I do NOT know when but Straight Talk changed mine and my husband’s zip codes on our accounts to Florida and Germantown where we have NEVER LIVED! We have lived in the same zip code for the duration we have had straight talk. We have lived in the same zip code for over 25 years. Straight talk customer service refuses to fix this problem and says each time I try that in order to put our zip code in we have to get a new phone number which is ludicrous! I don’t want a new phone number. Customer service keeps saying it’s the zip code that was given at the time of activation. I said that is false as I didn’t even know those zip codes or towns or lived there at all so why would I give them? They are also charging us taxes according to these 2 bogus zip codes which is NOT right! I have tried to get them to change our zip codes back to where we live and they will NOT do it unless we changed our phone numbers that we have had over 10 years. And that is down right stupid! I googled this and WE ARE NOT THE ONLY ONES THAT THIS HAS BEEN DONE TO!
Desired outcome: Fix our zip codes back to where we live and have always lived, without changing our phone numbers!