McDonald's
Reviews and Complaints

we also went to the news about it, this is disgusting, we eat at these places, who in their right minds would do something like that!

look at this disgusting photo taken from Mcdonald's restaurant in Montague Prince Edward Island!

here is a picture of something that came from a Mcdonald's restaurant in Montague PEI... this is disgusting

burgerking is right across the street from mcdonald's
they let us walk through

lol

burgerking let us walk through

hi, i have a complaint of a different nature...every week i walk my dog to the armories to pick up my sons...tonight we stupidly decided to get mcdonald's. we walked through the drive through...picture this...my boys are in uniform we have dog with us we have done this many times before. tonight we were refused service
why can't people walk through the dang drive through?
we stood inline for 15 minutes...atleast when we reach the wicketbooth with money inhand we were refused service

they just lost a lot of buisness in moosejaw tonight...it was only 9 30
if they can refuse service for a walk through, then they better put signs up saying so
i phoned then tonight and asked if a motorbike was allowed...they said yes

i then asked if a bicicle was allowed...they said yes

so if we were smart we would have used peddlebikes and received food

yet they advertise a healthy lifestyle?

what is more healthy than walking?

Ok wen i was a teen I worked at BK and im so offended by this comment its redicules. I never ###ed up an order in the 2 years and three months i worked there, i quite was not fired, the reason teens work there is becasue its a hire fire job were they hire all the time and people always leave. I moved out on my own and you know wat it was the fastest job i could get out of shilo. so F@ck you mister I'm 21 and work in a job i love now but I had to start somewere. every fast food place f@cks up now and then on orders big deal you lazy ### can't make your own burger? this women found a god damn stapel in her kids dessert now thats messed! i have never had this happen to me or while i was working, so a cook forgot the cheese? bring it back and say it nicly and no one will spit in your sandwitch while they put the cheese on it ;) don't mess with people who make your food. the other thing is how they say "I pay your wages" no you dont! the company dose and so wat they loose you as a customer? wat about all the fat punks in the states? half the people i sold food to i was paying with my taxes and hey were spanding there wellfair checks and child tax on triple whoppers and poutines? half the people i worked with? WERE OLDER THEN ME! and making LOADS OF MONEY serving burgers. do you know how much you can make managing a McDicks? its redicules.

mc donalds has good food...but always f>>> up the order because their staff is primarily young, and preoccupied with puberty; i don't really recomend micky's late night...they almost 100% of the time get the order wrong. put it this way. the majority of their staff is way well 19 and under< full of flaming hormones and with thoughts of only sex...what do you think they are doing to your burger? screw mickeys...trust your own hands to make what you put in your mouth!

Saturday June 5, 2009 around 11:25 in the morning (Not a Busy time) I did a drive through at the McDonalds on Mrakham Road and 14th Avenue in Toronto, Ontario. As I did not have enough cash, I had asked the cashier whether she could put it on my Master Card, which she agreed. I did not have to sign, but just of habit looked at the charge and realized that I was over charged, by which time I had already come to the pick up counter. I mentioned that I had been not charged properly. At first the person disagreed, then of my insistance they figured that the charge had actually also include the previous customer's purchase. Now they agreed and gave the refund. Still it was short of the difference. I told them that the refund amount was wrong, again the person disagreed. He called the manager. The manager said if the cashier says this is the difference then that it was. Till this time there was no tension. I asked the manager wether he could have a look at the balance, he started to yell at me saying that he had other customers to take care of. I could see one car behind me. He asked me to go to the side - I said there was no room even if I went to the side for the other car to pass, and he needs to serve me as well. All this happened within two minutes. The cahiser then came out with the change for the difference - He actually wrote the math on the Mastercard receipt which I have saved with me. The Manager tells me wether this is the example that I set to my kids who were at the back seat of the car. He has no reason to say this and insult me infront of my kids when his staff and him are the ones at fault. I am not sure what he meant by example, wether it is asking for the proper change when short granted? I NEED ACTION by the head quarters of the McDonalds Restaurant against this Manager as he is not the right person for the job!

Bob B
[protected]

This is appalling... Ashamed to say I'd worked there for a couple of months recently. Let me just say I've had no desire for fast food since. The health hazards they'd overlooked were immense. There was a leak in the basement where all of the stock was kept, over time some mold had developed on all of the bags of plastic spoons. I asked my supervisor what to do with them, she said just throw out the ones with visible mold but continue handing out the ones that didn't. That was just one of the minor incidents. Another night while closing up, I was cleaning the stainless steel counters and pop machines when a metal plate was knocked out of place that was covering up a vessel to the pop fountain... There was some VERY rancid smelling and looking orange-yellow sludge .. Ah! I didn't know what to make of it, so, once again I asked my supervisor what it was and what I should do... She took a look at it and said "Oh, gross! I don't know. I guess, just leave it." so, with ease, she slid the metal plate over the silly-putty looking substance and nonchalantly walked away.
Word of the wise: avoid McDonald's Restaurant, Prince Rupert, BC, Canada.
BETTER YET, avoid McDonald's all together.

If you got time to complain about someones shirt hanging out, you need to get a life... and some therapy while you are at it. Because the problem is YOURS !

McDonalds Sewells Point Road, Ms. Herrick one of the first Assistant Manager continues to harrass me about my age, what the H is her F problem, I want to know if she is bipolar, I know she is very very jealous of my accuracy and relationship with customers that she has to find a way to pick at me when she is on duty, Praise the lord, I have the patience to know that I want to have a career here and igonarant people does not interest me at all, one must always remember in one of the first training class remember that "LITTLE PEOPLE SPEAKS ABOUT NOTHING" it will take you a long way don't let anyone make you quit unless you want to, and also there are other ways one can go about making a complain.

The Manager has too much favortism for example the male works in drive thru makes $7.25 for doing nothing his position there is really not needed (talk about looking out for my people) I work my B off and will not get a raise she knows that there is a little word that is called (TIME)

This is more of a response to Nancy then anything... I just recently started working at Mcdonald's and I'm pretty sure they would have served you had you been on a bicycle or something of that sort. Though, because it's called a 'drive-thru', we aren't allowed to serve customers who just walk up to the building. Any other sort of transportation, I think, should be fine. I guess if this offends you, then you did say that there was a pizza place you can eat at.

if that is what bothers you in life then you need some therapy, its f@#&ing McDonalds!

give over ok ... if the manager has not clocked into work yet then she can look watever state she can,,,,, becasue she hasnt started work yet

This past week my family went to the McDonalds on hwy 30 near Kanapali on Maui. The guy at the drive thru got our order totally wrong. He also did not tell us that the ice cream machine was broken so we ordered some ice cream and then found out we did not get it when we got our food. We went back into the restaurant to get the missing items. They got it wrong again and then told us the ice cream was working I think the mistakes happened because the staff did not speak English very well.

Other customers came ahead of us who were waiting to get our orders filled, Had to wait ten minutes for my order because of these other bumping in line to get free coffee they emptied the remainder of coffee so the waitress had to make fresh coffee so the"PAID" customers had to wait. Very bad business practices. that is chatham store in ontario.

Been a month, you would think they would get their smoothie machine fixed. Or maybe they just don't want to fix smoothies and frappes, either way it's a managing problem, maybe instead of a fixed / new smoothie machine they just need to get a new/ fixed manager. ( the worst McDonald's in Johnson city, all the other McDonald's try really hard to be good service). I'm just not going back to East Main McDs anymore, I will just drive across town, well to get a smoothie I guess that's what it takes. 5/26/16

Hi I'm a international student in California state.One night I forgot my Macbook Air in MC Donalds in Great Mall California, by the next following day i asked my bag so they said --no bag identified, , can you please help me in that because I came here for study purpose even i can't bare to buy another laptop, , it was very useful to my studies.

Please let me know how can i retrieve back my laptop.

Regards
Ram

hi, I go to di fferent mcdonalds weekly, pinellas park fl., largo, today I shop in Walmart 8001 us hwy 19th no. Pinellas park, fl, i go to get breakfeast for me an my husband, he has tea, i ask for a cup for water and they say we do not have water cups, now I go to the others, you get either a ready madr cup with a lid or a sm., one I take my meds with water, this is so rude

no cup of water for patrons

Stopped for lunch. order came to $2.33. Gave cashier $20.53. Changed received was $15.20. should of been $18.20 complained at order pick up window. was asked to park and manager would need to pull the till. after a 20 minute wait, manager came out and said the till was correct! I was shorted $3.00. I will not be stopping there again. very disappointed!

At lunch yesterday I went to get a 20 piece chicken nugget meal and when I brought it home and took a bite of chicken and it was cold. This was the worst McDonald's I have ever had. Thank you for your time. Have a good day.

Whilst going to maccas for my morning coffee I decided to have breakfast as being soo early needed a pick me up, so I ordered a bacon and egg mcmuffin meal with a large coffee
and the NT news paper, whilst the lady was processing my order she encounted a clich with the paper pricing as I was looking at the screen the whole time I seen the prices vary from $1.20 for a standard Monday - Friday paper to $1.60 which is for a Sunday Paper, now she then spatted some words and then gave me the total amount which was $9.45 as seeing as she worked there I thought that she might have known how to correct these paper prices however once handing me my meal and the reciept I went outside to eat my meal and read the paper, looking at the reciept I noticed she had indeed charged me for a Sunday paper of $1.60
now this many not seem much and its not the money I'm worried about as its only 40 cents, however she knew what she charged and still had the never to hand me the reciept.. I was going to say something then to her however I thought I may aswell keep the reciept and publish it for the complaints board to see but I can't find a fkn former to do this within Australia... if anyone knows of one could you please let me know...
as I think this issue needs to be dressed regardless of the issue she still over charged me what a load of bs!
not happy... I've attached the reciept for viewing! just think its a weak effort to overcharge then hand me the reciept whilst I watched...I probs shoulda said something then and there but ohwells just want people to be aware of the scams they're doing. FCK YOU MACDONALDS :) tsskk!

i went to mcdonalds today, the superviser was very rude and did not try to explain my order. i had ordered a bacon angus burger and the sign said 50 percent off and only got 1.00 back . SHE WAS WALKING AWAY WHEN I QUESTION HER ABOUT IT AND WENT BACK INTO THE KITCHEN. I myself am an employee of the fast food chain and this is not exceptable. The cashier was not treated properly niether the superviser was talking to her like she was stupid in front of me i felt bad for her. THIS SUPERVISER SHOULD BE TOLD PROPERLY HOW TO TALK TO PEOPLE. She is no better then her costumer or co-worker.

Code says food workers do not have to wear gloves as long as they wash their hands frequently. But i find your attitude very distasteful. McDonald's is selling a product and just because you have never had to pay for an extra egg, think you are owed free stuff?

I like to say that I have been at this McDonalds before and actually the employees were nice and attentive. I received my food immediately. I am sorry that these other people went through all they did but unfortunately things like the above mentioned are going to happen. Most drive thru's have lengthy lines inside and outside and you are going to receive cold items considering the amount of customers they have to serve all day especially during the rush hours. I suggest you visit them when they are not so busy instead. Again I have visited this McDonalds during a random visit to the Palm Bay area, and this was my first and only time I had been there.

I worked at McDonald's for 6 1/2 years, and while I know makig every single customer happy when you're doing a $2000 lunch rush is not going to happen, it is no excuse for the poor service these people describe.
I can't even think of a reason for having to wait 30 minutes for any item at McDonald's - the longest item to cook only takes 7 minutes! Yes, rush's happen, but to not even apologize for the wait? To not offer an apple pie or sundae "on the house" ? This was common practice at the West Melbourne stores I worked at (Patti Van Zante's stores are much better than corporate ones in the Bay).
For the comment posted by the McDonald's of Bayside Lakes employee, shame on you. You should defend your store, instead you make yourself and co workers look like the uneducated stereotypes McDonald's employees are pinned as all the time. If you are upset the "Fatass PB people" order food for their families and friends "all the time", why are you working there? In customer service and working with the public, you should have a smile on your face and put the customer first - because they aren't always right, but they are the reason YOU have a job in a ### ### economy!

~ From a Former McDonalds Crew Trainer, 6.5 years.

i disagree with this complaint because i work at that mcdonalds in bayside lakes. and yes we did horseplay around in the back but . ... you have to remember we get rushes. and large orders of food. from just one costomer. my opinion.you fatass palm bay people need to quit ordering mass amounts of food for their 3rd chin.

I agree with the comment about the McDonalds at Bayside Lakes in Palm Bay FL. I have visited that restaurant before and I was floored at how terrible the service was. The employees are extremely rude and did not display a professional attitude at any time. I witnessed a customer getting cursed out by a child who claimed to be the night Manager. It took quite some time for her to receive her food while the employees were playing around in the back which was visible to all the customers, when she asked to speak to the Manager she was told if she did not like it don't come back. I immediately walked out and I was so angry. I tried to complain to the Owner but kept getting the run around so I dropped the issue as I felt that they have taken enough of my time. Definitely not good for business and they will continue to loose support from the very community who has supported them from day one. I feel that with today's economy, this McDonald's restaurant should make superior customer service a top priority. It seems its so hard to find good customer service anywhere anymore. and thats sad.
PS- If you truly want courteous, exceptional customer service, visit Chick Fil A

I Like McDonalds (:

Don't bite the hand that feeds you? Is that kind of like don't treat the people indirectly paying your salary like crap? I agree that many of these complaints are ridiculous (particularly the one with the woman wanting gas money and free food to compensate her for making her pay 3 cents for a fork when she was coming in regularly for forks and not buying anything so she could eat the lunch she brought from home), but some are very valid, especially about having the wrong food in the bag when the order slip has it right. It doesn't take much to read what you're being asked for by the person paying when you have it printed right in front of you on both screens and paper. Maybe if you gave a care about what you were doing or were half-way intelligent you probably wouldn't be working at McDonald's. Perhaps it's us who are wrong and we shouldn't expect a very simple job done right. Personally I get tired of getting home and having disappointed children because half of their food that we paid for didn't make it to the bag or their apples have soured and are starting to ferment. Driving back across town with half our food cold to rectify your errors is not really much of an option for most people. Yes, we could all check the order every time before leaving, but if you were doing the job you are being paid for, this would not be a concern. As far as special requests, the only thing I have ever asked for is to leave off the onions. My wife however is allergic to tomatoes and I know she is not the only person to be medically affected by the lack of worth in you and other people like you. Sometimes it's not just a picky ### in the line. Sometimes it just means that you could hurt someone, but as I said before, you're apparently too worthless to care. I know it's been almost a year since anyone has posted here, but I am hoping your address is still valid and you get this or that some other clueless soul that might deserve to read it does. And by the way, napkins with a meal are standard, not a luxury. Enjoy your mediocrity.

I am a McDonald's Manager and I have to say, you all
are a bunch of whiny cry-babies. First of all, not all McD's are corporate owned, some are owner-operated so they DO NOT have to give you McDonald's corporate number. Second, if you would stop ordering our menu items in strange ways...add mac sauce, no ketchup, add 3 pickles and 1 tbsp of onions, the order would'nt be messed up. Remember this phrase
don't bite the hand that feeds you.

[Quote]I feel he does not represent your company in the McDonald's tradition.[/Quote]

Which tradition are we referring to? By the amount of people complaining on this board about their shabby service, I take it you mean the tradition of the customer is always wrong!

I was at the Mcdonalds in Stuart, fl (the one iside Walmart) I had ordered a breakfast item and while waitng for my order, glanced down at a headline in the local newspaper. The girl at the counter said" are you going to buy that paper? If not put it down" I look at her and could not believe she said that. I explained I was glancing at the headline waiting for my order, she said "it's the managers rule" I asked her to get the manager/he came and said "if you look at it you got to buy it" He was very rude when I asked for the Mcdonalds corporate number he refused to give it to me/ his name was Earnest and I feel he does not represent your company in the Mcdonald's tradition. I was very upset asked for my money back and left/ At no time did the paper leave the paer stand and total time I glanced at it was 30 seconds.I am really disapointed in the way I was treated.

steve graham
8453 se woodcrest pl
hobe sound. fl 33455

If you guys "ALWAYS" get the wrong order why do you keep, going back? Getting the order wrong twice would do it for me.

omg that always happends to me i orderd a hamburger(i HATE cheese) and they always give me cheese they also mess up the other orders im still young but i want to sew im not eatn there for a while

i agree with preeya and that for carebear to talk to you like that was awful. She was only 11 years old. For you to criticise her about complaining and fussing over a little thing, makes you as bad as each other. Your doing excactly what preeya did, complain about a little thing. Did you thing taking the mickey out an 11 year old is mature.

Good for you preeya. For standing up for yourself. I do agree with carebear that your literacy was rather good for when you were 11! I hope you have no more horrible hot chocolate!

I visited the McDonald in Riverside Retai Park, back last year.

I had to visit the toilet and what a state it was. Lets hope the employees dotn use these toilets.

See full review below:

http://www.toiletinspector.com/toilet_details.asp?toiletid=57&toilet_name=mcdonalds_restaurant

Whoa that is truly shocking. If it weren't for this one time that the train refused to wait for me and made me miss my appointment with the beauty parlor then what you describe here would certainly be the worst case in human negligence I have ever heard of.
In fact when I read the part about the hot choc being much too sweet it almost made me shed a tear. I just want you to know that I think what your doing is right. More people need to post descriptive and lengthy posts of their experiences of their rare, but horrifying, accounts of personal tragedy. Maybe someday the negligent and utterly disrespectful McDonald's will pay attention to ours cries for help and refund us our $4 hot chocolate?
BUT perhaps we should not be so aggressive in our actions, perhaps the Chelmsford, Essex McDonald's simply had a malfunctioning hot chocolate machine? I know its quite ridiculous to assume so but maybe, just maybe, the world will live on.
Oh and I want to say that I noticed that you are 11 years old and that I admire your literary skills and spelling accuracy in your writing. Such skill is seldom found on the internet. Also I felt when I read about how you said you felt very angry, that I TO felt very angry! Your telling of the horribleness of this excruciating hot chocolate even continued to eventually INFURIATE me.

And I also much enjoy the taste of the McDonald's hot chocolates, and having worked there I know that the hot chocolate machines used are from an independent company not associated with McDonald's and are of a high quality. Although I have never experienced any problems with the actual machines I have found that the customer is an expert at finding them.

I understand that when you pay for a drink at any restaurant you want top quality, but on the rare occasion that you do not get your entire moneys worth of quality or quantity, writing an angry post about it on the internet isn't going to change ###. Unless you like complaining, which I sense you do.

Write back

On 4/06/2008 @ 6:15PM my son and I stopped here to eat dinner. We waited 15 minutes for our food at the counter. The staff seemed lazy and the restaurant seemed under staffed. While waiting in line 3 different families complained. 2 of them complained of slowness. The 3rd party complained of the salt tray to be empty. After the food arrived we went to get our drinks at the soda counter...No straws! by this time I am fustrated because I had to be somewhere at a certain time, ...and this is supposed to be fast food? So I had to go to the counter and asked for straws. As we were eating, my drink was severely watered down, so I also tasted my sons and his was severely watered down. We drank Fanta orange and Frutopia Strawberry. I take my child to macdonald's often and never had such a bad experience as this one that is why I am taking time out of my day to write this.

Friday, June 19, 2009 9:15 AM ordered a "Big Breakfast" and"Senior coffee". Waited in line a full 15 minutes for order.
"Snotty Manager" hovering around counter employees making
things worse. He personally gave my order to the person behind
me in line who ordered same thing with a "side of gravy". If he
had payed attention to the sequence of orders on the counter, he
should not have done so. If he was paying attention, he would
have noticed the undue amount of time I stood waiting (I was
wearing a white straw cowboy hat-only such customer in the
store). Had to ask twice for ketchup. No apology for delay.
Actual counter person was polite, friendly and efficient.
Manager should go observe operations at the Guilford College
McDonalds where I frequently go.

discusted that the milkshake machine is always out of order (surley something needs to be done).

todo el tiempo a la tienda paso ala tienda 22755 el dia de hoy pase por unos macchiken al recibir la orden la muchacha aracely me pide que regresr la bolsa " hey tu damela" - no supe que paso pero me la arebato se cierra la ventana y ella algo discute con alguien que no me explico nada despues de como 1 minuto regresa y me da la orden se me queda viendo yo reviso la orden y ella.voltea y me dice ya yo me voy molesta pues creo que checar mi orden es mi derecho y no me puso mi ticket.regrese por 2 happy ml y haci es como obtengo que esto ocurio alrededor de las 11:14 y orden 41 .al llamar para la tienda pido hablar con la manager y despues de esperar me cuelgan vuelvo a llamar y me atiende alguien que supuestamente es la manager y le explico lo ocurrido pero al no obtener un nombre y como sono como si no le Importara espero que esto mejore pues todo el tiempo paso a este macdonalds

hi,
i am along time costomer of the mcdonalds resturants. i have enjoyed many of meals which your employees have provided during my years of patrionige. dipenent on the various location i have purhase meals i have been treated with dignity and respect. i have in the past wanted to, or have thought about lodging complaints but have always thought that there were extentwating surrcumestances with your employees and felt that i would do a diservise to that particular franchise and to a novice employee you have chose to hire. however i will no longer silence or accept the treatment that i endured on 12/02/2009 at 1907. i had just entered, no one was in line, i was about to place my order when a white gentelman cut in front of me and place a order for and ice cream. i was had just arrived and the cashier had had the gaul to to respond to this patron remarks when he said "i know what i want" by responding "you know what you want. i stood dumfouneded. as i waited until his order was filled and before his cone was given i said to the man it was very rudd of him to jump in line like when i was about to order he opolygied and said he wasn't aweare that i was ready. i infored him he was basically right behined me when i walked in. he wanted to alow me to go before him i let him know he had already ordered. upon him recieciving his i creeam he turned and spilled the top of his ice cream at my feet. (i felt it was intentional) and and the cashier responded with "oh will clean it up". this was in total disregard to the possible damage to my clothing or the possiblity of me slipping on the ice cream. she never called for any assistence to cleaning up the ice cream mor directing me to a nother register to put me out of harms way. it was just left there for me to slip and harm myself in my opinion. this is un accetable as a long time patrion and and a respectable individual in this establishment community. my wife was school a school mate to Olivia who opened this franchise and i am very disappointed in what i experianced on this day. the cashier Mechelle apolygied, not for anything by keep sying she was sorry. i suggested that she grow up as i felt hed apology was not aplogetic nor sincere. i would like a formal apoligy from the establiment and a promise this will not happen to myself or any of my friends who, with myself will not be treated in a most disrespectful and a defamed manor again. because if it could happen to me, who has gone there since it's inception it could happen to anyone.

P.S. I WOULD APPECIATE AN RESPONSE. I WILL NOT NOT CORRECT MY SPELLING AS I HAVE NOT RECIEVED A PROFESSION SERVICE.

SINCERLY,
PACER4076@YAHOO.COM

MCDONALDS
3994 FOOTHILLS BLVD
ROSEVILLE, CA. 95747
STORE: 13464

Saturday June 5, 2009 around 11:25 in the morning (Not a Busy time) I did a drive through at the McDonalds on Markham Road and 14th Avenue in Toronto, Ontario. As I did not have enough cash, I had asked the cashier whether she could put it on my Master Card, which she agreed. I did not have to sign, but just of habit looked at the charge and realized that I was over charged, by which time I had already come to the pick up counter. I mentioned that I had been not charged properly. At first the person disagreed, then of my insistence they figured that the charge had actually also include the previous customer's purchase. Now they agreed and gave the refund. Still it was short of the difference. I told them that the refund amount was wrong, again the person disagreed. He called the manager. The manager said if the cashier says this is the difference then that it was. Till this time there was no tension. I asked the manager whether he could have a look at the balance; he started to yell at me saying that he had other customers to take care of. I could see one car behind me. He asked me to go to the side - I said there was no room even if I went to the side for the other car to pass, and he needs to serve me as well. All this happened within two minutes. The cashier then came out with the change for the difference - He actually wrote the math on the MasterCard receipt which I have saved with me. The Manager had no sense of service and had too much pride for an appology. He must have felt that I didn't know math or may be me being cheap to get additional change from his till. The Manager tells me whether this is the example that I set to my kids who were at the back seat of the car. He has no reason to say these out of context matters and insult me in front of my kids when his staff and he are the ones at fault. I am not sure what he meant by example, whether it is asking for the proper change when short granted? I NEED ACTION by the head quarters of the McDonalds Restaurant against this Manager as he is not the right person for the job!

Bob B
[protected]

On May 16, 2009, 08:23 I went to McDonalds at 4210 Summer Avenue, Memphis, TN 38122 with my grandson and sister. I ordered a Deluxe Breakfast, chocolate milk, and specifically asked for a French Vanilla Cappuccino (after asking the cashier if it was on the menu and receiving a yes). After waiting about 5 minutes (not bad) for the order, I went to the booth where my sister and grandson were waiting. My complaint- you do not carry French Vanilla Cappuccino. When I sat down, I took the lid off my coffee and was upset that for $3.29 I barely got half a cup of cappuccino. I took the cup back to the counter and ask the employee to fill it to the top. For that price, I wanted my moneys worth. I then went back and took a sip of coffee and almost spit up. It was nasty. I had my sister taste it to make sure. We were right. I then took the cappuccino back to the counter and asked them to give me the correct cappuccino and that is when I was told you do not carry French Vanilla. I was very upset. I said "then just give me a large cup of coffee". The manager "Wes Hunter" told the cashier to give me $1.89 from the register and I stated "NO, I want a refund receipt and a receipt for the large coffee which apparently upset him. He came over and made the refund receipt and then another for the large coffee (which to me should have been free) with the change of $1.96. To have a manager so lazy that he would tell his employees to do things incorrectly (the fastest & easiest) is irresponsible and totally unacceptable in my mind. Besides, doing it "his way" was ripping me off. I told him that I was writing a complaint and he just shrugged. Never once did he apoligize for being misinformed about the cappuccino. What a disgrace for McDonald's to have employees (managers) like that. I ended up with coffee instead of the cappuccino that I wanted. Exxon one block down the road is my favorite place to get cappuccino and I would have gone down there if I had not been misinformed from the beginning of my order. OH YEA! What's up with having to tell the cashier how many creamers and how many sweetners you want. Are you guys that cheap that you won't leave it out for the customers? Good Grief.

I am very unhappy with the customer service and the service of McDonald's staff on Summer Ave. in Memphis TN. I would like an apology from WES HUNTER in writing. He can e-mail me at
Examsdchogan@yahoo.com. I expect this within the next 2 weeks time frame. Order #308 $10.36, Refund amount $3.59, Order #315 $1.63

Sincerely, D. Hogan, an unsatisfied customer

p.s. I hope my spelling is correct

i normally frequent this mcdonalds on my way home from work, and this particular time- friday night that just passed, i wanted nuggets and double cheeseburge deal. i made sure i'd asked if the nuggets were freshly cooked because when i get home, they are always old.

i ate one double cheeseburger and didnt realize it was mushy... when i actually saw the other it was raw. i woke the next morning vomitting violently. this is the worse case of food poisoning i have ever experienced.

please always check your food for anything...fresh, smell, hair, you name it. i have written off fast food for a while.

this is mcdonalds location is on eastern ave in middle river / chase, md... next door to bengies drive in theater. be careful.

sir

I went to your store #22755 at 5004 state hwy121, preston Rd, plano, Tx 75024. The order #328 to Go. I have to wait 20 minuts for my order and my 2 milk shake they give me the bigining when i order so quality milk shake you can think while 20 minuts waiting in restaurant and other 20 minuts to my home, and they give me 3 fries instead of 4 fries and on top of that I order lite mayo but they put lot of mayo. I speak to sotre manager, her name is Vicky. I never seen this kind of bad service at Mc Donalds Restaurant. You can call me regarding this matter. my tele # [protected]. thank you.

sincerly

sibi joseph, 9721 Ellery Ave, Plano, TX 75025

I have visited McDonald's in our local area 3 different times (11202 Leopard St. Corpus Christi, Tx 78410) in the past 2 weeks ordering the Southwest salad and each and every time I get up to receive my salad and they are out of the dressing that comes with it. This is very very aggrevating. It would be so nice if the person taking my order would tell me when I order the salad that there is NO dressing rather than take my money and send me through the line to find out when I've already paid and they are handing me my salad. I don't understand why a salad with special dressing is even offered if they can't keep the dressing on hand at all times. Thanks so much for allowing me to vent. I hope you guys can make the experience better for you customers.

Judy Flora

In this location lot of Filipino works and for past two years most of the time when we go for coffee in the morning is always warm if almost cold. Me and coworker had complaint so many time. Some time they told us to come and get a free coffee by the manager. Or the server will ask us if we can wait while they make a fresh coffee. Is my money is not fresh. On drive through we order then no body at the cash, I waited then honked or sometime I just drove to the next window and pay them there. Also inside they will have only 1 person on the cash, even on busy time. Many time I waited then left. Wrong order I had few time. I had drive back from home to get the right order and they never offered anything. It's endless and many people feel the same. No competition in this town so they don't care I guess. But something need to be done. Thank you

We went to mcdonalds and opened our Big Mac to find that someone has taken a bite out of the bun.

in Montreal Mcdonald on Saint Christophe corner:
1- the place is dirty filed with beggars and piss
2- at 1am, there is one girl serving while a line up grows. people walk out
3- I asked for a manager on sept 7th at around 2am. a black guy told me if you do not like it LEAVE
4- The place is dirty and one cashier serving after 1am. at this corner, it is the busiest. who ever is managing this franchise is cheap
5- The girl serving foreignore and to be sepcific germans, did not speak good english herself. while the client aksed for number 4 as a meal she was unable to understand, she had to call the other guy who was rude enough to say...leave if you do not like it
6- I swear, that I will never bother eating atMcdonald's in Montreal
7- this corner for your information is busy 7/7 even after 1am. there is ONE cashier taking order when there are 4 empty cashiers.
line up mount, people walk out. review your cameras
review how this property is managed when beggars, piss, is all around this corner.
I am sorry to say but it seems the people managing this quebec franchise by place dupuis are cheap and lacks quality control
the bathrooms are dirty
the floor smells piss
and the servants on that evening were rude
all we asked, why is the service slow, and the black guy told us if you do not like it leave !
we went to Amir, next door and had a healthier meal
thank you mcdonald for this experience.

I started one game on waterworks, rolled an 11 then as the board turned it completely skipped one row and went to the next. (instead of boardwalk it landed on connecticut)

The game doesn't cheat- it has programming flaws. I see the same game piece showing up in my properties multiple times. I have it accept a code for a property I already have, then it gives me a totally different property. I have it tell me i've already played a piece when that property isn't marked as collected. I have had the website freeze up, and then the next day say I already played the piece when it's not accounted for. I finally spoke to the local macdonald's where I've known the manager for a long time, and they tell me that there are tons of complaints, but just put the stickers on the in-store hand out board and at least you will win when you have all of a set collected- that doesn't require the online part. As others have said, their india based online answers to emails always assumes it's our computers and that they need to be patched. I'm an IT professional and my systems are patched daily. In addition, nothing our computers can do should ever have THEIR database grant us properties that we don't have game pieces for, and vice-versa. It could be that the online database doesn't match what has been printed on the game pieces- that would explain most of *my* problems.

YES THE GAME DOES CHEAT,AT FIRST I THOUGHT THAT IT WAS ME, THEN EVERY TIME BEFORE I ROLLED I MADE SURE EXACTLY HOW MANY SPACES I NEEDED TO WIN, I NEEDED ELEVEN SPACES TO WIN $25,000, I ROLLED AN ELEVEN, IT COUNTED ME FOR TEN, I THINK THAT IT'S ###! AND THEY SHOULD PAY UP! I HAVE SENT THEN EMAILS, THEY WONT ANSWER THEM,MAYBE IF WE GO TO THE NEWS AND SEE WHAT THEY CAN DO TO HELP US, OR SOMETHING? I KNOW THAT THERE IS SOMETHING THAT CAN BE DONE ABOUT THIS FRAUD THAT MCDONALDS IS DOING, I EVEN HAVE WITNESSES.I AM NOT A HAPPY CAMPER, AND I DO PLAN ON DOING EVERYTHING THAT I CAN TO REDEEM MY PRIZE!

I also have tried to enter numerous codes. The game freezes upon registration and then tells me I've already used the code. I did manage to win a $19.99 downloadable game, which my son loves, but still. I don't go to McDonalds to spend money only to get a code that wont work.

It's true this game cheats. There have been a number of times that I counted while the game piece moved and it has been short. Today I should have landed on community chest which would have been a $5.99 free game download and it only went 7 instead of 8 spaces to a property that I had previously landed on and also ate up one of my codes without letting me roll the dice.

Everyone that has complained so far is completely correct the game cheats it steals a space from you I should won something a long time ago seeing as though own over 50% of the game board the game cheats ad its disgusting .

I do not have any evidence for or against the incorrect number of spaces, but if you people would actually read the rules that you agreed to in the first place, you might realize that collecting all properties does not instantly give you the prize. It simply enters you in a DRAWING to win the respective American Express gift card.

I have had the exact same problems, plus more. The way the board rotates while counting spaces distracts you, but when I double checked, I was right: The game piece did move the wrong number of spots, putting me on ones I'd landed on before.

Just now I attempted to enter 8 new codes. I had previously landed on only 8 of 40 possible spaces. Six times I landed on spaces I'd previously landed on, which is statistically next to impossible. I rolled doubles once, so out of 7 rolls I gained one new space. And two of my codes were ripped off from me because the system is so slow it hung up while it was processing my registration. When I tried to re-enter the code that had failed to gain me entry to the game, the game told me it was a used code, even though I'd never gotten through to rolling the dice. Having players enter a code before they register is just a scam to use up our codes. I've never played a game that required me to enter a code before registering before.

This online game is a complete rip and McDonalds needs to be sued over it. Count me in as the lead plaintiff.

The exact things happened to me. The number on the dice was not the amount of times it moved. It landed on a property I already had. The dice spun and and I finally got all of the pink and it stopped short without awarding me my 1,000 dollars. RIP OFF.

you mean inedible? not uneatable...sheesh learn how to spell

and what are you doing feeding your baby all of that greasy crap? even if it has lettuce and tomato on the sandwich that still doesn't make it good for you or the baby!

The best, healthiest salad was the Asian Chicken Salad. But you know McDonald's - as soon as the HEAT is off them for a minute, they go RIGHT BACK to their GARBAGE MENU.

I guess its time for another movie like SUPERSIZE ME.

Public humiliation is the only thing that McDonald's hears.

They only have the Southwest salad during the summer! It's back now and it is a great salad!

OMG! I totally agree that the Mcdonals salad is just so awsome! I lost so much weight while on the mcdonals diet. Untill they took it off I was loving eating salads everyday! YOU KNOW WHAT! ITS BACK! THE SALAD IS BACK!

I went to mcdonals 2 days ago and they got the salad back! I am so excitied! So now all I hope is they will keep this salad for ever and get rid of that nasty asian salad! Southwest salad is the best!
and you know what else, it only contains 430 cals with dressing included! Which is really healthy and good! And it has alot of protien, vegies, and everything that is so possibely tastey!
-Mindy

I am on a low carb eating plan, the MCDonald's southwest salad is delicious. I am on the east coast, and with some of their salads, the ingredients are often missing.
When they first introduced these salads, they included thin chinese noodles, tomatoes, mixed lettuces, snap peas, carrots edamame, and mandarin orange wedges in the Asian salad. This was a wonderfully healthy salad, crisp and fresh. Now you never see the noodles, you are lucky if you get a tomato and other ingredients are substituted. I don't like croutons in an Asian salad!
The cesear salad never had a tomato in it, the southwest salad(by far my favorite) is sometimes missing the corn strips or they will sub for noodles or corn strips...croutons! SOme local restaurants differ in the amount of iceberg lettuce they include in their salads.
Someone told me that in some areas there are central warehouses that make these salads and then truck them to the local McDonalds each day or every other day. I did call the customer service at McDonalds USA and they said all salads should be the same, you need to give them the store number where you bought the salad that was missing all the components. They will contact that restaurant and talk with the manager.
More aggreviating than anything is to buy a salad at the drive thru and find that the kids behind the scenes did not include utensils, napkins or desssing!

if you want to lose weight...dont eat any of their food. its pretty simple right?

The Southwest salad is not gone! I was in Destin, FL recently (Jan, 2008) and they still have the Southwest salad on their menu there. They don't have the Asain salad though. I was shocked because I was told that they stopped making the dressing which is why the salad was discontinued. What a crock!

I agree that Southwest Salad was a remarkable product and I was eating several each week. I was terribly sorry when they removed it from the menu. I have contacted them on several occasions; after one of these they send me a couple of coupons for free sandwiches. The Southwest Salad was my diet staple and I am now gaining weight again. They have lost my business until it comes back. What can we do to start a grass roots campaign that McDonald's will hear?

I too was very disappointed that McDonald's stopped selling the Southwest Salad. It was the best thing on the menu. I wonder why it is no longer available.

I agree that salad is incredible! The best item on the menu. It needs to come back!

I’m not sure who keeps an eye on the McDonald’s staff but this has been going on for years at the Fremont, Ohio Rt. 53 McDonald’s. The management there has been getting its employees from mainly family members making it impossible for more qualified people to get a job and it makes my blood boil. Its a long time coming but I feel if the higher ups at McDonald’s checked their management they would find out what is going on there. One of the managers cousins also attacked a customer outside the McDonald’s because he was allowed to do what he wanted.

In my opinion also that McDonald’s is one of the dirtiest I have ever seen. Also in my opinion allowing more than just family to work there would open up jobs for other families who need them. Maybe someone should look into this past employees and present to see just how this McDonald’s is being used for personal needs. To let this go is wrong and to allow this manager to continue to work for McDonald’s is just wrong. We’ll be checking to see just how McDonald’s really cares about the quality of their customer service.

I stopped at McDonalds on singing hills with my grandkids the three of us odered meals that had fries. I took them up to the counter and asked for fresh fries because what we got were cold and not even warm. The person that apeared to be a mgr wearing a black shirt tbe rest wore red shirts. I was told it would be 3 min. Then I saw the mgr dump are fries back in tne warmer then scooped them back up to reserve and stuffed them back in fry containers. he saw me watching so he threw all them away after he refilled and set the old back on the fry holder. Then deep fried more. not friendly at all just got a rude look and no apology.

Just before 6pm & again just after 6pm on Nov. 28 a homeless man came into mc donalds walkied over to the area near the restroom & attacked another homeless man hitting him in the head & face, threatening his life & throwing a chair down. This was done in front of customers & a male mc donalds employee just stood there walking back & forth.The male manager calling the attacker by name asked the attacker to leave. And the attacked walked out the door.

Then moments later the attacker came back in mc donalds & the manager again asked him by name to leave the attacker did not leave this time. The manager went back through the door behind the counter. The attacker then attacked the same homeless man again in the same area near the restroom. Hitting him on the head & face & threatening his life. Then he walked out the side door nearest the restroom. There are cameras that can completely verify the entire incident that I witnessed along with other customers.

My question is why did the manager NOT call police. It was clearly an assault in front of cameras in a public place in front of paying customers. This behavior does not make customers feel safe. I know they try to help the large homeless population in the area but a crime is a crime. I need to know that behavior like this will not be tolerated.

I drove through McDonalds at Malden MO and bought two ice cream cones and a caramel apple sundae with my daughter and my 3 yr old son. The amount was 2.66 I paid with 2 dollar bills a quarter 4 dimes and 1 penny she didn’t give me a receipt. I pulled to the other window and was questioned by three people about paying, then the manager questioned me and by that time I was aggravated and I repeated that I did pay and she called me rude. They finally told me to go I guess they must have looked at camera or counted the door.

I was never apologized to. I stop there every morning on my way to work, I had my sons birthday party there in february and bought him a happy meal earlier. I never complain about anything but this was embarrassing and they were hateful. I just thought you should know.

At this point in time, I will for the last time give detailed information to the numerous complaints I have with a specific location. (Lakeside, california, along hwy 8 east, off los coches exit). The franchise nor the corporate co. Will ever help or remedy. Given numerous chances, having numerous errors, literally ripping ($) you off, our family is done. Not only with ‘this franchise’, but no longer will mcdonald’s get a penny from us in the future. This I promise!

I need to say, we are not whiner’s, complainer’s or looking for a freebie. For @ least two years @ this franchise (Lakeside, california, along hwy 8 east, off los coches exit) we have experienced cold food, wrong food and not getting the food we ordered and paid for, before finally logging a complaint (By driving back to the site to try to remedy – to no avail). Given “we are so sorry - will never happen again” and yet it happened again, “your wrong”, (Even given a receipt showing the factual truth) & told to come back another day to talk w/the manager.

The last.. Employees laughing and snickering blatantly to your face. Why – because hey…. We are mcdonald’s, there will always be a customer behind ya. To be so dis-respected (On numerous levels) the contact with corporate was ignored and given no response. Kick me once, shame on you – kick me after, shame on us. I got the message…. All good. Tomorrow it is all about subway! Better nutrition anyway.

To franchise manager of (Lakeside, california, along hwy 8 east, los coches exit) you are a pathetic business-person. To corporate mcdonald’s – shame!

Due to the line of work I am in, I have to work several Saturday’s as well as public holidays. Mc Donalds on the P91 road in Kempton Park, is en route to my place of work. Because they are 24 hrs, I usually buy breakfast items at this Mc Donalds. I really enjoy the Chicken fold over wrap and prefer this item to any other on their menue. The Chicken fold over contains lots of lettuce and two tomato slices amongst other contents.

My complaint is that the lettuce leaves are not fresh. You can smell that the product you are about to eat contains some spoilt food. The tomato slices are also not fresh, they smell sour. One bite of the Chicken fold over is enough to make you not to want to support Mc Donalds. This morning I thought, ok, I know that the fold over is not as fresh as it should be, so I opted for the MC Chicken burger and I also selected the Sausage MC Muffen.

The service was really fast (under 30 seconds), while I was paying for my order, the parcel was already dangling at the collection booth. When I took it, I could smell the lettuce leaves…. Upon taking the first bite, I could taste the spoiled leaves, when I opened it, I found wilted yellow to brown lettuce leaves mixed with fresher green pieces umongst the thick mayo layer.

Aargh………. Luckily I still had the Sausage McMuffen to eat. The bottom line is, don’t eat anything with lettuce or tomatoes on it from Mc Donalds P91! Eat what you don’t like much seems to be their motto, at least, this is the message I got.

Can someone please investigate this complaint, I have experienced this problem multiple of times and if Mc Donnalds P91 can resolve this issue, I know that they will retain and gain more loyal customers.

I am an asian and use to love eating macdonalds, had a fillet o fish meal everyday. Last week i went to macdonalds i was refused to be served as the staff in macdonalds are claiming that the the fillet o fish meal is not suitable for vegeterians as the staff are not doing thier job properly, because at the end of the day when they filter the oil out to clean it they are not keeping the fillet oil separate and are filtering it with the rest of the other food which means contamination. I am very disappointing to the fact that up until now i have been eating something which is not halal for me, and the fact that the staff in there are not doing their jobs properly.

This review is about McDonald's services. Whether or not the OP is seeking employment is irrelevant. Go troll somewhere else.

you seem to be spending a lot of time trying to get a free housing. Perhaps using that same energy could be used getting a job...

did you contact at this email address?
drit9753@yahoo.com
she is the manager and can give you satisfaction

I'm not sure that anyone reads these comments that can make a difference but I'm willing to try. I have to ask McDonalds why they changed their muffins? Your muffins were so good and our family ate lots of them, now you have changed and I've tried the new ones twice, first time I thought it might be a bad batch half baked but nope the second one was no better. I've heard several people complain about this including McDonald's staff. For the love of God don't change your coffee it's the best just wish I could get an eatable muffin to go with it!

my complaint is...We go to mcdonalds resteurants about twice a week;and we mostly order a coffee and muffen. The usual waiting time is 15 minutes, and sometimes an half hour which is fusterating.Today dec.21st 2016 we not only waited about 25mins.but they over charged us. we came away paying over 6.00 dollars for 2 coffee and 2 muffens. The carbonear resteurant is very disorganized, and many customers behind us were upset also.My address is box 118 salmon cove blvd nl. a0a3s0 Linda Anstey wanstey@gmail.com

my husband went to macdonalds in Kitchener on Ottawa st. in the plaza. it was Wednesday night at about 1140 and ordered a quarter pounder. he was told that no quarter pounds any thing else. so he got a big mac with no cheese. the big mac was not up to standards. it did not have the spwcial sauce, picles or onions on it. the customer service was terriable. the girl who took the money and gave food was rude and said that they threw the quarter pounders out. and that they close in ten minutes. I have worked in food service and never have I shut down the grill before 2 minutes to close. also always had extra on table in case f last orders. it was not satifiactory service and the vurger was terriable. thank you for your time and hope the girl gets fired and the macdonalds team is more aware to customer service.
thank Mr. Steve holden

We go to McDonalds practically every day, sometimes 2 or 3 times a day. Over the last couple of months, I have been taking account of the operation at
this particular Restaurant and I have found the following. Depending on which cahier you get, you will not get the correct order, you will be short changed, but the extra money will be immediately returned if you tell the same cashier. In addition the television is on, sometimes if it isn't out of wack with the satillite (can't they set the dish correctly) and is always on the AMERICAN CHANNEL C.N.N., Do they not realize "THIS IS CANADA". They have two (2) TV GAME MONITORS, for over a month only one (1) has been operating, in-fact it is torn apart sitting on the customer table. Another matter is on practically a daily basis they keep moving the "HANDICAP PARKING SIGN", to make room for deliveries. The one thing that really gets me and a lot of other customers is, "One till being open, when the service area has people crowded up to the door", will not open until the crowd is bickering and complaining. Even now with the new order machines operating, a second till only opens for those using the machines, for one (1) minute to collect from those using the machines, one at a time, then closes, including when it is so crowded a person has trouble moving. IS THIS HOW McDONALDS OPERATES OR DOES IT NEED A HALF-DECENT MANAGER. And if I only order COFFEE, I can wait twelve (12) minutes
to get it, while McDonalds staff are visiting, this has been reported to the MANAGER (if he ever comes) and staff numerous times. WHAT IS THE USE OF COMPLAINING, NOTHING IS GOING TO CHANGE (not with the restaurant Administration, as is). You might just as well tell customers,
"WHAT THE HELL THIS IS McDONALDS" From: John Boy

My husband and I went to McDonalds on two separate occasions for breakfast in the last two weeks. The first time we got there at 10:55 and was told they would not serve breakfast as it was too close to 11 AM and then breakfast would be over. I didn't kick up too much of a fuss because maybe my watch was wrong and happily went somewhere else for my breakfast. Last Sat. takes the cake though. I was at a different MacDonalds in our area for, you guessed it, breakfast. It was 10:45AM so we had plenty of time. The line up was long but nothing seemed to be happening. Then, bang, the menu changed to their burgers and fries etc. The guy in front of me tried to order breakfast but was told no. Then they went to check to verify and still said no. It was NOT 11AM yet, and there were A LOT of people waiting in line for breakfast who had not been served yet. The guy in front of me even said guess us the egg mcmuffins you have sitting there that you are going to throw out and then still said no. I said it is not our fault you couldn't push us all through by 11 and that we shouldn't be made to the disappointed ones. Just serve us breakfast and we'll all be happy. They just stood there looking at me like I was speaking a different language. Now I'm not one to complain but this is TERRIBLE service! What ever happened to making sure a customer was happy? I know a lot of people in line left that day. As much as I love McDonald's I'm not sure I'll be going back. I think A&W is just down the street and I bet they'll be MORE THAN HAPPY to serve me breakfast, especially knowing that they may have won me over from McDoanlds. Not a happy camper in Halifax NS!

I ate at the McDonalds at Argyle Mall London Ont With my daughter and granddaughter We ordered chicken nuggets and as soon as we got home we were so sick and it lasted 3 days. I phoned the McDonalds and they didn't care. They said to try it again some time and hope the same thing didn't happen again.3 days of being sick and the company does not care.

Wrote a complain about the manager on Austin street, in Coquitlam, B.C. Tried to send it to this email address: success@mcdonalds.ca and I got a message back from postmaster that says: undeliverable,

That doesn't make sense. I was able to add this email address to my list of contact. Doesn't it means that it's a valid address.

The manager at that McDonald is very rude to people using their laptop and staying there a bit too long.

He's on a bit of an ego trip. and is friendly to his little group of regular customers.

Should get a big crowd of people with their laptop occupying all the tables and ordering only coffee.
I'm hoping this complain will reach someone at head office.

Carole