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Geek Squad Customer Care Service

Geek Squad

P.O. Box 9312
Minneapolis
Minnesota
United States - 55440

Customer Support Phone Numbers

Phone:
+1 800 433 5778 0 3
 

Geek Squad Complaints & Reviews

Geek Squad / Laser pens

Da
Davey worrall on Nov 11, 2016
Been thrown out of geek app saying i dnt exist and I've bought numerous items and built up my rewards, bought n paid 4 3 lasers and bow there saying there is no history of dem so i took 3 screenshots of reciepts sent wiv no reply. I would like a full refund please and i will never b...

Geek Squad Best Buy / Hard drive replacement for asus cm5675 computer

Fo
foxtr78 on Oct 17, 2016
i took my computer in to the 00159 white marsh Maryland location for a hard drive replacement they started out by getting the wrong recovery media my plan id is spa00gsts1016750100 computer is a asus cm5675-07/Intel core 15 650/8 computer model cm5675-07 sku 9964819 desktop machine i wa...

Geek Squad / I could not find my Protection plan on macbook Air, when I needed it most.Lost my macbook and $290 with geek squad

Sh
Shahla on Jul 19, 2016
07/18/2016 I purchased a macbook air on 06/15/2014 from Best Buy (US$ 999) and I purchased a Geek Squad two years protection plan (US $ 290) so I can renew it when it is expired. I usually take care of my devices, so I did not use it through these two years, unfortunately on July/2016 I...

Geek Squad / protection plan

Ju
Jun S on Jul 12, 2016
I received the replacement phone from geek squad and it is also not working properly. It turns off after 10-20 seconds. I called them immediately, then I received an email from them that they will just send me an e gift so I could buy a replacement phone. I received a box and shipped the...

Best Buy Geek Squad / Geek Squad Protection Plan

Fr
Fritzjoelle29 on Apr 5, 2016
Best Buy / Geek Squad It has been over 48 hours since my last call. I have still not received an email confirming my refund of $250.02. I would really like a response back regarding this matter. I am now paying interest on your charge. Sent from Yahoo Mail for iPhone On Wednesday...

Geek Squad / Kaspersky security

Re
Reviewer55145 on Dec 14, 2015
I purchased an H/P Pavilion 20 All in One June 2013 with Kaspersky Security and after 2 years, I renewed. Had problems after 2 years and was referred to the Geek Squad as I had all kinds of viruses according to the Geek Squad. How did this happen with the protection I paid for? The Geek...

Geek Squad / Phone Protection Plan

Re
Reviewer54355 on Oct 13, 2015
I too was lied to in order to get me to purchase the protection plan. I have had protection on cell phones through Sprint with Assuron for years. Was told this was soooo much better because there was no deductible. One son dropped his phone on Saturday...went to Sprint...had a new phone in...

Geek Squad / New bought Laptop

Re
Reviewer40699 on Sep 24, 2015
Called geek squad if they can help me with my new laptop since it was telling me that I have to log in as administrator every time I update an old game of mine. The agent told me it's an easy fix (agent name is Brandon P) and started asking for my visa info. To make the story short...

Geek Squad / Geek Squad Ruined My Computer

Dw
dwismith on Jun 20, 2015
A couple of years ago, I was getting virus warning messages on my computer, so I took to Best Buy/Geek Squad to be cleaned. They also installed Kaspersky Antivirus on it and said if there were any further problems, they would correct it for no charge. At the end of a year, I started...

Geek Squad / Phone Protection Plan

Ca
Caribrico on Apr 20, 2015
It is sad to see how Best Buy train its employees to lie in order to sell Protection Service for Cell Phones. I was clearly told that there will not be a fee assessed if ever my phone needs to be replaced. Customer beware, I PLEDGE not to ever trust ANY PROTECTION PLAN FROM GEEK SQUAD. I...

Geek Squad Cell Phone Service Plan / Scam

At
Atwoo on Mar 31, 2015
I purchased a cell phone protection plan from Geek Squad in December. I told them I had the protection plan before and I liked it. However, they failed to tell me that the plan had changed in the following ways: 1) service is no longer available in store 2) there is a $200 deductible each...

Geek Squad / &Cheat Squad& not Geek Squad

Ja
JamesKingsley on Feb 26, 2015
“Cheat Squad” would be a more appropriate company name. Seems the company’s business model to “sell the $200 protection plan” and don’t worry about the fall out if your skill set is subpar for making in house repairs…. A simple task of installing...

Best Buy Geek Squad / Backup Data Scam

Ge
geekscam on Dec 19, 2014
has anyone brought a computer to Best Buy (or its “Geek Squad”) to have the data on that computer transferred to another computer/drive, and ultimately were told that the old computer drive was corrupt (or some such), so that if you wanted the data transferred the old drive...

Geek Squad / phone replacement

Mu
multisync4441 on Nov 27, 2014
I purchased 2 Samsung Galaxy 4s and a IPhone 5s... Spent over 500 dollars in the store. The Best Buy representative advised that I get a better insurance for my phones instead of Sprint. He informed me that my phone would be replaced if lost, stolen, or dropped. I specifically asked if it...

Geek Squad Data Recovery / Geek Squad Data Recovery Center= FRAUD

Ar
ARJ123 on Nov 25, 2014
On October 20th, I had accidentally deleted my entire camera roll from my Android S4. My first child's first year was on that phone so I was willing to do whatever it took to get them back. After being up all night researching ways to get the pictures back, I decided to go to Best Buy...

Geek Squad / Product replacement/Customer Service

Su
Susan Bare on Oct 15, 2014
1. No notification was sent to Geek Squad subscribers of the policy change for service. You have our e-mail. 2. No signs posted for customers to know that they need to make an appointment for service 3. No sign means that no one lets you know you need an appointment until they have time to...

Geek Squad-best Buy / Phone Insurance

Ad
Adriana Rodriguez on Oct 2, 2014
I believe that all of us consumers who have been mislead by the Geek Squad and Best Buy Cell Phone Insurance Contract are entitle to file a Class Action Law Suit! All of us discovered that when you sign up you are lied to assuring the repair of your broken cell phone on the spot and once...

Geek Squad / refuse to replace phone

Fo
fordkid50 on Sep 22, 2014
geek squad refused to replace my phone because it had a bent frame and cracked screen when i dropped it, after checking with my carrier they said if i had insurance with them they could replace the phone with little or no service fee because geek squad wants to charge $150 to fix my phone...

Best Buy Geek Squad / Continued charges despite cancelling

Mp
MP85 on Jul 7, 2014
After carrying the protection plan for a few months, I had called to request canceling the monthly renewal back in Jan. 2013 and was verbally told it would be cancelled. Despite that - my card has continued to be charged for the last 18 months!!! I called again in June, 2014, to again...

Geek Squad / TV DVD connection

Gi
Gig Harbor, WA on Jun 19, 2014
I had Comcast install HD on three of my TVs and afterwards my DVD would not work. When I called Greek Squad the first time I was quoted $149.99, for all three TVs, and I confirmed the price for the three TVS. I said I would call back if I could not see what the problem was and fix it...

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