Complaint Rating:

Company information:
Connecticut
United States

We purchased a Frigidaire freestanding gas range from Lowe's in October 2007.

In September 2008, I was wiping the white porcelain cooktop with a sponge and noticed shards of white porcelain on my sponge. The cooktop started to peel. I had an extended warranty from Lowe's and caled them. They told me I needed to deal with Frigidaire/Electrolux because it was under warranty.

I called them and they had me pick from three service companies and I made an appointment with one of them.

By the time the service man came, I noticed that the grey, porcelain coated iron grates were chipped, too.

The serviceman agreed there was a problem in the manufacturing process and called Frigidaire. They told him it was a cosmetic issue and not covered by their warranty. He left. I fumed.

I called Frigidaire/Electrolux and spoke to their joke of customer service department and gave up.

It is a year later, I'm still fuming. The grates and top are so badly chipped that I dread wiping the stove down.

We spend 6 months a year at our vacation home, my husband and I are empty nesters and don't feel that we are rough on our appliances. Never, ever could I recommend a Frigidaire/Electrolux appliance.