Geek Squad
Reviews and Complaints

I pay almost $200 year for your Geed Squad "non service. When i called to set up a Geek Squad appointment because of tv synch problems was advised by rep that you charge in addition to membership a $79 dollar (probably before you tax it), with no guarantees to be able to fix it, yet you guarantee there might be an additional cost. This is humiliating. I have paid two substantial fees for ABSOLUTELY NOTHING.

What a joke. You sign-in, get verified and they just keep you waiting for the next chat. You always get some foreigner who most of the time can't even speak good English. I really don't know why I keep up a subscription because I figure that every few years, I try to get some help and spend over $200, I could probably hire someone to come to my help and actually do something!

After an alleged completed repair, I received a text, an email and then a phone call about retrieving my item. I asked the person that called if I needed to schedule a pick up to which he replied, "No, unless you need a product demonstration." So I arrive. There is one young man at the counter checking a customer's devices. I waited patiently and he did not take long to acknowledge me. He asked if I had an appointment. I told him I was only there for a pick up. Well, that's when the bull started. He appeared to have instantly taken a 'slow down' pill and began talking to the customer about everything except the repair he was checking in the devices for. After 20 minutes, I asked for the Manager because I could see employees all around the store just shooting the bull with one another. Well, he explained that nobody could go behind 'the wall' unless they are a certified Geek Squad employee. So I continued to wait. I glanced at the Geek Squad door and saw another employee walking around in the back. I asked the young man why he hadn't bothered to tell the other employee to come and handle my pick up. He still didn't. He chose to stop what he was doing with the other customer and take the two minutes to get my item. I was pissed! I can't stand the way Best Buy's customer service model has gone down the toilet. And I can't stand Geek Squad. I opened my refurbished item, and there was food in the case, food around the earbuds and the exterior of the case was nasty too. That's that for me and Best Buy. Its over.

the washer repair service scheduled through Best Buy. Despite having an active Best Buy Protection Plan, the repair has now been scheduled and rescheduled four times, and the washer remains unrepaired.

Each appointment has cost me time and inconvenience, yet no progress has been made. I purchased the protection plan with the expectation of dependable service, but this experience has been disappointing and unacceptable.

Been a member for many years. Several Weeks ago, I contacted the geek squad to. fix a problem with my computer. They worked on it, and it has not correct ly ever since. I've been in contact with them numerous times and finally they tell me well they can't fix it. I had earlier in the year. enrolled in a special service they offer. and Paid a good amount of money for it. Now they can't fix my computer. They have my money. Is there a solution to this problem?

I started getting emails from Geek Squad a short while ago. I asked them to stop but they continued. I asked them multiple times and eventually they emailed to say
"We just finished deactivating the newsletter subscription for your "[protected]@gmail.com" email address."

But the emails keep coming daily. Can you please help. They are now getting very annoying

1/23/2025 and preceding call -

I placed a call to have an appointment set up in my home to troubleshoot and fix a poor Wi-Fi connection between my computer and printer. I was given today's date (1/23/2025) as the date of service and was quoted a price for the service. THAT IS ALL THAT THE CUSTOMER SERVICE REPRESENTATIVE SAID AT THAT TIME.

I spent half the day waiting for service to arrive and called to see if I could get a projection on arrival. I had great difficulty understanding the customer service representative with her very thick accent, but eventually figured out that there was no appointment scheduled because the appointment had to be paid in advance — SOMETHING THE ORIGINAL CUSTOMER SERVICE REPRESENTATIVE DID NOT TELL ME.

The woman with the thick accent put me in touch with another customer service representative to reschedule an appointment.

While waiting for that customer service representative to to schedule an appontment, we were cut off and that customer representative never (and still hasn't) called me back, even though I left a call back number at which to be reached.

I called a third time and finally got a rescheduled appointment and paid in advance.

I have multiple problems witih your customer service.

First, hire people living in the United State that I can understand when I place a call from the United States.

Second, if you require payment in advance, that should be told to the customer up front and processed immediately.

Third, I should not have to pay anything for this appointment and should receive a re;imbursement for my payment for the loss of my time today, waiting for an appointment that was made and or cancelled, based on incomplete information given to me on my initial call and for the aggravation I have had since my first call today.

This is NOT customer service. This is a travesty of customer service.

Session ID: CAS - [protected]-V0C0Z4
I recently purchased a new computer and signed up with Geek Squad for service. I made an appointment to have my information transferred from my old computer to the new computer. I was sent an email that it was complete, and I picked it up. I found that there were some glitches that need to be ironed out. First, none of my photos were transferred to my new computer. Second the One Drive wasn't activated either, I tried and tried to fix both of these issues but could never get them to download to my computer. Transferring my photos from the old computer and my cell phone is impossible with the notification that there are no photos to transfer. So, this is why I contacted Geek Squad today hoping they could help me with these problems. A member on the squad Jyoti helped me and then we decided that I needed to go higher up and then Jhansi took over my computer and worked for quite a while. She was able to transfer the pictures to the new computer, but she put each and every one of them into their own individual folders. I questioned that each one was had their own folder and how bizarre it would be to have to open every folder to look and see what picture it is. She tried to fix it, but she couldn't figure out how to show the pictures and she finally said she couldn't, and I started to type and ask about the 2K pictures having to be opened individually from individual folders that are numbered, and she took over my typing, erased everything I was saying and typed in Thank You and then abruptly ended the session.
So then, stunned, frustrated and very upset, I tried to make an in-person appointment at the Mission Viejo store, and it kept bumping me back to the Chat. So, I called the phone number to make an appointment and the guy on the other end, told me to go to the Mission Viejo store that there was an opening between 2-3PM. I showed up at 1:55 and there were two other people in front of me and then when I made it to the counter, the young man behind the counter told me that I had no appointment and that there was no way to speak to someone today. So, he made an appointment for me for on Saturday, 9/14/24 and todays treatment by your squad members were less than professional. I am hopeful that on Saturday, someone may be able to help me.

I am a total tech member. I purchased equipment from Best Buy. I arranged for and paid for install (Order # [protected]). I received emails from you on June 26, for install between 7am-7pm on July 2. Then, I received a text on July 1 telling me the install will occur between 7:30am - 11:30am July 2.

Install no show and no update or contact from Best Buy / Geek Squad about any change in schedule. What the hell is going on?

Cam Kicklighter

[protected]@comcast.net

[protected]

Approx 30 minutes ago I contacted Geek Squad about a problem of a reoccuring error message from Microsoft. The tech did not attempt to do anything, simply said contact Microsoft. I have been a member for some years. I told him that I believed part of the problem was the new computer that I purchased from Best Buy on 02/21/2024. I have had an exceptional number of issues that I have had to resolve in the last 4 days. At this point I might returns this and go else where for a computer and never renew my Geek Squad contract. I am not new to computer. I have had a PC for approx. 35 years or more.

On November 14, 2023 my boss asked me to contact Geek Squad about an invoice he received by email(attached). I called the customer number to request that there should be no subscription and to make sure it was cancelled. The person who answered started asking me my personal information and had me fill out a form with my personal information so they could link into my computer. I kept telling them that this was not for me and asking why they had all my personal information. I have never signed up for Geek Squad for ever paid for Geek Squad. They linked into my computer and started all kinds of charges to my personal account and confusing me with all kinds of codes to enter from my bank. I kept asking what this had to do with me as I am not a customer. I got transferred to someone who was supposedly a supervisor ("Kevin"--definitely a bogus name) who kept in my account and me on the phone for 2 hours and I was unable to access my computer this whole time so I really do not know what he was doing. When I became agitated about it he sent me to his supervisor ("Karen" - obviously another bogus name) who assured me that there were no charges to me and that she would personally take care of and by tomorrow I could check my account and see no charges. However, while they were in my account they created a Zelle transfer without my knowledge or approval to something called Kingsway for $956.00. I got a text from them from #[protected] which was # from "Karen" the next morning saying all had been taken care of but when I checked my account the only record was the transfer of $956.00 to Kingsway who I have no idea who that is.. I called again and was very irate with "Karen" who immediately transferred my to "Kevin" who I had a shouting match with when he wanted to access my computer again which I refused. Geek Squad or one of your customer service employees has stolen $956.00 from me over something that should never have even involved anything personal about me or my bank. This to me and ultimately to my bank is fraud and they are pursuing. In the meantime I had to change my whole banking account to protect myself because of the ineptness of your customer service if indeed they are your customer service and this was just a total scam. Your company needs to refund to me the $956.00 that was stolen from me for nothing that I did. I do not have your service. I have never used Geek Squad and this should never have happened. I had also asked these "customer service" employees to email all the details of the 2 hour transactions and "Karen" assured me she would. I have received nothing.

Urgent Refund Request and Feedback on Recent Service Experience

Dear Geek Squad Customer Service,

I hope this message finds you well. I'm writing to express my disappointment with the recent service experience I had with Geek Squad and to formally request a refund of the $39.99 fee that I paid for what ultimately proved to be an ineffective service.

I've been a loyal Geek Squad customer for a while now and have always been impressed with the outstanding customer service I receive when visiting my local store. However, this time I decided to reach out for remote assistance, and the service I received on November 1, 2023, left me frustrated and unsatisfied.

On that day, I called Geek Squad to address an issue I was experiencing with my computer. The customer service representative I spoke to informed me that they would require a $39.99 fee to assist me remotely. I provided my credit card information, and we began the process. The representative then transferred control to the technician who would work on my computer. After explaining the issue once again, I was told I didn't need to stay on the line, so I hung up. Shortly after, another technician called me, and we began troubleshooting the problem. While the technician was scanning my computer, I briefly stepped away to use the restroom. When I returned just four minutes later, I found my computer had been restarted, and the issue remained unresolved – my problem was that I couldn't access my Dropbox, which continually showed it was syncing. I later discovered that my Dropbox had been uninstalled, and I still couldn't access it online from my workplace.

Frustrated by the lack of progress, I decided to contact Geek Squad again on November 2, 2023, and waited for over an hour online to speak with a representative. The representative eventually informed me that I might not find a solution at my local Best Buy store. Nevertheless, I decided to visit the store and was assisted by a technician named Don. He quickly identified the issue, which turned out to be a network problem at my workplace that was blocking access to Dropbox online. By switching to a personal hotspot, the problem was resolved.

Considering the swift and effective assistance I received at the store, I believe that the remote service I paid for was unnecessary and did not resolve the issue. Therefore, I kindly request an immediate refund of the $39.99 fee I paid for the remote service.

I appreciate your prompt attention to this matter and would like to discuss it further. Please feel free to contact me at [protected] or via email at chris.[protected]@tkmgroupllc.com. I hope we can work together to address this issue and improve the overall customer experience.

Thank you for your understanding and cooperation.

Sincerely,

Chris West

The driver was speeding on the 33 in Buffalo NY. The driver was tailgating when I was already driving 15 over the speed limit. He came out of nowhere behind me. He could have gone around but waited till the last second. Then almost hit my car which made me swerve. Once in front of me, he drove under the speed limit.

This was on the 33 in wny. Van number 29364.

This driver needs to have his license taken away.

I get these emails at least 2x a week. I know they are a scam as I have never used Geek Squad. How do I get to stop them. Always sent via a gmail address. This one was: [protected]@gmail.com>

Renewal Date: 2023-10-13

Renewal Invoice: 219H60YB

Order ID: H60YB219

image

Hey We hope that your experience with Geek Squad has been positive and would like to remind you that your Membership will renew today. Order Received

ITEM:

Account Type: Geek Squad Total Protection & Webroot Cyber Security

Item: Personal Home Membership

Tenure: 5 Years

Amount: USD 460.60

BILL TO:

Bill: Gwen Harris

Membership UID: 7103701

User ID: [protected]@yahoo.com

Today, 2023-10-13. signifies the renewal of your Geek Squad Total Protection membership. We appreciate your valued membership and prioritize your satisfaction. Your membership will auto-renew with a debit from your checking account. Thank you sincerely for your ongoing commitment.

To avoid recurring payments, contact us at +[protected] before 2023-10-13 to cancel your membership. We hope you'll consider renewing your Geek Squad Total Protection membership and remaining a valuable part of our community.

Kind Regards,

Geek Squad Total Protection & Webroot

+[protected]

26462 Avenida Deseo Ca United States

I have a samsung refrigerador I purchased at Best buy in 2020 and I have geek squad protection on it. On 10/5/2023 and the technician came to my house and smelled the fridge and noticed there was a problem. The. He called samsung with a broken english and the samsung rep was unable to help him and all he said to ke was sorry I cant help you. I rescheduled another tech for 10/10/2023 and the same technician was assigned to my case. He called me and didnt show up to my place and said his boss will call me and the boss never called. Meanwhile I still have a messed up fridge. Geek squad is irresponsible and careless about the situation.

When I called to get my money back he said he had to do it in 2 payments one for 50 dollars and the other for105.45 when he was returning the 50 it deposited 500 so I tryed to return it and that is when I got scamed for 500 dollars. I only have the telephone numbers one in arizonia [protected] and one in virginia [protected] will you please stop them janette sanders [protected]@hotmail.com [protected]

We booked an appointment with Best Buy geek squad member regarding our gas range. According to that appointment the person supposed to be here between 7-10:30 a.m. we took day off exclusively for this appointment. As a result nobody showed up also did not bother to inform about the same. Then on the rescheduled appointment day one of the so called “geek squad person” showed up on the time differ from the time they actually gave us. Then there was no apology but instead a lot arrogance and worst attitude towards a customer. He did not answer half of the questions.

I just discovered that Best Buy Geek Squad automatically took nearly $500 out of my bank account to renew membership when I had not requested that they do that. I had moved out of state and do not live near a Best Buy so was not planning to renew the Geek Squad. There is another alternative I was investigating. In the meantime. You STOLE my money from my account and jeopardized the utility bills I was going to pay.

Here is what you sent me:

Dear Customer,

Date: Wed 13th Sep, 2023

We've successfully renewed your GEEK SQUAD subscription at $489.99/year. To deactivate auto-renewal, please call now: +[protected]

Customer ID:

VB11942UZ

Ref No.:

CLER-0691-FRGN-6809

Description / Plan:

Geek Squad TotaltechTM (Yearly Subscription)

Subtotal:

Sales Tax:

$489.99 TOTAL

I called the number on the bill to complain about this and was told they could not fix it. I had to go into a Best Buy store to fix it in person. Trouble is there is no Best Buy store in the town in which I moved. I want the money restored to my account right away.

I paid my Best Buy bill in full last time, knowing it would be the last Bill from you that I could receive. Now this!

After initial visit (technician), parts had to be ordered. Payment option of visit was through txt message. Completed credit card information, credit card statement showed 'pending' message. Technician said it did not go through. Called next work day to figure out if payment went through. Best Buy calling, 'yes, it's all fine'. Next appointment, booked all day out, 8-8. Technician calls 7:50am, 'your last payment did not go through'. Wait a moment, 2 weeks nobody checks in with me. Now you don't come because of bill not paid. How can I pay. He sends a link in email. I open the link, need password retrieval, doesn't send me e-mail. He calls me liar. End of day, NO-SHOW! Unprofessional, disrespectful. Called Best Buy to figure out how to pay, 1:45 hours, could not find solution. Next appointment scheduled without me asking, won't be here. Technician no more contact. Can't pay. Broken TV for 3 weeks. Dead end. What to do next? WAM! What a Mess!

On July 21,2023 Geek Squad came out for a scheduled visit. O asked that they connect the internet with my printer so that the printer would print. Apparently one of the color cartridges was empty but I was assured that once I put in another one, the pc and printer would work together fine. When the tech left and I tried to use my computer, I couldn't find my SSID. I had XFinity come out and fix it. Later, I bought a set of color cartridges that were HP and not generic. I inserted them and tried to copy something from the internet. It failed several times. Only blank paper came out.

Technician came to check out my broken Samsung 55" TV. Needed to order parts, and then to return another day. After he left, send txt message with link to pay for the initial visit. Ok, $139, no problem. Opened the link, inserted my credit card information, didn't go through. Another link, again, another link... 6 times. Then I check my credit card accounts, and I have 2 pending charges of $139. The weekend comes, next work day I contact Best Buy (since technician does not answer me via txt) to make sure payment went through. "Ok, it will be fine!" they said. Next appointment 2 weeks later. Booked out my workday, technician should come between 8-8 but will confirm 4 hours before (didn't contact me the day before). The day of, 7:50am, technician contacts me: "Payment didn't go through". Are you sure? I think it went through. I am checking my charges and no, it didn't go through. Speak again to technician. He says;"So you are wrong, you said it went through". Hold on a minute, I did everything I could to pay, had 2 pending charges, nobody contacted me for 2 weeks to state that payment had not gone through, and now, today, all of a sudden I get this info about payment not gone through and now I am the liar?! Ok, moving on. He sends me a Best Buy link, I open the link, need my password, which I don't remember. Asking for email to be send to retrieve/change password. Don't receive an email. Txt the technician, no answer. At about 1pm that day, calling the technician, he can't speak because with a client. Ok, fine. Now 5 pm, no call back. I get on the phone with Best Buy to find out how to pay the bill, account investigation, because something is wrong. 1 hour 45 minutes, 6 people on the phone, everybody sorry, but nothing done. Then the news, 'your appointment had been changed, do you know?' NO, I don't know. It is September 12. How do you choose that day, I am not there that day. On top, unclear responses about parts, one time 'did not order because payment did not go through', second time 'parts are on back-order'. Which one is it. Now, wasted my entire work day, nobody came to repair the TV, technician never contacted me back, it is undermined how I can pay the previous bill, My TV is still broke, wasted 1:45 hours on the phone, altogether over 2 weeks with this broken TV, no future appointment (except the one when I am not here). No solution, bad service, disrespectful technician, nice but helpless costumer service phone support. Geek Squad, two thumps down at this point. Technician told me he is the longest employed worker on Geek Squad, but how? If I treat my clients with a no-show, no response then my client would fire me.

When my sound driver updated I lost all sound. I spoke with one GS tech, who then passed it on to another. I spent several hours not only waiting through all the processes but the long gaps in between with no activity. After trying several things the agent suddenly deleted some USB port from my computer and asked me in the chat box if I could hear anything. I could not, but I found I could not use my mouse and could not navigate to the box. Then I saw "yes" entered into the chat box, and "thanks," both in my name (pic attached). He then closed the chat. I did not type those things. I got the computer restarted and got mouse ability back, but it's pretty clear what he did, using my computer and his remote access to falsify a conversation. I spend my entire day off on this and my computer still does not have sound. It also looks like my settings and apps have been manipulated, everything looks different. I am afraid he may have accessed other information, as well.

This is outrageous and seems illegal. I would like to know how you handle this type of misconduct. His screen name is Agent Jayashree Debnath.