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Toshiba Customer Care Service

Toshiba America Information Systems, Inc.

Digital Products Division, 9740 Irvine Boulevard
Irvine
California
United States - CA92618-1697

Customer Support Phone Numbers

Phone:
+1 (949) 583 3000(HQ) 0 0
+1 (800) 457 7777(Computers, Tablets and Toshiba Storage Place) 1 0
+1 (949) 859 4273(Computers, Tablets and Toshiba Storage Place) 0 0
+1 (800) 631 3811(Televisions) 1 0
+1 (855) 800 4686(Canvio Home) 0 0
+1 (888) 592 0944(Other Electronics) 0 0
+1 (949) 583 3305(Other Electronics) 0 0
Contact Details

Home And Home Office: +1 800 316 0920
Reseller: +1 800 405 0541
Business: +1 888 900 9487
Public Sector And Education: +1 888 625 3276
Enterprise Business: +1 800 913 3091
Returns: +1 800 618 4444
Toshiba Credit Card Account Services: +1 800 252 2551
Television And DVD / Blu-Ray® Player Remote Controls: +1 800 638 3328
 
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Toshiba Complaints & Reviews

Toshiba / Laptop Quality

Ke
KelseyP on Jun 10, 2016
I bought a laptop a little under a year ago, and have had screws slowly fall out of it. Although the computer is still functioning, it is almost half apart and I am afraid that it will completely separate at any moment. I was told this is physical damage so it is not covered by the...

Toshiba / LCD 40 in TV

Ra
Ramesh Parshotam on Jan 21, 2016
I bought a Toshiba 40 in TV in Dec 2014. Upto this week, i have reported 3 service breakdowns with my TV. How INFERIOR are the TV sets sold by Toshiba - breaking down 3 Times in just 13 months. I sent emails and called the Toshiba (Malaysia) office. Each time they say they will forward to...

Toshiba - New York, New York / Refuse to Repair Tablet although under warranty

Re
Reviewer98363 on Jan 11, 2016
October 2015 - Purchased Encore WT8 tablet brand new December 2015 - While turning on tablet power button breaks. It pushes all the way in and will not come back out. Since it is under warranty I was not too concerned just figured we would have it repaired. We called the "Tablet repair...

Toshiba - New York, New York / Warranty service

Pp
PParavano on Oct 28, 2015
I purchased a Toshiba Satellite from Walmart on September 18th 2014 for my daughter’s birthday. I didn’t purchase the extended warranty as I have owned two other Toshiba satellites in the past, without any problems or hardware malfunctions. Since I trusted the brand and model I chose to...

Toshiba Satellite - New Jersey, Keyport / Faulty computer

Do
dondib on Aug 7, 2015
I purchased a Toshiba Satellite 6 weeks ago. After two weeks it started operating at a snails pace and would constantly freeze. I called Toshiba and after working with their support for nearly an hour, they suggested a factory reset. The factory reset stopped the Satellite from freezing...

Toshiba Satellite Laptop / Quality of Product/Customer Service

Li
Lingal on Aug 2, 2015
Problems from day-one with new Toshiba Satellite Radius laptop. I kept getting a black screen that would pop up while using the laptop. I called tech service and after some remote testing, I was told it's a software problem which will cost $90 for advanced software tech support and I...

Toshiba Tv / with not accept return with receipt

Al
aliciasnider on Apr 2, 2015
My boyfriend bought me a defective tv for Christmas from Sears in Grand Island, Nebraska, he gave me the tv when he came to visit in February. That is when I found the tv was defective and didn't work I tried calling sears in Grand Island to get help and I also called another number...

Toshiba / Complete Rip Off

Nk
NK2GETHER on Feb 1, 2015
I bought this Laptop In December 2014 from Littlewoods Catalogue, the problem started in January 2015, the laptop would not come on and stay on, the power button just kept flashing on and off, we contacted Littlewoods who then told us to contact Toshiba of which we did, they told us to...

Toshiba - New York, Whitney Point / laptop

Sc
sculley on Dec 23, 2014
Purchased Toshiba Laptop 9 months ago, it will not even turn on. Contacted Toshiba Support and they said even with a 1 year warranty on the product it will still cost over 100 dollars to look at it. No other information was asked my them. They assumed it was a software problem, not sure...

Toshiba / product defects

Ri
Richark on Nov 9, 2014
I purchased a VCR/DVR Model # DVR620KU on 9/10/2013 thru Walmart. This machine is JUNK. I wish I had read the complaints against Toshiba before purchasing anything from this company, This machine had a 3mo. warranty which didn't bother me at the time. I had purchased a new TV from...

Toshiba Laptop / Dishonest Serivce in Thailand

Bb
BB2015 on Oct 24, 2014
We had purchased a Toshiba Satellite laptop (Intel - Core i5) during the end of December 2012, within the next 6 months our laptop which was used only for home purposes suddenly crashed. We took the laptop to the authorized service station to enquire about the problem and we were informed that...

Toshiba / DVR Player / recorder

Bi
Bigbe on Aug 2, 2014
I have a 4 month old Toshiba DVR player/recorder. After visiting 3 web sites and making 5 calls to different phone numbers still can't get help on telling me how to get closed caption when playing a rented DVD. TV has closed caption and when I record can get closed caption but...

Toshiba 15.6 / Erroneous advertising

El
Elaine Macdougall on Jun 15, 2014
My name is Elaine MacDougall and I have been an avid Shoppers Drug Mart customer for at least 25 years. I am also a very enthusiastic collector of Optimum points. However, I have a very serious complaint for the first time. Yesterday my husband and I went looking for the above-mentioned...

Toshiba Laptop / Busted parts after 2 weeks of purchase!!!!

Wa
Wadialhadhara on Jun 11, 2014
I recently bought a laptop toshiba satellite in Lulu Hypermarket located in Madinat Zayed Shopping center. After 15 days, the speaker got busted. I brought it back to the vendor and I was told that it will take two weeks to repair it. I called the Toshiba ware house in Mina where the do...

Toshiba - California, West Covina / Scam

Ro
Roderic D. on Jun 3, 2014
I called Geeks on Site to recover some deleted files that got deleted from my recycle bin. As soon as the tech got to my house, (he barely spoke English) he told me that what he needed to do was going to take about 3 hours or more and that I had 15 minutes to upgrade to the 4-hour block at...

Toshiba / Denied repair under warranty for manufacturer defect

Th
the68 on Apr 23, 2014
My mother purchased her Toshiba a little more than 9 months ago. Immediately she noticed that the notebook was rather difficult to open and shut, but assumed that it was normal and continued to use the computer. Finally the stress from this difficulty caused the screw bolsters that held...

Toshiba Estudio 2306 - Adf / Defective Engineering Design

Pl
PLASTICA on Mar 10, 2014
Automatic Document Feeder engineering defective design. The plastic film adhesive is not permanently holding the film thereby blocking the paper feeding function. The design is not reliable enough to be permanently stick on its surface as the attachment between the plastic film to it...

Toshiba Laptop - Ontario / They just don't care!!!

Dw
DW2406 on Sep 3, 2013
My letter to Toshiba Canada says it all. They never responded! To Anyone that Really Cares: I bought a Toshiba Laptop while living for some time in the U.S. Admittedly I was stupid not to create the reinstall disk that Toshiba suggested I create when I bought the computer. I have since...

Toshiba Hd Television (40 Inch, Model #: 40l2200u | Serial Number C31242c11564b1) - California, Placentia, CA / Toshiba refuses to replace defective TV; multiple repairs fail to fix problem

To
Toshiba SUCKS on Jul 10, 2013
I bought a Toshiba 40 inch HD Television in February, 2013 and the screen went completely black in June, 2013. Toshiba refused to replace the defective TV, insisting that my warranty ONLY cover repairs. They replaced the power board a week ago, which did NOT fix the problem. Toshiba then...

Toshiba Laptop Satellite L740 / HEATING PROBLEM, DVD PLAYER NOT READING

Me
Mexo on Apr 25, 2013
My laptop is very hot especially when the power plan is in Balanced mode. The area around the touchpad is also heating up. I have been facing this problem from 9 or 10 months after the date of purchase. Also the DVD player is not playing many DVDs, CDs. Battery is able provide power only...

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