I also have a Gold Option account. I was just on the phone with a representative and, by the way, they are not well-trained to answer all questions: They tend to use "I am not trained in that area" as an excuse when they do not want to asnwer a customer's question. I contacted them because, much to my surprise, the Gold Option account, suddently was called "a credit card account" on my monthly e-mail reminder, even though online it is still Gold Option. It was originally a loan I obtained after fighting for it accusing them of descrimination; indeed, they recanded and gave me the loan. It is small actually, and I have been paying for 5 years now. Apparently, it was a revolving type of line of credit, but I was not used it as such. I considered it a loan, period. I suppose, it was not good enough that for BofA that I was not borrowing from it and paying on time and it was in good standing. The rep I spoke to informed me that they are closing and discontinuing all Gold Option Loans/accounts. I then asked if they could review their decision and let ME close it instead of the bank, so it would look better of my credit reports. He said they cannot do that: "once an account has been closed, they cannot reopen it so the customer can close it". I know this is a lie, because I know people who did just that with other banks. In any event, no letter was sent to inform me ahead of time this were to happen and that my account (although it still shows as open online), it was going to be closed. It is hard to know if BofA feared I would borrow from it or was displeased with the fact I paid on time and never used it.
It is always a no-win situations with crook banks. I have been a loyal customer for 11 years. My credit union is starting to look really good...:)