Bank of America
reviews and complaints

I recently applied for the auto loan. They kept workaround for a week; this causes my order was canceled. In order to keep my order, I had to sign finance with my dealer. After that, I called them to cancel the car loan; they said the cancel was requested. After 2 weeks, I still saw my car loan. I called them again. They said they had not received any check from the dealer. I called my dealer and they said they had not received any check from Bank of America and asked me to request the check tracking number or any proof that they sent the check. I called bank again and they could have not provided any tracking number or proof they had sent the check and required me to pay the interest until the loan is canceled. They just kept ask me to call this department and others but no solution was provided. I write this review hopefully help some one to avoid or be careful when deciding to apply the loan with Bank of America. Please be careful!

Bank of america closed my checking account without notifying me. The reason i was given was because my ex wife name is on the account and she has to appear in person to take her name off the account. I informed BOA that my ex wife lives in Germany and has remmaried and changed her name.

BOA sent me two checks total over 17,000 usd which is what was in my account when they closed it. I've been fighting this for 8 months and been toal thats the only course of action.

I have been on the phone for an hour and not gotten the answers I need. The online banking experience with Bank of America is the worst I've ever experienced. Payment page does not reference card accounts, nor does it give you statement balance or minimum payment information to make the payment experience easier. Difficult. Frustrating and I'm ready to throw something!

I was recently defrauded $1,000 by your customer service agent(10/03/2023) and your slow moving no status updating fraud department has offered no additional help or communications. My next step is law enforcement and judicial means.I recently filed with Consumer Affairs. Secondly I have a SDI Account and the money is deposited like clockwork every 14 days and like clockwork on the 15th day whenever I attempt to access it, a hold has been placed and I have to speak to a customer service agent which is exactly how I ended up getting a $1,000 stolen, dealing with one of your unscrupulous employees in the first place. Thirdly I'm given a myriad of validation questions by at least 3 different extremely slow speaking agents all of which placing me on hold throughout with no sense of urgency or concern. It is dereliction on the part of the state of California for choosing this institution.

On Tuesday, October 3rd, at 12 noon, I went to my bank at 7800 Sunset Blvd in Hollywood to buy a Canadian money order to send money to family in Canada. The young male teller said the bank doesn’t have that service. So I said I’ll have to mail them a cheque then, and I asked the teller for the latest exchange rate, and he told me I can just google it! I was thinking “are you serious?” I told him that googling will not give the latest rate, I then said that I have to open up the app, then pretend I want to buy foreign money, to get the correct exchange rate. He said ok. So here is a teller won’t offer customer service and expects me, a customer, to find the rate on my own. I’m so angry. He should NOT be working as a teller if he has no interest in helping your customers.

bak in January 2023 I called and reported fraud on my edd.EDD started there investagation and found that my claims were both fraud one for 18,477.26 and a second for 16,999.Now ive been fighting for my money since January 10,2023 I have done everything police reports,fcc,fi,fdic,cfpb i have reported this problem to everyone.Bank of america finally approved the 2020 but still denying the 2020 even though it was found to be fraud by someone else.I just want my stolen money back that it!

I was receiving North Carolina unemployment benefits was going on prepaid Bank of America card they froze my account when reported I never received my card had benefits changed to go in personal bank account Had some dispute pending when bank of America closed frozen my account received a letter on july272023 saying to call and request a check got another letter on August 7 2023 so I finally called on August 15 2023 to request a check still have not received it 45 days later I have called and called to request check been waiting over 2 years

My name is Patricia Reyes. Ive opened a claim on the first 11 deposits edd made into my account. They were hidden from me. They never showed on my statements. I contacted Edd to get records off all my deposits and 11 deposits made in March were paid to my account but never in my account. When I filed. A claim about it. The reps told me they need a supervisor because these transactions were archived and only a supervisor could find them. I spoke to supervisor and after 3 long hours she opened my claim for 12,448. Worth the amount of those 11 deposits. The supervisor even added .my hardship situation. On my claim. That i was getting evicted so they would expedite my claim. There promise is to give provisional credit after 10 days until they finish their investigation . Well it's been 2 months and. They have totally ignored my urgency please help me.

My phone number is [protected]

My address is 40 Gaven st #1

San Francisco CA 94134

Received a letter from Bank of America saying if my card is blocked call and request a check so I called on August 15th 2023 today's date is September the 15th 2023 still have not received the check I've been waiting two years on my funds this has been a hardship for my family I have called to check the status on my account it's been mailed is all they can say but I have not received anything

For the second time BOA placed a fraud alert on my account for a check I wrote for $700 to my son in Dallas, Texas so he could pay the balance of the work done on my truck. NTB is the facility. I had already pd them $1300 but there was a remaining balance that they kindly let me leave until I forwarded the remaining balance to my son. I don't use cell phones or computers. It's too easy for people to cheat you. I made 12 phone calls trying to get this ironed out with customer service. I wasted 4 hours and got so pissed off I lost my temper more than once. I recorded all the calls and have them saved on my phone. I called them from work, my emergency phone# and finally my home phone. As of this morning it still wouldn't let me research my account. This ruined the dinner I had planned for my older son's birthday. There was absolutely no reason for a fraud alert to be issued on my account. This is totally over reaching! I want those women fired!

Everything I've tried cashing my employment checks which I've been receiving for over 5 years. Any other branch I've been to have been cashing it without any issues but every time I'm in the area for work and I need to cash my check, all associates including branch manager have been giving me issues by making excuses and choosing to not cash my checks but if the customer is Hispanic they help them out without any issues but if you're non Hispanic they mistreat you and give attitude. I feel completely disrespected and discriminated. Specifically the branch manager "Samuel Galvez" must pay for his actions.

I can't get through t he phone system won't take myna. Finally got to fraud. Could not verify me. Been with b of a long time,

Tansfr3d had, disconnected. Can't fraud dpt. Go in automated circles.

Get put on hold, disconnected. Nothing or anyone can get my info verified. Cold not send text. Deplorable. For 2 days.

Just numbers, int hold, disconnect. Can't get number for fraud dept.

Don't I know if y info the correct, t fraud on my account.