Best Buy
reviews and complaints

My husband bought an expensive flat screen TV in 2005 at Best Buy. We were asked if we wanted to buy the extended warranty on what was originally a $6, 000 TV. The extended warranty was approximately $400 at the time. In 2008 just before the warranty expired the "panel" started to show what appeared to be "rain" lines running through whatever show was on. The technician was shocked at the replacement price of over $7, 000, he said it was a good thing we bought the warranty. I of course renewed my warranty for another almost $400, for another 3 years.

Now, it's 2011, the 3 year warranty will expire at the end of this month, so I called Best Buy to purchase another extended warranty. I was surprised when the Geek Squad agent asked if I was sent an invitation, I said, no I hadn't. The agent then told me he was sorry, but since I wasn't offered an "invitation", I wasn’t allowed to purchase another warranty. He apologized profusely, but told me that it was company policy and there was nothing they could do.

I said that I now have a TV that my husband who passed away this year; had to have, and I’m stuck if something happens to it again. I was told that if that happens I can bring in the TV in and they’d be happy to fix it, but I would just have to pay "out of pocket" for the repairs.

I said, that this seems like a scam that you can only purchase a warranty once, by "invitation" and it's too bad if the product breaks down. You now have to buy a new one.

So not only are product made with an "expiration date", you can't buy a warranty to cover repairs after the first 3 years, at least with Best Buy. Seems they are counting on the short life span of the product, so they can soak you for another over priced item. Their excuse was that technology changes and they couldn’t be responsible after a certain time passes.

I would think that they could at least offer a warranty that covers half of the repairs or something. Now that $6, 000 TV can probably cost $2, 000, but the repairs I would imagine, would be cheaper too.

Most if not all our home electronic products come from Best Buy. I similar thing happened with my printer this year. I’m so done with Best Buy.

Ex-Best Buy customer

I had purchased a Samsung LCD about an year ago on boxing day 2010 at a BestBuy store in Ottawa. I had also purchased an extended warranty for 3 years. Its not even been an year and i tried to call bestbuy customer service about my TV as i was having a problem with my resolution. My tv changed its resolution automatically when i connected my PS3, It changed from 1080 to 720. There is no way i amablke to change the resolution back so the representative from the customer service department told me i need to call GEEKsquad. It is what they call their tech-support. So i called them and they wantedto charge me $99, just to come to my house and change my resolution. I am a student and i dont expect any store to charge customers for their after sales service even tough they have also puchased an extended warranty. I clearly denied paying it and also offered them that i would bring the tv myself to the store and if they could help me there. Theydint even approve of that. Now i am stuck with an amazing LCD with a very ### resolution which cannot be changed untili pay them more money.
Doesnt make sense for such a warranty.
I wish i could take off the 1-star that i have rated best buy cuz nor do their staff have manners on the phone with their customers and nor do they have good communication skills as i was transfered 8 to 9times on that one call for such a small issue and still unresolved.
Very bad after sales service.

I had a very negative experience purchasing a car audio system and installation package online. There is very poor coordination between bestbuy.com and the actual stores. The store had no idea how to process the "redemption code" on the installment package.in addition, the website did not tell me everything I needed to purchase (Parts etc) for my particular installation to happen. And, when it all came down to it, they were about to install the wrong deck in my car that had fewer features than the one I paid for. Long story short the situation had to become very tense to get my money back and this was after two different 1 hour long stays inside the store talking to managers and being on the phone with bestbuy.com.in the end, neither manager nor the.com folks knew how to get me the money back without significant inconvenience to me. A best buy associate who was just passing by us as the situation escalated came to my rescue and had my money refunded in about 5 minutes. This speaks to a signficant breakdown in training, communication and processes to reduce customer abrasion. This was my second very negative interaction with best buy in general. I have never filed a report with the bbb in my life. Today will be my first.

After 8 years of exceptional service under new mgnt i was set up for entrapment, discriminated against, held against my will, put in knowingly life threating situations, put up with the word ### harrassed on a daily basis, witness to known internal theift and defrauding of customers, drug activity buy mgnt, witness to dishonest acts againt employees and customers.i was wrongfully suspendid on the spot no disscussion after 8 years for absolutely nothing.with out cause, and have the live suspension on audio.which they didnt know off.followed by drug dealing brother of mgn involved a non employee etc..2nd 3rd and fourth party actual words of noticible discrimination ive fallen victim to a setup confimed by an inside mgn who was affraid to speak up for me.i had an issue that was presented to hr pulled back by general mgn. as well as a list of offense given to me in black and white of what not to do.i have a well documented time line of events that are just wrong and illegal and direct violations of civil rights.victim of fraud on a workmans comp claim that thier own doctors approved and recieved nothing.suspendid on the spot with no pay.and deffimation of character to another potential employee.

Bait-and-switch. Trademarked name brands are advertised, but inferior generics are shipped. No cooperation.

Smart Circle at Best Buy is a terrible organization with which to do business. I do not recommend using them to sign up for DirecTV service. They do not stand behind their representations. They waste your time in endless transfers to various departments to resolve your issues, with the net result of a huge loss of time for you at no cost to them. They do not disclose all the additional charges that will be added to your bill for installation, or the sneaky ways they try to pressure you to sign up for services you don’t really need. Their telephone representatives are very pleasant in engaging you in discussion, but in the end, they are not very responsive to your concerns and unable to resolve any issues without the transfers to other departments as described above. I have returned equipment and discontinued service. If you want DirecTV, go to them directly, not through Smart Circle at Best Buy.

I purchased a digital camera two weeks ago, on October 1st 2011 to be exact, from a local best buy store that was intended as a gift, however, circumstances stopped me from attending the event and therefore I no longer had any use for the camera. I went back to return the unopened item to Best buy on Sunday the 16th of October 2011 but I was told that the return period expires 14 days after purchase, therefore it expired on the 15th which was 1 day before. I was never advised of this new policy they have when I purchased any of the electronics that I bought from Best buy this year and I think I should have been even if it's printed on the receipt as was pointed out to me at the time of the return. I tried to get the store manager, a woman called Amanda according to her tag, to give me at least store credit or exchange for something that I can use, however, she gave me nothing but attitude and treated me as if I was an annoyance to her. She even ignored me and waved me away and would not respond to my queries until I got upset and asked for a different manager. Yet, she refused to give me access to someone else stating that she is the only store manager at which point I asked for the corporate number to file a complaint. Once I had the number, I left the store and immediately called corporate and after about a 10 minute wait I spoke to a lady in customer relations about filing a complaint and resolving the return issue. She seemed willing to grant my request and made me believe that the only obstacle is the fact that she couldn't call the store because the lines at their end were tied up. She did however promise to call me back within 24 hours with an answer. When I didn't hear from Best Buy the following Monday, which was yesterday, I called them today, Tuesday October 18th 2011, to check on the status. But after a very long wait I spoke to a different lady who put me on hold again only to tell me that she called the store and they refuse to allow the return. She even suggested that I sell the Camera on ebay. I finally told her that they have lost me as a customer, someone who spent over $3000 in their store this year alone, however, she seemed not to care making a remark about not having a record of my spending or something of the sort since at that point I no longer wished to have any dealings with Best Buy. I do not know how this store can afford to stay in business but considering their attitudes and behavior toward customers I doubt they will survive much longer. I cannot help but wonder why anyone would wish to pay a higher price when one gets this type of customer service. As far as I'm concerned any other store including online ones are a better bet than Best Buy. Respectfully,

Linden moe fraud alert. Not america's elite realtor. Warning linden moe is a fraud.

Linden moe will sell your house guaranteed.
Or he will buy it? Not exactly.

If you have a home to sell or are looking to buy a property, this is good news. The bad news? If you happen to run into america's elite real estate in jersey city, nj. , be particularly careful with an agent named linden moe. This person has trouble written all over him. Let me begin by telling you that my family's plans of buying a property in this area was ruined by this person who goes around ruining peoples lives. Before we tell you what this person has done to us, we did a little research since my husband happens to be a police officer which this agent did not know about until he decided to prey on his next victim and stepped on the wrong toes. Now, being that we are taking this person to court, we will not reveal names of people that I or my husband have spoken to in order to protect the integrity of the complaints that we are filing against him since we are getting statements from other people that mr. Moe has caused problems with.

First, we decided to inquire about this agents employment history and we ran into a few blogs that this agent had posted on the internet and my husband, being in the field of detective work notices a few things about this agent's blog about this company that he used to work for. He notices a few details about the character of this person which is consistent with the complaints that we are filing on him which includes fraud, theft and overall trouble that makes us wonder why this person is still licensed to begin with. My husband notices that number one, on this blog of his that mr. Moe is really trying so hard to get into his previous employer's personal business as opposed to sticking with a straight out complaint. First, he rambles about his previous employer's personal finances as to wanting to embarrass him. He actually goes to the court house to post a dispute or eviction about some mansion that his boss was living in, then he begins to post personal bills that only the company would normally only access to. Example: he post's 2 or 3 different copies of bills that the company receives I assume on a monthly basis and makes me wonder how mr. Moe gets a hold of this. Isn't opening and stealing company mail or accessing private billing information such as those mls bills that he is claiming the company owed a crime? Typical of someone who is used to stealing. I am wondering why his boss did not file charges on linden moe for opening his company mail but that's none of my business. In further inquiries about mr. Moe, we did find out that shockingly, his boss had in fact filed criminal charges on mr. Moe for terrorist threats to him and his family where mr. Moe pleaded guilty to a reduced charge. Now we are starting to see the character of this person. This can be confirmed by calling the new jersey real estate commission at [protected] and they will tell you that they received a fax about this incident and are looking into this and that in fact will suspend his license for mr. Moe not notifying them of this incident. We actually obtained a copy of this incident at the bergen county courthouse to verify this as well. I am assuming it's only a matter of time that this dangerous agent will be practicing real estate and representing the public.

In our effort to gather more information about the character of this agent that we were dealing with to support our case, my husband was able to contact someone who was working at his previous employer prior to america's elite real estate in jersey city and this person did confirm that mr. Moe was fired due to the fact that upon the company's internal file review, he had committed fraud on over a dozen real estate offers and or transactions including falsifying buyer and seller signatures and dates in an attempt to bypass the company's compliance department to get paid. This person told me that in short, that mr. Moe's and about a dozen other agents out of the companies 350 agent's original files did not match the actual closing files that the attorneys had and that "mr. Moe's and the company's general employment contract did not tolerate fraud and did include monetary penalties". End quote. We can also see that mr. Moe targets the new company that his previous employer's wife owns and really find it distasteful that this person's obsession towards this family is strait out a bitter outcome for him being fired and or not being compensated for doing fraud. Typical of a person who thinks that they should be compensated for causing harm to others. Not just the company's liability, but the poor buyers and sellers who one day will find out that there are documents out there that were altered by mr. Moe. What is this guy thinking? Does his new employer even know these things? I would think not since this person is a liability to buyers, sellers employers and the general public.

We will now tell you what mr. Moe and his fancy websites are not revealing to the public until they become a victim of his actions like we did. It makes us wonder how many other people this agent has taken advantage of. But like they say, what goes around, comes around and if you happen to have had a bad experience with him, we urge you to contact us.

My husband and I were interested in purchasing a property in the jersey city, nj area and drove by a company called america's elite real estate in jersey city. We decided to call and were given an agent to work with. When we met linden moe, we were a bit skeptical since my husband being a police officer did notice mr. Moe's eyes were a bit hazy and red but we looked passed the possibility of him being on drugs. What we really did not find normal is mr. Moe's uncleanliness including long, dirty finger nails and the fact that deodorant was not part of his agenda. Not a good first impression of a real estate professional. Nevertheless, we went to see 3 condos with him. He made us sign what's called a buyer's agency agreement which he explained that it was a form he used to show buyers properties. We, not being in the business and trusting we were not going to have problems went ahead and signed it. We took a look at a few condo's and decided to place an offer on one of them. We filled out the offer and mr. Moe requested $1, 000 deposit to place the offer. What we found a bit strange is that he said that the $1, 000 should be in cash since he has had problems in the past with buyers bouncing the check and it's the only way he works these days. We did that and he said that the contract / offer serves a receipt. He then referred us to a mortgage company calle nfm lending, national fidelity mortgage and we began to communicate with a loan officer named amy mannon. When we received quotes from them, we decided the points and the overall costs were too high and told mr. Moe that we were not comfortable with that company and decided we were going to shop around. This seemed to have frustrated him as if he wanted to force us to get a mortgage through them and my husband did not like his tone of voice. After giving it some thought, we decided we did not want to work with linden moe for one minute longer and withdrew our offer on the condo. Mr. Moe threatened us that if we withdraw, that the $1, 000 we gave him is non-refundable so to do whatever the heck we wanted. That the form that we signed with him allows him to get paid even if we back out and do not purchase anything and then he hung up the phone on us. My husband and I were shocked in dis-belief that a supposed realtor would treat us this way. We called his broker at america's elite real estate and she simply stated that she does not have any record of this transaction or any deposit.

We are outraged about this and more so that mr. Moe is not even picking up his phone. We have left him numerous messages and have even hired a lawyer to try to recover our money. We do not suggest anyone work with this america's elite real estate company who basically has no control of what their agents are doing out there. This linden moe character is stealing people's money. Worst than that is that when we decided to press charges and looked up his websites www.Njvipbuyer. com which now redirects to www.Gardenstatehomesearch. com www.Hudsoncountyrealestatechat. com and www.Bestbuysinnj. com we noticed that he is advertising "he will sell your house guaranteed or he will buy it" and that he is a "professional investor" or the latest one, "rockstar agent". Lol. This raised another red flag to us and decided to call one of the sellers that he had a listing with and explained what he had done to us. The following paragraph will shock you when you hear what this seller had to say.

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"i am no longer selling the house and I don't want to hear his name or want anything to do with this creep. This guy shows up to my house after I tell him that I am in pre-foreclosure and that I need assistance in selling this house. I figured that since he was advertising that if he doesn't sell it, that he will buy it like he says. After months of no activity selling my house, you know what this creep tells me? He tells me that to sign a quit claim deed which will give him the right to sell it differently and that when he closes, that he'll throw something at me when I vacate the house. Can you believe this chump? Calling himself a professional investor? He should call himself a professional thief trying to get people to sign their deed over to him. But I ain't no sucker, I rather go into foreclosure than to fall into linden moe's trap. He's a f***ing shark and I hope he gets caught with his gimmicks and real estate schemes". End quote.

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So there you have it readers. Just as we figured. So far, just by speaking to a few people, mr. Moe is a thief and a shark, a creep, a liability and an overall bad person to deal with or be around. Don't be fooled by his's fancy websites and his fake personal testimonials about himself. It's very easy to put out blogs and websites saying good things about yourself and bad things about other people. Before you know it, he's going to say that this blog is a fake complaint about him and that someone else other than an upset buyer wrote this. I'm sure that his real estate schemes are catching up to him and more complaints will follow this complaint. It's inevitable. This guy is bad news and I feel sorry not only for buyers and sellers but for the company that he is working for since he is giving them a bad reputation. I for one will never step into that office or work with any agent from that company as long as linden moe is working there. We should have known this guy was bad news the moment we ran into him.

Here's our testimonial about mr. Moe.

Linden moe is the worst real estate agent to deal with when buying or selling a home or even coming across him as a person. This person is a loose cannon and should be reprimanded by the proper authorities for fraud, stealing peoples money and by misleading sellers in foreclosure to signing quit claim deeds causing them to lose their homes and getting evicted.

Realtors and companies follow us here: http://twitter. com/lindenmoefraud

When I purchased a cell phone, the clerk offered a replacement warranty and said all we had to do if there was a problem was bring the phone in and they would replace it right then and there. I paid $15.00 for the replacement warranty, phone broke, took it in and was told it didn't work that way. I would have to send the phone away, wait for a gift card in the mail, and could then purchase the new phone with the gift card. I would NOT have purchased this if the clerk had been honest about how the replacement warranty worked. I feel like I've been "had". Clerk simply lied and I took him at his word. There's no way I can be without a phone while snail-mail honors the warranty so now I'm out the cost of a new phone, plus the $15.00 useless warranty.

I bought a Sony TV by trading in my old TV and got 300 dollars discount which as per the sales associate is from the Ontario Govt's campaign regarding old TVs. Before purchasing the TV, I asked the sales associate about the return policy in case I don't like the TV or if I get a better deal from somewhere else so that I can pick up my old TV back and he told me that they will not give me back my old TV rather they will give the 300 dollars that Best Buy will get from the Ontario government. I was there with my two other office colleagues and we were quite surprised with this incentive. So one of my colleagues asked him at least 4 times that if we return the TV then we will not get back our old TV rather we will get 300 dollars for that. The associate wanted us to sign the deal asap and he reassured us multiple times that we will get 300 dollars and not the old TV. After we bought the TV, I got a better deal from Costco and I bought it from there. So I went back to Best Buy showed te associate that I got a better deal from Costco and showed him the receipt as well and returned their TV, the associate refused to give me 300 dollars that he promised earlier. He totally denied that he ever said something like that. I called my colleagues and have them talked to the associate and his store colleague. They reconfirmed that this was exactly what the associate said in the beginning. I was not much concerned about my old TV or 300 dollars but about the commitment and words of the associates that he made while selling me his product. I called their manager, he listened to me and refused to help saying that his associates can not say any such thing. Then the general manager showed up and his attitude was quite aggressive and humiliating. I was totally in shock that a company with such a repute can have these kind of dishonest employees and rude, ill mannered and aggressive general managers. I cursed myself when I came to this store to make this deal and now have to bear all this humiliation in front of my son and other people. They were keep on making fun of me. One of my colleagues, who was there initially when I bought the TV showed up as he lived nearby and started telling the General Manager that whatever I said before was true and happened in front of him. I was standing at a side now and cursing myself when I came to this store to get all this humiliation. The general manager all of a sudden told me to leave the store otherwise he will call the police as I used "abusive language" against him. That was another shock to me, I tried to tell him that I didn't say anything bad to you or your associate but he cut my words and in his abusive and rude tone asked me to get out of the store right now and that I am banned to enter in any best buy store. I was in state of total disbelief that this can happen in Canada that people can lie right at your face, I tried to talk again that sir I didn't say to you anything, I was talking to myself but he cut me again in the middle and shouted at me and stepped against me as he will hit me and also asked his store colleagues to call the police. I didn't say any word and left the store without saying any word with a great sadness of all the humiliation I had to bear in front of my son. I can't imagine that businesses with such great names can treat their customers like that and they have management who can literally bully their customers. I don't know what to do and who to present my case. So I thought to share with you guys so that you may careful when you make a deal and better get things in writing. Their general manager has "banned" me to enter any Best Buy store. I am thankful to him but will I go to Best Buy ever after this treatment ? I don't believe so. They are big company, it makes no difference to them whether I shop their stores or no but I think bad reputation does matter.

I am extremely delayed in posting this complaint, but due to another extremely unfortunate experience with greatest Buy, it compelled me to make a point in letting the public know how the company truly operates.

Let's start with today.

My husband and I own/operate a small company of about 15-20 people. Although we were at capacity, a woman came to us basically begging for a JOB, and we caved. We were out of computers, so we high-tailed it to greatest Buy, the closest location selling computers. (Might I add if we weren't in such a rush I would NOT have opted to shop here!)

So we found a full workstation for sale at $599. We get to the counter, check-out, and low and behold… they don't have the monitor in stock. Credit card already charged, (conveniently) and wham – no monitor. We additionally didn't notice at first, but they added a $59.99 service fee without advising us or getting our consent. They had to do a seperate credit to our card for this overcharge.

So they tell us the monitor will come in a shipment at 5:00pm that night. Meanwhile, it's a 20 minute drive from our home to make the trip back. Rather inconvenient for their error, I might say. Doing as told, we arrive at 5:15pm. Shocker… no monitor! I'm not going to lie, I embarassed my husband and demanded a replacement monitor, or they could pay for my gas and time to/from their store, plus a day's interest on my credit card for charging me without having the items available.

Finally a manager came over to replace it. Amusing, but they wanted to do ANOTHER charge to my debit card – for the full amount. WARNING: This is classic greatest Buy behavior. Both charges will hit your debit card, and it will take up to 5 days for those funds to reverse. So basically greatest Buy/your debit card company sits on your MONEY interest free, while you lose access to your own CASH. I called them out on this, and magically the Manager found a way to rering it without having to charge my card again.

Now moving on to over X-Mas:

My husband's Uncle is an elderly man, with absolutely no computer savvy. We sent him $700 to buy himself a laptop for X-Mas, as after being out of work for 12 months, he finally had an opportunity to help operate a landscaping company. We figured the computer would help him stay organized.

He took our CASH and went into greatest Buy, telling "Kevin", the Sales Rep, exactly what he was looking for. He indicated he wanted the smallest/cheapest laptop they had. (Now mind you that greatest Buy was advertising Netbooks, etc. for $199 over Christmas.)

Kevin convinces Uncle that he needs a 'certain' laptop in order to operate the internet. (LIE!) He additionally tells him that he has to sign-up with the Geek Squad in order to use the internet, because ONLY greatest Buy can get him an email address with Google. (Are you kidding me…?)

Some of this sounded so ridiculous, we told our Uncle to wait until we flew home to check things out.

When we got there, the computer wasn't even out of the plastic yet. The package had been taped shut by greatest Buy with green tape.

I look at the receipt, and they've charged him $549 for the laptop, $129 for Geek Squad, and $79 for some anti-spy software that "Kevin" indicated our Uncle just HAD to have or the internet wouldn't work right. What a joke!

So I walked into that same greatest Buy, and place the computer on the counter to return it. Afterall, it had never even been turned on. The "Manager" tells me we should look for an exchange, so we did. We were advised if we didn't find an exchange, there would be a 15% restocking fee. We were fine with that. But, if you haven't guessed… everything was out of stock. There was nothing equivalent or less expensive.

We went back up to the counter, and the Manager of the Geek Squad comes strolling up to the counter with a mouth full of food, telling us it will be at least 20 minutes while they inventory the computer. So we wait.

We're called back up to the counter to THEN be told we couldn't return it. Why? Because it was already opened. Ummm… yes it was opened. By the Geek Squad he was told he just HAD to have! (They additionally lied to him and told him all he had to do was turn it on and he'd have internet. Bull! A total and complete lie!) I indicated I was confused… Why did the Geek Squad have to spend 20 minutes 'scrubbing' the computer if they knew within the first 5 seconds it was already opened and we couldn't return it?

I then questioned for a refund of the Geek Squad fee and this virus software – still in the case. This Geek Squad Manager, (now chomping gum in his mouth) told me he bought the software, and he couldn't return it. I couldn't even know the guy and questioned him to take his gum out so he could articulate properly. He told me, (and I quote) "I need to deal with it. He'd rather be chewing gum than have terrible breath, and he never gets a chance to eat." Wow! This is my problem HOW?

So after being berated, they handed us back the computer box.

We walked towards the front door, and I stopped to request the Security Guard if he could get me the Store Manager, not just some Geek Squad department Manager. Meanwhile, while walking to the door, the bottom of the package fell out, and the laptop goes crashing on the floor, plastic pieces going in all directions. Apparently the lovely Geek Squad didn't package the computer right, leaving out all the protective packaging. The computer lay in a pile on the floor.

As the Geek Squad counter witnesses this all, they send over a 18-20 year ancient black girl, complete with sagging pants, ghetto personality/vocabulary, and head bob. She tells me that SHE'S the Manager, albeit her shirt says Customer Service Associate, or something of the like. She tells me that we need to leave the store, the Manager is busy, and that there's nothing they will do for us. So we walked out with broken laptop in hand, worthless software, and over $100 in bogus Geek Squad fees.

Want to know the most fascinating part? Not once did they request whom the sales rep was to see if there was a sales/Management issue. Not once did they want an explanation of what occurred. And even better… as I walked out the door they were still trying to convince me that without paying for the software or the Geek Squad fees that our Uncle wouldn't have had access to a Google email account.

On August 6, 2011 I went to the Best Buy in Hyannis MA to purchase a laptop computer.
I was purchasing the computer to use for a new job. I explained to the salesman named Dominic that my employer required me to have a computer with a 32 bit operating system.. Dominic said "Oh they don't make those anymore. The Toshiba computer you are interested in will run 32 bit programs". Since Best Buy claims to have computer people with outstanding technical expertise I accepted what the salesman was saying and purchased the machine. However, it will not run the applications required by my employer. I subsequently found out that 32 bit operating systems are available. I returned to Best Buy on Sept 2, 2011 and spoke to Best Buy manager named Phil. Phil informed me that I could resolve my problem by purchasing Windows 7 software with 32 bit operating system. The cost of the software was $199.99. I explained that I was misinformed by Dominic and Phil said "We are aware that there are 32 bit operating systems but Best Buy doesn't sell them". I asked Phil why Dominic didn't tell me that. Phil said "Our sales people don't know everything about computers." I asked Phil to provide me with a discount on the $199.99 Windows software since I was misinformed on the purchase. He offered $10 off. I think I deserve better resolution. Thanks, Pat

We are loyal Best Buy customers.We purched two apple lap tops, apple dest top, a number of printers, cameras, ipods, ipod touches, and game systems and accessories. When a sign went up saying Best Buy would match any price, we went to hhgregg found a Lg 32 inch hd 1080 TV we took a picture of the tag and went to Best Buy.
The sales person said they would match the price and we could use our rewards certificate to apply to the cost of the Lg TV, However the picture we took did not include the model number.
The sales rep said to go back and take a picture of the complete price tag including the model #, price, make etc. We went back to hhgregg, took a more complete picture, and returned to
Best Buy. We added a few other purchases along with the TV. The sales rep rang us up and called for a price override. The manager said to his employee that he would not do it from a phone picture. We were standing infront of him and he did not address us. The sales rep said they did it all the time as long as the tag had complete information. We purchased something to use our $40 certificates
and left knowing that we would never return to best buy. It is a shame when the company is facing such competition, that matching policies are unclear among the employees. We ended up
buying the LG TV for $359.99, Best Buys price was $399. So Best Buy lost a loyal customer over $40.oo and a rude manager.

Ok, Yes this is a huge department store, and a fun place to browse. here is my beef with them. I had received a gift of $400 worth of Best buy gift cards. Now I lost them. (yes my fault) however, I had proof that I received it since they were sent to my address under my name, I had copied all the code numbers, and just did not have the cards. Ok, So I call them up give them all the info, they confirm it, however they can only re- credit the credit card that was used to make the purchases. The problem is it was a gift, and it was both from an online vendor that is no longer in business. Bottom line I can't get my cards, not credit, no nothing. This is not acceptable. All I asked was for them to reissue the cards to the same name to the same address. And they even confirmed the cards were never used.

Just remember next time someone offers you a bestbuy gift card - either say No! or just don't lose it!

After saving for a year, I went into best buy to purchase a brand new macbook pro. The store employee tells me they have a returned macbook that was complete and had been returned within the 14 day window. He also stated the computer had been checked out by their "geek" squad and was complete. I tell them it sounds good and he rings it up, I purchase the extended warranty and leave the store. Drive the 60 plus miles to my house and take it out of the box. What is this, no power cord. I call the store and they say oh we are sorry, it was a returned item. I drive back to alexandria to talk to the manager and it turns out it wasnt even the right computer. The computer in the box was over two years old and a different serial number even. Still to this day they have not made this right. I'm going to bbb on this and sure hope anybody reading this will think twice before wasting their hard earned money on a overpriced paperweight.

Will never ever shop at this location, we are cancelling our best buy cc and we are looking into filing a formal complaint with best buy head office and explain our situation to everyone.
We bought a $1, 300 computer online and picked it up at the bramalea location on wednesday july 20th. It had a manufacturer’s defect, a blue line running vertically along the screen. We went on sunday july 24th to exchange it at the bramalea location, unfortunately they were out of stock and and let us know that this location (Heartland) had some on hand, since this is a manufacturers defect and that we are well within the 14 day exchange period that we should head over and exchange our computer there.

We went on monday morning, to the hearland location, only to be told by one csr (Who wasn't wearing a name tag) that they weren't doing anything for us, we asked him to speak to a manager. That associate walked away and never came back. Another csr (Again no name tag) was lingering around he spoke to us, he said he was a senior (Whatever that meant) and that yes it was a defect that couldn’t be fixed and that yes we’d need it exchanged and not to worry we’d be happy by the time we left.

Nothing was happening, they said they needed a box and since we don’t have it they weren’t doing anything here, we were told previously that this was a non-issue, the laptop had a manufacturers defect and we were well within our 14 day period.

Over 30 minutes passed, my husband was on the phone and asked to speak to the csr we were dealing with (We were repeatedly asking for the manager who never came over during this time). He did not want to take the phone because he said that my husband must be angry. He eventually took the phone and my husband asked him what the problem was and I know he used a few expletives. It was after that conversation that the manager (If you can call him that) finally came over, he had a name tag on, rocky.

He had been standing a right across from us a few metres away the whole time and never bothered to come over. He sauntered over and asked "what’s the problem", I was furious and said hasn’t anyone here explained anything to you. He gave us the same nonsense story about needing a box & ndash; that was irrelevant. They will not re-box and sell an item that is defective; they will send it back to the vendor for credit or repair. This is common sense.

My husband spoke to him to ask him what was really happening here and how this makes no sense with best buy’s exchange period. To which all rocky’s big help and response was & lsquo;do you work here?” do you work here?” that’s all he would say. I said I wasn’t leaving to go to another store until there was a resolution there or at another location. All they did was dial the number to the bramalea store (Rocky did, to which he dialled incorrectly and I had to dial it again and then he immediately scurried away so as to not speak to us or anyone at the other store). I explained our situation to the csr at the bramalea location and she immediately transferred me to the manager, dilldeep. He listened to what was happening and what I was being told. He checked their system and said that the laptop we bought was coming in this afternoon. He took my name and number and called me as soon as it came in. We went to bramalea and had an awesome experience with dilldeep (A real manager, who managed an issue that presented itself) and natalie and csr who has customer service skills. They repeatedly apologized for the behaviour of their colleagues at the hearland location and said that customers are important and without us there wouldn’t be a need for their jobs because there is so much competition for our dollars at other stores.

The hearland location is so ill equipped with regards to customer service. They were behaving as though every best buy is an independent store like & lsquo;bob’s no frills’ and very hostile right away. It was very apparent that rocky was just making up excuses, it took him a bit over half hour to just come speak to us and he was just metres in front of us the whole time, he couldn’t dial the phone number correctly and then he just left before resolving anything or contributing anything despite confusion, anger, animosity and stuff he just made up to just show off and feel like he is actually & lsquo;managing’ something.

If customer service skills are too expensive to teach to this bunch, how about giving them some acting classes so that at least maybe they can hide their obvious bs and they’ll at least have something to potentially contribute to this world because right now they are a miserable fail.

Businesses should never ever forget that bad news/complaints travel much further and faster than anything good.

I have been trying to re establish my credit. I decided to get a 400.00 MC with HSBS, a Best Buy Rewardzone Mastercard. I have been using it for almost a year. I charge normally small amounts, like gas or groceries, then pay it off mostly or in full when I'm paid each month on the 15th. I work full commision so I get a small draw check at the end of the month and the big check on the 15th. I also set up an auto pay to pay 50.00 a month, instead of the minimum 15.00 required by the 15th. Then depending on how much I charged I would also go online and do a "1 time payment" to cover anything over the 50.00 that was already set to autopay. I set it up to pay after I know my check on the 15th has cleared, so the 17th of the month it processes. In my thought process, considering I also do the 1 time payments, I'm paying the payment over 3 weeks early each month. When I call customer service, wait on hold usually 20 minutes, once almost 1 hour, the customer service reps have on 2 different occasions argued with me that it is my fault. I finally spoke to a manager who corrected the 6 15.00 late charges that were on my account. Today I decided to pay the remaining balance and close the account. I recently got a new card from my bank with a larger limit, and 0% for 6 months. I figured I no longer need the 400.00 limit card and the headaches involved with their customer service. When I called to cancel, I was of course forwarded to a "manager" who wanted to talk me out of closing the account. He asked me why I wanted to. When I explained the above, he then proceeded to tell me it was me who made the mistakes and they were doing me a favor by crediting the late fees. I tried to explain once again that I had been paying not only over 3x the min amount due, but also other payments in between to compensate for my usage. He very sarcastically (I guess thats the training they get there, everyone I disagreed with would in return talk to me like I was a ###) told me It was my mistake. So I told him to cancel the card, that I would let anyone I know what a bunch of creeps they are, 15.00 late fees maybe to get some money from me because I pay extra to not keep a balance they can profit off of, I dont know. Get a card from your local bank, dont mess with these guys. Most of the customer service must be out sourced, maybe thats why they dont care as much how they treat you, I mean who are you going to complain to right?