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1.4 980 Reviews

Sam's Club Complaints Summary

100 Resolved
867 Unresolved
Our verdict: With Sam's Club's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Sam's Club reviews & complaints 980

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Newest Sam's Club reviews & complaints

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11:53 pm EST
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Sam's Club false advertising

Samsclub.com advertises lower in-club prices -- for various clubs -- for a particular TV (Item# [protected]" Vizio VIA XVT Tru-LED LCD 1080p 240Hz SPS HDTV) but whenever the item is asked for at the stores the item is either "canceled" or "sold-out", all the while the advertisements with the lower prices keep on remaining on the website, untouched and not corrected. I am disappointed to figure out that even a big corporate like Sams Club uses this cheap trick (apparently to lure people into its stores so they may finally end up buying other more expensive items). It is just wrong to advertise something without the true intention/ability to sell it!

Here are the 3 specific clubs in concern: club# 6615 and # 6610 (around zip code 92708 of California), and club # 8245 (around zip code 77375 of Texas). The item number of the TV in concern is: # 537041. The in-club prices -- as advertised at Samsclub webpage, respectively to each of the clubs listed above -- are $1213.21, $1091.81, and $982.61 (while the online price is $1647). I have informed the supervisors/managers at these three clubs and requested them to follow up as to correct the issue but I seriously doubt they will actually do anything about it! Hopefully, more people will learn about this false advertisement issue and react to somehow correct it.

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Sheila Wilkerson
, US
Nov 11, 2017 1:18 pm EST

It was not a purchase and no their was no clearance or discount. I didn't purchase it it was suppose to be a free gift for filling out survey. Then they charged my account $97.21. How could that be right in any way?

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Sheila Wilkerson
, US
Nov 11, 2017 1:13 pm EST

My name is Sheila Wilkerson. I filled out a survey on line about Sams Club. It advertised a FREE gift. I chose a watch. I paid $6.01 for shipping and received a watch. The watch was laying loose in box had no papers with it and was so cheep it didn't even have a brand name. I filled out survey on 10, 09, 2017. The watch was sent from Vibo Grand, 9901 San Fernando Rd. Unit 17, Tacoma, Ca. 91331. In my Oct. bank statement Vibo Grand had withdrawn $97.21 plus the $6.01 shipping. I called Vibo customer service and complained. After many threats and telling him no I did not won't the watch or any others he agreed to refund the $97.21 and i was to send watch back. I truly hope Sams Club is not condoling this kind of rip off. I will be watching my account to see if the money is returned, if not you can be sure I will be contacting BBB and putting on internet for all to see. Sincerely: Sheila

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ARMejia
, US
Feb 21, 2011 9:58 am EST

Their website has a Samsung 46" LCD for a price of $798 online but it states that the Chino club store has it for $423.01. When I called the Chino store, the representative stated that this was only for a returned product but that it was not available for re-sale because it had to be inspected and he was not sure how long this would take. Hmmm... this was a complete disappointment since the website did not state that. I called their main office [protected] and another representative stated that a returned product will not be available for re-sale and they are auctioned off? This was very disappointing, why would they advertise a product if you have no intention of selling it? Be aware of their false advertising !

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Alcatrazdan
JBLM, US
Jan 10, 2011 5:32 am EST

Have you ever thought the item is on clearance? That would mean it is lower at stores, that still have it, which I'm fairly positive some still do have it. So really they are not using false advertising.

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10:44 pm EST
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Sam's Club not - mine - why is this on my credit report

My credit report shows that I owe $5401 to
GEMB/SAMS CLUB DC
and that I am making $55 payments faithfully as agreed.

But I am not paying them and do not know how this is on my credit report.
And the 12 digit account number is not recognized by
GEMB/SAMS CLUB

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5:28 pm EST
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Sam's Club poor service without explanation for future prevention, and, unsanitary check out clerk frozen food handling

After complaining to the Sam's Club through its web site with the message following, an apologizing response was received, but, noting getting to the root cause of that system failure, failure to deliver the purchased product in a timely manner, was explained. Additionally, the unsanitary behavior of the clerk placing a frozen food item directly on the floor where employees and customers walk, was not mentioned in the response, suggesting that this practice is acceptable to management - this possibly leading to contamination. Potential customers should be aware of these issues.

On Sunday, 5 December 2010, at the Mobile, Alabama Sam's Club, likely a system failure occurred and I seek an explanation for the poor service experienced.
I entered the facility and, following posted instructions/directions, placed in my hand a rectangular piece of white paper with black print indicating that I wanted to purchase one unit of the Chrome Steel Industrial Shelving, Model: 18496N, Item #: 773603, $89.78 (http://www.samsclub.com/sams/shop/product.jsp?productId=152201&pid=CSE_Froogle&ci_src=14110944&ci_sku=122112 - Chrome Steel Industrial Shelving - Sam's Club).
I proceeded through the facility and placed in my hand a container of animal crackers (http://www.samsclub.com/sams/shop/product.jsp?productId=165371&navAction=push - Stauffer's� Original Animal Crackers - 78oz - Sam's Club), a DiGiorno Frozen Pizza (http://www.samsclub.com/sams/shop/product.jsp?productId=163660&_DARGS=/sams/common/shopFilterFrag.jsp.1_A&_DAV=online&_dynSessConf=936225158294640450 - DiGiorno� Supreme Pizza - 3 pk. - Sam's Club), and, a case of Minoxidil (http://www.samsclub.com/sams/shop/product.jsp?productId=178998 - Member's Mark� Hair Regrowth Treatment - 6/2oz - Sam's Club).
At the check out register, the clerk questioned the purpose of the rectangular piece of paper indicating my desire to purchase the shelving, and, after I explained it to him, I completed my cash register transactions. One noted instance of poor behavior, in my opinion, was that the clerk sat my frozen pizza on the floor instead of temporarily placing it in the clerk's basket - possibly an unsanitary practice that could lead to contamination.
I was told that my shelving would be delivered to me at the facility exit.
I proceeded to the facility exit and waited a very long time, but the shelving was not delivered. I explained to an employee who apparently worked at the returns counter that I was awaiting delivery of the shelving and that employee used the intercom/paging system attempting to assist me. Several more minutes passed, but the shelving was not delivered. The employee apparently working at the returns counter again called for help, but again after several minutes, the shelving was not delivered. My frustration was obvious when I approached the employee apparently working at the returns counter again, and that employee rushed to attempt to call for help again, but I told that employee that I simply wanted to return all of my items purchased and receive a refund. I received my refund and exited the facility.
The failure of the system, employees not delivering the purchased shelving to the facility exit after several minutes, needs examining and an explanation is sought for such poor customer service.
I followed the posted directions, taking the rectangular piece of paper with me to the check out register and paying for it, but the purchased item was not delivered to the facility exit in a timely manner. Perhaps poor employee training or poor employee communications within the facility are factors, this reflecting back on poor management. Such poor service is unacceptable.
Later that evening, reluctantly, I returned to the facility and performed similar activities, and, I questioned the clerk at the cash register on how delivery of the item purchased using the rectangular piece of paper would be assured. That clerk called for apparently a floor manager and that floor manager proceeded to an apparent floor station and used the communications system. After a short while, the item purchased was delivered to the facility exit.
An explanation of the failure is sought and improved employee training is suggested.

Thank you.

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Update by Consumer Customer
Feb 12, 2011 1:12 am EST

From Merriam-Webster:

One definition of a Hypothesis is ...an interpretation of a practical situation or condition taken as the ground for action...

One definition of a Theory is ...a hypothesis assumed for the sake of argument or investigation...

One definition of a Law is ...a binding custom or practice of a community : a rule of conduct or action prescribed or formally recognized as binding or enforced by a controlling authority...

My concern about the Unsanitary Practice experienced at Sam's Club in Mobile, Alabama, further supported by
...research in the past years indicating that what we track in on the bottom of our souls could be making us sick -- from chemicals lingering on sidewalks and roads to the microbes you picked up in the public restroom...
should be
...taken as the ground for action...
leading to ...investigation...
to institute ...a rule of conduct or action prescribed or formally recognized as binding or enforced by a controlling authority...

My concern was raised to the Mobile County Health Department and the oral response conveyed was that the action would be investigated.

Better words could possibly be used, but, I hope that my concern about the Unsanitary Practice is conveyed, and, that actions are taken so that the type of conduct will not be repeated.

Thank you.

Update by Consumer Customer
Jan 15, 2011 1:06 am EST

Additional information possibly supporting the hypothesis was found on America Online (AOL) in an article categorized under Aol Health Main » Healthy Living » Better Body Better Living, posted on 14 January 2011. Hoping that it is okay to provide information about that article, the web site and an excerpt from that article follows:
http://www.aolhealth.com/2011/01/11/germs-you-pick-up-everyday-germiest-places/?icid=main%7Chtmlws-main-n%7Cdl4%7Csec1_lnk3%7C195202 - 5 Germy Mistakes You're Making Everyday - AOL Health
- "...research in the past years indicating that what we track in on the bottom of our souls could be making us sick -- from chemicals lingering on sidewalks and roads to the microbes you picked up in the public restroom...".

Update by Consumer Customer
Jan 05, 2011 6:43 pm EST

Hypothesis:
The uncontrolled condition (shoes of employees and customers moving around the facility after entering from who knows where with who knows what being transported on their shoes) of one of the facility's check out lanes floor surface could possibly contain many potential contaminants, perhaps many more than the surface of the somewhat ventilated shopping cart or the shopper's hands, arms and clothing.
Possibly moisture from the frozen food item, it defrosting slightly while handling it in the store, could more easily attract potential contaminants, possibly more than from those in it's refrigerated storage and display site in the facility.
The likely increased number of potential contaminants available on the facility's floor interacting with the possibly more attractive packaging surface could more easily, by number alone, continue to be transported to the purchaser's handling, transportation and storage system. Further handling for preparation of that item, even with some safeguard measures taken, could lead to contamination of that item. Storage of that contaminated item with other items could possibly lead to contaminants being transported to the other items.
One possible scenario is that a customer transported canine feces to the facility's check out lane floor surface, and, a purchaser's handling, transporting and storing that item leads to contaminant transfer. Imagine taking that item into the facility's public lavatory and placing it on the floor.
Though safeguard measures by the purchaser could potentially reduce the number of contaminants, employees adding more potential contaminants to the purchaser's items should be considered a negative practice.

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Nagsquootz
Miami Beach, US
Aug 19, 2011 4:19 am EDT

There are several factors on why your merchandise wasn't delivered in a timely manner. Sam's club runs a tight payroll, so most likely there were only 3 official floor partners working at the time. Anytime a forklift is brought out while members are shopping you neeed 3 people (1 driver and 2 spoters). The team then has to close off the aisles they are using the forklift on, and the aisle opposite of. Sometimes, wait, most times, there are members on the aisles who take a very long time to leave that aisle. The workers can't make members leave the aisle if they were already there shopping. They can only prevent new members from going down the aisle in which your merchandise is on. It's a Sam's rule that the 2 aisles must be clear before the forklift can drop merchandise in the steel.

There is also the case of the work the floor partners had before you. There is a possibility that they had a list of things to drop and your item was last on that last. As an employee there I have had 10 things to drop for members, and that does take time; however, the floor partners should of comminicated this back to the refund clerk in which you did most of your interaction. It would of been more acceptable if they responded that it may be X amount of time because they had X amount of items that members were waiting on prior to your purchase.

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8:26 pm EST
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Sam's Club protocals

I've worked at a SAM'S Club for over 6 years as a supervisor. In the past two years our regional management has changed and they are expecting some stupid things from its employees now that just piss off everyone. Like for instance they have what they call a 45 day out prompt. What this is, is that your membership will start prompting for renewal 45 days in advance. You won't loose any time, or so they say, if you renew then but the cashiers are suppose to automatically put the charge on your purchase and say something stupid like, "Mr. So-n-so your membership is up for renewal on (this date). For your convince I have added your renewal to your purchase today is that ok?" They can take off the charge no problem but the fact remains that the company thinks that it is ok to just do this without asking first. Members get mad at the cashiers but really they are only following what they are suppose to do to keep their job. Another thing that the company is doing that is pissing a lot of people off is offering their Plus Membership. Every Cashier has to inform every member about upgrading if they can. Cashiers have no say so in the matter, if they don't they risk loosing their job. All they have to do is inform they don't have to meet a quota or anything like that but whenever the "big wigs" look at the membership reports that's the first thing that they talk about. You did not meet your goal of this number. Maybe if they offered more than the stupid stuff they do people would be more inclined to upgrade. Your regular membership cost $40.00 to upgrade it is a prorated amount of $60.00 more for a total of $100.00 membership. What do they offer? well now you can come in and shop with the business members at 7am when we open, like they wouldn't let you shop if you weren't a business or plus member, you can save 2% on your sam's discover card, depending on how mush you actually spend on the card you might not even qualify to get a rewards check, you get an extra year warranty on any extended warranty you purchase, and you can save a minimum of $100.00 in eValues. eValues is a joke. You get a bunch of stuff loaded to your membership card that you will probably never buy and you get told that this will help you save money. For a bulk store the discounts are only on one item. $1.00 off red grapes for example. Someone that comes in many times every month and buys like 10 cases of the grapes will save $1.00. Not to mention that you might not even get that discount again for several months. Also management is no better they are constantly saying thinks like stay with the cashiers to make sure they are doing what they are suppose to be doing. Like I want to baby sit all day. Then I get in trouble when my paper work is not completed and my only response is "well do you want me to watch the cashiers or do the paper work? Because I can only do one not both." The whole place makes me sick.

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Unvalued associate
Buffalo Grove, US
Feb 21, 2013 12:09 am EST
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As a former employee, I can agree with you completely. They told us it is NOT required to meet our goals when we got hired. It also never says it anywhere in our job description sheets. They are playing some games here and I don't like it, which is why i'm GLAD they fired me. I refuse to continue to do this BS for them, and they had enough of someone standing up and telling them they were wrong.

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Denise67
Grafton, US
May 05, 2011 11:51 pm EDT

If you're a business member they update your card and it negates all the others cards at the same time and makes them void until they pay for them again which totals to about 3 weeks earlier than the 1 year mark - - Something fishy here...

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Iceprincess28
mtown, US
Mar 05, 2011 4:02 pm EST

They actually stopped automatically adding your membership to your purchase. The Plus stuff is annoying and people do get tired of hearing it, but I just tell them I hate it as well but it is my job. idontcare2, people pay for their benefit of actually getting in before 10 am. If you do not pay and get in early, how is that fair to the others who do pay? Would you be happy if you paid 40 bucks a year and others got to shop for free just because they didn't want to spend the 40? You have to show your receipt at the door simply because Sam's does not have detectors to stop thieves from leaving the store with tvs, dvd players and other items. If they didn't check your receipt the prices would go up dramatically...Then you would be complaining on that as well. Maybe you'd like to pay for the detectors? Your membership doesn't pay for it and Sam's doesn't get much of any profit off of the actual items you purchase.

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idontcare2
st paul, US
Jan 13, 2011 2:03 am EST

i agree w/ td577. i will not renew my membership - i was acosted trying to get in the door by some insane old fart because he wanted to see my card. i was not there during a premium time. i refuse to be treated like a sheep. i cannot actually buy anything without the card and i have to show my receipt before i can leave. i;m sick of it

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2:31 am EST
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Sam's Club bad balancing and refusal to correct it

I brought my car for balancing my tires on 11/11/10
they told me that one tire was out of round...i could not see the difference with the other tires. Confident, i took the car out...and i hear d a strange noise and some strong vibrations.
When i brought the car, there were no vibration and no noise.

I brought it back to Sam's club to get it examined and the problem corrected. They told me my tire was out of round and they proposed to put a new one. I told them that this tire was not making noise nor vibrating before.
They said they removed all the weights on it and could not balance it. It appeared very strange to me. I complained more and gave me a refund for the balancing of this tire. I asked them to put the weights back. they said they could not. I told them to balance it the best they can and i would sign a disclaimer. They refused.
I was busy so i left.
I have now a car that is dangerously vibrating and with a strange. I will go to a mechanic to check what they did wrong (maybe just removing all the balancing weights previously installed.)
They made my car unsafe to drive...THIS IS A SHAME...
I will never go to Sam's club again. it is better to find an independent mechanics to do the balancing..they are incompetent and dishonest. I am thinking to sue them!

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6:03 pm EDT
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Sam's Club possible fraudulent activity

My percentage rate went up Octorber 28, 2010 without my knowledge. I have made arrangements with my bank for draft withdrawals. I have had previous fraud on my old checking account and I have reported it to the police forgery department, the bank forgery department and all three credit bureaus.

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3:55 pm EDT
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Sam's Club poor customer service

I recently purchased 700.00 in tires. The first time I went to Sam's Club to have them installed I had a two hour wait. Unfortunately after two hours I still had no new tires and I had to leave to pick someone up at the airport. The associated at the tire department were rude and could not give me an estimated time of installation. The manager on duty took my name and that was that. Two days later I returned to have the tires installed I was assured it would be 45 minutes. I returned to get my car in 45 minutes the rude associate stated it's not done. Ireplied how do you know you didn't ask me my car type. His reply was it will be a few minutes more, well after 30 minutes more the associate came back threw my car keys at me and that was that. I again complained to a manager this time it was the club manager who just rolled his eyes at me as if to say yeah, okay lady. I have decided that this was my last purchase at sam's clu. I have been a member for at least 10 years, but not anymore. I will take my money somewhere else.

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7:55 am EDT
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Sam's Club false advrtising scam

Walking into the Sams Club, the door bouncer employee, hands each person a flyer with various coupons for products you can get at a discount. Each coupon lists "Limit one" except one coupon which has no limit restriction listed on the coupon. So one would assume that it was not limited to one. The product was flooring, you buy 10 and get $40 off. The tag above the product did not have any limit either. So I tried to buy 50 boxes assuming that Sams Club would honor the coupon that was given to me upon entering the store. Upon checking out, they tell me that the coupon will only be good for 10 boxes, the rest are full price. I said there is no limit on this coupon. They call the manager who then goes upstairs to find a way around giving me the coupon advertised price. He comes back and says "You have to go online to see the coupon with the Limit One listed on it. I said "but this was handed to me when I walked in the door". So in my viewpoint this is false advertising, and I think that if a store gives you a coupon when you walk in the door they should honor it. Buyer beware at Sams, it should be called Scams Club.

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Don'tBeAMoron
Tyler, US
Sep 06, 2010 5:02 pm EDT
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Dear ###,

It may not have plainly stated that there was a limit. Take note that it also doesn't state that there wasn't one. Just because the deal didn't work out in your favor doesn't make it a scam. The management team is there for clarification. I'm sure you received clarification from them in a timely fashion. Therefore, the situation is resolved. Just because you're a cheap ### doesn't mean we give a ###.

Sincerely,

Anyone who has ever worked in customer service.

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dia3766
, BJ
Sep 06, 2010 10:15 am EDT

well the coupon does say $40 off the purchase of 10 cartons it does not state anywhere that it can be used more than once

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12:12 pm EDT
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Sam's Club check out form of payment

Refused to allow my wife who is authrorized to use EBT card to make food purchase's stated under law that she could not use it that it had to be the person's name on the card, which happened to be mine. She has made purchaes at other stores before and not to mention at Wal-Mart which is under the same company as Sam's Club clear discriminaton.

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03301man
Concord, US
Jun 21, 2011 6:42 pm EDT

I mean ... My wife had this happen to her too. even the home office has told us that it sounds like discrimination.

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03301man
Concord, US
Jun 21, 2011 6:36 pm EDT

Brian, sorry these people are being so stupid in their comments. Sam's club company policy is to accept the payment as long as it goes through. My experienced the same thing. But they are OK with my wife using a credit card or debit card without my name on it. I called the home office and they agree with me, but the local club is still insisting that they have the right to single out ebt customers and have admitted to me that they are just trying to get extra membership fees.

Don'tBeAMoron.
Don'tBeAMoron.
, US
Sep 07, 2010 4:00 pm EDT

Oh wait, I thought you meant DEBIT card. I retract my complaint, sorry.

Don'tBeAMoron
Don'tBeAMoron
Tyler, US
Sep 07, 2010 3:21 pm EDT
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Dear ###,

It's the law. Stop whining.

Sincerely,

Anyone who has ever worked in customer service.

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SummerInTheSun
Harrisburg, US
Aug 16, 2010 7:35 pm EDT
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How is it discrimination when they are following the RULES, which is her name has to be on it?!? You need to get a card with HER name on it so she can use.

Those other places that let her use it should be in trouble for not following the rules.

Bet you'd gripe about it if someone else used your card and they let it go through without their name on it, right?

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4:58 pm EDT

Sam's Club replacement or repair of a $129 dvd burner covered under a replacement service plan has taken over three months and i'm still waiting

Replacement or repair of a $129 DVD burner covered under a replacement service plan has taken over three months and I'm still waiting. On Oct 11, 2009 I took the item to our local Sam's Club for replacement or service, at that time I was told that they no longer do in store replacements, no problem, the pamphlet actually stated that clearly, so I called Sam's Solution center that day. Things then proceeded as follows. I was told three or four times over the course of a month that a qualified service center would send me a shipping label. Finally, after over a month of patiently calling them once a week, Sam's found one that actually followed through. I was then promised no less than five times that a representative would call me with the status of the repair within 4 to 5 business days, yet I never received a singled call. I had to call them each time. Seven days ago I was told that the item was reported to be too expensive to repair and that I would receive notice in 5 to 6 days of Sam's solution, again I had to call the solution center for an update. Finally today I was told that I would receive a refund check in 11 to 15 days. 12 days from now will make a full 4 months of calling and waiting. I find this totally unacceptable! At this point I'll be shocked if the refund check actually shows up as promised. I feel that Sam's Club should address the speed in which this type of claim should be handled. If you promise to call or mail something then do it, otherwise simply do not promise.

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Ken_Masters
Ken_Masters
Ottawa, CA
Sep 16, 2010 8:16 pm EDT

You paid $129 for a DVD burner? Dude, you can get one from any small computer store for like, 40 bucks tops. Probably a SATA model at that.

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12:27 pm EDT

Sam's Club bad service

Back in february icalled the store for poland water 35 pack water they switch me with three diferent people none of them knew if they do.Today june 12th 2010 called for michelob ultea ligt beer .The woman named debora kept me on hold for too long time stating no one was answering in the licuor dept. I request to talk to the mannager but she refused. i had been member since they open the secaucus store but since Iam so unhappy I wont renew the membership again. Ihave to travel some five miles from my house to the store so I called before going .

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Walter F
, US
Feb 03, 2011 2:01 pm EST

I just returned from Sam's Club here in Yuma AZ. The products that I usually buy, were not on the shelf, and the excuses I get is "they are seasonal" Well that is hard to believe, I have always been able to buy the big Bag of "French fried Onions" and also the plain Biscotti's. Actually that is a crock. Those items are not seasonal, and should be on the shelf all the time. The manager told me at one time, if they don't sell, they take them off the shelf's. It is just to sad that Sam's club does that.

I don't have that problem when I am near a costco, which is 60 miles from where I live, just might have to make that trip, just to get the items that Sam's club cancel out.

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JasonJD48
East Providence, US
Nov 03, 2011 3:58 am EDT

5 whole miles?

Don'tBeAMoron
Don'tBeAMoron
Tyler, US
Jan 07, 2011 2:30 am EST
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Learn to spell, ###.

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12:49 pm EDT
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Sam's Club credit card discrimination

I think everyone should know that Sams lets certain customers of the same business use one card to charge on and its kept in a certain book that they keep in a certain place. They will get upset with customers that come in to shop and try to charge on their spouses card, but if a business has one of those cards set up with the click at Sams, they can send anyone in and that person says they are charging for that business and they don't have a card themselves, Sams cos's will go get that card and ring them up. That is wrong. All customers should be treated equal. In fact that is a dangerous practice they have. I would not let them hold a credit card for me somewhere and let just anyone charge on it. They must be crazy. That could be an integrity issue.
You just don't know nowdays what people will do. They have been doing this for years because I know someone that works there. They need to stop this practice and honor the terms of the credit company that issues the card. Only who is on the card has the right to charge.
Its pretty bad if I take my husbands card in there and they won't let me charge but they are so lax with business charge cards.

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aperson13
Colorado, US
May 07, 2011 8:03 am EDT

I disagree, there are cards that are called "Company" cards, that allows the person to come in and purchase any item as long as they have a business check that has the same name on the card, not only that, certain Sam's even allow the same Credit card with the business name on it...It just depends on the person as well, and I agree with the Direct cards though. they have to go through many procedures just to check out their items, so you need to look up on this more often!

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LittleD756
Oklahoma City, US
Nov 23, 2010 7:39 pm EST

I know what your are talking about but the businesses that do that have what SAM'S Club calls a direct card. This is the same as a regular business membership only on their account they have a list of employees that can come in and use their company card. The COSs are suppose to take the driver's license and keep it until the card is checked back in. Also it is different for companies and personal credit. Say you and your spouse were going through a divorce how is the COS going to know information about things like that? That is the reason that you get two cards when you get a personal membership, a primary card for yourself and a complimentary for your spouse or whoever else you want to give the card to. And btw the company direct cards are keep secure. They are keep in a safe in the cash office, under camera, have to be logged out and logged in whey they are released for use, have documentation of who checked out the cards as well as various other procedures that are done to ensure that the business card is kept safe.

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Sam's Club - plus card membership

The Plus Membership for members is not all what its cracked up to be. Alot of the benefits have already been stopped and all it really helps is the profit for each club. Most of Sams Club's revenue comes from their membership cards. Imagine that! Most members that try the plus card find that it is a waste of their time and efforts. Besides who wants to pay...

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Sam's Club refunds

When returning an item at Sams you usually have your reciept. When you don't they are instructed to tell you they can't look up the reciept but on the contrary they can. If you don't have your reciept be sure and ask for a manager. They can go to a area called a purchase history and pull up a reciept. It will show what you bought, when you bought it, and how much you paid for it. Sometimes a refund can depend on how long your are a customer too. Be sure and demand the refund, they have the proof there. If they won't then call the corporate office and you will be taken care of. This happens alot there. Also on fresh items you must demand a 200% refund. Its on the sign but they will not honor it unless you say something. Speak up America. We are all having hard times and need to be treated fairly on items we buy.

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LittleD756
Oklahoma City, US
Nov 23, 2010 7:47 pm EST

People like you are dirt bags. Just keep your freaking receipt and you won't have to look like a ### wanting your money back. I don't think you realize that people return things for all sorts of reasons and most of the time it's not even a valid reason that something is being returned. "Well I got the wrong color" or "I didn't like the way this taste" or "My TV stopped working" the people at the membership desk deal with more than 100 of these stupid comments a day and when you have to complain to a manager that you want to return something but you lost your receipt it just adds to the list of stupid shoppers. Your receipt is not their responsibility and if you can't keep track of yout things then I guess you don't deserve a refund.

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2:37 pm EDT

Sam's Club poor management

5/22/2010 The Sams store in North Charleston, SC, seems to have a problem with staffing the check out lines. Today I waited 20 mins in line, Only half the check out lines were open. I had all the items on the cart set so the items could be scaned only for the lady to say we have to transfer them to another cart. For the few items this was another waste of time. I left the crt and went to Costco. I have raised these concers with the managment in the past and each time they just blow me off. I have been shopping there for over 10 years and these problems has only started since the present manager has taken over. In case someone has not told him there are plenty of people looking for work, Hire Them, We Are Tired Of Standing In Line. Every Saturday the store is very busy, it is just too bad the managment is to blind to see this and put more people on the lines so the customers frozen goods are not frozen anymore by the time you get to the exit. Also the people at the door are stopping to make small talk with everyone and there's a line across the store waiting to get out. Someone at Sams get us better Managment.

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Putyourselfintheirshoes
a, US
Nov 14, 2010 11:41 pm EST

Where I can understand why one would be upset about having to wait in line...lets face it, no one enjoys it...but can you honestly say that this is something that you haven't run into everywhere? Per homeoffice, there is a certain amount of payroll that the store is allowed each week. Frustrating, yes, but if you are annoyed can you imagine what the employees are feeling? They have to deal with the lines too, and on top of that they get to hear people ### for something that they have no control over. As for the transfering, this is something that is mandatory and while it may not have been done in the past with previous management, it is policy. I am sure that everyone has policies that they may not agree with where they are employed, but follow it for risk of losing their job or getting in trouble. Before people are so quick to judge and complain and see the negative in everything, I would challenge them to put themselves in others shoes. Better yet, apply it to something in your own personal or work life that would compare. Then just bite your tongue and allow yourself a few extra minutes next time just in case it is a little busier than you planned.

Don'tBeAMoron
Don'tBeAMoron
Tyler, US
Sep 07, 2010 2:53 pm EDT
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Dear ###,

If you are concerned about long lines, take action! Apply for a cashier position and ensure that lines never become long again! Otherwise stop whining and shop at a less hectic time.

Sincerely,

Anyone who has ever worked in customer service

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1:07 pm EDT
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Sam's Club discrimination

I was schedulled to be interviewed this morning at 10 AM at the mentioned address to get a job but at first I had to wait for 35 minutes after a customer service representative paged the store manager whose name is Tasha and also she did not greet me in any way, just asked me if I was going to interview. After that time she came to a computer and spend some time about fifteen minutes checking something and printing my resume. Then she told me that one of her employees would conduct the interview, thing that was made about 1 hour after I came to the store. Until here it could be normal but my complaint is that I do not think somebody else different to a store manager have to conduct a job interview and much less an employee. This young lady (the employee) ask me four questions which I had already responded in my application and after that she told me that a second interview would be schedulled to talk to a manager.

What I know is that only managers are allowed to conduct interviews and no regular employees. If my credit record or my background could have said something bad about me I do not want to waste time neither for the manager or for the prospect employee. Checking backgrounds or credit reports must be done before calling people to be interviewed and do not make feel them stupids as I felt this morning.

In a normal company decisions have done at the same place and time and do not make to wait people mostly if they have things to do.

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Don'tBeAMoron
Tyler, US
Sep 05, 2010 3:22 pm EDT
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Dear ###,

So happy that I will never have to see you ringing me out as I shop at Sam's Club. Your poor attitude and lack of patience make you a perfect candidate for the McDonalds Corporation. Just remember, I like extra ketchup with my fries.

Sincerely,

Consumer America

P.S. Work on your grammar. It is appalling.

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4:15 pm EDT
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Sam's Club telephone harassment

I mailed by payment for Sam's Club Discover card 4 days prior to the due date, and I received a late fee ($15.99). The date the payment was received was one day after the due date, which is debateable since the payment was mailed to the state next to where I live. I called immediately after I saw the charge online and asked to have it removed. The $15.99 late fee was the only charge for the current month and since it was removed, the agent that I spoke with said I did not need to send a payment. However, I have been receiving phone calls from GEMB every 3 hours. I was unavailable to answer the calls but the message on my voice mail was "press 1". That was the entire message so I had no idea who it was from or why it was left. I had 4 of these same messages every day and since I was out of town, only received them when I returned. When I was home to answer, then I knew the caller and discovered the reason for all of the calls. GEMB agent said I needed to make a minimun payment since my payment was overdue. I explained that the charge had been waived and that I would pay before my next due date and was told I had no previous payment due. They said that I was correct and that they were sorry. The following day, 3 more calls were on my voice mail saying "press 1". I knew who it was, called and spoke with another agent who said I was delinquent with the last month's payment. I told them that this problem had been resolved with another agent the previous day and mentioned to them to stop the calls and harrassment. If I get any more "press 1" messages, I will cancel the card. They only reason I have it is because it is the only credit card that Sam's Club will accept.

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2:50 pm EDT

Sam's Club rudeness

Today I called Allied Interstate just to inform them that I have accepted the pay off agreement and that I sent them money through online banking. Instead of hearing a thankyou, he started busting my butt about a check number from the bank. He proceded to tell me without that number he can not accept my word that the check is on the way and that he hears that excuse all the time. I will not deny that he got mytemper up with his attitude. He then stated that without the check number that the calls will continue and that he can not promise that the agreement will be kept. He then said that he has spent too much time with me and that if I wanted to call to talk to aomeone to call someone else.

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Jack Buchanan
Monticello, US
Jun 15, 2013 7:58 am EDT

I find the lady door checker in Champaign, Illinois to be rude and unfriendly. I've never been back and just let my card expire. I won't be back until service improves.

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1:27 pm EDT

Sam's Club confusing website

I wanted to find the bakery to plan my birthday cupcakes to take to school, and of course! I can't find *** on here, and I couldnt even find customer service, I finally had to google it! That is a shame, so I refuse to EVER shop at SAMS FREAKING CLUB again! UGH this freaking irratates me. ANd now they are saying I have to type up to freaking 100 words, GOSH! I am so pissed, they are about to ruin my birthday week. OMGEE, okay whatever, Im just about to stop and igore this B.S.! ***! Irratated So freakin mad!

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Don'tBeAMoron
Tyler, US
Sep 07, 2010 2:56 pm EDT
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Dear ###,

Please shop elsewhere and take your staggering intellect to a place that can appreciate your status as a gladiator of the mind.

Sincerely,

Anyone who has ever worked in customer service.

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2:28 pm EDT
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Sam's Club computer warranty

On 3 May 2008, I purchased a H-P model A6417C-B desktop computer and a 1-year extended warranty from the Sam's Club in Dayton, OH.
On 2 Apr 2010, with one month left on the warranty, I experienced problems with my computer. Sam's Club has out sourced this type work to several or many different sub-contractors, in my case Barrister was the company that caught this call. A tech was dispatched to my house and he determined that the power supply was at fault.

A power supply was ordered. The wrong power supply was shipped. Again the correct part number was used to order a replacement power supply and again the wrong power supply arrived.

Believe it or not, on 30 April, for the third time, the wrong power supply arrived.

Neither Sam's nor Barrister appear to want to resolve this issue. All I get are the standard platitudes, "Yes sir, I understand that you are upset and I will email Barrister and get this straightened out."

The bottom line is that this will be the last big ticket item that I will purchase from Sam's. It is not worth the hassle.

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JodiMarie
Ogden, US
Sep 28, 2010 8:12 am EDT

I am going through the same thing, a manager told me he would return the computer if I had the receipt. He looked my membership up, and decided not to, after he told me he would. I am guessing I haven't spent enough money this year. I am still paying off my credit card from previous large purchases. I also was a plus member previously, but when I told him I was no longer, his whole attitude changed. I am now just a "regular customer", the warranty stinks and so does the management!

Sam's Club Customer Reviews Overview

Sam's Club is a popular membership-only retail warehouse club that offers a wide range of products at competitive prices. Our reviews indicate that customers are generally satisfied with their shopping experience at Sam's Club. The positive points that stand out include the vast selection of products, excellent customer service, and affordable prices.

Customers appreciate the convenience of shopping at Sam's Club, as they can find everything they need in one place. The store offers a variety of products, including groceries, electronics, furniture, and clothing. The quality of the products is also highly rated by customers.

Another positive aspect of Sam's Club is the exceptional customer service. The staff is friendly, knowledgeable, and always willing to help customers find what they need. The checkout process is also quick and efficient, which is appreciated by busy shoppers.

Lastly, customers appreciate the affordable prices at Sam's Club. The store offers competitive prices on a wide range of products, which helps customers save money on their purchases. Additionally, the store frequently offers discounts and promotions, which further enhances the value for customers.

Overall, Sam's Club is a highly rated retail warehouse club that offers a vast selection of products, excellent customer service, and affordable prices. Customers can enjoy a convenient and enjoyable shopping experience at Sam's Club.

Sam's Club In-depth Review

Overview: Sam's Club is a membership-based retail warehouse club that offers a wide range of products at competitive prices. The company's mission is to provide members with exceptional value and quality products, while upholding their core values of integrity, respect, and excellence.

Product Range: Sam's Club offers a diverse range of product categories, including groceries, electronics, furniture, clothing, and more. The quality and variety of products available are impressive, with options to suit every budget and preference. When compared to competitors, Sam's Club stands out for its extensive selection and competitive pricing.

Pricing and Membership: Sam's Club operates on a membership-based model, offering exclusive benefits to its members. The membership program provides access to discounted prices, bulk purchasing options, and additional perks such as free shipping and cash rewards. While there is a membership fee, the value for money is evident considering the savings and benefits it offers. When compared to other retailers in the industry, Sam's Club consistently offers competitive prices.

Customer Service: Sam's Club excels in providing excellent customer service. The staff is responsive, knowledgeable, and always willing to assist. The return and refund policies are fair and hassle-free, ensuring customer satisfaction. Overall, the customer service experience at Sam's Club is commendable.

Online Shopping Experience: The website of Sam's Club is user-friendly and well-designed, making it easy to navigate and find desired products. The checkout process is smooth, and there are multiple payment options available, including credit cards and Sam's Club credit. The shipping and delivery services are reliable, with timely deliveries and proper packaging.

In-Store Experience: Sam's Club stores are clean, organized, and well-maintained. The staff is readily available and helpful, providing assistance whenever needed. The overall shopping experience in-store is pleasant, with a wide range of products on display and easy access to everything.

Membership Benefits: Sam's Club offers various additional benefits to its members, including access to exclusive events, discounts on travel and entertainment, and free health screenings. These benefits add significant value to the membership and enhance the overall experience for members. When compared to other membership-based retailers, Sam's Club stands out for its comprehensive range of benefits.

Community Engagement: Sam's Club actively engages with local communities through various initiatives and partnerships. The company is committed to social responsibility and frequently participates in charitable activities. Their involvement in local communities is commendable and reflects their dedication to making a positive impact.

Overall Satisfaction: Sam's Club provides an exceptional shopping experience with its wide range of products, competitive prices, and excellent customer service. When compared to other similar businesses in the industry, Sam's Club consistently delivers on its promises and exceeds expectations. I highly recommend Sam's Club to potential customers looking for quality products, great prices, and a rewarding membership experience.

How to file a complaint about Sam's Club?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Sam's Club. Make it specific and clear, such as "Incorrect Billing at Sam's Club" or "Poor Customer Service at Sam's Club Checkout".

4. Detailing the experience: In the complaint description, provide a thorough account of your experience. Mention key areas such as product quality, customer service, pricing discrepancies, membership issues, or problems with in-store or online shopping. Include details of any transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any inconveniences or problems it caused. If you attempted to resolve the issue with Sam's Club, outline the steps you took and the responses you received. Explain how this issue has personally affected you, whether it was a waste of time, financial loss, or frustration.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photos. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you may have incurred due to the issue. In the 'Desired Outcome' field, clearly state what you expect from Sam's Club as a resolution, whether it be a refund, exchange, apology, or other corrective actions.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is factual and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, check back regularly for any updates, responses, or requests for additional information from either ComplaintsBoard.com or Sam's Club. Engage with any follow-ups to ensure your complaint is addressed appropriately.

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