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Omaha Steaks
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3.4 67 Reviews

Omaha Steaks Complaints Summary

41 Resolved
26 Unresolved
Our verdict: With a good resolution rate, Omaha Steaks generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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Omaha Steaks reviews & complaints 67

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D
4:03 pm EDT

Omaha Steaks Poor value

My wife ordered me a package of various steaks for my birthday. On arrival I inspected the meat and to my surprise the steaks were no more than 1/2 inch thick and the price per LBS was $20.00. I was very dissatisfied with the cut of meats. For half the price I could have went to Sam’s or Costco and got twice the quantity and at least the same quality of meat. Buyers beware especially in this economy.

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5:45 pm EST
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Omaha Steaks Bad Company

On December 7, 2010 I saw a christmas gift assortment from Omaha Steaks advertised on a popular morning show for a fraction of the retail cost which included a $20.00 e-Reward certificate with each purchase. I purchased a gift assortment for myself and later purchased one for my mom. The e Reward code for my mom's purchase was sent however I did not receive the code for my purchase of several hundred dollars. I called customer service and was told that it take 48 hrs after the order ships to receive the $20.00 Reward. It seemed a bit odd considering I had received the code for my mom's purchase but i waited the 2 days which turned into a week. I emailed regarding the issue and was given several conflicting responses from Omaha Steaks Customer Care reps: A Jones and J Davis. I was told the eReward code had been sent already to my email, I said I have no record of receiving my email please resend the original communication. I then received the response that, we sent it to a different email address, which was connected to my mom's order. I explained it was my mom's order however it didn't matter because now it was one eReward per household. This was two completely separate orders, households, emails, shipping addresses etc. The common factor for each order was I paid for them, my mom does use a computer so of course I made both purchases. Omaha Steaks apparently cross referenced my name/info for some unknown reason, possibly to defraud customers of advertised offers. The orders were placed primarily due to the offer including the $20.00 e-Reward code. The meat was not exactly the quality I was expecting considering the price of their products. BUYER BEWARE! PURCHASE FROM OMAHA STEAKS AT YOUR OWN RISK!

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8:13 am EDT

Omaha Steaks Take my advice, just get your meat from the local butcher

Ordered one time then asked to have all emails and snail mail stopped. Told that will take up to 90 days to stop the snail mail, and in the meantime, I receive 1 to 2 mailings per week which I throw away. You know that the 90 day time period is totally wasteful. Why send ads to people who have said that they don't want it, and simply throw it away.

Take my advice, just get your meat from the local butcher. It's fresher, cheaper, and they don't bombard you with wasteful advertising. By the way, when I called back to plead with them to stop sending the mailings, I was told that there was nothing that they could do to stop it until the 90 day period was up. I told them I would be sure to post my views of their advertising policies as a warning to others. I got another mailing today, ripped it up without opening it, sat down and wrote this warning to other potential victims of their snail mail blitz techniques. DON'T ORDER FROM THEM!

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JuliePooh51265
JuliePooh51265
Lancaster, US
Aug 10, 2011 6:23 pm EDT

I have ordered Omaha Steaks in the past and I think they are great steaks. However, I have a local butcher who has meat that is just as good and a whole lot cheaper. OS is a nice treat once in awhile but I sure couldn't afford it on a regular basis. As for the ads and emails, just trash them. All complaining does is upset you, they couldn't care less. I used to get calls nightly but I just didn't answer when I saw it on my caller ID. They eventually stopped. I don't get mailers but don't recall if I get email. I get so much spam that most gets deleted without being looked at.

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Doctor U.B. Well
Utica, US
Jun 28, 2010 8:56 am EDT
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If getting junk mail is the worst thing you can complain about, then your life sounds pretty good to me!

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6:01 pm EDT

Omaha Steaks Take a close look at the prices before you buy

I received an email and snail mail, both within a couple of days of each other. The email gave 15% off any purchase including SALE Prices. The paper I recived advertised a package for $49.99. When I tried to use the coupon code, they said it was not applicable because it was an OFFER, not a SALE. The same package of the internet was considerably more expensive. As a result, they give you 15% off, but it is 15% off a much higher price. Take a close look at the prices before you buy! Bad business!

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Eikoms
, US
Jun 13, 2017 8:49 am EDT

Not good threw it away

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10:16 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Omaha Steaks Lousy service

Ordered from omahasteaks.com wasn't pleased with the product(s) and when i called customer service, they got huffy. i asked for a supervisor and she was being huffy too.

even though they sent a $10 gift card they acted as if they were doing me the favor. don't do me a favor w/ a piss poor attitude and expect me to continue to buy your product (gift card or not)?

i wrote the president of the company and when jerry called in response to my letter, it was jessica who took the call. she was curt and told me you've already been helped w/ your issues. then why call me with more lousy service and waste my time? is this what writing the president of the company gets you - lousy customer service? won't ever be buying from omaha steaks ever again.

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11:46 am EST
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Omaha Steaks Beware

I had a Omaha Steaks retail store in my general area but it closed about two months ago. Since then I have been bombarded with mail telling me that I could go to two of their stores in another state and receive fantastic bargains. Today I received an envelope that must have cost them two dollars to mail and it had a flyer inside advertising "Free Shipping" if I would go to their stores in this other state and place my order. It is at least 50 miles to these other stores so that would mean 200 miles of driving just to place my order, go home, and come back again at a later date.

I called Omaha Steaks today and asked about this and was no more than 30 seconds into my tale of woe and the guy hung up on me after asking me "when are you going to place your order"? I called back, got a different guy, who at least listened to me, and said "its only 22 miles to (the other stores). I asked him if he was aware that the Potomac River seperated the two states and he had no idea what I was talking about. At that time he got incredibly offensive and said that he didn't have time to talk to me if I wasn't going to place an order. Beware. Do not deal with this company. They hire rude and impatient people.

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5:05 pm EDT
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Omaha Steaks Dishonesty

The Oamaha steaks I received as a gift for Christmas were pretty bad...don't bother with the hype. Get your meat fresh from the market...honest!

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Michelle Foley
Redding California, US
Feb 07, 2024 8:04 pm EST

I order one package got charged for 2 but confirmation on one on Jan 18th nothing else 2 orders at $48.98 each

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Bryan Nelson
, US
Jan 08, 2024 3:11 am EST
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I purchased a online order end of the year sale,meat and chicken bundle for 59.99 I paid with my debit card that cleared.The company gave me my order number [protected],they also gave me a tracking number-Am215313425cn.If you try to use theses numbers the company says your order doesnt exsist

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Army dog 1
Elizabethtown ky, US
Dec 26, 2023 2:42 am EST
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This is the second time using your product after reviewing it and trying it I find that your meat is nothing more than compatible with the local supermarket. The packaging sizing and appearance were totally fabricated. I could send you pictures on your request. Very disappointed.

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RobFla
Jacksonville, US
Dec 18, 2023 12:52 pm EST

order number [protected]-002

From Dolly DeFalco

to MR & Mrs Robert DeFalco

No cold pack in box

Contents not cold

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Lisa Banach
, US
Jan 07, 2023 10:06 am EST

Just opened 1544 Pub Style Battered Cod bar code 2161301544EKEHR21. And it looks like one of the cod pieces was missed by quality control.

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Patricia Klug
littleton Colo, US
Jan 07, 2023 11:12 pm EST

Today's date: 12/31/2022

Order [protected]-001

No delivery that was promised for Dec 29, 2022.

Promised delivery again for Dec. 30 and Dec 31. No delivery as promised.

Omaha steaks said package was on the truck for delivery every time I called.

This order was never cancelled.

Patricia Klug

6439 S. Miller Way

Littleton CO 80127

[protected]

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Richard6977
Washougal, US
Dec 19, 2022 1:30 am EST
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The hamburger and steaks turned brown when they defrosted. The hamburger tasted old the pork chops were tough. The filet mignon’s turned brown but tasted ok. Not very happy with the quality of your meats

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Napoleon1
Los Angeles, US
Oct 10, 2022 1:35 pm EDT

A gift non properly wrapped and steaks spoiled. Can’t get through to email custserv@omahasteaks.com

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DGH08
, US
Dec 25, 2019 7:35 am EST

We received a package for Christmas from my in-laws. I fixed hamburgers tonight for my family. My husband bit into his hamburger and spit out "bone". It was a TOOTH! Gross never eating this meat again. I'm contacting Omaha Steak customer service immediately. I highly recommend not eating their steaks. The ground beef had a funny taste as well.

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len Carlson
, US
Jan 05, 2019 3:15 pm EST

Your steaks suck and thin

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