Straight Talk Wireless
reviews and complaints

Hello I am complaining about straight talk service. We had our last phones for 3 years. The phones worked perfectly until they started forcing updates on us. After 3 updates they hardly worked. We each got new phones recently. The phones worked good until once again they forced updates on us and now they are allready acting up. After 3 days they pushed updates on us. Now our phones are already glitching and going slow. We just got them. This is not right. We block the updates and they still come

Approximately 8 hours spent attempting to transfer service from Verizon to Straight Talk. No less than 16 representatives attempted to help. After the eighth attempt, the representatives began disconnecting the calls. The port to transfer the telephone number was successful. However; no text messages or phone calls can be made on the phone. Additionally, the phone cannot be transferred back to Verizon as it requires a text to be sent to the number in order to transfer it back. The phone number and the phone that was used for business is now useless.

In October of last year I woke up to my phone not working after I had just paid for the three months service and so I called straight talk and they apologized and told me they were on it and so I was on the phone with them for 30 mins or so they advised me that my service was back on but told me I couldn't get my phone number back because it was under the Verizon network I advised them that I've had that phone number for five years and that I needed it back they told me that there wasn't anything they could do my compliant is how does a phone number that's still active become deactivate and unable to gain access to without the account holders permission

she was rude and was refusing to transfer me to anyone else even though we went through all of the things several of the rep. and tried everything. and was cutting me off when trying to explain what was wrong. she also said she was a supervisor. and she hung up on me. straight talk better get their reps some manors. i am very highly upset due to missing work.

On August 17,2023, I purchased a plan with unlimited talk, text and data with 10 G hotspot. While activating phone , I was told i only had unlimited calls and text and limited data with no hotspot. i told customer service that i could not make a call... she tried a few things to fix the issue, that didn't work. After over an hour on the phone, the call was dropped. After several attempts to talk to live support, i was told i would receive a call the next morning,,, that never happened.

then, text and data went out. So, to make a long story short, I went over three weeks without service that i paid for. After calling again, i was told i would have to buy another sim card when i asked for three weeks to be added to my plan. and that the service i paid for will be what i get. This is beyond annoying.. I am prepared to turn this over to my attorney if this issue is not resolved

I lost my phone I have since bought a new phone and activated it thru your service with a different phone number. I have made 8 calls to customer service provided my pin #for the lost phone. They require numbers I have texted or called from the lost phone. 4 service reps said they couldn't "verify" these numbers tho they're families numbers I text and talk to daily One verified one of them and asked me to hold on while he tried a second number. I held on 30 minutes he never returned. I tried again this evening got the same run around. I want this phone deactivated ASAP I'm paying your company for 2phones and only using one. No access to the other. I am signed up on auto refill with my debit card. I can't get them to let me switch to paying via online and stop the auto refill. I am going to go close that card out and also close out BOTH accounts and switch to another service if this isn't resolved ASAP.

I have had straight talk for a few months. Never got service when I left my home no matter where I was. I called a few times every month to get help and was put through many things only to have the same thing happen over and over. No service. I got hung up on many times. Could not understand tech support person. I would be on the phone for hrs. It never got resolved. I get charged 38.00 month for basicly no service. How can this be legal? Never had this many problems with other carriers or customer service. Rude people not caring about the issues and when they hang up after being on the phone so long and not getting any help its easy to give up and I think that is what they want you to do. Why is there such poor quality service and customer support?

i purchased a plan this am, have been with straight talk for many years, as I was at walmart decided to try out verizon. when I got my new phone they said I could transfer my plan to my son and keep my old number on my new phone. now everyone that i have talked with says no except for one and he started to and we lost connection. now i am out $50, not happy at all. ready to tell my kids to switch also to another carrier. I have proof I purchased it through my bank and ime number it went to and all

I have been over charged the last two months. Customer reps have destroyed my account to the point my four phone lines have been removed from my account. I’m working to get the fourth line back on my account customer rep is accusing me of not owning the phone. I have spent hours on hold & hours explaining the issues over and over. They do not understand English and do not understand how their system works. They hang up on me when they don’t know what to do. Then I have to call back and wait on hold again to do it all over again. I’m due a substantial refund because of over charges. I want to leave the company after being a faithful customer for over a decade.

I have been a customer for 10yrs with you and I pay for 2 lines [protected](mine) and [protected](my wifes) yesterday my phone got destroyed and I went and bought a brand new straight talk phone at Wal-Mart well then my wife liked the new phone more then I did but I was happy with her old phone I called customer care got disconnected twice but once I got thru they switched my wife's SIM card to the new phone ( A03) and its working that's fine we wanted it that way but now as far as my line is going they tell me I need to buy a new SIM card and minute card and I'm going to lose my number and the remaining minutes I have for the month just because me and my wife hadn't called 2 of the same ppl in the last 60 days even tho I have verified the 4 digit pin that I set up with my account so it just feels like you all are trying to rip me off or make me do and learn new stuff that I don't want to do

The service is great and the phones are comparable to other companies phones. My complaints are about how they handle replacement phones. I bought a new phone back in May. That phone ended up being defective from the factory not by my hand, and I needed a replacement. I did not ask for my money back thinking they would just send out another new phone after receiving the defective one. That is not what happened. I have waited 4 months for a new phone and have received a refurbished one instead. I was told that the warehouse sends out available phones whether that be new or refurbished. None of this was explained to me when I sent my phone back. So if you have a defective phone ask for a refund and just reorder yourself. Now I have a refurbished phone with a defective screen and my only option is to send it back and get another replacement whenever one becomes available. And that phone could be another refurbished phone.