrolled in autopay and reward points program. May 2023, I cashed in 4,500 reward points for a month of service. Thinking that my end of service date would be extended a month. That did not happen and my credit card was charged. I have talked with customer service on 2 occasions and the situation was not resolved. There should be a simple fix by either refunding the 4,500 points or the charge made to my credit card. Would like to resolve this issue. Customer service is in India, either they don’t understand the situation or they don’t want to help.

Desired outcome: 4,500 pointed refunded or charges made to my credit card for a month of service refunded.

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Update by Milo/CookyK
Jul 28, 2023 11:27 am EDT

STRAIGHT TALK UP TO TRICKS

*Update — straight talk finally extended my end of service date to 9/23/2023 this month. One month for the 4,500 points I cashed in plus an extra month of service for their mistake Just noticed they took back the extra month for their mistake. Now my end of service is 8/24/2023. I have a picture of my account with the end date as 9/23/2023.

Update by Milo/CookyK
Jul 05, 2023 11:07 pm EDT

Update — I’m pleased with the outcome, customer service finally extended my service date. If I hadn’t pursued the issue I would have settled unhappily. 7/5/23

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Straight Talk Wireless In-depth Review

Pricing and Plans: Straight Talk Wireless offers affordable pricing options with a variety of plans to suit different needs. They provide transparency in pricing and there are no hidden fees.

Network Coverage: Straight Talk Wireless has extensive coverage across the country, ensuring reliable network performance. They also offer 4G LTE speeds for fast and seamless browsing and streaming.

Device Selection: Straight Talk Wireless offers a wide range of smartphones that are compatible with major phone brands. They also provide the option to bring your own device.

Customer Service: Straight Talk Wireless has responsive and helpful customer support. They offer multiple contact channels including phone, email, and live chat. Their representatives are knowledgeable and able to assist with any inquiries.

Activation and Setup: Straight Talk Wireless has an easy and straightforward activation process. They provide clear instructions for setting up devices and offer online resources and tutorials for additional assistance.

Features and Services: Straight Talk Wireless offers unlimited talk, text, and data options. They also provide international calling and texting capabilities, as well as mobile hotspot functionality.

Data Speed and Performance: Straight Talk Wireless ensures consistent data speeds for browsing and streaming. They do not throttle data or impose speed caps, providing dependable performance even during peak hours.

Billing and Payment: Straight Talk Wireless offers convenient payment options including credit/debit cards and auto-pay. They provide accurate and transparent billing statements and easy access to account information and usage details.

Flexibility and Contract Terms: Straight Talk Wireless does not require long-term contracts or commitments. They offer the flexibility to change plans or cancel anytime, as well as the option to switch between networks (CDMA/GSM).

Overall User Experience: Straight Talk Wireless provides a user-friendly website and mobile app with a smooth and intuitive interface. They have received positive user reviews and ratings, reflecting a satisfying user experience.

Promotions and Discounts: Straight Talk Wireless regularly offers promotions and deals on devices and plans. They provide discounts for multi-line accounts or family plans, and also have a loyalty rewards program.

Additional Services: Straight Talk Wireless offers device protection plans and extended warranty options. They also have a range of accessory offerings to enhance the user experience.

Community and Social Responsibility: Straight Talk Wireless is involved in community initiatives and demonstrates environmental sustainability efforts. They also have corporate social responsibility programs in place.

Comparison with Competitors: Straight Talk Wireless can be compared with other wireless providers in terms of pricing, features, and services. They have strengths and advantages over competitors, but there may be areas for improvement or potential drawbacks.

Overall Recommendation: Based on the evaluation, Straight Talk Wireless is recommended for its affordable pricing, extensive network coverage, and responsive customer service. It is suitable for individuals or families looking for flexible plans without long-term contracts. Overall, Straight Talk Wireless offers a positive user experience with a wide range of features and services.

How to file a complaint about Straight Talk Wireless?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Straight Talk Wireless. Make it specific and clear, such as "Incorrect Billing on Straight Talk Wireless Account" or "Straight Talk Wireless Service Interruption".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Straight Talk Wireless. Include key areas such as customer service interactions, service disruptions, billing issues, or any other problems you've faced. Be specific about the nature of the issue, including dates, times, and any relevant details of transactions. If you attempted to resolve the issue with the company, describe the steps you took and the responses received. Explain how the issue has personally affected you, such as inconvenience, financial loss, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence with the company, receipts, or screenshots. However, be cautious not to include sensitive personal information that could compromise your security or privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial loss you have incurred as a result of the issue with Straight Talk Wireless. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it be a refund, service restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly communicates the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Straight Talk Wireless on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, keep an eye on your ComplaintsBoard.com account for any responses or updates. The company or other users may reply to your complaint, offering solutions or requesting further information.

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Contact Straight Talk Wireless customer service

Phone numbers

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