HDFC Bank
Reviews and Complaints

Unprofessional HDFC credit card employee

Worst experience. While approaching for credit card...talked nicely and committed for all support and gift upon application. Applied for Rupay card and even after confirmation got visa card... while contacting back to the same person not supported any way...with lit of struggle for 45days...got request varient of card. Also even today gift not received and that person not answering to any thing... please be careful while dealing with Mr Aditya lad and Mr Sanjay soni from Ahmedabad branch for dealing of credit card.

Since last one month I have gone 25-30 times to HDFC Bank ( Branch at teen batti chauraha, Ujjain). There was a fraud transaction that took place via my account. So I had blocked my account and card online. Till today I'm not able to reactivate the account. Sometimes the system is not working. Yesterday the biometric was not working. Today I reached the bank at 10:10. The concerned staff was busy talking with her colleagues. After 5 minutes when she realised I suppose that she should attend me, she gave me the biometric to put my finger. After that she said to wait for 5 minutes and the entire staff members at the bank went for breakfast. I had to still wait for more 10 minutes. Why don't the bank keep their starting time at 11 am.

I opened savings account in hdfc bank in 2020 few months I was, able to maintain balance but during covid I couldn't continue my job dur to which I was unable to maintain minimum balance. This year September 2023 , I tool loan from hdfc account for two wheeler and I was having around 4000Rs in my account for next month loan emi but bank deducted all my savings in the name of monthly charges. It was my savings.

Dear HDFC Team, 

I am complaining for my credit card charges issue, i have bought a product from apple website on emi due to some issue with the product i have to return that product before placing a return request on apple site i confirmed from hdfc customer care representative that how will i get my refund as per executive EMI will be cancel and no interstat will be charged only gst of processing fee will be charges which will be 35 INR rest all amount will be adjust.

Later I went to the Apple site and I returned my product. I got a full refund from them. Now  HDFC bank is charging interest on that transaction. I talked to to supervisor in HDFC bank they said same that these charges will be adjust only 35 INR will be charged.

Now I want to waive off the interest charges.

Lone number 6400399 se mere sare kist paid ho gaya hai Maine three saman lone par liya tha time se Maine pay kar Diya lekin branch ka Kahana hai aap do kist nahi Diya hai 3 saman ka lone Emi 5369 rs kata mere ac se but lone number 6400380 and 6400390 ka one kist jama nahi hua hai to mere ac se 6400399 one me Sara Paisa kat gaya hai muje phone kar ke paresan Kiya ja Raha hai court se notice bheja ja raha hai ai bhi cort ja kar stetment lekar cort me jama karata hoo and paresan Kane ke liya 500000 lakh ka dawa karata hoo

I have taken a credit card from rajam branch. At the time of taking the credut they told that it is a life time free credit card, even though if you dont use it you will not be charged anything. But the on date of 9 december 2022 I got an update to pay the bill 1180 rupees. I contacted the branch they told me to pay even if I dont even generate the card pin also. I paid and when I aksed them they told that money will be returned in one day and this bill will never generated again.

But on the date of 21 june 2023 I got the same update to pay again the same amount again I asked them again they told me to pay the amount. I paid on 5 june 2023 before the due date as of now till date 17 july 2023. The amount has not been refunded and the rajam branch staff not even responding to my calls and messages.#hdfc manager,#hdfc rajam, hdfc employees.

Please provide the status of my compliant Ticket no. 678170 pending since 12.06.2023 for resolution. Escalated the issue to all following concerned still no resolution. hdfcbank.[protected]@1pay.in , escalations.[protected]@1pay.in, shodhan.[protected]@1pay.in, [protected]@hdfcbank.com

UPDATION OF KYC IN HDFC WALLET ID NO: [protected]

VEHICLE NO: MH13AZ8122, MOB NO: [protected]

Regards

NS VARA PRASAD,

mail: [protected]@yaoo.com

Hii this is Nitesh here I would like to inform you I gonna raise a complent regarding hdfc bank as well as manager mr. saroj because this compliment I was using credit card since 2015 I never face any challenges but one day I have lost my bag and in this bag my volite and mobile was there somebody's theft my bag so I have been lost my credit card also so I don't have any way to block this card so I have sent an email to hdfc bank department but there is no response from bank site after many long time they called me regarding my company no they told in directly pay the amount also they increase my amount as well 27500.67/- now this mont I got a job in income tax department recent I have joined. So I got a call from hdfc bank yesterday 31-05-2023. They told like sir when you make the payment I told her Frist you did not respond resolve my issue and indirectly asking for the payment her name was madhumitha she was over the phone I asked for resolution so she told me like we will convert your amount to 3 emi I told plz convert into 6 emis so that I could pay easily she was telling not possible we can convert only 2 also I told decrease the unnecessary amount then I pay emi she is telling I will ask my manager I said ok today I came to office and what I can see in my hdfc savings salary account they have mentioned minis -27500.67/- in my account with out any intimation so I asked her to why but she didn't gave any response she sent her manager no name of the manager is mr.saroj I talked him but he was rude on call and telling me come to branch and shouting and disconnected my call if this this cas will not resolve I will file a case in court or else I will suside.

Rohan R Rajore :- [protected]
HDFC Bank Madhapur, Hyderabad, Telangana :-
Gr Flr, GNR & RV Insignia, Image Gardens Rd, VIP Hills, Jaihind Enclave, Madhapur, Telangana 500081
Below is my experience what I felt today :-
Very bad experience. 😌
The staff made me feel "what have I done wrong that I came to this branch to open a salary account".
What is the time it takes to open a salary account?
My friend opened online in 10 mins.
I too tried it but glitches occurred online due to which with my number their where many leads generated for that branch. So it was not opened online and they said to visit the branch.

I visited, the first person I talked was the "Customer Experience staff". I conveyed my problem, he suggested me to go home and come after 7 days when lead gets expired. I asked him what should I wait this much can't you cancel the lead now? Then he sent me to a different desk to convey my problem. The next desk person listned me carefully and then said " sir for kyc you have to visit your nearest branch where you live in hyderabad, I said him the lead is generated in this bank other branches has told me to visit this branch and now you are saying me to visit other branch? 🤔

Then when we questioned him then he is giving solution to me that ok sir we will do your kyc here.
Then he sent me to the customer experience staff then that person told me to sit.
I was waiting for atleast 20 mins patiently, then he calls me tells give your adhar number, then he give me documents to fill and sign it. During which again he wasn't asking me to give him documents rather he was doing his other work for at least 15 min. Then he took my documents then he gave me another document to fill, then he tells me to take a selfie and email him. But in bank their is no network for Airtel, I ask him how can I email him, he is laughing and ignoring me and cracking joke on Airtel then after 10 mins he says you can go!

I am shocked, that is my account created, he says yes its done you can go.
Now do realize the process which my friend did online was 10 mins, but when I visited the branch the same process they made me to do it ilnearly 2 hrs.
Above I explained you the process, the readers can judge themselves signing three papers, and sending a selfie takes 2 hrs to process by the employees of bank. When I was leaving other employees where smiling at me.! as they have wantedley done this to me. If you want hdfc services, surely go any branch but not this. This was my experience where I learnt to have patience when front person wants me to loose it.

😅

My name Jani Devendra from Virginia.USA. On april 15-2023. I filled out form to

open NRE account. Then your customer service guy call me and told me that

Mr Shoeb,Ansari will guide you. Ansari call me and send me paper work via email to filled out. I finish all paper work and sent to him. He told me that account must be open in 10 -12 days. from april 21.23 I am sending MSG through email that what is next. He never replied. I called cust.service and talked

to Mr suraj. he looks like does not care. Today april 26.23 at 8.29 pm i have not

got any response from ansari. Is this the way to do business ? your usa employees are not capable to handle business. I don't know what to do. My all

paper work with him. I need reply ASAP. yesterday i filed complaint on your web

page i got the answer that someone will call you in 24 hrs. no one called.

My email address [protected]@yahoo.com. My cell number 1 [protected].

Thanks.

I have an NRI account with HDFC Bank Kollam Branch and was having all my life saving for the last 20 years that is above 2 Cr. There is a criminal gang working in association with HDFC Abu Dhabi Branch which includes the Relation Ship Manager Anu Joy and Radheep Radhakrishnan from Abu Dhabi Branch. This gang will approach NRI having considerable bank balance and offer investment options through Abu Dhabi Branch. If you are in their contact all your savings will be nullified to zero within a short span of less than one year. What I mean I lost all my money and I have to pump more money to get release from them. They are not even worth of local chit companies and absolutely no security for your hard earned money. This is type of a professional financial fraud group. The most deadly part is the harassment after loosing your money. So many customers are affected and ruined their life due to this criminals. Initially they will inquire the details of all your assets and they will make a plan to loot the entire money. They will grow with your money and likely you will be at street. Beware of such fraud gang working under the shelter of HDFC and keep away from such sadist gang. Mostly they are concentrating on NRI having enough bank balance. There are many fraud gang working inside this group and uplifting their family with other hard earned money. Let god decide their punishment. In order to save your life please keep away from such notorious gang contacts. They don't feel the pain of losing the life savings as they are like parasites living with others money. Today me and their hands are spreading for other to grow their family.

I, Nilanjana De, have a current a/c in the name of Spead Your Wings Music Foundation, with HDFC Keshtopur, Kolkata branch. It is lying dormant for years since the NGO is non-existent (not re-registered after the first year of its operations) in 2014.

On 21st March 2023, I received a mail from HDFC asking me to declare beneficial owners of the dormant a/c. A few days prior to receiving this email, I had received a call from my virtual relationship manager Mr Shamik Chakraborty regarding the same.

After receiving the mail, Shamik effectively guided me to go to the branch, show the documents and explain the situation to the bank.

I took all the documents to the branch and showed it to Ms Prerna Pandey, Asst. Manager, HDFC, Keshtopur, Kolkata.

I was the Founder Secretary of the NGO. The a/c had been opened and had three more trustees were the authorised signatories: Ananya De, my sister was the Asst. Secretary, and two more people were there with whom I am not in touch since mid-2020. One of them was the Treasurer whose resignation letter (enclosed with the email) I had tried to show it to Prerna. She refused to see all the other documents that I was carrying as per Shamik's guidance. She said that it is not required because as per her, Shamik being the "third party relationship manager was not aware of the internal policies".

Being the founder of the NGO, I had invested a good amount for my personal account but ultimately could not continue with my initiative, and the a/c was lying dormant for years.

Prerna Pandey gave me two solutions:

(1) To close the account and she would give a DD in the name of the NGO, which doesn't exist. Once again I told her that the NGO is non-existent and I am not in touch with the other two people since the time I resigned from the company in mid-2020.

So she smiled and gave the 2nd solution, but she went on harping on the 1st solution. Basically, she was reluctant to give me my money.

(2) The 2nd solution was to activate the dormant account by giving a chq of ₹10/- from some account and make the status active. After that we could withdraw the amount that's lying in the account. After that I could close the account with the form that she gave us.

Again I had told her that it would be difficult to get the signatures of the other two ex-members since I am not in touch with them since mid-2020 after I left my job.

Still I did as was instructed by Prerna and Shamik, and deposited a chq of ₹10/- to activate the dormant account. Now after the account got activated, I got in touch with Shamik regarding the next step. He checked and found out that Prerna has activated the account but kept it in the "no debit" mode, and supposedly have said that I had not submitted the required documents.

I had repeatedly mentioned this problem to Ms Prerna Pandey. If HDFC can't come up with a solution then why did the lady ask me to activate the dormant account, withdraw the money and close it?

I knew that she would make things difficult. What Prerna's doing now is not a process-oriented behaviour. She is simply refusing to co-operate in my case. Probably, she would have cooperated if there was no money lying in the account. Well, I am not surprised at her lack of cooperation since I was observing her unnecessary rude attitude towards her junior colleagues in front of us, the customers.

I don't know from which angle she's perceiving the entire situation. The amount that is lying in the account is a paltry one, if I am not mistaken. I don't know if she's thinking that the small amount would hugely contribute to HDFC's profit margins if she stops the withdrawal, as I won't be able to get the signatures of the other two people on the closure form. I can only get the signature of my sister Ananya De.

The bank may choose to co-operate or not co-operate with me but one thing is for sure, in future, I would discourage people to deal with HDFC because the private banks and institutions help us customers to easily get accounts but create difficulties for us during the time of account closure especially when there's this kind of a weird situation, as mine.

Date of experience: March 31, 2023

have worked as the Assistant manager at Hdfc bank Ltd company. I am writing this mail to inform you that I haven't received my relieving letter yet. I had sent in my resignation letter on 4th November, 2022. My last day with the company was 1st December, 2022.kindly request you please help for me the relieving letter .Please give proper solution, No proper respond from their side

I am using a HDFC EMI card, few months back I have made the full payment but the EMI continued. I called the customer support team to check on this but I was informed that they can't do anything about it. I was not informed that it has to be closed by calling the customer support. The bank isn't taking any step to revoke the interests and charges. I want this to be sorted at the earliest. I had paid all my dues.

grievance.[protected]@hdfcbank.com

I placed an order with David Jones Australia for a Philips 7000 series trimmer. On the next day the company cancelled the order as the item was not in stock.

I was told by David Jones customer care that the refund had been processed and it was my bank that's not approving the transaction.

The amount is $170.10 AUD and the order ID is [protected].

Message from David Jones:

"Hi my name is Gita, from David Jones Customer Services and I will be assisting you with your enquiry today. I have checked your order, and can see that we have been unable to validate some details in your order. With that in mind, we have cancelled your order. Please note that as your order has been cancelled prior to the capture of the order, no funds have been withdrawn, just made temporarily unavailable. Therefore, the money may still appear in your account as pending transaction which is usually released by your bank within 10 business days, giving you a full access to the funds again. Hope this provides you with some assistance. If there is anything else we may assist you with, please do not hesitate to contact us again 🙂"

It has been 13 days since the order was cancelled.

Account No.[protected]

I have subitted all documentation to HDFC Bank, Road No.1, Banjara Hills on 8 April 2022 to close the account. I have acknowledgement from the bank.

Again today, 11 April 2022 I requested a closing statement of my account. No Communication and no response.

It is very difficult to deal with HDFC Bank employees.

How long does it take to get a bank closing statement?

I was trying to load amount of EUR 200 in my HDFC forex card on 6th Feb 2022.

The money was debited from my HDFC account but was not credited to the Forex Card.

Please help asap.

HDFC transaction Reference Number : 629899

Have a DEMAT A/C with HDFC Bank. client No.[protected]

For years, HDFC was charging me Rs.885 for that DEMAT A/C with those suspended 3, 000 UNIWORTH shares. In 2019 when I complained here, they refunded the amount 13 November 2019.
Now this year, they began charging me Rs.885.
My emails to the so-called Relationship Manager no reply.

The time-out for HDFC bank is way too less. It automatically signs me out of the session every time I look to do something.

Apart from this, the credit card management options are not very user-friendly. I am not able to see the Spends of my current cycle. Also the rewards associated with my purchases are not mapped because of which I never i get to understand where & how my rewards are getting generated