PC Richard & Son
reviews and complaints

I have been trying to service my 2019 fridge for the second time. This has taken 2 weeks. First my request was cancelled not by me. Then they were able to get it done but never cancelled the other call. Received an email on a Friday that they would be here 3/14 and on Sunday night told they would be there 3/10. Part was replaced, did not hear compressor or fan turn on. Told it will 2 hours you’ll see it getting colder. It did not. Same tech and service said they would be here tomorrow and sent another tech who had no idea of the problem. 2 weeks no fridge and claim tomorrow. Have tried to escalate and told something different by each person I speak to. Not to mention I’m losing pay and the ability to feed my family since it’s expensive to have every single meal out. I should also note that all these appliances were purchased at the same time and all have been serviced but one. I will never recommend PC Richards to anyone, this is the worse costumer service I’ve seen.

First delivery of new refrigerator was incorrect, but installed Quick and easy. Replacement refrigerator came and installers were sloppy and put a hole in our dining room wall and a big gouge in our new floors. Ever since that time we have been trying to communicate with PC riches with no response ever. Once a big fan of PC Richards now, I'm thinking how many bad reviews I can write until I get a response. Including the Better Business Bureau department of state and the attorney general.

Invoice number 27–1820724

I have never had this much trouble ordering abd delivery. The salesman had no clue what to do. Then they sent the wrong refrigerator that i didnt even order! Then finally received the right one and it was damaged. So It took them over a week to sebd me the doirs on it and again the wrong doors! Also they ruined my beautiful floor and would do nothing about it. The management was also useless They used to be a good company now i wouldnt even give them one star. I will never go back. It was an experience from hell and I have to look at my damaged floor every single day. Horrible place from beginning to end

On 1/13/2024, my husband and I visited P.C Richards in Paramus, NJ. Upon arrival, a salesperson directed our attention to a promotion on mattresses, encouraging us to consider their range of products. After testing several options, we mentioned a competitive offer from Mattress Firm, which included a money-back guarantee, a substantial discount, a free mattress cover, and 2 pillows. The representative and the store manager assured us that they would not only match this offer but also provide additional benefits, including the option to open a store credit card with 36 months of interest-free payments, as opposed to the original 24 months, and a money-back guarantee. Convinced by the promise of a deal, we proceeded with the purchase. The mattress provided one of the most uncomfortable nights' sleep we have ever experienced, prompting us to request a return the following day. Contrary to the salesperson's assurances, they informed us that we were eligible only for an exchange, not a refund. This contradicts the explicit terms of our agreement at the time of purchase, constituting a bait-and-switch tactic once payment was secured. Despite numerous attempts to resolve this issue amicably with both the store and district managers, our requests for a refund have been categorically denied. The DM offered a store credit which is unsatisfactory and impractical for us. Our efforts to escalate the matter to corporate have been met with silence and inaction. This situation has left us with a costly purchase that we cannot use, causing us to resort to sleeping in separate bedrooms from the discomfort. The refusal to provide a refund, honor their verbal agreement, or even engage in constructive dialogue has resulted in considerable stress for our family. We seek a full refund, in line with the initial agreement. We believe this resolution is not only fair but necessary to rectify the significant inconvenience and distress caused by their practices.

Purchased hisense model 65uk6k 65"date 12/1/2023,stop working 12/20/2023. Television would not turn on,tried every step in the trouble shooting section of instruction,after day of trying to fix malfunction decided to request a return on 12/29/[protected]). Costomer service chris mason contacted me and denied return but would send service technician to repair the television on 1/3/2024,this descission to repair is unacceptible to me. Order #[protected] s/n:65n23174th00456

TV was delivered this week. Left at door and later was told delivery person should have opened the box and plugged the TV in to make sure it works… they did NOT do that. Property manager plugged the TV in the next day and the screen was obviously broken and unusable. Technician sent and arrived the next day to look at it and declared it unusable. Called today and PC Richard will NOT replace the TV. Bad service and bad policy. After holding on the phone for nearly an hour (cumulatively) over 3 calls to PC Richard says they will not replace the TV that they delivered broken.

I purchased a 75” TV, mount and warranty from P.C. Richard’s. The TV fell off the wall. When it fell the screen cracked. I called the warranty department, they sent someone out. The repair person said the mount could not support the weight of the TV. He said the mount would be covered, but the screen would not be. I’ve spoken to every manager possible for months now, and P.C. Richard’s is refusing to fix the screen. It fell off the wall due to the mount that the sells' person assured was for my TV was too weak to hold the TV. I need help with this matter.

I have a dryer which is 8 months old and stopped working. The first 2 service appointment nobody showed up and canceled after the service window. Next appointment the dryer was evaluated to order a part. 4th service appointment the person said they didn’t have the correct part and need to order another. Today the 5th appointment nobody has showed up.

We are officially aggravated! Three missed days of work, three different service men, three failed attempts to repair our fridge! Wrong parts ordered, no phone calls that parts are in, a year later, and your companies employees lying about phone calls never made. A ten year contract that has been nothing but a stall for repairs! We are now told that they need to send ANOTHER REPAIR MAN! There goes another day off, how convenient for your employees and myself! I want to know what it’s going to take to fix the doors on my fridge! We were denied a replacement and yet, nobody can seem to fix the issue we have! Please tell me how we should resolve this issue? Somebody needs to address the dissatisfaction in your Bellmore, NY store.

Sincerely,

The Kotten Family

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