Complaint Rating:

Company information:
Pizza Hut
Ross River Road
Townsville, Queensland
Australia

On the afternoon of the 4th July 2009 I order the three Pizza Mia pizzas for $15 from the Aitkenvale Pizza Hut store. On the Pizza Hut order line, it clearly states that the pizza mia pizzas are topped to the edge. My pizzas were not topped to the edge and as none of my family ear the crusts on the pizza, alot of the pizza was wasted.

I rang the store at 8:00 that night to complain that the pizzas were not as advertised on the order line. I spoke to two managers.
The managers were quite rude and treated me like an incompetant idiot. They then said that they were making their pizzas according to specifications and were correct in saying that their pizzas did not have to be topped to the edge.

They then expected me to go through my bins and retrieve the left over crusts from my rubbish bin and take them into the store, along with getting my 5 year old and 1 year old children out of bed to do this task.

I am completely disgusted with this treatment and I would appreciate it if this complaint could be taken further.

The store later disconnected my call after 1/2 hour of being on the phone to them without talking to me at all.

I then contacted the pizza hut ordering line again and the gentleman on the line advised me that the pizzas are supposed to be topped to the edge.