Complaint Rating:

Company information:
Walmart
Germantown, Maryland
United States
Phone: 3015156700

Today is November 6, 2009, the day after my son's birthday. I went in the Germantown, MD Walmart tonight to purchase a Playstation 3 game for my son’s birthday. I purchased what I thought to be a NBA 2K 10 game costing me $63.56. Once my son got in the car he took a picture of the case to email to his friends. Then he immediately opens the game and found a Magnavox CV-R CD in the case. I immediately made a u-turn on Father Hurley and went back to Wal-Mart. I went back to the electronics area and ask for a manager. John Naimi (electronics Asst. Manager) came to the register. I explained that I just left the store 5 minutes ago and that when my son open the game we found a boot leg cd in the case. His first response was since you opened it I can't replace it and that I need to call the manufacturer of the game. I ask for another manager and he stated he was it. He gave me his card and left the area. I went home and called the manufacturer and spoke to a representative for 2K games and he referred me back to the store. So I called back to the Wal-Mart and ask for the regional manager’s name and John gave me the name Tim Middleton. However he gave me an incorrect number. I feel that he was racially profiling me and giving the run a round. John Naimi offered to look at the security system to see if the game was sealed when I bought it. This made no sense seeing how I tried to hand him my receipt that showed that I was just in the store and I had my daughter retrieve the rapper from the car. I spend a lot of money in Wal-Mart for my family as well as my job as well as my husband, who obtains a Walmart credit card. Therefore I don't appreciate being treated like this. This was very upsetting to me and heart breaking to my son because I'm out of $63.00 and my son is out of a game he intended on playing tonight. However, he’s forced to wait until I can get this matter resolved. Walmart's moto is customer service which John Naimi clearly didn't even attempt to uphold this moto as well as act like he cared a little about my concerns. He didn't look at my receipt or the game I purchased from his department. I didn't go in asking for my money back I just wanted what was rightfully mine, the $63.00 game I attempted to purchase for my son.