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1.4 980 Reviews

Sam's Club Complaints Summary

100 Resolved
867 Unresolved
Our verdict: With Sam's Club's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Sam's Club reviews & complaints 980

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1:49 pm EDT
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Sam's Club slow service

My wait in line yesterday [protected] was longer than usual. It was as though everyone was on break or lunch hour or had gone home. It was around 3:00 in the afternoon. When they finally opened up another line they asked who was paying with credit and they then put the credit card people in a shorter line, but the lady who had put us in another line, opened up her register and took several people from the back of the line, which they got out first and me and another gentlemen were still in the line. When I asked the lady at the register what was the holdup she completely ignored me and asked if I found everything ok, etc. She never responded. When I exited the club, the lady that checks the receipts didn't know what I was talking about and said she didn't now what was going on. It's like they didn't want to at least say, I'm not sure, or anything. Bad business. I was furious.

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Unvalued associate
Buffalo Grove, US
Feb 20, 2013 10:52 pm EST
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Geraldine,
I was a cashier at Sams Club in Illinois. It is a nationwide policy for ALL greeters to check ALL receipts at the door. If you notice them not doing so, go to corporate. Also, the reason why the person called for credit only, is because cashiers and anyone on a register gets their own till with $150 to start, so if money goes missing they can keep track of which cashier it was. If a cashier has no till, they can ONLY accept credits as to not mess up the tills that have EXACTLY $150 in it, which would throw accounting into a frenzy. I prided myself into taking members as quickly as possible, even if it meant skipping the PLUS and Credit scripts just to get you out the door. Also, door greeters are not in the loop when it comes to the front end. If one cashier has a problem, they aren't going to know, it's not their department.

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Barnaby
West Palm Beach, US
Jun 20, 2012 2:16 pm EDT
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I sent an email a few days ago.. and am surprised no one replied.I find that the store on 45th street in West Palm Beach is impossible for people needing a power scooter to shop.It appears that most are out of order and the store help does not go out to the parking lot to bring back those that are not in use. There seems to be an air of indifference to making their handicapped and senior buyers to be able to shop. We will not renew our business membership after a couple of recent visits that made a struggle . The local chain supermarkets make their customers happy by always having assistance a priority concern. Good bye Sam's Club

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Eddie1052
, US
Nov 26, 2011 6:00 am EST

The racist comments here are BS. I shop the Sam's Club in Novi frequently and have always had my receipt checked. And I'm as white a snow. And I've been in a line full of white people waiting to exit the store.

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jtown24
Gaylordsville, US
Oct 06, 2011 2:51 am EDT

Um hands up if this sounds like a troll complaint to you...

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Geraldine Holliday
Highland [Lake County], US
Sep 16, 2011 6:47 pm EDT

Why don't they check the receipts of white customers than when I am not shopping. They only check the receipts of white customers if a black is in line behind or in front to pretend they are not racist. If all the customers were white they would not be checking the receipt.

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Geraldine Holliday
Highland [Lake County], US
Sep 16, 2011 6:45 pm EDT

"But w/e, so I guess you were just being upset at having to wait in line afterall. Congratulations on being impatient?"

You also would have been impatient if you had to wait in line for8minutes and 34 seconds. I timed it on my timer and this is the longest I had to wait. They only helped those in front of me because I am black and they are white. The gentleman in front of me was white as well, but they had to draw the line somewhere to not look like racists.

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Geraldine Holliday
Highland [Lake County], US
Sep 16, 2011 6:42 pm EDT

Look can you guys please stay on subject, and yeah Zachary I admit I was rude but she still should have answered my question. The greeter pretended to not to know what I was talking about besides she is racist she checked my receipt as if I would steal from the store just because I am black and from Nigeria. Also I am contacting a lawyer and suing them because I was so furious that I was not concentrating on my driving and got into an accident because I was driving too fast. They caused this by what they did and I will be suing them.

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Geraldine Holliday
Highland [Lake County], US
Sep 16, 2011 6:38 pm EDT

"The last time that happened to me, where they started taking people from the line that were behind me, I took it to corporate. That is unacceptable when you've been waiting patiently and then they come and take people from behind you."

Actually they were in front of me.

lacada22
lacada22
San Antonio, US
Sep 16, 2011 6:33 pm EDT
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I don't know what the complaint is, bbut if you are that upset you should always speak with a manager.

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10:08 pm EDT
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Sam's Club - scam artist

Dont EVER sign up through Sams club for direct tv. They are only authorized retailers and will scam you. They are in Sams Club, Best Buy, Circuit City, Walmart, Etc etc. If you search smart circle scam you will see that its one big mlm pyramid scheme. Scamming their employees and customers. I know because I worked for BFcircle under Don Bankhead and Angela...

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9:18 pm EDT
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Sam's Club vicious dog left unattended in truck

On Aug. 15, 2011 I returned some merchandise to Sam's Club on Hwy 64 in Bartlett, Tn. When I was returning to my car a dog in the truck parked in front of my car stuck his head out of the window & began viciously barking at me. This frightened me so I start running. In running I slipped & fail, I scraped the side of my right leg & ankle.
I also broke my prescription shades. Some of the employees at Sam's came out to check if I was OK. One of the employees' stated that this customer comes to Sam's every week & leaves his dog inside the truck & someone is frightened by this dog every week. The manager on duty at Sam's Club advised me that there was nothing Sam's Club could do to prevent the customer from leaving his dog in the truck. I contacted the Bartlett police who came out & advised there was nothing they could do since the dog did not physically attack me. So in other words it will take someone getting hurt by the dog before anything is done. I am asking Sam's Club to take action before someone else is hurt.

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2:20 pm EDT

Sam's Club spoiled carnation evaporated milk

I have been a consumer of Carnation Evaporated Milk since 5 years old and maybe longer. My wife has also used it her entire life and now at age 64 we find that when buying your product from Sams Club we have had sour milk at least one can in every 8 pack we buy and sometimes more. I have no memory or my wife of ever buying a can of Carnation Milk that had a problem what happened are you buying milk from China or has someone dropped the ball. My wife uses Carnation milk in her coffee exclusively for 39 years we have been married. Quite frankly I hope the product isnt going the way other products have been, lack of care and no sense of responsibility to the consumer.

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Daphadile
Abilene, US
Jun 13, 2010 10:58 am EDT

I would like to say I do not appreciate Sams Club terminating my friend and accusing her of credit card abuse. They have already treated her unfairly by discriminating and harrassment actions. She called corporate office serveral times within the past serveral months complaining about how she was being treated. The next thing she knew she was terminated. They also had her arrested. What a shame that we have this club in our area.

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timyoungers
Wichita, US
Dec 05, 2010 11:29 pm EST

I have a Sams Club account my card was stolen and I have a bill with a returned check. I have never owned Checks so was not mine. call me @ [protected] thank you.

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grace kontaxes
Chocowinity, US
Oct 20, 2009 11:06 am EDT
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watch are a fraud 250.00 and its not waterproof the label says it is /the 300.00 dollar blue topaz ring the stone falls of w/o even doing anything to it

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Ravenritzman
Anaconda, US
Apr 07, 2015 10:22 am EDT

I bought a 12 pack at Costco, Best by 02-20-2015. 34 days after this date, 04-04-2015 at least 8 of the cans exploded all over my pantry and made the most awful smelly mess and all Carnation could say was, "well, is is best used by the date on the can and we cannot guarantee the quality after that date". Well, maybe not the quality, but did the cans have to explode to make a point? Took several hours to clean up the mess on the shelves below.

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irenemullins
mallie, US
Oct 12, 2012 5:41 am EDT

i just opened a can of Carnation evaporated milk, poured it into my recipe except for a small amount which i always do because i love to take a drink. so i took my drink and it was spoiled. oh, the terrible taste! i don't know if i will ever be able to use this product again without tasting that! it was definitely spoiled although the expiration date was 3/13...what happened?

Don'tBeAMoron
Don'tBeAMoron
Tyler, US
Sep 06, 2010 5:09 pm EDT
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Dear ###,

As a fellow Texan, I am shamed that you are in my state. Your friend can not be arrested for no particular reason. Obviously they did SOMETHING wrong to justify the fact the police picked them up. The truth hurts, especially when you're not used to it.

Sincerely,

Anyone who has ever worked in customer service.

Brendalala
Brendalala
, US
Jun 13, 2010 12:04 pm EDT
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Hmmm the cops don't arrest people for nothing. This reminds me, I must go pick up a huge pack of toilet paper. See ya!

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4:26 pm EDT
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Sam's Club glasses

Approximately 1. 5 years ago i purchased a pair of glasses / bifocals from sams club. In the 1. 5 years that i have owned the glasses the frames have now (Officially as of today 08 / 10 / 2011) broken 3 times at the hinge. This time i am not covered for the 1 year warrantee on them. Needless to say. . . I feel that this is a defective frame and below the quality that i expect to get from sams club. This is very frustrating. I have prescription bifocals and am required / restricted to wearing them while driving. I need and would appreciate your assistance in replacing them or fixing them again.
Christine wasson
[protected] or email at [protected]@yahoo.com

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6:55 pm EDT
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Sam's Club csm and safety

After being stalked by 3 teenagers who kept lifting their shirts and simulating masturbation at Kaitlyn.. I will NEVER go into the FWB Sam's Club again! My daughter was hysterical that 3 teenage boys kept following us around the store and every time she would look in their direction they'd start hand gestures as if masturbating and lift their shirts... She was no more than 2 ft. from me the whole time and every time I turned, they'd duck behind the endcaps or scurry off... thankfully they didn't realize Her father was with us and when he saw what was happening he went to the CSM and asked her to call the police... she actually REFUSED after demanding to know why and asking how old my daughter was... Needless to say he called 911 on his own and requested a store manager

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12:16 am EDT
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Sam's Club membership

I had a Plus membership with Sams Club however did not realize any additional savings with this membership. When I renewed I went to the customer service counter and renewed stating that I wanted just the regular membership not the Plus membership. About 4 months after my renewal I went to check out and was told that my membership expired. One month before I had gone to the customer service counter and explained this situation that it was the Plus part that was expiring not my regular membership and was told by the girl that my membership was fine but they would keep asking about the Plus and to just say no I don't want it. Well now they say that cannot purchase anything without renewing. I will never shop at Sams Club again. It is a real rip off. I am reading other complaints on this web site about the Plus membership. I will only be renewing my COSTCO membership

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hbgguy11
Harrisburg, US
Sep 27, 2011 11:50 pm EDT

It sucks that sams club is training and forcing all thier employees to sell plus memberships and putting a quota on them to hit each month/day. Some people have to cheat the system to meet thier goals and keep thier jobs and because of this it is adding to thier already poor customer service, this is just one of many examples of this.

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5:59 pm EDT
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Sam's Club treatment of customers

I am getting very sick and tired of sams club treating customers like cattle. A long line and wait for a cooked chicken... 30 minutes. A long wait in the cashiers line, 30 minutes. One hour wasted... Plus the usual crowded aisles and warehouse atmosphere. We really need costco to open up in the fort bend county area. Sams club needs some competition. The new heb opening up near the sams club will help. I'm paying for a 'club membership plus' at sams club but I may as well be at a walmart on check cashing day... It's crowded, service is poor and the attitude towards customers indifferent.

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intellex58
, US
Jul 18, 2011 6:08 pm EDT

Then go get you chicken from someplace else, it seems like they would not miss you one bit.

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7:56 am EDT
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Sam's Club poor customer service

I purchased a 1 slice pizza combo.The pizza that was under the light was old and no sauce on it.I asked if I could wait for a fresh piece.The lady said sure it would be 6 mins. so I waited, she came back to me after waiting about 15mins at this time.She then asked me wat I was waiting again after she cooked two orders of pretzels, one pepperoni pizza.She then put the pizza I waited for in but she assumed I orderd a whole pizza but I told her twice it was one slice.So since she cut the pizza in small pieces she put another one in so now I have waited over 30 mins for one slice of pizza.I dont think that was good customer service.

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5:22 pm EDT

Sam's Club I will never buy another computer from sam's club, nor will I ever buy another pc

I purchased an HP computer system with 22' screen from Sam's in March 2008 for $1350. I also bought the one year extended warranty. Just about exactly 1 year after purchase the computer ceased connecting to the internet. I called and was told the service person would make an appointment 48 hours after they faxed the order over to them. The repair person did call and said it would be a week for the part to be ordered. A week later, I was told that the person had gone to a funeral for a week. When he finally came two weeks later, it slipped out that he was actually on vacation. He replaced the motherboard, which didn't fix the problem and he said he thought it was the cable company. The cable people came out, no charge within 2 days, checked everything and set up my husband's laptop for him. My next move was to Microsoft, wherein I developed a 'close, personal relationship' with some guy in India over about 10 hours on the phone. After this, I had my entire computer wiped out and was not even able to reinstall the operating system. I again called the service company and they decided that I should ship the computer to Florida where the people there would either fix it or send me a check. I shipped off the computer and a couple of weeks later it was returned, after they replaced the hard drive and reconfigured the motherboard. At this point, the monitor failed and the tower, after initially connecting to the internet, again stopped this function. When I called AGAIN, I asked to speak with a supervisor. I was put on hold several times for extended periods and was told that someone would call me back. A day later they did, and after I angrily said that I was through fiddling around, and I wanted my money back, I was told to my amazement that it was out of their hands and the company in Florida had the final call and that if they decided to repair it 10 times, they would and would not refund my money. I said that I was going to call the Attorney General and the manager said that he would have a repair person come out to my home and fix both the tower and the monitor. He said that it would take two days for the work order to reach the local company (back to the original company that replaced the motherboard). After 3 days I called back, got the runaround and was finally told that they were ordering parts and would call me to schedule an in- home appointment. I am still waiting for the appointment to be made. During this time--I made the first call 2/28, my husband has been out of work, trying to register weekly for unemployment and I have not had the use of my computer. We are now moving into the 3rd month of this nonsense. I am absolutely at my wits end. This is absolutely unacceptable. Had I known that the so-called 'service agreement' meant that I was going to go through this amount of baloney I would never have bought it. At this point, I will never buy another computer from Sam's club, nor will I ever buy another PC. I am absolutely out of patience and furious!

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11:26 pm EDT
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Sam's Club sam's club long beach rude employees

Hello, I am so mad right now I want to apologies for this letter. I would like someone to get back to in reply to this matter. Hopefully the corporate office. I went in the Sam's Club Long beach CA as me and my family always do. I already checked out and was walking out. I had a question about ordering 40 pizzas over the phone and picking them up so that way I didnt have to wait for them to cook, My kids school get them from Costco and I though it would be easier for me to grab them at Sam's Club because it is closer. So I see no one is at the membership counter, I walked up to the desked and approached a african american membership girl by the name of Jasmine. I asked her if that would be possible and she said "Do I look like I cook the pizza here, Thats not my department" I almost feel over... i couldnt believe a employee would say that. I replied well thats very rude, is ther a way you can find out for me and she told me to walk my happy butt over to the cafee. There was another girl at the membership counter her name was LuLu. She was laughing the whole time. I asked LuLu to get me a manager and she told me there is no managers at that Sam's Club. I have been a member of Sam's Club now for over 9 years and this is not the first time thos two have been very rude to people. I told the staff at the school about it and they knew the two girls I was talking about. They all said they are the rudest and unpleasant two they have ever ran in to. I am asking Sam's Club now to please do somthing. If nothing is done I will file a complaint with the BBB. i work for the city council and will do what ever it takes to tell EVERYONE about Sam's Club and how these two spoiled girl that work there devalue Sam's Club and Sam's Club did nothing about it. I for now will hold off on canceling my membership till I hear back from you but I am on the edge and want to inform everyone about LONG BEACH, CA SAM'S CLUB and what kind of people they have working there.

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3:11 pm EDT
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Sam's Club returned check

We wrote a check to Sam's club in memphis, which was returned due to our own miscalculation. TRS sent us a letter requesting payment, which we sent to the amount of $299.66. About the same time, Sam's club ran the check again, this time correctly debiting my account for the original 268.66. In order to get TRS to refund my money, which now has paid Sams's club twice, I have been calling and jumping thru hoops, and have yet to recieve a refund. I won't shop Sam's club again, and leave walmart to the chinese.

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6:21 pm EDT

Sam's Club worthless agreement

I purchased an HP computer system with 22' screen from Sam's in March 2008 for $1350. I also bought the one year extended warranty. Just about exactly 1 year after purchase the computer ceased connecting to the internet. I called and was told the service person would make an appointment 48 hours after they faxed the order over to them. The repair person did call and said it would be a week for the part to be ordered. A week later, I was told that the person had gone to a funeral for a week. When he finally came two weeks later, it slipped out that he was actually on vacation. He replaced the motherboard, which didn't fix the problem and he said he thought it was the cable company. The cable people came out, no charge within 2 days, checked everything and set up my husband's laptop for him. My next move was to Microsoft, wherein I developed a 'close, personal relationship' with some guy in India over about 10 hours on the phone. After this, I had my entire computer wiped out and was not even able to reinstall the operating system. I again called the service company and they decided that I should ship the computer to Florida where the people there would either fix it or send me a check. I shipped off the computer and a couple of weeks later it was returned, after they replaced the hard drive and reconfigured the motherboard. At this point, the monitor failed and the tower, after initially connecting to the internet, again stopped this function. When I called AGAIN, I asked to speak with a supervisor. I was put on hold several times for extended periods and was told that someone would call me back. A day later they did, and after I angrily said that I was through fiddling around, and I wanted my money back, I was told to my amazement that it was out of their hands and the company in Florida had the final call and that if they decided to repair it 10 times, they would and would not refund my money. I said that I was going to call the Attorney General and the manager said that he would have a repair person come out to my home and fix both the tower and the monitor. He said that it would take two days for the work order to reach the local company (back to the original company that replaced the motherboard). After 3 days I called back, got the runaround and was finally told that they were ordering parts and would call me to schedule an in- home appointment. I am still waiting for the appointment to be made. During this time--I made the first call 2/28, my husband has been out of work, trying to register weekly for unemployment and I have not had the use of my computer. We are now moving into the 3rd month of this nonsense. I am absolutely at my wits end. This is absolutely unacceptable. Had I known that the so-called 'service agreement' meant that I was going to go through this amount of baloney I would never have bought it. At this point, I will never buy another computer from Sam's club, nor will I ever buy another PC. I am absolutely out of patience and furious!

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TheWayItIs
, US
May 30, 2011 3:15 am EDT
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Your plan at minimum is a 2-year plan from April 2009 - Mar 2011. All electrical and electronic failures are covered, not software.
It doesn't sound as if the "service" company person diagnosed the issue properly. Most of the issues that would cause your problem are well beyond what the $10/hr cust svc rep for the service contract company is competent for.
Go to the Club Mgr, he/she has an "escalation" hotline number direct to the service plan administrator. They will take care of you promptly. This escalation should have happended already.

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9:17 pm EDT
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Sam's Club customer service

I am a business owner and shop at Sams Club frequently about 3/4 days a week. I dread going there, but I purchase tobacco products for my store and other things. I had a episode with a employee named Rudy. He works in the cigarette area of the store. I have noticed his customer service skills weren't very good and thought to myself he should be working somewhere else in the store not with the customers. Anyways he topped it yesterday when I pulled up to his register and handed him my sams card. No one was in line and the other register was busy with a customer. He said his register wasn't working. I said ok and pulled my heavy full cart over and got in line at the other register. I proceeded to be checked out by a very good employee. He has been there maybe about 3 months, very polite. As he was ringing up my things, Rudy says my register works, I just said that. I told him I don't have time for the games. Memorial Day weekend is very hectic for store owners and I had been shopping all day trying to get supplies for my store. I left with my$ 1, 187.20 receipt thinking I got to find another company to do business with. I asked to talk to a manager but no one knew where to find one. I told another girl who was a superviser and complained to her. I don't know if she did anything about it.

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Sam's Club not real chicken

I bought a jar of Rotisserie Chicken Salad. It was a product made by Sams Club.
After eating a little bit of it, I thought it tasted a bit different from what it should taste like.
When I turned the jar upside down, I was shocked to find out that the product was not made from real chicken but something labeled as imitation chicken and in parentheses the explanation was a soy based product. What does that mean?

How can a company like Sams Club sell something labeled as Rotisserie Chicken salad when it is something that is not even close to chicken, misleading consumers. The item was placed very close to where they cook whole chicken on their rotisserie grill. I am sure just like me many customers probably assumed just by merely looking at the label, that it the chicken was grilled in their rotisserie.

What concerns me, is that there are many people who have all kinds of illnesses and food allergies. I have emailed Sams Club and I am waiting to hear back from them. I want them to change the label of this product and make sure that customers know they are buying imitation chicken, whatever the hell that is.

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yum
, US
Dec 13, 2011 8:46 pm EST
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Who cares! get over it! If you dont like it dont buy it. Next time check the label before you buy it if your just going to complain. That is good chicken salad!

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foodie923
Duluth, US
Jun 28, 2011 3:06 pm EDT

I bought rotisserie chicken salad from Sam's and 1) it came in deli packaged container like a regular salad and 2) the ingredients only list chicken and traditional dressing PERIOD, 3) I spoke with the deli department and there is only CHICKEN and dressing in the chicken salad. Go get a life and stop posting false comments.

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one curious person
, US
Jun 17, 2011 5:17 pm EDT

I work in a Sam's Club and see 30 to 40 chickens come of off spits daily. They go straight into chicken salad.

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mwarz
Englishtown, US
May 11, 2011 2:48 am EDT

listen CRAPnemesis, you make a living off arguing? hows that treating you? .. ###ing loser. get a real job. of course i dont starve myself for ghana, who the ### would that? maybe your taking the comment a little to literally so let me clear things up for you and slowwwww it down since i guess they didnt teach you ### at whatever school you dropped out of to argue for a living. its not just ghana, kids everywhere dont eat everyday and there are people out the who are fortunate to eat 3 meals a day and yet thats not good enough because they have to sit and complain about some premade ### they bought a sams club. this ### is lazy and complaining about imitation chicken. you and this person need a reality check. that whole reply just shows how much of a ### you really are so im not going to say more. you did all the work :)

crapnemesis
crapnemesis
Rochester, US
May 10, 2011 6:21 pm EDT

Listen mwarz if you think you are going to get some kind of back and forth argument from me here over Sams Club's ### meat you are crazy, you would never win anyway, I make a living off of arguing...so go to hell or go to Ghana you crazy ###. If you think your comment about starving kids in Ghana was not dumb...sorry, I really do not know what it had to with imitation chicken but whatever. I bet your are not starving yourself for the kids in Ghana. If you are so concerned about the starving kids in Ghana; get off of your ###, off the Complaints Board and do something about it! You have had or have more than one account here. Do not bother replying back because I will not read it. You will be talking to yourself. Use the time it would take you to TRY and say something smart here back to me and invest it into the starving kids in Ghana. Instead of feeding trolls such as you I will feed the starving kids in Ghana too, will that make you feel better?

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mwarz
Englishtown, US
May 07, 2011 2:06 am EDT

crapnemesis... you dont think i realize? well you thought wrong so in fact your kind of dumb. if you have any type of allergy, then you should read any and all labels, especially already prepared food from a huge wholesale chain such as sams club. is it that hard to turn the jar around and read the ingredients? it is unnecessary to have it in the front. if this person was concerned about the ingredients or allergies she would have read the label beforehand. she was a little more upset that it "tasted different" and that it wasnt real chicken.

crapnemesis
crapnemesis
Rochester, US
May 07, 2011 12:46 am EDT

mwarz...I do not think you realize that people can die from food allergies...so your comment is kind of dumb. I do not think OP was upset about it being imitation chicken but rather the fact that it being soy based should have been on the front of the jar. I agree with Brenda that people with allergies should always read labels.

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mwarz
Englishtown, US
May 06, 2011 5:37 am EDT

this is such a heartbreaking story. im sure the starving kids in ghana would be devastated that their sams club chicken is soy based, you know since they get to eat gormet meals everyday and all.

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Sam's Club - unfair treatment in work place

i was just terminated from Sam's Club in freehold nj, because a customer made an complaint about a comment i made about my son. Coach Johnny then ask me did i think that what i said was appropriate. he also address me about the customer complaining about i work to slow. how fast do they expect you to move when they ask the cashier to shifrt and move...

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Sam's Club I will never get a club membership and will not be ordering from their online system

I was working with my business partner who had the Sam's Club membership and I ordered a pop-up canopy for our outdoor expos. I input my credit card information and the billing address was declined. I called the national call center and they told me it was because their online ordering system only uses the first five digits of the zip code, and NOT the zip + 4. They actually instructed me to call my credit card company and remove the zip + 4 from my billing address! I told them that the Zip + 4 insured that any statements and new cards would be delivered to me and not elsewhere in town. There are mailboxes across town with the same numbers but have a different zip + 4 address. I told them that such misdelivered mail could lead to identity theft and credit card theft, and that they were instructing their shoppers to make their bank and credit accounts less secure. I asked to speak to a supervisor and never got a call back. When I called their call center again, they claimed they could not open the account to view or add any notes even though I had an open incident. When I asked to speak to the person I worked with before, they claimed that person was not in their call center and they had no way of getting a message to him. In this day of global networking, a company that cannot communicate from one office to another and refuses to use zip + 4 in their ordering system is way behind the times. I will never get a club membership and will not be ordering from their online system..

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mcsquared
, US
Jun 03, 2011 8:22 pm EDT

I was working with my business partner who had the Sam's Club membership and I ordered a pop-up canopy for our outdoor expos. I input my credit card information and the billing address was declined. I called the national call center and they told me it was because their online ordering system only uses the first five digits of the zip code, and NOT the zip + 4. They actually instructed me to call my credit card company and remove the zip + 4 from my billing address! I told them that the Zip + 4 insured that any statements and new cards would be delivered to me and not elsewhere in town. There are mailboxes across town with the same numbers but have a different zip + 4 address. I told them that such misdelivered mail could lead to identity theft and credit card theft, and that they were instructing their shoppers to make their bank and credit accounts less secure. I asked to speak to a supervisor and never got a call back. When I called their call center again, they claimed they could not open the account to view or add any notes even though I had an open incident. When I asked to speak to the person I worked with before, they claimed that person was not in their call center and they had no way of getting a message to him. In this day of global networking, a company that cannot communicate from one office to another and refuses to use zip + 4 in their ordering system is way behind the times. I will never get a club membership and will not be ordering from their online system.

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teacher12
, US
Jun 27, 2011 4:34 pm EDT

I ordered two Dell mini notebooks for my kids from samsclub.com for Christmas, and the whole experience was horrible.

First, I placed the order on December 8 with samsclub.com. I received an order confirmation for both laptops showing that Sam’s had charged me for both laptops. I tried several times to check my order status online, but only to the message that the order was in the initial stages. When I called Sam’s club, they told me that they had no way to check the status because DELL had not given them DELL order numbers which are not the same as the ones that Sam's uses. Sam’s did not issue corresponding DELL order numbers or tracking numbers for the computers I ordered until after I received the first computer on December 23.

When I called Sam's club to ask why and to try to get information on my order, they told me I would have to contact DELL directly even though I had no way to obtain ANY information because Sam's could not provide me with DELL order numbers so that I could check on the status. When Sam's club FINALLY updated the information for my order on their website, they showed that my order had shipped...I had only gotten one laptop but had paid for two. AGAIN, no one at Sam's club could give me any answers, but they promised to get to the bottom of the situation and contact me. No one ever contacted me via phone or email.

When I used the order number that was on the shipping information for the ONE laptop I did receive, I was able to see all of the orders that were purchased by Sam’s Club. I was even able to see the addresses to which the computers were being shipped, the date they were supposed to arrive, and even the security gate codes for the addresses!

Four calls later and after being assured that they would fill my order and deliver the computer I paid for...it was now January 17. Remember, I placed the original order on December 8, they told me that they had "refunded my money" even though I had been promised over the phone multiple times that they would fill the order for the price that I had paid.

When I explained to them the error had been theirs, and they should honor my order, they told me that was not company policy because I had never received the computer. When I pointed out that I had ordered that computer at a reduced price, and that I thought they should honor that order since the error was theirs. They offered to place a second order for me for the same computer at a much higher price. I told them I would never place another order with them, and I was curtly told to "have a good day" and then disconnected.

How long should it take to resolve an order problem? More than a month? I am most upset because on January 17th my son still had no Christmas present. It would have been nice to know that they had no intention of filling my order before this much time passed and before I spent valuable time calling and trying to track down my order.

Please think twice before ordering ANYTHING from Samsclub.com, and if you do, don't expect much.

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cgray2
, US
Mar 28, 2011 2:10 pm EDT
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I sincerely apologize for you inconveniences, you can contact me directly at [protected] and will be happy to assist you. Cindy Gray Call Center Ops Manager.

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6:12 pm EST

Sam's Club bad customer service

I went to Sam's club this morning to fill up my car with gas at Sams Club in Glen Burnie, MD, the place was crowded and there were other spaces available, but they were on the opposite lane, that meant that I have to go on the wrong way. When I was halfway to filling up my car, the attendant came to me and said that I was on the wrong way, I told him that there were no other spaces available, and I needed to go to work, the guy just stopped the pump, and ordered me to turn around. I asked me to let me finish filling up my car because I needed to go to work. He stood up there and ordered me to move my car. As upset as I was I decided to leave and not to confront him, especially since I am a woman. I contacted the customer service line, and they gave me a ticket number and that the manager would call me back. No one called me back, so I contacted the store manager who was as rude as the pump guy, he said that the employee was doing what he was supposed to do. I explained to him that he could have been more polite, and he practically kicked me out of the place. Also, I told him in a comparative way that even police officers give warnings. The so called manager took the statement literally and said that the pump guy is not allowed to give warnings; he then added "what do you want me to do, I will not fire him, do you want a $20 dollars gift card? that's what you want huh?" I even told the manager (Larry) that I just wanted my money back for the membership I paid in February, so I could take my business elsewhere, he kept going on and on using sarcastic words to provoke me and obviously I did not get to his level. I contacted the customer line again and told them that I need to cancel my membership and that I need the money back. They gave me other number and I still waiting for they call. I explained the representative that the manager refused to apologize, he admitted that "his employee" would deny any mistreatment, and that there was nothing he could do. I told her that I did not want to get into the “I said he said” with them, and just wanted to cancel my membership and my money back. This is shocking and a nightmare horrible service.

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Dianaxxx
San Diego, California, US
Jul 22, 2021 6:43 pm EDT

I have friends and relatives who worked for Sam's Club, and reported getting abused by idiots like you every day. Rules and procedures are published for the safety of every one at gas filling stations. Those of you who consider yourselves superior than hard working under paid Sam's employee should move to an other Planet.

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skiwolf9
, US
Feb 22, 2016 11:42 am EST
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I have pulled up on the opposite side that my tank fills up from and the hoses have always reached with no problem. Never even thought of going in the opposite way of traffic flow. You sound like a stupid entitled AH. Get over yourself, nothing revolves around you.

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Sharrie Ramey
, US
Sep 01, 2018 10:55 am EDT
Replying to comment of skiwolf9

me too, people do it all the time.

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Gozer908
Sumarian, US
Mar 13, 2011 10:33 pm EDT

I am sorry you did not get special treatment because you had to go to work, maybe give yourself more time before work so you dont have to worry about lining up the wrong way.

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JKDE
, US
Mar 12, 2011 7:13 pm EST
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I have seen selfish people like you do the same at BJ's Club gas station. Like the posters above me said, you are rude, ignorant and think rules don't apply to you. Get in line like everyone else.

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Sam's Club laptop warrenty

I purchased a 3 year extended warrenty. My laptop started freezing up and ended up not starting. I contacted Sams Club and sent the laptop in for repair. I was told by their repair people at Micromedix that they would not service it, unless I paid $180 to repair a superficial crack in the hinge (not part of my written contract.) They sent it back without repairing it. I tried to send it back and am told they are denying it and I must have it repaired by a "reputable" repair company and then can send it in for warrenty work.

I have spent numerous hours to no avail.

I will never buy a computer at SAMS CLUB again.
Dan Willson
Tyler, TX

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Ravana
gurgaon, US
Mar 03, 2011 2:01 pm EST

Hi,
Iam a microsoft certified technician. I can help you with the problem and get it fixed.
My Email address is Ravanathenerdsquad@att.net you can send your contact information and i can arrange a call to troubleshoot the issue. Services provided to you will be for free as an introductory offer.
Thanking you,
Martin
Ravana The Nerd Squad

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10:41 am EST

Sam's Club do not purchase sams club warranty

I purchased a laptop computer from Sams in August of 2009 after comparing warranty policies of Staples, Sams and Costco. I did have a value membership at Sams so this added one additional year to the warranty that I purchased and was told by the associates at 2 stores that if anything happened to the computer within the 4 years...1 year manufactures warranty, 2 years purchased for $59.95, and one additional year for being a valued member that they would either replace the computer or write me a check. Fast forward to February 11, 2011 and I have a large project where I need to burn disc and there are several problems with the HP Laptop one of with the burner is not working, the mouse button is loose and the curser will sometimes, not always jump all over the page. Long story short I take the computer to my local Sams Store and was informed that is not the way the policy works. I have to call up a number and make arrangements.

I explained that I was told something different when I bought the computer and she said that was a different store and she did not know about what that store said. I explained to the lady at what was titled Customer Service (NOT) that I had ask at this store the question about the warranty knowing what Staples and Costco's have for Warranties and was told the computer would be replaced. I realize that the policy changed sometime but this computer was purchased before that date.

She did not care and told one of the other ladies to Call up for me. I explained I was not that *** and could place the call but this was not what I was told that the computer would be replaced.

I returned home and called the number, yes I could send the computer in and "IF" nothing major was wrong the computer would be gone for 7 to 10 days. I use this computer every day and it has 3 things wrong with it and one of the reasons I have not delt with this problem earlier is I cannot be without the computer for 7 to 10 days.

I AM WRITTING THIS AS A WARNING TO ANYONE ELSE NOT TO PURCHASE THE POLICIES FROM SAMS CLUB EXTENDED WARRANTIES. As you read through complaints you will realize if you send your computer in to be repaired you might see if in 10 days but it probably will not be fixed. And who can be without their work computer for 10 days?

Good luck Buyer bewares if you decide to buy a computer from SAMS

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Dantheman2008
portland, US
Dec 21, 2013 10:40 am EST

I do have agree that the sales associates are very misleading when selling the replacement policy . We bought a tablet and they advised us that it covers anything that would happen to the product. Well it doesnt cover "any damage" only internal, mechanical damages. Its not fair and I believe I will need to look into this further. It is very misleading.

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virgo51
League City, US
Mar 05, 2012 2:16 pm EST

My husband and I purchased two Apple I phones4s at Sam's instead of Sprint (which we really regret doing!) just to get their extended warranty which was to supposed to be so much better than Sprint's according to the salesman at the phone department, and that if the cellphone was lost, we would have a tracking system (GPS system) that was stated in the contract, but which I was unable to track. We returned to Sam's yesterday to tell the phone sales dept. that I had lost my phone, and to see what they could do to help. We were not told by anyone in the Sam's phone sales dept. at any time or was there anything in the contract that stated that this feature needed to be setup first by Sam's first in order for the system to be operational. The Apple store told us that since Sam's sold us the phones and the contracts, that they were entirely responsible for doing this which they failed to do!

Meanwhile, even though I was reimbursed for my contract which proved to be worthless, the manager led us to believe that he would give us a new phone, and then refused to do when we went to the sales dept. So now I am stuck with a 2-year contract from Srint with no phone!
I am writing this to warn other buyers to beware of buying these so called warranty contracts and also to buy their phones at the company phone stores such as the Sprint
store to avoid this kind of incident from happening to them!

By the way, does anyone have any good ideas or know what would be the best phone number to call to file a complaint against Sam's? Also, has anyone else had a similiar experience with Sam's phone dept.?

crapnemesis
crapnemesis
Rochester, US
Jun 29, 2011 6:55 pm EDT

@ The Way ItIS I am aware of the extended service plan kicking in after the manufacturers warranty, that is what I am in; the extended service period. Back when I purchased my first computer from Best Buy I purchased a plan that covered damn near everything. Not sure what they cover now but 10-12 years ago they DID cover quite a bit, back in the day. Would they really cover it if I lit it on fire? Probably not but I am extremely pissed off. Micro Medics has other complaints against them as well. As far as the speed of service; Sams Club, the warranty company and MicroMedics should not say they offer fast service if that is not what their goal is. That is what we were told and their site says 7-10 days as well. Something in the computer is destroying the batteries and MicroMedics refuses to investigate. We call the ###s up and ask to speak to managers who do not call back. It is now 90 days later and this new battery needs to be replaced. The computer is shutting off all the time. Yes computers are constructed the same but Sams Club sells ### computers. They must take what the other stores refuse to sell. I have seen complaints by other people regarding the computers they get from Sams Club. Thank you for your advice I will surely see if Sams Club will help out.

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TheWayItIs
, US
May 30, 2011 3:57 am EDT
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@crapnemesis - a little news for you - the same company who administers the BBY plans does them for Sam's.
Sam's computers are the same brands you can buy anywhere, same mfr warranties. Construction of them is no different. All extended service plan administrators first goal is to keep the costs of repair down, not service you faster.
BTW - the Sam's plans start AFTER the mfr warranty. The extended service plan company takes no liability for anything under the mfr warranty (power surges aside as that is rare). Also the Sam's plans (and BBY Standard Plans) don't cover physical and liquid damage, only electrical and electronic failures.
Contact the Club Mgr who has an escalation number with the plan administrator. Tell him/her you were "deceived" by the plan benefits. You should get satisfaction.

crapnemesis
crapnemesis
Rochester, US
Apr 20, 2011 7:21 pm EDT

I agree about the extended warranty's, they are crap and the people that sell them to you will mislead, however I would advise against buying Sams Club's computers at all. We have had problems with every computer we buy from them. I had to change out my computer FOUR times because there was a problem with them within 2 months of very minimal use. The warranty allowed us to exchange them. Now they changed the warranty so that you cannot exchange it if there is a problem. You have to send it into a company who says they will have it repaired in 7-10 days. HA! they had my PC for 3 weeks and it came back... still with problems. The battery refuses to charge after it hits 84% and the computer drains the battery within an hour. The repair people insist that it is the external components that would be the problem, how convenient as they are not covered under warranty. Well I will take a bit of that back; they will replace the charger if it shows a malfunction, if it falls apart because it is a cheap piece of garbage they will not cover it. That brings me to the second computer we bought for a member of the family which has been sitting at the repair place for more than 10 days now. They are refusing to replace the piece of junk charger that started falling apart because they are claiming we did it. They are still deciding whether or not they will replace the keys that started coming off within a month as well. Three HP computers I have had and the keys fall off, cheap plastic pieces break, yet it is our fault? Now the person who sold us the warranty told us that these things would be covered, so I bet if I take the computer into Sam's Club and raise the roof over it, that will go nowhere! I believe that the crooked warranty company has a contract with equally crooked repair people, which is Micro Medics by the way. The warranty company looked at a PICTURE that MicroMedics sent to them and the warranty company determined the piece was damaged by us (it was not). Again, how convenient. How can you determine something from a picture? The charger was starting to come loose and fray within 3 months of it being purchased. Because we need these computers for a home business and school we had to deal with the problems as long as possible. As it sits now I cannot give my computer up for 3 weeks AGAIN because I work at home and need it very badly. I would never get a PC from Sams Club again. I bought a PC from Best Buy and it lasted forever. I could have lit the thing on fire and the Best Buy company's warranty would still have covered it. Yes it costs more but is worth it. But the Sam's Club warranty will not cover cheap pieces of parts that are coming off, they try to find fault with the user. They need a damn class action lawsuit against them. Sams Club needs to re-evaluate who they use for warrantys. That is why the warrantys are so cheap, they don't cover anything! I am tired of being screwed when it comes to the purchases we work hard for to make!

Sam's Club Customer Reviews Overview

Sam's Club is a popular membership-only retail warehouse club that offers a wide range of products at competitive prices. Our reviews indicate that customers are generally satisfied with their shopping experience at Sam's Club. The positive points that stand out include the vast selection of products, excellent customer service, and affordable prices.

Customers appreciate the convenience of shopping at Sam's Club, as they can find everything they need in one place. The store offers a variety of products, including groceries, electronics, furniture, and clothing. The quality of the products is also highly rated by customers.

Another positive aspect of Sam's Club is the exceptional customer service. The staff is friendly, knowledgeable, and always willing to help customers find what they need. The checkout process is also quick and efficient, which is appreciated by busy shoppers.

Lastly, customers appreciate the affordable prices at Sam's Club. The store offers competitive prices on a wide range of products, which helps customers save money on their purchases. Additionally, the store frequently offers discounts and promotions, which further enhances the value for customers.

Overall, Sam's Club is a highly rated retail warehouse club that offers a vast selection of products, excellent customer service, and affordable prices. Customers can enjoy a convenient and enjoyable shopping experience at Sam's Club.

Sam's Club In-depth Review

Overview: Sam's Club is a membership-based retail warehouse club that offers a wide range of products at competitive prices. The company's mission is to provide members with exceptional value and quality products, while upholding their core values of integrity, respect, and excellence.

Product Range: Sam's Club offers a diverse range of product categories, including groceries, electronics, furniture, clothing, and more. The quality and variety of products available are impressive, with options to suit every budget and preference. When compared to competitors, Sam's Club stands out for its extensive selection and competitive pricing.

Pricing and Membership: Sam's Club operates on a membership-based model, offering exclusive benefits to its members. The membership program provides access to discounted prices, bulk purchasing options, and additional perks such as free shipping and cash rewards. While there is a membership fee, the value for money is evident considering the savings and benefits it offers. When compared to other retailers in the industry, Sam's Club consistently offers competitive prices.

Customer Service: Sam's Club excels in providing excellent customer service. The staff is responsive, knowledgeable, and always willing to assist. The return and refund policies are fair and hassle-free, ensuring customer satisfaction. Overall, the customer service experience at Sam's Club is commendable.

Online Shopping Experience: The website of Sam's Club is user-friendly and well-designed, making it easy to navigate and find desired products. The checkout process is smooth, and there are multiple payment options available, including credit cards and Sam's Club credit. The shipping and delivery services are reliable, with timely deliveries and proper packaging.

In-Store Experience: Sam's Club stores are clean, organized, and well-maintained. The staff is readily available and helpful, providing assistance whenever needed. The overall shopping experience in-store is pleasant, with a wide range of products on display and easy access to everything.

Membership Benefits: Sam's Club offers various additional benefits to its members, including access to exclusive events, discounts on travel and entertainment, and free health screenings. These benefits add significant value to the membership and enhance the overall experience for members. When compared to other membership-based retailers, Sam's Club stands out for its comprehensive range of benefits.

Community Engagement: Sam's Club actively engages with local communities through various initiatives and partnerships. The company is committed to social responsibility and frequently participates in charitable activities. Their involvement in local communities is commendable and reflects their dedication to making a positive impact.

Overall Satisfaction: Sam's Club provides an exceptional shopping experience with its wide range of products, competitive prices, and excellent customer service. When compared to other similar businesses in the industry, Sam's Club consistently delivers on its promises and exceeds expectations. I highly recommend Sam's Club to potential customers looking for quality products, great prices, and a rewarding membership experience.

How to file a complaint about Sam's Club?

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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Sam's Club. Make it specific and clear, such as "Incorrect Billing at Sam's Club" or "Poor Customer Service at Sam's Club Checkout".

4. Detailing the experience: In the complaint description, provide a thorough account of your experience. Mention key areas such as product quality, customer service, pricing discrepancies, membership issues, or problems with in-store or online shopping. Include details of any transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any inconveniences or problems it caused. If you attempted to resolve the issue with Sam's Club, outline the steps you took and the responses you received. Explain how this issue has personally affected you, whether it was a waste of time, financial loss, or frustration.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photos. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you may have incurred due to the issue. In the 'Desired Outcome' field, clearly state what you expect from Sam's Club as a resolution, whether it be a refund, exchange, apology, or other corrective actions.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is factual and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, check back regularly for any updates, responses, or requests for additional information from either ComplaintsBoard.com or Sam's Club. Engage with any follow-ups to ensure your complaint is addressed appropriately.

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