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Straight Talk Wireless Customer Care Service

Straight Talk Wireless Inc.

9700 NW 112th Ave
Miami
Florida
United States - 33178

Customer Support Phone Numbers

Work days:
Mon8 AM - 12 PM
Tue8 AM - 12 PM
Wed8 AM - 12 PM
Thu8 AM - 12 PM
Fri8 AM - 12 PM
Sat8 AM - 12 PM
Sun8 AM - 12 PM
 

Straight Talk Wireless Complaints & Reviews

Straight Talk / Unlock policy

Pe
Person69 on Dec 31, 2016
My $600 iphone 5 which i have owned since new at least 4 years is not "eligable" to be unlocked. I switched to t mobile as straittalk has the worst customer service i have ever experienced!... That is, IF you can ever actually get a real person. So if u choose straittalk, DO NOT BUY AN...

Straight Talk / Refund on the order of a phone I cancelled.

Ma
Mariah Monique on Dec 20, 2016
On November 2, 2016, I purchased a Samsung Galaxy s4 from straight talk. The same day I cancelled the order because, I wanted to wait and get a more updated phone. On November 3, $111.69 was taking from my account from straight talk. I was told I would receive an email to verify that I...

Straight Talk / Samsung galaxy core prime

Li
Linda Rook on Nov 2, 2016
I ordered the phone directly from Straight Talk within 2 weeks of purchase the sim card would no longer work. They replaced the card. With in a week of receiving the new card, the sim went out again. This time the phone was replaced. Once again the sim card is not working. During all thi...

Straight Talk / LG Stylo 2 LTE

De
deannamcraig on Oct 24, 2016
I brought this phone at Walmart in August 2016. Within a month my Sim card went out, they sent e a new Sim card. Well woke up today and once again i have a invalid SIM card message on my phone!!! They are going to send me a new SIM card but why is it that the SIM card keeps going invalid...

Straight Talk / Lg stylo 2 / customer service

Lo
lora phillips on Oct 6, 2016
For the last few months I have been dealing with a issue with straight talk concerning a replacement phoneBrand: lg stylo 2Model : lgl82vlS/n: 603cyzp0029565 Imei: 55865-07-025665-3 I purchased this phone and joined straight talk. at that time I had the phone for about 4 weeks. the phone all...

StraightTalk / Used phone

Ir
irciO on Oct 5, 2016
I received a phone from StraightTalk and it looked used. I contacted customer service and they said that was only my imagination. Anyways, used the phone for two weeks and it broke. Tried to switch it on, checked the battery, but there were no visible damages. Contacted StraightTalk and they...

Straight Talk / Unlimited talk text and data

Li
Lindalue72 on Aug 23, 2016
For the last 4 months I have been trying Straight Talk prepaid card services. I was on the $45 that lasted 20 days I got the $60 plan that lasted 25 days which that was 10 gigs, this month I bought a $45 plan that within 5 days I have used 4 gigs impossible. No update or download where i...

Straight Talk / galaxy core prime

Je
JessInca Tyson on Jul 1, 2016
This morning I bought a brand new galaxy core prime cell phone at Wal-Mart. I also purchased an airtime card along with the new phone. I got home about an hour later and called straight talk to activate my phone and add the airtime card. My phone was activated and worked for about an hour...

Straight Talk / Customer Service and overall Service

Me
mememeEEEEEEEEEEEEEEE on Jun 7, 2016
My sim card with straight talk just completely stopped working on 6/01/16. I called in and they verified that my account was not disconnected and that my sim card had stopped working. They ordered me a new sim card and said that it would be in by 6/04/16. Today is 6/07/16 and I still have...

Straight Talk / Phone replacement

Ky
Kyle monahan on May 21, 2016
On 4-14-16 my ZTE lever completely stopped working due to an ongoing problem it had had since day one. When I originally purchased the phone it had issues reading the sim card so they sent me another one which didn't resolve the problem but I dealt with it because I was told that was all...

Straight Talk / Customer service/new sim card

Lu
Lucy31617 on May 1, 2016
I got a GSM unlocked phone and needed to put a new sim card in it. I went to Wal-Mart and 3 bring your own phone plans didn't work. They kept saying they were meant for tablets. So they told us they were sending us a new sim card for free. It finally came, this one on time, but it wa...

Straight Talk / Cell phone customer service and cell service

St
Stephanie Warren on Apr 28, 2016
Their "tech" support are not knowledgeable about how to actually correct the problems . I have called back numerous times to try and get my service with my new phone fixed. I'm currently waiting on a new sim card this is the second one because when I looked up the common problem...

Straight Talk / Customer Service on Defective Phone

Sa
samafras on Apr 7, 2016
Phone quit working (it was approx. 7 months old)- completely dead. Battery is not removable (built into phone). Customer service says they will send a replacement AFTER they receive our phone back. They gave Ticket # and said they would e-mail an airbill within 24 hours to return the...

Straight Talk / Policy and Fine Print

Ni
Nick Beauchamp on Mar 13, 2016
StraightTalk is the worst cell phone provider I have ever been with. I just started service with them on 2/27/16. I am half way through my month and I have used up 5gb of data and have been reduced to slower speeds. I called customer service to find a solution to my problem and was given...

Straight Talk / Refunding my minutes

Ja
Jasmine Skye La Force on Jan 31, 2016
I called Dec 31, 2015 to replace my phone, I didn't receive my replacement phone until last weekend then I had to order a new Sim card, then I call today to get my mins back that I lost and they deactivated my phone. I have never had this much problem with straight talk I've been with them...

Straight Talk / Data throttling

Re
Reviewer54161 on Jan 28, 2016
I am a very very loyal customer been with this company for many many years. Never had a problem till I'm on my second phone and as usual my data slowed down and I knew it might of been because I needed to buy my cars but the weirs part is that is was slower than slow like it...

Straight Talk / Refilling phone service

Sf
Sfuller on Jan 1, 2016
In a attempt to refill my phone I was run through from automated service to 2 operators, I repeatedly asked if I was going to be billed more than once. No was the response and the last Operator said my card was declined. Not a chance I know what is in the bank. Upon calling the bank...

Straight Talk / No Service for Phone

Re
Reviewer82230 on Dec 30, 2015
My phone has no service because of a straight talk Supervisor Error. My Sim Card is not working because your saying its the wrong card, even though this sim card That I'm using is and was working. I go to renew my next months service with straight talk and my phone automatically...

Straight Talk / Data

Pk
Pkelley747 on Dec 19, 2015
I have had straight talk $45 unlimited talk text and data plan for 3 years. Couple of weeks ago i was notified that my plan had slowed down due to using my allotted 3GB of data and would be turned back to 4G on my next paid cycle. I am currently on my next paid cycle and currently at 22MB...

Straight Talk / Service especially Tech Support (I use this term loosely).

Re
Reviewer64890 on Dec 12, 2015
Let me warn you, everyone. Straighttalk has the most illiterate, rude, obnoxious group of lying support technicians known to man. They are somewhere on a planet unbeknownst to Earth and cannot for the life of them understand earthlings and our phones. I do believe they do not even...

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